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Compare Altitude Xperience and Genesys Engage

See this
side-by-side comparison of Altitude Xperience vs. Genesys Engage
based on preference data from user reviews. Altitude Xperience rates 4.0/5 stars with 42 reviews. By contrast, Genesys Engage rates 4.3/5 stars with 396 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Altitude Xperience
Altitude Xperience
(42)
4.0 out of 5
Altitude Xperience
Answer a few questions to help the Altitude Xperience community
Have you used Altitude Xperience before?
Yes
Genesys Engage
Genesys Engage
(396)
4.3 out of 5
Genesys Engage
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Answer a few questions to help the Genesys Engage community
Have you used Genesys Engage before?
Yes
Star Rating
Altitude Xperience
Altitude Xperience
Genesys Engage
Genesys Engage
Market Segments
Altitude Xperience
Altitude Xperience
Enterprise (60.6% of reviews)
Genesys Engage
Genesys Engage
Enterprise (79.5% of reviews)
Entry Level Price
Altitude Xperience
Altitude Xperience
Contact us for pricing
Genesys Engage
Genesys Engage
No pricing information available

Altitude Xperience vs Genesys Engage

When assessing the two solutions, reviewers found Genesys Engage easier to use and do business with overall. However, reviewers preferred the ease of set up with Altitude Xperience, along with administration.

  • Reviewers felt that Genesys Engage meets the needs of their business better than Altitude Xperience.
  • When comparing quality of ongoing product support, reviewers felt that Genesys Engage is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Genesys Engage over Altitude Xperience.
Categories
Shared Categories
Altitude Xperience
Altitude Xperience
Genesys Engage
Genesys Engage
Altitude Xperience and Genesys Engage are categorized as Contact Center Operations and Contact Center Workforce
Unique Categories
Altitude Xperience
Altitude Xperience has no unique categories
Genesys Engage
Genesys Engage is categorized as Contact Center Quality Assurance, Live Chat, and Speech Analytics
Pricing
Altitude Xperience
Altitude Xperience Pricing
Request a custom quote
Contact us for pricing
Free Trial
Genesys Engage
Genesys Engage Pricing
Free Trial
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Ratings
Meets Requirements
Altitude Xperience
Altitude Xperience
7.8
Responses: 31
Genesys Engage
Genesys Engage
8.6
Responses: 274
Ease of Use
Altitude Xperience
Altitude Xperience
7.8
Responses: 31
Genesys Engage
Genesys Engage
8.0
Responses: 275
Ease of Setup
Altitude Xperience
Altitude Xperience
7.4
Responses: 28
Genesys Engage
Genesys Engage
6.8
Responses: 215
Ease of Admin
Altitude Xperience
Altitude Xperience
7.5
Responses: 28
Genesys Engage
Genesys Engage
7.4
Responses: 219
Quality of Support
Altitude Xperience
Altitude Xperience
7.0
Responses: 29
Genesys Engage
Genesys Engage
8.0
Responses: 274
Ease of Doing Business With
Altitude Xperience
Altitude Xperience
7.8
Responses: 26
Genesys Engage
Genesys Engage
8.2
Responses: 221
Product Direction (% positive)
Altitude Xperience
Altitude Xperience
6.6
Responses: 31
Genesys Engage
Genesys Engage
8.4
Responses: 268
Features
Channels
Voice
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
9.3
Responses: 46
Verified Feature
Social
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
Feature Not Available
Web Chat
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
8.2
Responses: 40
Verified Feature
Mobile SMS
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
8.5
Responses: 29
Verified Feature
Email
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
8.6
Responses: 40
Verified Feature
Workforce Management
Agent Availability
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
Not enough data available
Skills Management
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
Not enough data available
Shift Scheduling
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
Not enough data available
Agent Self-Service
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
Not enough data available
Mobile Access
Altitude Xperience
Altitude Xperience
Feature Not Available
Genesys Engage
Genesys Engage
Not enough data available
Functions
Session Routing
Altitude Xperience
Altitude Xperience
8.3
Responses: 23
Verified Feature
Genesys Engage
Genesys Engage
9.1
Responses: 179
Verified Feature
Session Queuing
Altitude Xperience
Altitude Xperience
8.1
Responses: 24
Verified Feature
Genesys Engage
Genesys Engage
9.0
Responses: 174
Verified Feature
Concurrent Calling
Altitude Xperience
Altitude Xperience
8.3
Responses: 20
Verified Feature
Genesys Engage
Genesys Engage
8.6
Responses: 132
Verified Feature
Speech Analytics
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
8.4
Responses: 23
Verified Feature
Auto Dialer
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
8.6
Responses: 36
Verified Feature
IVR
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
8.9
Responses: 43
Verified Feature
Inbound Screen Pop
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
8.8
Responses: 43
Verified Feature
Persistent Data
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
Feature Not Available
Administration
Automation
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
Not enough data available
Performance Analysis
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
8.1
Responses: 6
Verified Feature
Dashboards
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
8.3
Responses: 6
Verified Feature
Forecasting
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
8.3
Responses: 7
Verified Feature
Intraday Management
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
8.6
Responses: 7
Verified Feature
Administrative
Session Summary Notes
Altitude Xperience
Altitude Xperience
8.2
Responses: 19
Verified Feature
Genesys Engage
Genesys Engage
8.6
Responses: 146
Verified Feature
Administrator Access
Altitude Xperience
Altitude Xperience
8.2
Responses: 24
Verified Feature
Genesys Engage
Genesys Engage
8.6
Responses: 162
Verified Feature
Reporting & Dashboards
Altitude Xperience
Altitude Xperience
7.3
Responses: 25
Verified Feature
Genesys Engage
Genesys Engage
8.0
Responses: 171
Verified Feature
Session Recording
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
8.3
Responses: 36
Verified Feature
Agent Scheduling and Assignment
Altitude Xperience
Altitude Xperience
Not enough data available
Genesys Engage
Genesys Engage
Feature Not Available
Reviewers' Company Size
Reviewers of both Altitude Xperience and Genesys Engage were most often representing companies in the Enterprise segment.
Small-Business
(50 or fewer emp.)
Altitude Xperience
Altitude Xperience
3.0%
Genesys Engage
Genesys Engage
2.1%
Mid-Market
(51-1000 emp.)
Altitude Xperience
Altitude Xperience
36.4%
Genesys Engage
Genesys Engage
18.5%
Enterprise
(> 1000 emp.)
Altitude Xperience
Altitude Xperience
60.6%
Genesys Engage
Genesys Engage
79.5%
Reviewers' Industry
Altitude Xperience
Altitude Xperience Industry
Banking
21.2%
Telecommunications
12.1%
Information Technology and Services
12.1%
Outsourcing/Offshoring
9.1%
Retail
6.1%
Other
39.4%
Genesys Engage
Genesys Engage Industry
Banking
15.7%
Telecommunications
13.4%
Financial Services
13.1%
Insurance
11.9%
Information Technology and Services
7.1%
Other
38.9%
Reviews
Most Helpful Favorable Review
Altitude Xperience
GC
Consultant in Health, Wellness and Fitness

I really appreciate the availability and flexibility of the team. Also important is the knowledge they show of the product.

Genesys Engage
Tom L.
User in Food & Beverages

As part of a call center implementation at a former client, we integrated Genesys software with our SAP CRM Customer Interaction Center system. We used Genesys for phone and email routing and then SAP CRM provided the front end interface for the call...

Most Helpful Critical Review
Altitude Xperience
G
Administrator in Education Management

-I think SIP protocol of Altitude is not mature and still is not flexible comparing with the evolution that this protocol has had, is not possible for a call to go back to a PBX to come, the DID will missing. The bidirectional interactions is limited...

Genesys Engage
GP
Executive Sponsor in Philanthropy

We were promised several features, which our engineer documented and designed for us, and were never delivered these. When we asked, we were told we'd need to pay thousands more. When we inquired about Salesforce integration, we were told that no matter...

Discussions
Altitude Xperience
Altitude Xperience Discussions
Monty the Mongoose crying
Altitude Xperience has no discussions with answers
Genesys Engage
Genesys Engage Discussions
How relevant do you think on premise solutions will be in the next 5 years?
5 comments
OO
On premise solution is still suitable for big organizations because of it's suitable TCO over 3 Years, yet there are some factors that will affect this...Read more
Are there demo/lab versions available?
4 comments
Tim S.
TS
Hello, Yes there is a demo for some scenarios, especially in the IVRRead more
what is the best way to implement AI bots?
2 comments
FM
it is hard to say, it entirely depends on the services you want to give to your customers. so what you need to do firts is to know what your customers needs,...Read more
Screenshots
Altitude Xperience
Altitude Xperience Screenshots
Genesys Engage
Genesys Engage Screenshots
Videos
Altitude Xperience
Altitude Xperience Videos
No videos provided
Genesys Engage
Genesys Engage Videos
Video Preview

Cleartrip, an online travel company that provides comprehensive travel experiences throughout India and the Persian Gulf region, uses the tagline “Making Travel Simple.” As a one-stop shop for their customers’ travel needs, Cleartrip sought a similar DNA for their telecom requirements—an all-in-one platform that simplifies the customer experience.

Cleartrip replaced their legacy, multi-system approach in favor of a unified voice infrastructure from Genesys, establishing the company as the preferred customer service center for the online travel space in India. Less than a year after implementing Genesys, Cleartrip saw significant gains across all customer satisfaction (CSAT) metrics, including a 21% increase in customer satisfaction.

Downloads
Altitude Xperience
Altitude Xperience Downloads
No downloads provided
Genesys Engage
Genesys Engage Downloads
No downloads provided
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