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Compare Altitude Xperience and Twilio Flex 
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At a Glance
Market Segments
Enterprise (58.8% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
Contact us for pricing
No pricing available
Altitude Xperience
Star Rating
(43)3.9 out of 5
Market Segments
Enterprise (58.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact us for pricing
Learn more about Altitude XperienceTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Altitude Xperience has a lower Quality of Support rating (6.9) compared to Twilio Flex (8.3), indicating that users may find Twilio's support more responsive and helpful when issues arise.
- Reviewers mention that Twilio Flex excels in its Ease of Use (8.3) and Ease of Setup (7.3), making it a more user-friendly option for businesses looking to implement a new system quickly, while Altitude Xperience scores slightly lower in both categories (7.7 and 7.4, respectively).
- G2 users highlight that Twilio Flex offers superior Agent Tools, particularly with features like Whisper Coaching and Callback Scheduling, which enhance agent performance and customer interaction, whereas Altitude Xperience lacks some of these advanced functionalities.
- Users on G2 note that Altitude Xperience has a strong focus on Enterprise-level solutions, which may be beneficial for larger organizations, while Twilio Flex is more tailored towards Small-Business needs, as reflected in their respective largest market segments.
- Reviewers say that Twilio Flex's reporting capabilities (8.2) are more robust compared to Altitude Xperience (7.1), allowing for better performance analysis and insights into agent productivity, which is crucial for businesses aiming to optimize their operations.
- Users report that both platforms offer essential features like IVR and Call Recording, but Twilio Flex's integration capabilities and API support are often highlighted as superior, making it easier for businesses to connect with other tools and systems they already use.
Pricing
Entry-Level Pricing
Altitude Xperience
Request a custom quote
Contact us for pricing
- Clic below to be contacted by our industry experts
- https://www.altitude.com/lets-talk/
Twilio Flex
No pricing availableFree Trial
Altitude Xperience
Free Trial is available
Twilio Flex
No trial information availableRatings
Meets Requirements
7.8
32
8.3
25
Ease of Use
7.7
32
8.2
25
Ease of Setup
7.4
28
7.2
9
Ease of Admin
7.5
28
7.5
8
Quality of Support
6.9
30
8.2
23
Has the product been a good partner in doing business?
7.8
27
8.6
7
Product Direction (% positive)
6.4
32
7.1
24
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.3
24
|
Verified
8.3
16
|
Verified
8.1
25
|
Verified
8.2
17
|
Verified
8.3
21
|
Verified
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.2
19
|
Verified
8.2
15
|
Verified
8.1
25
|
Verified
8.6
11
|
Verified
7.1
26
|
Verified
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Altitude Xperience and Twilio Flex are categorized as Contact Center
Reviews
Reviewers' Company Size
Altitude Xperience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
20.6%
Telecommunications
11.8%
Information Technology and Services
11.8%
Outsourcing/Offshoring
8.8%
Retail
5.9%
Other
41.2%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Altitude Xperience has no discussions with answers
Twilio Flex has no discussions with answers
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