# Aloware vs Freshsales Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshsales excels in user satisfaction, boasting a higher overall rating compared to Aloware. Users appreciate its **user-friendly interface** and automation capabilities, which simplify lead management and provide a clear view of the sales pipeline.
- **According to verified reviews** , Freshsales has a significant edge in implementation and ease of use. Reviewers highlight its intuitive onboarding process and customizable features, allowing users to tailor the platform to their specific workflows, unlike Aloware, which has received mixed feedback on setup.
- **Users say** that Freshsales offers superior support quality, with many praising the responsiveness and helpfulness of the support team. In contrast, while Aloware's support is generally good, it doesn't consistently match the level of satisfaction reported by Freshsales users.
- **Reviewers mention** that Freshsales is particularly strong in sales engagement features, such as lead qualification and follow-up automation. Users find these tools invaluable for managing their sales processes effectively, whereas Aloware's features, while robust, do not receive the same level of acclaim.
- **G2 reviewers highlight** that Freshsales is more accessible for small businesses, with a lower entry-level price point, making it a more attractive option for startups and smaller teams. Aloware's higher starting price may deter some potential users looking for budget-friendly solutions.
- **According to recent user feedback** , Freshsales has a larger volume of reviews, indicating a more established user base and consistent performance over time. This reliability is contrasted with Aloware, which has fewer recent reviews, suggesting it may not be as widely adopted or tested in the current market.



| | Aloware | Freshsales | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 827 | 1,234 | 
| **Largest Market Segment** | Small-Business (51.2% of reviews) | Small-Business (67.8% of reviews) | 
| **Entry Level Price** | Starting at $199.00 1 Plan Per Month | Starting at $9.00 1 User Per Month | 

---
## Top Pros & Cons

### Aloware

Pros:
- Ease of Use (126 reviews)
- Helpful (84 reviews)

Cons:
- Call Issues (90 reviews)
- Slow Performance (51 reviews)

### Freshsales

Pros:
- Ease of Use (103 reviews)
- Features (70 reviews)

Cons:
- Missing Features (47 reviews)
- Limited Features (32 reviews)

---
## Ratings Comparison
| Rating | Aloware | Freshsales | 
|---|---|---|
  | **Meets Requirements** | 8.4 (694 reviews) | 8.7 (1047 reviews) | 
  | **Ease of Use** | 8.3 (710 reviews) | 9.0 (1061 reviews) | 
  | **Ease of Setup** | 8.4 (402 reviews) | 8.7 (567 reviews) | 
  | **Ease of Admin** | 8.7 (197 reviews) | 8.9 (535 reviews) | 
  | **Quality of Support** | 8.5 (620 reviews) | 8.8 (1016 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (197 reviews) | 9.0 (529 reviews) | 
  | **Product Direction (% positive)** | 8.3 (689 reviews) | 9.3 (1040 reviews) | 

---
## Pricing

### Aloware

#### Entry-Level Pricing

Plan: Startup Plan

Price: Starting at $199.00 1 Plan Per Month

Description: Just getting started? Our SU199 plan comes complete with everything you need to successfully launch your business! 

Key Features:
- CRM Integration + Webhooks
- 500 US / Canada calling minutes per month
- 500 texts per month

[Browse all 4 editions](https://www.g2.com/products/aloware/pricing)

#### Free Trial

Yes

### Freshsales

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $9.00 1 User Per Month

Description: Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels	

Key Features:
- Web Forms	
- SMS & WhatsApp	
- Basic Workflows

[Browse all 3 editions](https://www.g2.com/products/freshsales/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Freshsales** | 8.4/10 | 829 |

#### Sales Force Automation

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Contact & Account Management** | Not enough data | 8.9 (719 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | 8.3 (416 reviews) | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 8.8 (710 reviews) ✓ Verified | 
| **Task / Activity Management** | Not enough data | 8.5 (707 reviews) ✓ Verified | 
| **Territory & Quota Management** | Not enough data | 8.3 (506 reviews) ✓ Verified | 
| **Desktop Integration** | Not enough data | 8.6 (336 reviews) ✓ Verified | 
| **Product & Price List Management** | Not enough data | 8.2 (481 reviews) ✓ Verified | 
| **Quote & Order Management** | Not enough data | 8.1 (467 reviews) | 
| **Customer Contract Management** | Not enough data | 8.4 (509 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Email Marketing** | Not enough data | 8.5 (548 reviews) | 
| **Campaign Management** | Not enough data | 8.5 (521 reviews) | 
| **Lead Management** | Not enough data | 8.9 (631 reviews) | 
| **Marketing ROI Analytics** | Not enough data | 7.9 (114 reviews) | 

#### Customer Support

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Case Management** | Not enough data | 8.5 (533 reviews) | 
| **Customer Support Portal** | Not enough data | 8.6 (541 reviews) | 
| **Knowledge Base** | Not enough data | 8.6 (547 reviews) | 
| **Call Center Features** | Not enough data | 8.2 (457 reviews) | 
| **Support Analytics** | Not enough data | 8.5 (477 reviews) | 

#### Reporting & Analytics

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Reporting** | Not enough data | 8.4 (631 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.6 (664 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.3 (507 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | Feature Not Available | 
| **Social Network Integration** | Not enough data | 8.2 (207 reviews) ✓ Verified | 
| **Mobile User Support** | Not enough data | 8.3 (330 reviews) ✓ Verified | 

#### Platform

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Customization** | Not enough data | 8.4 (404 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.5 (396 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.7 (414 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 8.3 (314 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Not enough data | 7.7 (258 reviews) | 
| **Document & Content Mgmt.** | Not enough data | 8.0 (301 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 8.8 (413 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 8.0 (285 reviews) ✓ Verified | 

#### Integration

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.4 (375 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 8.3 (333 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 7.9 (297 reviews) ✓ Verified | 

#### Generative AI

| Feature | Aloware | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (85 reviews) | 

#### Agentic AI - CRM

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Email Marketing

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 9.3 (12 reviews) | 
| **Sending Outbound Emails** | Not enough data | 9.2 (11 reviews) | 
| **Manage Email Deliverability** | Not enough data | 8.1 (9 reviews) | 
| **Automated Email Responses** | Not enough data | 8.8 (11 reviews) | 

#### Online Marketing

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 9.0 (8 reviews) | 
| **Dynamic Content** | Not enough data | 8.5 (8 reviews) | 
| **A/B Testing** | Not enough data | 8.1 (12 reviews) | 
| **Mobile Optimized** | Not enough data | 9.4 (9 reviews) | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 8.9 (9 reviews) | 
| **Data Quality Management** | Not enough data | 8.5 (8 reviews) | 
| **Segmentation** | Not enough data | 8.7 (10 reviews) | 
| **Lead Scoring and Grading** | Not enough data | 8.5 (9 reviews) | 
| **Lead Nurturing** | Not enough data | 8.9 (9 reviews) | 
| **Online Behavior Tracking** | Not enough data | 8.9 (11 reviews) | 
| **Automated Alerts and Tasks** | Not enough data | 9.2 (10 reviews) | 
| **CRM Lead Integration** | Not enough data | 8.7 (9 reviews) | 

#### Campaign Management

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Program Management** | Not enough data | 9.2 (6 reviews) | 
| **Event / Webinar Marketing** | Not enough data | 8.8 (7 reviews) | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | 9.3 (5 reviews) | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Basic Reporting** | Not enough data | 8.7 (10 reviews) | 
| **Web Analytics** | Not enough data | 8.5 (11 reviews) | 
| **ROI Analytics** | Not enough data | 8.6 (7 reviews) | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Customization ** | Not enough data | 9.0 (5 reviews) | 
| **Workflow Capability** | Not enough data | 8.6 (6 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.3 (6 reviews) | 
| **Internationalization** | Not enough data | 9.3 (5 reviews) | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | 8.1 (6 reviews) | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.6 (7 reviews) | 
| **Integration APIs** | Not enough data | 8.3 (6 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 9.0 (5 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Lead Generation

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 8.0/10 | 49 |
| **Freshsales** | 8.3/10 | 25 |

#### Lead Facilitation

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Customer-facing Chatbot** | 7.9 (43 reviews) | 8.1 (19 reviews) | 
| **Lead Qualification** | 7.7 (44 reviews) | 8.3 (19 reviews) | 
| **Lead Follow-up** | 7.8 (43 reviews) | 8.6 (20 reviews) | 
| **Meeting Scheduling ** | 7.8 (43 reviews) | 8.7 (18 reviews) | 

#### Organization

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.1 (43 reviews) | 8.6 (20 reviews) | 
| **Data Entry** | 8.2 (43 reviews) | 8.9 (19 reviews) | 
| **Integrations / APIs** | 8.0 (43 reviews) | 7.9 (19 reviews) | 

#### Performance Analysis

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Coaching ** | 7.8 (48 reviews) | 7.9 (17 reviews) | 
| **Peformance Tracking** | 8.4 (47 reviews) | 8.3 (23 reviews) | 

#### Sales Analysis

| Feature | Aloware | Freshsales | 
|---|---|---|
| **ROI Forecasting ** | Feature Not Available | 7.8 (20 reviews) | 
| **Sales Forecasting ** | Feature Not Available | 8.8 (21 reviews) | 

#### Generative AI

| Feature | Aloware | Freshsales | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 8.3 (12 reviews) | 
| **AI Text Summarization** | Feature Not Available | 7.9 (13 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 7.1/10 | 200 |
| **Freshsales** | 8.5/10 | 276 |

#### Integrated Workflows

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Task Management** | 7.0 (195 reviews) | 9.0 (236 reviews) ✓ Verified | 
| **Email Tracking/Automation** | 6.8 (192 reviews) | 8.9 (244 reviews) ✓ Verified | 
| **Calls and Voice** | 8.3 (194 reviews) | 8.4 (182 reviews) ✓ Verified | 
| **Other Outreach Options ** | 7.5 (189 reviews) | 8.7 (182 reviews) ✓ Verified | 
| **CRM Integration** | 8.1 (194 reviews) | 8.9 (219 reviews) ✓ Verified | 
| **Calendar** | 6.5 (191 reviews) | 8.7 (69 reviews) | 
| **Shared Records** | 7.3 (191 reviews) | 8.8 (64 reviews) | 

#### Repeatability and Reportability

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Content Management** | 7.3 (187 reviews) | 8.9 (206 reviews) ✓ Verified | 
| **Workflow Management** | 7.4 (190 reviews) | 8.9 (222 reviews) ✓ Verified | 
| **Workflow Performance** | 7.4 (190 reviews) | 8.9 (220 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | 6.9 (189 reviews) | 8.7 (186 reviews) ✓ Verified | 
| **Gamification** | 6.4 (183 reviews) | 7.6 (57 reviews) | 

#### AI and Automation

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Lead Prioritization** | 6.8 (183 reviews) | 8.4 (66 reviews) | 
| **Lead Scoring** | 6.5 (184 reviews) | 8.2 (69 reviews) | 
| **Best Time of Day Scheduling** | 6.6 (185 reviews) | 8.3 (62 reviews) | 
| **Buyer Intelligence** | Feature Not Available | 7.9 (63 reviews) | 
| **Machine Learning** | 6.6 (184 reviews) | 7.7 (59 reviews) | 

#### Generative AI

| Feature | Aloware | Freshsales | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 8.2 (28 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 8.2/10 | 210 |
| **Freshsales** | N/A | N/A |

#### Dialing Options

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Preview Dialing** | 8.5 (190 reviews) ✓ Verified | Not enough data | 
| **Progressive Dialing** | 8.5 (184 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Whisper Coaching ** | 8.0 (151 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | 7.9 (153 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | 8.9 (192 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Voice Activity Detection** | 8.1 (155 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 7.9 (151 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | 8.0 (152 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 8.0/10 | 109 |
| **Freshsales** | N/A | N/A |

#### Text Messaging

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Bulk SMS** | 8.0 (101 reviews) | Not enough data | 
| **Two-Way Text Messaging** | 8.4 (105 reviews) | Not enough data | 
| **Text Scheduler** | 7.7 (104 reviews) | Not enough data | 
| **Automatic Replies** | 7.5 (100 reviews) | Not enough data | 
| **Automatic URL Shortening** | 7.2 (100 reviews) | Not enough data | 
| **MMS Marketing** | 7.4 (103 reviews) | Not enough data | 
| **Personalization** | 7.7 (103 reviews) | Not enough data | 
| **Transactional SMS** | 7.6 (101 reviews) | Not enough data | 

#### SMS Platform

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Reporting** | 7.7 (98 reviews) | Not enough data | 
| **Automation** | 7.5 (97 reviews) | Not enough data | 
| **White Label** | 6.7 (97 reviews) | Not enough data | 
| **Text-to-Landline** | Feature Not Available | Not enough data | 
| **Short Codes** | 6.6 (95 reviews) | Not enough data | 
| **API Integration** | 7.3 (95 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 9.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 9.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.3 (5 reviews) | Not enough data | 
| **Decision Making** | 9.0 (5 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 8.7/10 | 23 |
| **Freshsales** | N/A | N/A |

#### Quality Assurance

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Evaluation** | 8.2 (23 reviews) | Not enough data | 
| **Calibration** | 8.4 (22 reviews) | Not enough data | 
| **Reports** | 8.8 (23 reviews) | Not enough data | 

#### Engagement

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Feedback** | 9.3 (23 reviews) | Not enough data | 
| **Dashboards** | 9.0 (23 reviews) | Not enough data | 
| **Training** | 8.7 (21 reviews) | Not enough data | 

#### Performance

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Integrations** | 8.4 (23 reviews) | Not enough data | 
| **Compliance** | 8.9 (22 reviews) | Not enough data | 

#### Generative AI

| Feature | Aloware | Freshsales | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 8.2/10 | 345 |
| **Freshsales** | N/A | N/A |

#### Channels

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Voice** | 8.7 (310 reviews) ✓ Verified | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Web Chat** | Feature Not Available | Not enough data | 
| **Mobile SMS** | 8.6 (303 reviews) ✓ Verified | Not enough data | 
| **Email** | 7.9 (242 reviews) | Not enough data | 

#### Generative AI

| Feature | Aloware | Freshsales | 
|---|---|---|
| **AI Text-to-Speech** | 7.0 (72 reviews) | Not enough data | 

#### Functions

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Session Routing** | 8.1 (280 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.0 (279 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.3 (268 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 7.5 (181 reviews) | Not enough data | 
| **Auto Dialer** | 8.2 (274 reviews) ✓ Verified | Not enough data | 
| **IVR** | 8.0 (258 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.1 (281 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 8.4 (270 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.9 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 9.3 (9 reviews) | Not enough data | 

#### Administrative

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Session Summary Notes** | 8.2 (284 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 8.5 (268 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.5 (309 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 8.7 (290 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 8.2 (253 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Freshsales** | 8.4/10 | 18 |

#### Customization

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Custom Fields** | Not enough data | 9.1 (17 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (16 reviews) | 
| **Multi-page Forms** | Not enough data | 8.2 (14 reviews) | 
| **Design** | Not enough data | 8.3 (15 reviews) | 

#### Additional Functionality

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.4 (15 reviews) | 
| **Offline Capability** | Not enough data | 8.2 (12 reviews) | 
| **Notifications** | Not enough data | 8.4 (15 reviews) | 
| **Payments** | Not enough data | 8.5 (11 reviews) | 
| **Mobile Forms** | Not enough data | 8.3 (13 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 7.8/10 | 79 |
| **Freshsales** | N/A | N/A |

#### Platform

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Omnichannel** | 7.4 (75 reviews) | Not enough data | 
| **Mobile Access** | 7.5 (76 reviews) | Not enough data | 
| **Queue Management** | 7.5 (75 reviews) | Not enough data | 
| **Call Routing** | 7.7 (74 reviews) | Not enough data | 
| **Call Back** | 7.6 (75 reviews) | Not enough data | 
| **IVR** | 7.5 (74 reviews) | Not enough data | 
| **Automatic Call Distribution** | 7.8 (75 reviews) | Not enough data | 

#### Generative AI

| Feature | Aloware | Freshsales | 
|---|---|---|
| **AI Text-to-Speech** | 7.3 (37 reviews) | Not enough data | 

#### Workforce Management

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Call Monitoring** | 8.4 (76 reviews) | Not enough data | 
| **Performance Evaluation** | 8.1 (75 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Call Recording** | 8.3 (74 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.3 (75 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 6.7/10 | 34 |
| **Freshsales** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Aloware | Freshsales | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 6.5 (10 reviews) | Not enough data | 
| **Call Management** | 6.8 (10 reviews) | Not enough data | 
| **Network monitoring** | 6.2 (10 reviews) | Not enough data | 
| **Integrations** | 6.8 (10 reviews) | Not enough data | 
| **Virtual PBX** | 5.7 (10 reviews) | Not enough data | 
| **SIP trunking services** | 5.8 (10 reviews) | Not enough data | 

#### Basic Communication

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Phone Calls** | 8.4 (33 reviews) | Not enough data | 
| **Video Calls** | 5.6 (31 reviews) | Not enough data | 
| **Instant Messaging** | 7.4 (33 reviews) | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | 
| **Conference Calls** | 6.0 (30 reviews) | Not enough data | 
| **Desk-to-Desk Calls** | Feature Not Available | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Software Pairing** | 7.1 (33 reviews) | Not enough data | 
| **Browser Extension** | 7.1 (33 reviews) | Not enough data | 
| **Individual Download** | 7.0 (33 reviews) | Not enough data | 

#### Advanced Features

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Hold Music** | 6.3 (30 reviews) | Not enough data | 
| **Automated Attendants** | 6.3 (29 reviews) | Not enough data | 
| **VOiP Number** | 8.3 (30 reviews) | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Freshsales** | 8.7/10 | 58 |

#### Agentic AI - Lead Scoring

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Lead Opportunity** | Not enough data | 8.8 (50 reviews) | 
| **Lead Assignment** | Not enough data | 9.0 (51 reviews) | 
| **Pipeline Acceleration** | Not enough data | 8.6 (50 reviews) | 

#### Discovery

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Lead Management** | Not enough data | 8.9 (51 reviews) | 
| **Scoring/Ranking** | Not enough data | 8.5 (53 reviews) | 
| **Lead Context** | Not enough data | 8.7 (50 reviews) | 

#### Management

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Conversion Viability** | Not enough data | 8.7 (49 reviews) | 
| **Workflow** | Not enough data | 9.0 (51 reviews) | 

#### Platform

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Data Synchronization** | Not enough data | 8.5 (49 reviews) | 
| **Analysis** | Not enough data | 8.7 (51 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Freshsales** | 8.5/10 | 38 |

#### Agentic AI - Sales Performance Management

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Incentives

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Badges** | Not enough data | 8.5 (28 reviews) | 
| **Triggers** | Not enough data | 8.6 (29 reviews) | 
| **Commission Calculator** | Not enough data | 7.9 (28 reviews) | 
| **Leaderboards** | Not enough data | 8.3 (30 reviews) | 

#### Personalization

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Profiles** | Not enough data | 8.8 (32 reviews) | 
| **Custom Reports** | Not enough data | 8.6 (33 reviews) | 
| **Dashboards** | Not enough data | 8.6 (34 reviews) | 
| **Goal Setting** | Not enough data | 8.4 (31 reviews) | 

#### Administrative

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Integration** | Not enough data | 8.5 (32 reviews) | 
| **Employee Structure** | Not enough data | 8.4 (29 reviews) | 
| **Behavior Monitoring** | Not enough data | 8.4 (28 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Freshsales** | 8.7/10 | 290 |

#### Agentic AI - Email Tracking

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analytics

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Open Rates** | Not enough data | 8.9 (223 reviews) | 
| **Link Activity** | Not enough data | 8.8 (216 reviews) | 
| **Attachment Activity** | Not enough data | 8.2 (50 reviews) | 

#### Customizations

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 9.0 (233 reviews) | 
| **Email Scheduling** | Not enough data | 9.2 (238 reviews) | 
| **Notifications** | Not enough data | 8.9 (245 reviews) | 
| **Email Categorization** | Not enough data | 8.6 (219 reviews) | 
| **Templates** | Not enough data | 8.9 (240 reviews) | 

#### Generative AI

| Feature | Aloware | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (32 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Freshsales** | 8.2/10 | 103 |

#### Agentic AI - Sales Analytics

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.1 (84 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.4 (84 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.2 (78 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.4 (89 reviews) | 
| **Data Segmentation** | Not enough data | 8.3 (84 reviews) | 

#### Predictive Analytics

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.1 (85 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.2 (83 reviews) | 
| **Risk Analysis** | Not enough data | 8.0 (78 reviews) | 
| **Live Forecasting** | Not enough data | 7.6 (80 reviews) | 

#### Sales Management

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.4 (89 reviews) | 
| **Sales Gamification** | Not enough data | 7.8 (79 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.3 (84 reviews) | 
| **Activity Tracking** | Not enough data | 8.7 (89 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 8.2/10 | 314 |
| **Freshsales** | 9.0/10 | 191 |

#### Agentic AI - Outbound Call Tracking

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Record Calls** | 9.0 (294 reviews) ✓ Verified | 8.8 (137 reviews) | 
| **Generate Location** | 8.1 (258 reviews) ✓ Verified | 8.8 (120 reviews) | 
| **Call Types** | 8.6 (274 reviews) ✓ Verified | 8.7 (130 reviews) | 
| **Click-to-Call** | 8.8 (289 reviews) ✓ Verified | 9.1 (146 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Personalization** | 8.2 (285 reviews) ✓ Verified | 9.0 (151 reviews) | 
| **Information Locater** | 8.0 (275 reviews) ✓ Verified | 9.0 (137 reviews) | 
| **Record Prospect Data** | 8.2 (271 reviews) ✓ Verified | 9.0 (143 reviews) | 

#### Insights

| Feature | Aloware | Freshsales | 
|---|---|---|
| **Notes** | 8.0 (271 reviews) ✓ Verified | 9.1 (165 reviews) | 
| **Daily Summary** | 8.2 (272 reviews) ✓ Verified | 9.1 (142 reviews) | 
| **Automated Voicemails** | 8.3 (257 reviews) ✓ Verified | 8.9 (123 reviews) | 
| **Automated Emails** | 7.5 (232 reviews) | 9.0 (145 reviews) | 
| **Sorts Prospects** | 7.7 (232 reviews) | 9.0 (141 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Aloware (6):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [VoIP Providers](https://www.g2.com/categories/voip-providers), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Freshsales (8):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Aloware | Freshsales | 
|---|---|---|
| **Small-Business** | 51.2% | 67.8% | 
| **Mid-Market** | 47.9% | 26.8% | 
| **Enterprise** | 1.0% | 5.4% | 

### By Industry

#### Aloware

- **Computer Software:** 11.2%
- **Marketing and Advertising:** 7.6%
- **Information Technology and Services:** 6.0%
- **Real Estate:** 5.5%
- **Consulting:** 5.4%
- **Consumer Services:** 4.5%
- **Financial Services:** 3.2%
- **Health, Wellness and Fitness:** 3.2%
- **Wholesale:** 3.1%
- **Automotive:** 2.9%
- **Other:** 47.4%

#### Freshsales

- **Information Technology and Services:** 16.6%
- **Computer Software:** 13.7%
- **Marketing and Advertising:** 7.8%
- **Financial Services:** 4.2%
- **Internet:** 3.6%
- **Education Management:** 3.2%
- **Retail:** 2.8%
- **Real Estate:** 2.4%
- **Construction:** 1.9%
- **Telecommunications:** 1.9%
- **Other:** 41.7%

---
## Alternatives

### Alternatives to Aloware

- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1601 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1844 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (698 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Salesmsg](https://www.g2.com/products/salesmsg/reviews) — 4.7/5 stars (406 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

### Alternatives to Freshsales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25834 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13848 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14702 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3570 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3074 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2044 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)

---
## Top Discussions

### Aloware

- Title: [how can i set up my power dialer](https://www.g2.com/discussions/how-can-i-set-up-my-power-dialer) — 1 comment, 1 upvote
  > **Top comment:** "Hey Carlos, 

It's Dale from Solution Sales of Aloware.

I see that the Power Dialer for the account is already enabled. there will be a few ways how to..."
- Title: [I was trying to pull up recording of a call i had in Aloware the other day, but it was showing me some sort of a "server error", i kept trying but was not able to. It does not happen with every call that i pull.](https://www.g2.com/discussions/40707-i-was-trying-to-pull-up-recording-of-a-call-i-had-in-aloware-the-other-day-but-it-was-showing-me-some-sort-of-a-server-error-i-kept-trying-but-was-not-able-to-it-does-not-happen-with-every-call-that-i-pull) — 1 comment, 1 upvote
  > **Top comment:** "Hi Brian, 

Alo has multiple layers of visibility limitations when pulling down recordings, to prevent unauthorized access. Please get in touch with our..."
- Title: [Can I download the phonebook record and what is the maximum contacts to be saved?](https://www.g2.com/discussions/32769-can-i-download-the-phonebook-record-and-what-is-the-maximum-contacts-to-be-saved) — 1 comment, 1 upvote
  > **Top comment:** "There is no limit to the amount of contacts you can have in Aloware. To export your contacts, simply go to Contacts and there is an Export button at the top..."
- Title: [What is the maximum contacts I can add on Aloware?](https://www.g2.com/discussions/32579-what-is-the-maximum-contacts-i-can-add-on-aloware) — 1 comment, 1 upvote
  > **Top comment:** "As much as needed. We don't really enforce any limits on contacts or call history. Add away! "
- Title: [What other integrations are in the pipeline for Aloware?](https://www.g2.com/discussions/25272-what-other-integrations-are-in-the-pipeline-for-aloware) — 1 comment, 1 upvote
  > **Top comment:** "We're looking at Pipedrive, MYVR, Vacasa, Gong.io and a few others. Feel free to suggest! "

### Freshsales

- Title: [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible..."
- Title: [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) — 2 comments
  > **Top comment:** "1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the..."
- Title: [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) — 1 comment
  > **Top comment:** "It's a CRM software."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) — 1 comment
  > **Top comment:** "Very nice software "
- Title: [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) — 1 comment, 1 upvote
  > **Top comment:** "Auto WhatsApp feature "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aloware-vs-freshsales)