G2 reviewers report that ModMed excels in overall user satisfaction, boasting a significantly higher score compared to Altera Digital Health - EHR. Users appreciate the platform's user-friendly updates and the integration of patient chat options, which enhance communication and workflow.
According to verified reviews, ModMed's customer support is frequently highlighted as swift and efficient, making it easier for users to resolve issues quickly. In contrast, Altera Digital Health - EHR has received feedback indicating that its support could be improved, with users expressing a desire for more responsive assistance.
Reviewers mention that ModMed's implementation process is smooth and intuitive, contributing to a better onboarding experience. Users have noted that the platform's updates have become more user-friendly, while Altera Digital Health - EHR has faced challenges in matching specific workflow needs, leading to configuration difficulties for some users.
Users say that Altera Digital Health - EHR offers strong analytics capabilities, which help providers gain insights into patient populations and practice operations. This feature is particularly valued by users who prioritize data-driven decision-making, although it may not compensate for the overall lower satisfaction ratings compared to ModMed.
Reviewers highlight that ModMed is particularly well-suited for small businesses, with a majority of its users coming from this segment. This focus allows ModMed to tailor its features effectively, while Altera Digital Health - EHR is more commonly used in enterprise settings, which may not align with the needs of smaller practices.
According to recent user feedback, both platforms provide strong capabilities for managing multiple medical provider access, but ModMed edges out slightly in overall usability. Users appreciate the ability to see multiple schedules and available times, which enhances operational efficiency, a feature that Altera Digital Health - EHR also supports but may not execute as seamlessly.
Pricing
Entry-Level Pricing
Altera Digital Health - EHR
No pricing available
ModMed
No pricing available
Free Trial
Altera Digital Health - EHR
No trial information available
ModMed
No trial information available
Ratings
Meets Requirements
7.1
72
9.0
81
Ease of Use
6.8
74
8.9
163
Ease of Setup
7.5
14
8.3
125
Ease of Admin
7.3
13
8.3
29
Quality of Support
6.4
65
8.6
79
Has the product been a good partner in doing business?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.