# Agentforce Sales (formerly Salesforce Sales Cloud) vs Aloware Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in automating administrative tasks, significantly reducing the mental load for users. Many highlight features like automated follow-ups and real-time insights that enhance personalized outreach without sounding generic.
- **Users say** that Aloware offers a straightforward user interface, making it easy for sales and service representatives to maintain communication with clients. Reviewers appreciate its simplicity, especially when sending SMS, which is facilitated by a single-tab design.
- **According to verified reviews** , Agentforce Sales boasts a higher overall satisfaction score, reflecting its robust capabilities in sales engagement and AI assistance. Users frequently mention the autonomous SDR Agent as a game changer for managing tasks like logging call outcomes and drafting personalized emails.
- **Reviewers mention** that while Aloware provides essential call recording features, it lacks the comprehensive functionality that Agentforce Sales offers, particularly in areas like opportunity management and pipeline forecasting, which are crucial for larger teams.
- **Users highlight** that Agentforce Sales has a more extensive market presence, with a significant number of recent reviews indicating a strong user community and ongoing support. This contrasts with Aloware, which has seen limited recent feedback, suggesting potential challenges in user engagement.
- **G2 reviewers note** that while Aloware scores well in ease of use, Agentforce Sales provides a more integrated experience with advanced features like AI-driven insights and workflow automation, which help keep deals moving efficiently and effectively.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 25,791 | 827 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (51.2% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | Starting at $199.00 1 Plan Per Month | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Features (3167 reviews)
- Ease of Use (2065 reviews)

Cons:
- Learning Curve (1092 reviews)
- Limitations (791 reviews)

### Aloware

Pros:
- Ease of Use (117 reviews)
- Helpful (79 reviews)

Cons:
- Call Issues (85 reviews)
- Slow Performance (51 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14184 reviews) | 8.4 (694 reviews) | 
  | **Ease of Use** | 8.2 (18182 reviews) | 8.3 (710 reviews) | 
  | **Ease of Setup** | 7.8 (9117 reviews) | 8.4 (402 reviews) | 
  | **Ease of Admin** | 7.9 (4496 reviews) | 8.7 (197 reviews) | 
  | **Quality of Support** | 8.1 (12384 reviews) | 8.5 (620 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4462 reviews) | 9.0 (197 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13805 reviews) | 8.3 (689 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Aloware

#### Entry-Level Pricing

Plan: Startup Plan

Price: Starting at $199.00 1 Plan Per Month

Description: Just getting started? Our SU199 plan comes complete with everything you need to successfully launch your business! 

Key Features:
- CRM Integration + Webhooks
- 500 US / Canada calling minutes per month
- 500 texts per month

[Browse all 4 editions](https://www.g2.com/products/aloware/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11157 |
| **Aloware** | N/A | N/A |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9628 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6401 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9350 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (9559 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 8.0 (7326 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.2 (7626 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.0 (6767 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (6667 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.3 (7420 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Email Marketing** | 8.0 (6681 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 8.1 (7001 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.5 (8140 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.9 (5429 reviews) | Not enough data | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Case Management** | 8.3 (6839 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.1 (6387 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.2 (6793 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.0 (5499 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.2 (5989 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Reporting** | 8.5 (9047 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (9208 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.2 (7483 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5631 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 7.8 (5247 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.7 (6111 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Customization** | 8.5 (3692 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.5 (3699 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (3648 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.4 (2906 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 8.5 (3188 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 8.1 (3206 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.7 (3686 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.1 (3032 reviews) | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2615 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.5 (3108 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (2920 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **AI Text Generation** | 7.6 (901 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (295 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (253 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (273 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (238 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (243 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (265 reviews) | Not enough data | 
| **Decision Making** | 8.3 (262 reviews) | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Aloware** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **Aloware** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Map Design** | 8.6 (35 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (35 reviews) | Not enough data | 
| **Overlaying** | 8.3 (35 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Predictive Analysis** | 8.2 (28 reviews) | Not enough data | 
| **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | 
| **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | 
| **Data Stream** | 8.4 (30 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Data Transformation** | 8.6 (29 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | 
| **API Integrations** | 8.6 (22 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Aloware** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 426 |
| **Aloware** | 8.0/10 | 49 |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Customer-facing Chatbot** | 8.6 (273 reviews) | 7.9 (43 reviews) | 
| **Lead Qualification** | 8.8 (298 reviews) | 7.7 (44 reviews) | 
| **Lead Follow-up** | 8.8 (321 reviews) | 7.8 (43 reviews) | 
| **Meeting Scheduling ** | 8.7 (293 reviews) | 7.8 (43 reviews) | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (356 reviews) | 8.1 (43 reviews) | 
| **Data Entry** | 8.8 (349 reviews) | 8.2 (43 reviews) | 
| **Integrations / APIs** | 8.8 (344 reviews) | 8.0 (43 reviews) | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Coaching ** | 8.4 (287 reviews) | 7.8 (48 reviews) | 
| **Peformance Tracking** | 8.8 (311 reviews) | 8.4 (47 reviews) | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **ROI Forecasting ** | 8.5 (285 reviews) | Feature Not Available | 
| **Sales Forecasting ** | 8.8 (303 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **AI Text Generation** | 8.5 (126 reviews) | Feature Not Available | 
| **AI Text Summarization** | 8.5 (125 reviews) | Feature Not Available | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (28 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (28 reviews) | Not enough data | 
| **Decision Making** | 9.3 (30 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 618 |
| **Aloware** | 7.1/10 | 200 |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Task Management** | 8.7 (521 reviews) | 7.0 (195 reviews) | 
| **Email Tracking/Automation** | 8.5 (510 reviews) | 6.8 (192 reviews) | 
| **Calls and Voice** | 8.1 (465 reviews) | 8.3 (194 reviews) | 
| **Other Outreach Options ** | 8.1 (459 reviews) | 7.5 (189 reviews) | 
| **CRM Integration** | 8.8 (524 reviews) | 8.1 (194 reviews) | 
| **Calendar** | 8.4 (467 reviews) | 6.5 (191 reviews) | 
| **Shared Records** | 8.6 (480 reviews) | 7.3 (191 reviews) | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Content Management** | 8.4 (481 reviews) | 7.3 (187 reviews) | 
| **Workflow Management** | 8.7 (500 reviews) | 7.4 (190 reviews) | 
| **Workflow Performance** | 8.7 (497 reviews) | 7.4 (190 reviews) | 
| **Sales Coaching and Insights** | 8.3 (481 reviews) | 6.9 (189 reviews) | 
| **Gamification** | 7.8 (414 reviews) | 6.4 (183 reviews) | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Lead Prioritization** | 8.5 (462 reviews) | 6.8 (183 reviews) | 
| **Lead Scoring** | 8.4 (469 reviews) | 6.5 (184 reviews) | 
| **Best Time of Day Scheduling** | 8.3 (426 reviews) | 6.6 (185 reviews) | 
| **Buyer Intelligence** | 8.0 (430 reviews) | Feature Not Available | 
| **Machine Learning** | 7.8 (415 reviews) | 6.6 (184 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **AI Text Generation** | 7.4 (268 reviews) | Feature Not Available | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (87 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (88 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (86 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (87 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (87 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (87 reviews) | Not enough data | 
| **Decision Making** | 8.5 (87 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Aloware** | 8.2/10 | 210 |

#### Dialing Options

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.5 (190 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.5 (184 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.0 (151 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 7.9 (153 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.9 (192 reviews) ✓ Verified | 

#### Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.1 (155 reviews) | 
| **Interactive Voice Response (IVR)** | Not enough data | 7.9 (151 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.0 (152 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 183 |
| **Aloware** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Call Recording** | 8.7 (132 reviews) | Not enough data | 
| **Machine Learning** | 8.6 (136 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (132 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (133 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Customer Scoring** | 8.7 (141 reviews) | Not enough data | 
| **Speech-to-Text** | 8.7 (125 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **AI Text Summarization** | 8.3 (59 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (14 reviews) | Not enough data | 
| **Decision Making** | 9.0 (14 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Aloware** | 8.0/10 | 109 |

#### Text Messaging

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.0 (101 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 8.4 (105 reviews) | 
| **Text Scheduler** | Not enough data | 7.7 (104 reviews) | 
| **Automatic Replies** | Not enough data | 7.5 (100 reviews) | 
| **Automatic URL Shortening** | Not enough data | 7.2 (100 reviews) | 
| **MMS Marketing** | Not enough data | 7.4 (103 reviews) | 
| **Personalization** | Not enough data | 7.7 (103 reviews) | 
| **Transactional SMS** | Not enough data | 7.6 (101 reviews) | 

#### SMS Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Reporting** | Not enough data | 7.7 (98 reviews) | 
| **Automation** | Not enough data | 7.5 (97 reviews) | 
| **White Label** | Not enough data | 6.7 (97 reviews) | 
| **Text-to-Landline** | Not enough data | Feature Not Available | 
| **Short Codes** | Not enough data | 6.6 (95 reviews) | 
| **API Integration** | Not enough data | 7.3 (95 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 9.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 9.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 9.3 (5 reviews) | 
| **Decision Making** | Not enough data | 9.0 (5 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Aloware** | 8.7/10 | 23 |

#### Quality Assurance

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Evaluation** | Not enough data | 8.2 (23 reviews) | 
| **Calibration** | Not enough data | 8.4 (22 reviews) | 
| **Reports** | Not enough data | 8.8 (23 reviews) | 

#### Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Feedback** | Not enough data | 9.3 (23 reviews) | 
| **Dashboards** | Not enough data | 9.0 (23 reviews) | 
| **Training** | Not enough data | 8.7 (21 reviews) | 

#### Performance

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Integrations** | Not enough data | 8.4 (23 reviews) | 
| **Compliance** | Not enough data | 8.9 (22 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Aloware** | 8.2/10 | 345 |

#### Channels

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Voice** | Not enough data | 8.7 (310 reviews) ✓ Verified | 
| **Social** | Not enough data | Feature Not Available | 
| **Web Chat** | Not enough data | Feature Not Available | 
| **Mobile SMS** | Not enough data | 8.6 (303 reviews) ✓ Verified | 
| **Email** | Not enough data | 7.9 (242 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.0 (72 reviews) | 

#### Functions

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Session Routing** | Not enough data | 8.1 (280 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 8.0 (279 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 8.3 (268 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 7.5 (181 reviews) | 
| **Auto Dialer** | Not enough data | 8.2 (274 reviews) ✓ Verified | 
| **IVR** | Not enough data | 8.0 (258 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.1 (281 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 8.4 (270 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.9 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 9.3 (9 reviews) | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.2 (284 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 8.5 (268 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.5 (309 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 8.7 (290 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 8.2 (253 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 83 |
| **Aloware** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Revenue History** | 8.7 (67 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (70 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.9 (70 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.6 (64 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (67 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.4 (59 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.2 (59 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Calendar Sync** | 8.1 (65 reviews) | Not enough data | 
| **Email Activity Capture** | 8.5 (63 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (60 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (66 reviews) | Not enough data | 
| **Contact Capture** | 8.5 (57 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (64 reviews) | Not enough data | 
| **Account optimization** | 8.1 (64 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (61 reviews) | Not enough data | 
| **Rep Performance** | 8.3 (60 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (57 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (57 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (22 reviews) | Not enough data | 
| **Decision Making** | 8.4 (24 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |
| **Aloware** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (29 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Lead Priority** | 8.9 (28 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | 
| **Map Directions** | 9.1 (31 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Gamification** | 8.3 (26 reviews) | Not enough data | 
| **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | 
| **Digital Contracts** | 8.2 (28 reviews) | Not enough data | 
| **E-signature** | 8.5 (28 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Aloware** | 7.8/10 | 79 |

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Omnichannel** | Not enough data | 7.4 (75 reviews) | 
| **Mobile Access** | Not enough data | 7.5 (76 reviews) | 
| **Queue Management** | Not enough data | 7.5 (75 reviews) | 
| **Call Routing** | Not enough data | 7.7 (74 reviews) | 
| **Call Back** | Not enough data | 7.6 (75 reviews) | 
| **IVR** | Not enough data | 7.5 (74 reviews) | 
| **Automatic Call Distribution** | Not enough data | 7.8 (75 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.3 (37 reviews) | 

#### Workforce Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.4 (76 reviews) | 
| **Performance Evaluation** | Not enough data | 8.1 (75 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Call Recording** | Not enough data | 8.3 (74 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.3 (75 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 181 |
| **Aloware** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **MS Teams Integration** | 8.1 (158 reviews) | Not enough data | 
| **Email Integration** | 8.6 (160 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (159 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (158 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (161 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Custom Booking Page** | 8.1 (153 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (157 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (156 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Set Working Hours** | 8.4 (157 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (157 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (159 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (34 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (35 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 196 |
| **Aloware** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Account Scoring** | 8.5 (173 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (162 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (167 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (169 reviews) | Not enough data | 
| **Sales Forecasting** | 8.7 (171 reviews) | Not enough data | 
| **Integrations** | 8.8 (166 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (162 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Territory Management** | 8.6 (164 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (170 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Quota Management** | 8.4 (166 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (174 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (166 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (56 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (55 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Aloware** | 6.7/10 | 34 |

#### Platform Basics - VoIP Providers

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 6.5 (10 reviews) | 
| **Call Management** | Not enough data | 6.8 (10 reviews) | 
| **Network monitoring** | Not enough data | 6.2 (10 reviews) | 
| **Integrations** | Not enough data | 6.8 (10 reviews) | 
| **Virtual PBX** | Not enough data | 5.7 (10 reviews) | 
| **SIP trunking services** | Not enough data | 5.8 (10 reviews) | 

#### Basic Communication

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Phone Calls** | Not enough data | 8.4 (33 reviews) | 
| **Video Calls** | Not enough data | 5.6 (31 reviews) | 
| **Instant Messaging** | Not enough data | 7.4 (33 reviews) | 
| **Screen Sharing** | Not enough data | Feature Not Available | 
| **Conference Calls** | Not enough data | 6.0 (30 reviews) | 
| **Desk-to-Desk Calls** | Not enough data | Feature Not Available | 

#### Agentic AI - VoIP Providers

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Software Pairing** | Not enough data | 7.1 (33 reviews) | 
| **Browser Extension** | Not enough data | 7.1 (33 reviews) | 
| **Individual Download** | Not enough data | 7.0 (33 reviews) | 

#### Advanced Features

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Hold Music** | Not enough data | 6.3 (30 reviews) | 
| **Automated Attendants** | Not enough data | 6.3 (29 reviews) | 
| **VOiP Number** | Not enough data | 8.3 (30 reviews) | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 513 |
| **Aloware** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (54 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (53 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (54 reviews) | Not enough data | 
| **Decision Making** | 8.1 (55 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Lead Opportunity** | 8.9 (452 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (458 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (433 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Lead Management** | 8.9 (462 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (452 reviews) | Not enough data | 
| **Lead Context** | 8.6 (429 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Conversion Viability** | 8.5 (417 reviews) | Not enough data | 
| **Workflow** | 8.6 (438 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Data Synchronization** | 8.6 (428 reviews) | Not enough data | 
| **Analysis** | 8.6 (429 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 684 |
| **Aloware** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (68 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (68 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (69 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Badges** | 8.2 (432 reviews) | Not enough data | 
| **Triggers** | 8.4 (495 reviews) | Not enough data | 
| **Commission Calculator** | 8.0 (429 reviews) | Not enough data | 
| **Leaderboards** | 8.6 (507 reviews) | Not enough data | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Profiles** | 8.6 (477 reviews) | Not enough data | 
| **Custom Reports** | 8.8 (555 reviews) | Not enough data | 
| **Dashboards** | 8.9 (588 reviews) | Not enough data | 
| **Goal Setting** | 8.6 (531 reviews) | Not enough data | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Integration** | 8.7 (558 reviews) | Not enough data | 
| **Employee Structure** | 8.5 (521 reviews) | Not enough data | 
| **Behavior Monitoring** | 8.4 (502 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Aloware** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (62 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (60 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (60 reviews) | Not enough data | 
| **Decision Making** | 8.4 (63 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Open Rates** | 8.3 (569 reviews) | Not enough data | 
| **Link Activity** | 8.4 (576 reviews) | Not enough data | 
| **Attachment Activity** | 8.3 (590 reviews) | Not enough data | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Email Platform Integration** | 8.7 (623 reviews) | Not enough data | 
| **Email Scheduling** | 8.5 (592 reviews) | Not enough data | 
| **Notifications** | 8.6 (625 reviews) | Not enough data | 
| **Email Categorization** | 8.4 (570 reviews) | Not enough data | 
| **Templates** | 8.4 (598 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **AI Text Generation** | 7.5 (289 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1199 |
| **Aloware** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (77 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (78 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (77 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (76 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (77 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Data Sourcing** | 8.5 (966 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (996 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.4 (898 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.7 (1027 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (958 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Lead Scoring** | 8.4 (944 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.6 (958 reviews) | Not enough data | 
| **Risk Analysis** | 8.1 (851 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (892 reviews) | Not enough data | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (982 reviews) | Not enough data | 
| **Sales Gamification** | 8.1 (853 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.6 (976 reviews) | Not enough data | 
| **Activity Tracking** | 8.8 (1045 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Aloware** | 8.2/10 | 314 |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | 9.0 (294 reviews) ✓ Verified | 
| **Generate Location** | 8.4 (176 reviews) | 8.1 (258 reviews) ✓ Verified | 
| **Call Types** | 8.7 (185 reviews) | 8.6 (274 reviews) ✓ Verified | 
| **Click-to-Call** | 8.7 (183 reviews) | 8.8 (289 reviews) ✓ Verified | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | 8.2 (285 reviews) ✓ Verified | 
| **Information Locater** | 8.7 (179 reviews) | 8.0 (275 reviews) ✓ Verified | 
| **Record Prospect Data** | 8.7 (181 reviews) | 8.2 (271 reviews) ✓ Verified | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | 8.0 (271 reviews) ✓ Verified | 
| **Daily Summary** | 8.9 (182 reviews) | 8.2 (272 reviews) ✓ Verified | 
| **Automated Voicemails** | 8.3 (178 reviews) | 8.3 (257 reviews) ✓ Verified | 
| **Automated Emails** | 8.5 (188 reviews) | 7.5 (232 reviews) | 
| **Sorts Prospects** | 8.4 (182 reviews) | 7.7 (232 reviews) | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Aloware** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | Not enough data | 
| **Coaching Materials** | 8.8 (247 reviews) | Not enough data | 
| **Playbook Creation** | 8.5 (207 reviews) | Not enough data | 
| **Video Record** | 8.5 (242 reviews) | Not enough data | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | Not enough data | 
| **Scorecard** | 8.6 (232 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (213 reviews) | Not enough data | 
| **Leaderboard** | 8.6 (200 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | 
| **Notifications** | 8.9 (226 reviews) | Not enough data | 
| **Competition** | 8.7 (198 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **Aloware** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Reporting** | 8.7 (347 reviews) | Not enough data | 
| **Alerts** | 8.4 (345 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 10.0/10 | 8 |
| **Aloware** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | 10.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (6 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | 9.7 (5 reviews) | Not enough data | 
| **Customer Data Capture** | 10.0 (6 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (14):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Aloware (6):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [VoIP Providers](https://www.g2.com/categories/voip-providers), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Aloware | 
|---|---|---|
| **Small-Business** | 20.6% | 51.2% | 
| **Mid-Market** | 46.0% | 47.9% | 
| **Enterprise** | 33.4% | 1.0% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

#### Aloware

- **Computer Software:** 11.2%
- **Marketing and Advertising:** 7.6%
- **Information Technology and Services:** 6.0%
- **Real Estate:** 5.5%
- **Consulting:** 5.4%
- **Consumer Services:** 4.5%
- **Financial Services:** 3.2%
- **Health, Wellness and Fitness:** 3.2%
- **Wholesale:** 3.1%
- **Automotive:** 2.9%
- **Other:** 47.4%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9652 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6650 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (222 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2040 reviews)

### Alternatives to Aloware

- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (695 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Salesmsg](https://www.g2.com/products/salesmsg/reviews) — 4.7/5 stars (382 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 2 upvotes
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Aloware

- Title: [how can i set up my power dialer](https://www.g2.com/discussions/how-can-i-set-up-my-power-dialer) — 1 comment, 1 upvote
  > **Top comment:** "Hey Carlos, 

It's Dale from Solution Sales of Aloware.

I see that the Power Dialer for the account is already enabled. there will be a few ways how to..."
- Title: [I was trying to pull up recording of a call i had in Aloware the other day, but it was showing me some sort of a "server error", i kept trying but was not able to. It does not happen with every call that i pull.](https://www.g2.com/discussions/40707-i-was-trying-to-pull-up-recording-of-a-call-i-had-in-aloware-the-other-day-but-it-was-showing-me-some-sort-of-a-server-error-i-kept-trying-but-was-not-able-to-it-does-not-happen-with-every-call-that-i-pull) — 1 comment, 1 upvote
  > **Top comment:** "Hi Brian, 

Alo has multiple layers of visibility limitations when pulling down recordings, to prevent unauthorized access. Please get in touch with our..."
- Title: [Can I download the phonebook record and what is the maximum contacts to be saved?](https://www.g2.com/discussions/32769-can-i-download-the-phonebook-record-and-what-is-the-maximum-contacts-to-be-saved) — 1 comment, 1 upvote
  > **Top comment:** "There is no limit to the amount of contacts you can have in Aloware. To export your contacts, simply go to Contacts and there is an Export button at the top..."
- Title: [What is the maximum contacts I can add on Aloware?](https://www.g2.com/discussions/32579-what-is-the-maximum-contacts-i-can-add-on-aloware) — 1 comment, 1 upvote
  > **Top comment:** "As much as needed. We don't really enforce any limits on contacts or call history. Add away! "
- Title: [What other integrations are in the pipeline for Aloware?](https://www.g2.com/discussions/25272-what-other-integrations-are-in-the-pipeline-for-aloware) — 1 comment, 1 upvote
  > **Top comment:** "We're looking at Pipedrive, MYVR, Vacasa, Gong.io and a few others. Feel free to suggest! "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-aloware)