Compare Aloware and RingCentral Contact Center 
Featured Products
At a Glance
Market Segments
Small-Business (51.4% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
Starting at $199.00 1 Plan Per Month
No pricing available
Aloware
Star Rating
(823)4.1 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $199.00 1 Plan Per Month
Browse all 4 pricing plansRingCentral Contact Center
Star Rating
(185)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingCentral Contact Center excels in providing a unified platform for managing customer interactions, with users appreciating how calls, messages, and reporting are integrated into one intuitive interface. This organization helps teams stay on top of their tasks efficiently.
- Users say that Aloware stands out for its robust features tailored for sales teams, particularly highlighting the effectiveness of its CRM integration, Power dialer, and SMS sequences. These tools make it easier for businesses to connect with customers and streamline their workflows.
- Reviewers mention that while RingCentral Contact Center has a slightly lower overall satisfaction score, its quick response times and efficient support are frequently praised. Users have noted that the support team is responsive and capable of resolving inquiries promptly, which is crucial for maintaining productivity.
- According to verified reviews, Aloware's ease of use is a significant advantage, with many users finding it simple to incorporate into their daily operations. The platform's ability to function seamlessly on both mobile and desktop devices is particularly appreciated, allowing for flexibility in communication.
- G2 reviewers highlight that while both platforms have similar scores for ease of setup, Aloware's administrative features, such as session recording and reporting dashboards, receive higher ratings. This suggests that users find Aloware's tools more effective for managing and analyzing their operations.
- Users report that RingCentral Contact Center's voice quality and call management features are strong points, with many noting the clarity of calls and the effectiveness of features like call recording. However, Aloware's focus on sales-oriented functionalities gives it an edge for teams specifically looking to enhance their outreach efforts.
Pricing
Entry-Level Pricing
Aloware
Startup Plan
Starting at $199.00
1 Plan Per Month
Just getting started? Our SU199 plan comes complete with everything you need to successfully launch your business!
- CRM Integration + Webhooks
- 500 US / Canada calling minutes per month
- 500 texts per month
RingCentral Contact Center
No pricing availableFree Trial
Aloware
Free Trial is available
RingCentral Contact Center
No trial information availableRatings
Meets Requirements
8.4
692
8.4
145
Ease of Use
8.3
707
8.5
148
Ease of Setup
8.4
399
8.3
79
Ease of Admin
8.7
196
8.3
49
Quality of Support
8.5
619
7.9
129
Has the product been a good partner in doing business?
9.0
196
8.0
50
Product Direction (% positive)
8.2
687
7.1
137
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Lead Facilitation
7.9
43
Not enough data
7.7
44
Not enough data
7.8
43
Not enough data
7.8
43
Not enough data
Organization
8.1
43
Not enough data
8.2
43
Not enough data
8.0
43
Not enough data
Performance Analysis
7.8
48
Not enough data
8.4
47
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
7.0
195
Not enough data
6.8
191
Not enough data
8.3
194
Not enough data
7.5
189
Not enough data
8.1
193
Not enough data
6.5
191
Not enough data
7.3
190
Not enough data
Repeatability and Reportability
7.3
187
Not enough data
7.4
190
Not enough data
7.4
190
Not enough data
6.9
189
Not enough data
6.4
183
Not enough data
AI and Automation
6.8
183
Not enough data
6.5
184
Not enough data
6.6
185
Not enough data
Feature Not Available
Not enough data
6.6
184
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.5
190
|
Verified
8.4
24
|
Verified
8.5
184
|
Verified
8.1
22
|
Verified
Not enough data
7.2
10
Agent Tools
8.0
151
|
Verified
7.4
22
|
Verified
7.9
153
|
Verified
8.0
22
|
Verified
8.9
192
|
Verified
8.3
25
|
Verified
Automation
8.1
155
8.3
21
|
Verified
7.9
151
|
Verified
8.2
23
|
Verified
8.0
152
|
Verified
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.5
12
Not enough data
7.9
13
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Text Messaging
8.0
101
Not enough data
8.4
106
Not enough data
7.7
104
Not enough data
7.5
100
Not enough data
7.2
100
Not enough data
7.4
104
Not enough data
7.7
103
Not enough data
7.6
101
Not enough data
SMS Platform
7.7
98
Not enough data
7.5
97
Not enough data
6.7
97
Not enough data
Feature Not Available
Not enough data
6.6
95
Not enough data
7.3
95
Not enough data
Agentic AI - SMS Marketing
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Quality Assurance
8.2
23
Not enough data
8.4
22
Not enough data
8.8
23
Not enough data
Engagement
9.3
23
Not enough data
9.0
23
Not enough data
8.7
21
Not enough data
Performance
8.4
23
Not enough data
8.9
22
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
8.7
307
|
Verified
8.9
48
|
Verified
Feature Not Available
7.4
38
|
Verified
Feature Not Available
7.7
40
|
Verified
8.6
299
|
Verified
7.8
46
|
Verified
7.9
242
7.9
39
|
Verified
Generative AI
Feature Not Available
6.7
26
Functions
8.1
280
|
Verified
8.3
66
|
Verified
8.0
279
|
Verified
8.1
64
|
Verified
8.3
268
|
Verified
7.9
54
|
Verified
7.5
181
7.4
32
|
Verified
8.2
274
|
Verified
8.0
40
|
Verified
8.0
258
|
Verified
7.8
38
|
Verified
8.1
281
|
Verified
8.1
42
8.4
270
|
Verified
8.0
37
|
Verified
Agentic AI - Contact Center
8.3
9
Not enough data
7.1
8
Not enough data
8.9
9
Not enough data
9.3
9
Not enough data
Administrative
8.2
284
|
Verified
7.9
57
|
Verified
8.5
268
|
Verified
8.5
63
|
Verified
8.5
309
|
Verified
7.9
68
|
Verified
8.7
289
|
Verified
8.0
41
|
Verified
8.2
253
7.8
38
|
Verified
Workforce Management
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Platform
7.4
75
Not enough data
7.5
76
Not enough data
7.5
75
Not enough data
7.7
74
Not enough data
7.6
75
Not enough data
7.5
74
Not enough data
7.8
75
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
8.4
76
Not enough data
8.1
75
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
74
Not enough data
8.3
75
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Internal Use
Not enough data
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
6.5
10
Not enough data
6.8
10
Not enough data
6.2
10
Not enough data
6.8
10
Not enough data
5.7
10
Not enough data
5.8
10
Not enough data
Basic Communication
8.4
33
Not enough data
5.6
31
Not enough data
7.4
33
Not enough data
Feature Not Available
Not enough data
6.0
30
Not enough data
Feature Not Available
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.1
33
Not enough data
7.1
33
Not enough data
7.0
33
Not enough data
Advanced Features
6.3
30
Not enough data
6.3
29
Not enough data
8.3
30
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.0
294
|
Verified
Not enough data
8.1
258
|
Verified
Not enough data
8.6
274
|
Verified
Not enough data
8.8
289
|
Verified
Not enough data
Not enough data
Not enough data
Contacts
8.2
286
|
Verified
Not enough data
8.0
275
|
Verified
Not enough data
8.2
271
|
Verified
Not enough data
Insights
8.0
271
|
Verified
Not enough data
8.2
272
|
Verified
Not enough data
8.3
257
|
Verified
Not enough data
7.5
232
Not enough data
7.7
232
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aloware and RingCentral Contact Center are categorized as Auto Dialer and Contact Center
Unique Categories
Aloware is categorized as Sales Engagement, Outbound Call Tracking, Call Center Infrastructure (CCI), AI Sales Assistant, VoIP Providers, SMS Marketing, and Contact Center Quality Assurance
RingCentral Contact Center is categorized as UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
Aloware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.2%
Marketing and Advertising
7.6%
Information Technology and Services
6.0%
Real Estate
5.5%
Consulting
5.4%
Other
64.2%
Computer Software
7.4%
Telecommunications
6.9%
Consumer Services
6.9%
Financial Services
6.9%
Insurance
5.1%
Other
66.9%
Alternatives
Discussions
What other integrations are in the pipeline for Aloware?
1 Comment
AR
We're looking at Pipedrive, MYVR, Vacasa, Gong.io and a few others. Feel free to suggest! Read more
What is the maximum contacts I can add on Aloware?
1 Comment
AR
As much as needed. We don't really enforce any limits on contacts or call history. Add away! Read more
Can I download the phonebook record and what is the maximum contacts to be saved?
1 Comment
AR
There is no limit to the amount of contacts you can have in Aloware. To export your contacts, simply go to Contacts and there is an Export button at the top...Read more
RingCentral Contact Center has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
