Compare Altitude Xperience and CloudTalk 
Featured Products
At a Glance
Market Segments
Enterprise (58.8% of reviews)
Small-Business (63.6% of reviews)
Entry-Level Pricing
Contact us for pricing
$19.00 1 User Per Year
Altitude Xperience
Star Rating
(44)4.0 out of 5
Market Segments
Enterprise (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact us for pricing
Learn more about Altitude XperienceCloudTalk
Star Rating
(1,749)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in user experience, with many praising its intuitive interface and quick onboarding process. Users appreciate how clean and easy the platform is, making it accessible for new agents.
- According to verified reviews, Altitude Xperience is recognized for its reliability and ease of use in handling and recording calls. Users highlight its effectiveness in providing insights into guest experiences, which is crucial for improving service quality.
- Reviewers mention that CloudTalk's dashboard offers clear visibility into call activity and performance, which helps teams stay organized and informed. This feature is particularly beneficial for small businesses looking to optimize their call center operations.
- Users say that while Altitude Xperience provides a solid omnichannel solution, it may not be as user-friendly as CloudTalk. Some users have noted challenges in configuration, which can impact the overall experience for teams needing quick adjustments.
- G2 reviewers highlight that CloudTalk's ability to track emotions during calls adds a unique layer of insight, helping teams understand customer sentiments better. This feature is a standout for businesses focused on enhancing customer interactions.
- According to recent feedback, while Altitude Xperience has a strong presence in enterprise environments, it may struggle to meet the needs of smaller businesses due to its pricing model and setup complexity, making CloudTalk a more attractive option for that market segment.
Pricing
Entry-Level Pricing
Altitude Xperience
Request a custom quote
Contact us for pricing
- Clic below to be contacted by our industry experts
- https://www.altitude.com/lets-talk/
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
Altitude Xperience
Free Trial is available
CloudTalk
Free Trial is available
Ratings
Meets Requirements
7.8
32
8.7
1,510
Ease of Use
7.7
32
9.1
1,539
Ease of Setup
7.4
28
8.9
1,149
Ease of Admin
7.5
28
8.9
633
Quality of Support
6.9
30
8.8
1,372
Has the product been a good partner in doing business?
7.8
27
8.9
634
Product Direction (% positive)
6.4
32
8.8
1,461
Features by Category
Dialing Options
Not enough data
8.6
233
|
Verified
Not enough data
8.5
225
|
Verified
Not enough data
8.4
23
Agent Tools
Not enough data
8.1
205
|
Verified
Not enough data
8.2
211
|
Verified
Not enough data
8.9
239
|
Verified
Automation
Not enough data
8.3
202
|
Verified
Not enough data
8.3
198
|
Verified
Not enough data
8.2
199
|
Verified
Agentic AI - Auto Dialer
Not enough data
6.9
20
Not enough data
7.8
21
AI Capabilities - Auto Dialer
Not enough data
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Quality Assurance
Not enough data
9.1
80
Not enough data
9.0
77
Not enough data
9.0
82
Engagement
Not enough data
8.7
78
Not enough data
9.2
90
Not enough data
8.7
77
Performance
Not enough data
9.0
81
Not enough data
9.1
82
Generative AI
Not enough data
8.6
22
Not enough data
8.5
33
Channels
Not enough data
9.0
709
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
531
|
Verified
Not enough data
7.8
489
Generative AI
Not enough data
7.6
280
Functions
8.3
24
|
Verified
8.5
575
|
Verified
8.1
25
|
Verified
8.4
572
|
Verified
8.3
21
|
Verified
8.6
565
|
Verified
Not enough data
8.2
517
Not enough data
8.2
523
|
Verified
Not enough data
8.5
523
|
Verified
Not enough data
8.4
536
|
Verified
Not enough data
8.4
526
|
Verified
Agentic AI - Contact Center
Not enough data
7.8
143
Not enough data
8.4
166
Not enough data
8.2
143
Not enough data
8.1
141
Administrative
8.2
19
|
Verified
8.5
587
|
Verified
8.1
25
|
Verified
8.8
592
|
Verified
7.1
26
|
Verified
8.7
645
|
Verified
Not enough data
8.8
593
|
Verified
Not enough data
8.3
515
|
Verified
Workforce Management
Not enough data
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Feature Not Available
8.7
106
Administration
Not enough data
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Platform
Not enough data
7.8
211
Not enough data
8.3
228
Not enough data
8.1
225
Not enough data
8.5
235
Not enough data
8.2
236
Not enough data
8.1
223
Not enough data
8.2
225
Generative AI
Not enough data
7.4
105
Workforce Management
Not enough data
8.8
232
Not enough data
8.7
230
Call Center Infrastructure (CCI)
Not enough data
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Administrative
Not enough data
9.0
238
Not enough data
8.7
240
Generative AI
Not enough data
8.0
36
Basic Communication - Cloud PBX
Not enough data
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Advanced Features - Cloud PBX
Not enough data
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Platform Basics - VoIP Providers
Not enough data
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Basic Communication
Not enough data
9.0
239
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Agentic AI - VoIP Providers
Not enough data
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Access
Not enough data
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Advanced Features
Not enough data
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Agentic AI - Outbound Call Tracking
Not enough data
7.4
88
Not enough data
7.4
88
Calling
Not enough data
9.0
479
Not enough data
8.1
398
Not enough data
8.5
427
Not enough data
8.8
451
Not enough data
8.3
105
Contacts
Not enough data
8.1
417
Not enough data
8.0
391
Not enough data
8.2
403
Insights
Not enough data
8.4
423
Not enough data
8.4
407
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Categories
Categories
Shared Categories
Altitude Xperience and CloudTalk are categorized as Contact Center Workforce, Contact Center, and Auto Dialer
Unique Categories
Altitude Xperience has no unique categories
CloudTalk is categorized as Speech Analytics, Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Altitude Xperience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
20.6%
Telecommunications
11.8%
Information Technology and Services
11.8%
Outsourcing/Offshoring
8.8%
Retail
5.9%
Other
41.2%
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.0%
Financial Services
5.0%
Education Management
4.5%
Other
65.0%
Alternatives
Discussions
Altitude Xperience has no discussions with answers
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
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