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Compare Aloware and Talkdesk 
Featured Products
At a Glance
Market Segments
Small-Business (51.4% of reviews)
Mid-Market (60.4% of reviews)
Entry-Level Pricing
Starting at $199.00 1 Plan Per Month
Free 25 Licenses Free to Start
Aloware
Star Rating
(822)4.1 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $199.00 1 Plan Per Month
Browse all 4 pricing plansTalkdesk
Star Rating
(2,502)4.4 out of 5
Market Segments
Mid-Market (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Aloware. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. In contrast, Aloware, while offering robust features, may not provide the same level of ease during setup, as indicated by user feedback.
- Reviewers mention that Talkdesk's call quality remains stable even during peak hours, which is crucial for maintaining customer satisfaction. Aloware users, however, highlight its strong CRM integration and features tailored for sales teams, such as the Power dialer and SMS sequences, which may appeal more to sales-focused organizations.
- According to verified reviews, Talkdesk shines in its flexibility with call routing and IVR flows, making it easier for businesses to customize their customer interactions. Aloware, on the other hand, is praised for its seamless functionality across devices, allowing users to manage calls and texts conveniently from both phones and computers.
- Users report that Talkdesk's ease of use is a standout feature, with many finding it accessible for new agents. In comparison, while Aloware offers useful features, some users feel that it may require more effort to incorporate into their existing workflows.
- Reviewers highlight that Talkdesk's comprehensive reporting and dashboard capabilities provide valuable insights for performance evaluation, which is a critical aspect for many businesses. Aloware does offer solid reporting features, but it may not match the depth and usability that Talkdesk provides.
Pricing
Entry-Level Pricing
Aloware
Startup Plan
Starting at $199.00
1 Plan Per Month
Just getting started? Our SU199 plan comes complete with everything you need to successfully launch your business!
- CRM Integration + Webhooks
- 500 US / Canada calling minutes per month
- 500 texts per month
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Aloware
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.4
691
8.9
2,033
Ease of Use
8.3
706
9.1
2,043
Ease of Setup
8.4
397
8.8
1,067
Ease of Admin
8.7
196
8.9
932
Quality of Support
8.5
618
8.8
1,810
Has the product been a good partner in doing business?
9.0
196
8.9
916
Product Direction (% positive)
8.2
686
8.7
1,940
Features by Category
Lead Facilitation
7.9
43
Not enough data
7.7
44
Not enough data
7.8
43
Not enough data
7.8
43
Not enough data
Organization
8.1
43
Not enough data
8.2
43
Not enough data
8.0
43
Not enough data
Performance Analysis
7.8
48
Not enough data
8.4
47
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
7.0
195
Not enough data
6.8
191
Not enough data
8.3
194
Not enough data
7.5
189
Not enough data
8.1
193
Not enough data
6.5
191
Not enough data
7.3
190
Not enough data
Repeatability and Reportability
7.3
187
Not enough data
7.4
190
Not enough data
7.4
190
Not enough data
6.9
189
Not enough data
6.4
183
Not enough data
AI and Automation
6.8
183
Not enough data
6.5
184
Not enough data
6.6
185
Not enough data
Feature Not Available
Not enough data
6.6
184
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.5
190
|
Verified
9.2
320
8.5
184
|
Verified
9.2
294
Not enough data
8.5
10
Agent Tools
8.0
151
|
Verified
9.2
252
|
Verified
7.9
153
|
Verified
9.1
256
|
Verified
8.9
192
|
Verified
9.4
350
|
Verified
Automation
8.1
155
9.1
244
|
Verified
7.9
151
|
Verified
9.1
261
|
Verified
8.0
152
|
Verified
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.1
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Generative AI
Not enough data
8.7
50
Text Messaging
8.0
101
Not enough data
8.4
106
Not enough data
7.7
104
Not enough data
7.5
100
Not enough data
7.2
100
Not enough data
7.4
104
Not enough data
7.7
103
Not enough data
7.6
101
Not enough data
SMS Platform
7.7
98
Not enough data
7.5
97
Not enough data
6.7
97
Not enough data
Feature Not Available
Not enough data
6.6
95
Not enough data
7.3
95
Not enough data
Agentic AI - SMS Marketing
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Quality Assurance
8.2
23
9.2
372
8.4
22
9.0
343
8.8
23
8.9
380
Engagement
9.3
23
9.1
358
9.0
23
9.2
381
8.7
21
9.0
369
Performance
8.4
23
9.0
363
8.9
22
9.2
365
Generative AI
Feature Not Available
8.9
80
Feature Not Available
8.6
79
Channels
8.7
307
|
Verified
9.2
822
|
Verified
Feature Not Available
8.6
542
|
Verified
Feature Not Available
8.4
528
|
Verified
8.6
299
|
Verified
8.3
518
|
Verified
7.9
242
8.5
549
|
Verified
Generative AI
Feature Not Available
8.2
183
Functions
8.1
280
|
Verified
8.9
963
|
Verified
8.0
279
|
Verified
9.0
983
|
Verified
8.3
268
|
Verified
9.0
835
|
Verified
7.5
181
8.7
577
|
Verified
8.2
274
|
Verified
8.8
592
|
Verified
8.0
258
|
Verified
9.1
717
|
Verified
8.1
281
|
Verified
8.9
714
8.4
270
|
Verified
8.9
660
|
Verified
Agentic AI - Contact Center
8.3
9
8.2
29
8.1
7
8.6
29
8.9
9
8.3
29
9.3
9
8.3
29
Administrative
8.2
284
|
Verified
8.8
912
|
Verified
8.5
268
|
Verified
9.1
930
|
Verified
8.5
309
|
Verified
8.8
1018
|
Verified
8.7
289
|
Verified
9.1
716
|
Verified
8.2
253
8.8
578
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
259
|
Verified
Not enough data
9.1
240
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.9
218
|
Verified
Not enough data
8.8
214
|
Verified
Administration
Not enough data
9.0
237
|
Verified
Not enough data
9.2
255
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
8.7
208
|
Verified
Not enough data
9.0
215
|
Verified
Platform
7.4
75
8.3
187
7.5
76
7.9
196
7.5
75
8.8
218
7.7
74
8.9
220
7.6
75
9.0
220
7.5
74
8.9
210
7.8
75
8.8
212
Generative AI
Feature Not Available
7.7
97
Workforce Management
8.4
76
9.1
218
8.1
75
8.9
210
Call Center Infrastructure (CCI)
Not enough data
8.3
21
Not enough data
8.4
21
Not enough data
8.9
21
Not enough data
8.9
21
Administrative
8.3
74
9.2
222
8.3
75
8.9
225
Customer Support
Not enough data
8.3
69
Not enough data
8.2
70
Not enough data
8.2
70
Automation
Not enough data
8.1
69
Not enough data
8.3
69
Not enough data
8.2
69
Artificial Intelligence
Not enough data
8.1
70
Not enough data
8.3
69
Not enough data
8.1
67
Generative AI
Not enough data
8.6
16
Platform Basics - VoIP Providers
6.5
10
Not enough data
6.8
10
Not enough data
6.2
10
Not enough data
6.8
10
Not enough data
5.7
10
Not enough data
5.8
10
Not enough data
Basic Communication
8.4
33
Not enough data
5.6
31
Not enough data
7.4
33
Not enough data
Feature Not Available
Not enough data
6.0
30
Not enough data
Feature Not Available
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.1
33
Not enough data
7.1
33
Not enough data
7.0
33
Not enough data
Advanced Features
6.3
30
Not enough data
6.3
29
Not enough data
8.3
30
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.0
294
|
Verified
Not enough data
8.1
258
|
Verified
Not enough data
8.6
274
|
Verified
Not enough data
8.8
289
|
Verified
Not enough data
Not enough data
Not enough data
Contacts
8.2
286
|
Verified
Not enough data
8.0
275
|
Verified
Not enough data
8.2
271
|
Verified
Not enough data
Insights
8.0
271
|
Verified
Not enough data
8.2
272
|
Verified
Not enough data
8.3
257
|
Verified
Not enough data
7.5
232
Not enough data
7.7
232
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
34
Not enough data
8.0
35
Not enough data
8.1
36
Not enough data
8.3
36
Not enough data
8.4
34
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
34
Not enough data
8.3
34
Not enough data
8.1
34
Not enough data
8.5
40
Automation
Not enough data
8.0
38
Not enough data
8.3
35
Not enough data
8.0
34
Autonomy
Not enough data
7.8
33
Not enough data
8.3
34
Not enough data
8.0
35
Not enough data
8.0
34
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aloware and Talkdesk are categorized as Auto Dialer, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Unique Categories
Aloware is categorized as Sales Engagement, Outbound Call Tracking, AI Sales Assistant, VoIP Providers, and SMS Marketing
Talkdesk is categorized as AI Customer Support Agents, Speech Analytics, Contact Center Knowledge Base, ServiceNow Store Apps, Contact Center Workforce, AI Voice Assistants, and Customer Service Automation
Reviews
Reviewers' Company Size
Aloware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.2%
Marketing and Advertising
7.6%
Information Technology and Services
6.0%
Consulting
5.4%
Real Estate
5.4%
Other
64.3%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Alternatives
Discussions
What other integrations are in the pipeline for Aloware?
1 Comment
AR
We're looking at Pipedrive, MYVR, Vacasa, Gong.io and a few others. Feel free to suggest! Read more
What is the maximum contacts I can add on Aloware?
1 Comment
AR
As much as needed. We don't really enforce any limits on contacts or call history. Add away! Read more
Can I download the phonebook record and what is the maximum contacts to be saved?
1 Comment
AR
There is no limit to the amount of contacts you can have in Aloware. To export your contacts, simply go to Contacts and there is an Export button at the top...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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