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At a Glance
Market Segments
Small-Business (51.2% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
Starting at $199.00 1 Plan Per Month
No pricing available
Aloware
Star Rating
(820)4.1 out of 5
Market Segments
Small-Business (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $199.00 1 Plan Per Month
Browse all 4 pricing plansTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aloware excels in Ease of Setup with a score of 8.6, while Twilio Flex falls behind at 7.3, making Aloware a more user-friendly option for businesses looking to get started quickly.
- Reviewers mention that Aloware's Call Recording feature is highly rated at 9.1, providing users with reliable access to recorded calls, whereas Twilio Flex's similar feature is rated lower at 8.5, indicating a potential gap in quality.
- G2 users highlight Aloware's superior Quality of Support with a score of 8.6 compared to Twilio Flex's 8.3, suggesting that Aloware may offer more responsive and effective customer service.
- Users on G2 note that Aloware's Two-Way Text Messaging feature is rated at 8.3, which is higher than Twilio Flex's 7.2, indicating that Aloware may provide a more robust texting experience for customer engagement.
- Reviewers say that Aloware's CRM Integration is rated at 8.3, which is significantly better than Twilio Flex's 7.4, suggesting that Aloware may offer a more seamless experience for users looking to connect their CRM systems.
- Users report that Aloware's Lead Qualification feature is rated at 7.1, while Twilio Flex does not have a comparable feature, indicating that Aloware may provide better tools for managing and qualifying leads.
Pricing
Entry-Level Pricing
Aloware
Startup Plan
Starting at $199.00
1 Plan Per Month
Just getting started? Our SU199 plan comes complete with everything you need to successfully launch your business!
- CRM Integration + Webhooks
- 500 US / Canada calling minutes per month
- 500 texts per month
Twilio Flex
No pricing availableFree Trial
Aloware
Free Trial is available
Twilio Flex
No trial information availableRatings
Meets Requirements
8.4
690
8.3
25
Ease of Use
8.3
704
8.2
25
Ease of Setup
8.4
395
7.2
9
Ease of Admin
8.7
196
7.5
8
Quality of Support
8.5
617
8.2
23
Has the product been a good partner in doing business?
9.0
196
8.6
7
Product Direction (% positive)
8.2
684
7.1
24
Features by Category
Lead Facilitation
7.9
43
Not enough data
7.7
44
Not enough data
7.8
43
Not enough data
7.8
43
Not enough data
Organization
8.1
43
Not enough data
8.2
43
Not enough data
8.0
43
Not enough data
Performance Analysis
7.8
48
Not enough data
8.4
47
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
7.0
196
Not enough data
6.8
192
Not enough data
8.3
195
Not enough data
7.5
190
Not enough data
8.1
194
Not enough data
6.6
192
Not enough data
7.3
191
Not enough data
Repeatability and Reportability
7.3
188
Not enough data
7.4
191
Not enough data
7.4
191
Not enough data
6.9
190
Not enough data
6.4
184
Not enough data
AI and Automation
6.8
184
Not enough data
6.5
185
Not enough data
6.6
186
Not enough data
Feature Not Available
Not enough data
6.6
185
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
8.0
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Dialing Options
8.5
191
|
Verified
Not enough data
8.5
185
|
Verified
Not enough data
Not enough data
Not enough data
Agent Tools
8.0
152
|
Verified
Not enough data
7.9
154
|
Verified
Not enough data
8.9
193
|
Verified
Not enough data
Automation
8.1
156
Not enough data
7.9
152
|
Verified
Not enough data
8.0
153
|
Verified
Not enough data
Agentic AI - Auto Dialer
9.0
5
Not enough data
8.7
5
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
8.0
102
Not enough data
8.4
106
Not enough data
7.7
105
Not enough data
7.5
101
Not enough data
7.2
101
Not enough data
7.4
104
Not enough data
7.6
104
Not enough data
7.6
102
Not enough data
SMS Platform
7.6
99
Not enough data
7.6
98
Not enough data
6.7
98
Not enough data
Feature Not Available
Not enough data
6.6
96
Not enough data
7.3
95
Not enough data
Agentic AI - SMS Marketing
8.9
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Quality Assurance
8.2
23
Not enough data
8.4
22
Not enough data
8.8
23
Not enough data
Engagement
9.3
23
Not enough data
9.0
23
Not enough data
8.7
21
Not enough data
Performance
8.4
23
Not enough data
8.9
22
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
8.7
307
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
7.7
5
|
Verified
8.6
299
|
Verified
Not enough data
7.9
243
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.1
281
|
Verified
8.3
16
|
Verified
8.0
280
|
Verified
8.2
17
|
Verified
8.3
269
|
Verified
8.6
14
|
Verified
7.5
182
Not enough data
8.2
274
|
Verified
Not enough data
8.0
259
|
Verified
Not enough data
8.1
282
|
Verified
7.3
5
8.4
271
|
Verified
Not enough data
Agentic AI - Contact Center
8.2
10
Not enough data
7.9
8
Not enough data
8.8
10
Not enough data
9.2
10
Not enough data
Administrative
8.2
285
|
Verified
8.2
15
|
Verified
8.5
269
|
Verified
8.6
11
|
Verified
8.5
310
|
Verified
8.1
16
|
Verified
8.7
290
|
Verified
Not enough data
8.2
254
6.0
5
|
Verified
Platform
7.4
76
Not enough data
7.5
77
Not enough data
7.5
76
Not enough data
7.7
75
Not enough data
7.6
76
Not enough data
7.5
75
Not enough data
7.7
76
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
8.3
77
Not enough data
8.0
76
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.2
75
Not enough data
8.3
76
Not enough data
Platform Basics - VoIP Providers
6.7
11
Not enough data
7.0
11
Not enough data
6.4
11
Not enough data
6.8
11
Not enough data
5.8
11
Not enough data
5.9
11
Not enough data
Basic Communication
8.5
34
Not enough data
5.7
32
Not enough data
7.5
34
Not enough data
Feature Not Available
Not enough data
6.1
31
Not enough data
Feature Not Available
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.2
34
Not enough data
7.1
34
Not enough data
7.0
34
Not enough data
Advanced Features
6.4
31
Not enough data
6.4
30
Not enough data
8.4
31
Not enough data
Agentic AI - Outbound Call Tracking
9.0
5
Not enough data
9.3
5
Not enough data
Calling
9.0
295
|
Verified
Not enough data
8.1
259
|
Verified
Not enough data
8.6
275
|
Verified
Not enough data
8.8
290
|
Verified
Not enough data
Not enough data
Not enough data
Contacts
8.2
286
|
Verified
Not enough data
8.0
276
|
Verified
Not enough data
8.2
272
|
Verified
Not enough data
Insights
8.0
272
|
Verified
Not enough data
8.2
273
|
Verified
Not enough data
8.3
258
|
Verified
Not enough data
7.5
233
Not enough data
7.7
233
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aloware and Twilio Flex are categorized as Call Center Infrastructure (CCI), Contact Center, and VoIP Providers
Unique Categories
Aloware is categorized as Sales Engagement, Auto Dialer, Outbound Call Tracking, AI Sales Assistant, SMS Marketing, and Contact Center Quality Assurance
Twilio Flex is categorized as UCaaS Platforms
Reviews
Reviewers' Company Size
Aloware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.2%
Marketing and Advertising
7.8%
Information Technology and Services
6.0%
Consulting
5.4%
Real Estate
5.4%
Other
64.1%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
What is the maximum contacts I can add on Aloware?
1 Comment
AR
As much as needed. We don't really enforce any limits on contacts or call history. Add away! Read more
Can I download the phonebook record and what is the maximum contacts to be saved?
1 Comment
AR
There is no limit to the amount of contacts you can have in Aloware. To export your contacts, simply go to Contacts and there is an Export button at the top...Read more
I was trying to pull up recording of a call i had in Aloware the other day, but it was showing me some sort of a "server error", i kept trying but was not able to. It does not happen with every call that i pull.
1 Comment
AR
Hi Brian,
Alo has multiple layers of visibility limitations when pulling down recordings, to prevent unauthorized access. Please get in touch with our...Read more
Twilio Flex has no discussions with answers
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