# Aloware, Creatio vs Dynamics 365 Sales Comparison

| | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.6 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 824 | 313 | 1,618 | 
| **Largest Market Segment** | Small-Business (51.2% of reviews) | Small-Business (43.7% of reviews) | Mid-Market (39.4% of reviews) | 
| **Entry Level Price** | Starting at $199.00 1 Plan Per Month | Starting at $40.00 1 user Per Month | $210/month per user | 

---
## Top Pros & Cons

### Aloware

Pros:
- Ease of Use (126 reviews)
- Helpful (84 reviews)

Cons:
- Call Issues (90 reviews)
- Slow Performance (51 reviews)

### Creatio

Pros:
- Ease of Use (32 reviews)
- Efficiency (21 reviews)

Cons:
- Learning Curve (10 reviews)
- Missing Features (10 reviews)

### Dynamics 365 Sales

Pros:
- Ease of Use (21 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (13 reviews)
- Complexity (8 reviews)

---
## Ratings Comparison
| Rating | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
  | **Meets Requirements** | 8.4 (692 reviews) | 9.1 (224 reviews) | 8.1 (1291 reviews) | 
  | **Ease of Use** | 8.3 (707 reviews) | 9.1 (251 reviews) | 7.4 (1297 reviews) | 
  | **Ease of Setup** | 8.4 (399 reviews) | 8.4 (152 reviews) | 7.2 (417 reviews) | 
  | **Ease of Admin** | 8.7 (196 reviews) | 8.6 (120 reviews) | 7.6 (385 reviews) | 
  | **Quality of Support** | 8.5 (619 reviews) | 9.1 (222 reviews) | 7.5 (1132 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (196 reviews) | 9.2 (119 reviews) | 7.8 (380 reviews) | 
  | **Product Direction (% positive)** | 8.3 (687 reviews) | 9.2 (209 reviews) | 6.3 (1268 reviews) | 

---
## Pricing

### Aloware

#### Entry-Level Pricing

Plan: Startup Plan

Price: Starting at $199.00 1 Plan Per Month

Description: Just getting started? Our SU199 plan comes complete with everything you need to successfully launch your business! 

Key Features:
- CRM Integration + Webhooks
- 500 US / Canada calling minutes per month
- 500 texts per month

[Browse all 4 editions](https://www.g2.com/products/aloware/pricing)

#### Free Trial

Yes

### Creatio

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $40.00 1 user Per Month

Description: Provide automation to SMB clients 

Key Features:
- No-code user interface designer
- Customization via scripts
- Unlimited number of records

[Browse all 3 editions](https://www.g2.com/products/creatio/pricing)

#### Free Trial

No

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Creatio** | 8.8/10 | 187 |
| **Dynamics 365 Sales** | 7.9/10 | 1201 |

#### Sales Force Automation

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Contact & Account Management** | Not enough data | 9.0 (152 reviews) ✓ Verified | 8.1 (965 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | 9.0 (91 reviews) | 7.9 (679 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 8.9 (144 reviews) ✓ Verified | 7.9 (905 reviews) ✓ Verified | 
| **Task / Activity Management** | Not enough data | 8.8 (148 reviews) ✓ Verified | 7.8 (971 reviews) ✓ Verified | 
| **Territory & Quota Management** | Not enough data | 8.7 (117 reviews) ✓ Verified | 7.6 (736 reviews) ✓ Verified | 
| **Desktop Integration** | Not enough data | 8.7 (132 reviews) ✓ Verified | 7.9 (869 reviews) ✓ Verified | 
| **Product & Price List Management** | Not enough data | 8.6 (129 reviews) ✓ Verified | 7.6 (730 reviews) ✓ Verified | 
| **Quote & Order Management** | Not enough data | 8.8 (125 reviews) ✓ Verified | 7.8 (721 reviews) ✓ Verified | 
| **Customer Contract Management** | Not enough data | 8.9 (121 reviews) ✓ Verified | 8.0 (768 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Email Marketing** | Not enough data | 8.8 (132 reviews) ✓ Verified | 7.6 (754 reviews) ✓ Verified | 
| **Campaign Management** | Not enough data | 8.9 (123 reviews) ✓ Verified | 7.5 (732 reviews) ✓ Verified | 
| **Lead Management** | Not enough data | 9.1 (141 reviews) ✓ Verified | 7.8 (822 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Not enough data | 8.9 (109 reviews) ✓ Verified | 7.6 (642 reviews) ✓ Verified | 

#### Customer Support

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Case Management** | Not enough data | 9.1 (122 reviews) ✓ Verified | 8.0 (708 reviews) ✓ Verified | 
| **Customer Support Portal** | Not enough data | 8.8 (113 reviews) ✓ Verified | 7.8 (672 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.9 (128 reviews) ✓ Verified | 7.9 (694 reviews) ✓ Verified | 
| **Call Center Features** | Not enough data | 8.8 (110 reviews) ✓ Verified | 7.7 (603 reviews) ✓ Verified | 
| **Support Analytics** | Not enough data | 9.1 (115 reviews) ✓ Verified | 7.9 (630 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.8 (147 reviews) ✓ Verified | 7.9 (896 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.0 (155 reviews) ✓ Verified | 7.9 (946 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.7 (120 reviews) ✓ Verified | 7.7 (783 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Social Collaboration Features** | Not enough data | 8.6 (115 reviews) ✓ Verified | 7.5 (556 reviews) ✓ Verified | 
| **Social Network Integration** | Not enough data | 8.5 (110 reviews) ✓ Verified | 7.6 (550 reviews) ✓ Verified | 
| **Mobile User Support** | Not enough data | 8.5 (122 reviews) ✓ Verified | 7.4 (620 reviews) ✓ Verified | 

#### Platform

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Customization** | Not enough data | 8.8 (96 reviews) ✓ Verified | 8.1 (293 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 9.0 (97 reviews) ✓ Verified | 8.1 (308 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.8 (97 reviews) ✓ Verified | 8.2 (302 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 8.7 (70 reviews) | 7.9 (227 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Not enough data | 8.9 (79 reviews) ✓ Verified | 7.9 (249 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | Not enough data | 8.7 (82 reviews) ✓ Verified | 7.8 (276 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 8.8 (91 reviews) ✓ Verified | 7.7 (292 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 8.6 (76 reviews) ✓ Verified | 7.8 (254 reviews) ✓ Verified | 

#### Integration

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.8 (98 reviews) ✓ Verified | 7.9 (297 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 8.7 (81 reviews) ✓ Verified | 7.8 (234 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 8.5 (75 reviews) | 7.6 (239 reviews) ✓ Verified | 

#### Generative AI

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (28 reviews) | 8.1 (18 reviews) | 

#### Agentic AI - CRM

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 9.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.7 (5 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.3 (5 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Creatio** | 8.8/10 | 6 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Ticket and Case Management

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | Not enough data | 
| **Voice** | Not enough data | 8.3 (5 reviews) | Not enough data | 

#### Platform

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | 8.3 (5 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Creatio** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Lead Generation

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 8.0/10 | 49 |
| **Creatio** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Lead Facilitation

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Customer-facing Chatbot** | 7.9 (43 reviews) | Not enough data | Not enough data | 
| **Lead Qualification** | 7.7 (44 reviews) | Not enough data | Not enough data | 
| **Lead Follow-up** | 7.8 (43 reviews) | Not enough data | Not enough data | 
| **Meeting Scheduling ** | 7.8 (43 reviews) | Not enough data | Not enough data | 

#### Organization

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | 8.1 (43 reviews) | Not enough data | Not enough data | 
| **Data Entry** | 8.2 (43 reviews) | Not enough data | Not enough data | 
| **Integrations / APIs** | 8.0 (43 reviews) | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Coaching ** | 7.8 (48 reviews) | Not enough data | Not enough data | 
| **Peformance Tracking** | 8.4 (47 reviews) | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **ROI Forecasting ** | Feature Not Available | Not enough data | Not enough data | 
| **Sales Forecasting ** | Feature Not Available | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 7.1/10 | 199 |
| **Creatio** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Integrated Workflows

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Task Management** | 7.0 (195 reviews) | Not enough data | Not enough data | 
| **Email Tracking/Automation** | 6.8 (191 reviews) | Not enough data | Not enough data | 
| **Calls and Voice** | 8.3 (194 reviews) | Not enough data | Not enough data | 
| **Other Outreach Options ** | 7.5 (189 reviews) | Not enough data | Not enough data | 
| **CRM Integration** | 8.1 (193 reviews) | Not enough data | Not enough data | 
| **Calendar** | 6.5 (191 reviews) | Not enough data | Not enough data | 
| **Shared Records** | 7.3 (190 reviews) | Not enough data | Not enough data | 

#### Repeatability and Reportability

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Content Management** | 7.3 (187 reviews) | Not enough data | Not enough data | 
| **Workflow Management** | 7.4 (190 reviews) | Not enough data | Not enough data | 
| **Workflow Performance** | 7.4 (190 reviews) | Not enough data | Not enough data | 
| **Sales Coaching and Insights** | 6.9 (189 reviews) | Not enough data | Not enough data | 
| **Gamification** | 6.4 (183 reviews) | Not enough data | Not enough data | 

#### AI and Automation

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Lead Prioritization** | 6.8 (183 reviews) | Not enough data | Not enough data | 
| **Lead Scoring** | 6.5 (184 reviews) | Not enough data | Not enough data | 
| **Best Time of Day Scheduling** | 6.6 (185 reviews) | Not enough data | Not enough data | 
| **Buyer Intelligence** | Feature Not Available | Not enough data | Not enough data | 
| **Machine Learning** | 6.6 (184 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 8.2/10 | 210 |
| **Creatio** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Dialing Options

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Preview Dialing** | 8.5 (190 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Progressive Dialing** | 8.5 (184 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Whisper Coaching ** | 8.0 (151 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Callback Scheduling ** | 7.9 (153 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Call Recording ** | 8.9 (192 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Automation

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Voice Activity Detection** | 8.1 (155 reviews) | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | 7.9 (151 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Call Scrubbing** | 8.0 (152 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

### Retail Distributed Order Management Systems

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Creatio** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Administration

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | Not enough data | 

#### Inventory Control

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | Not enough data | 
| **Inventory Sourcing** | Not enough data | Not enough data | Not enough data | 

#### Omni-Channel

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Customer Service** | Not enough data | Not enough data | Not enough data | 
| **Order Fulfillment** | Not enough data | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Creatio** | 9.0/10 | 25 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Setup

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Activities** | Not enough data | 9.2 (22 reviews) | Not enough data | 
| **Flows** | Not enough data | 8.9 (22 reviews) | Not enough data | 
| **Dependencies** | Not enough data | 8.9 (19 reviews) | Not enough data | 
| **Notifications** | Not enough data | 9.1 (24 reviews) | Not enough data | 

#### Management

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Updates** | Not enough data | 8.9 (19 reviews) | Not enough data | 
| **Audit Trail** | Not enough data | 8.9 (18 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.8 (20 reviews) | Not enough data | 

#### Generative AI

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (10 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 8.0/10 | 109 |
| **Creatio** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Text Messaging

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Bulk SMS** | 8.0 (101 reviews) | Not enough data | Not enough data | 
| **Two-Way Text Messaging** | 8.4 (105 reviews) | Not enough data | Not enough data | 
| **Text Scheduler** | 7.7 (104 reviews) | Not enough data | Not enough data | 
| **Automatic Replies** | 7.5 (100 reviews) | Not enough data | Not enough data | 
| **Automatic URL Shortening** | 7.2 (100 reviews) | Not enough data | Not enough data | 
| **MMS Marketing** | 7.4 (103 reviews) | Not enough data | Not enough data | 
| **Personalization** | 7.7 (103 reviews) | Not enough data | Not enough data | 
| **Transactional SMS** | 7.6 (101 reviews) | Not enough data | Not enough data | 

#### SMS Platform

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Reporting** | 7.7 (98 reviews) | Not enough data | Not enough data | 
| **Automation** | 7.5 (97 reviews) | Not enough data | Not enough data | 
| **White Label** | 6.7 (97 reviews) | Not enough data | Not enough data | 
| **Text-to-Landline** | Feature Not Available | Not enough data | Not enough data | 
| **Short Codes** | 6.6 (95 reviews) | Not enough data | Not enough data | 
| **API Integration** | 7.3 (95 reviews) | Not enough data | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 9.0 (5 reviews) | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 8.7/10 | 23 |
| **Creatio** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Quality Assurance

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Evaluation** | 8.2 (23 reviews) | Not enough data | Not enough data | 
| **Calibration** | 8.4 (22 reviews) | Not enough data | Not enough data | 
| **Reports** | 8.8 (23 reviews) | Not enough data | Not enough data | 

#### Engagement

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Feedback** | 9.3 (23 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 9.0 (23 reviews) | Not enough data | Not enough data | 
| **Training** | 8.7 (21 reviews) | Not enough data | Not enough data | 

#### Performance

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Integrations** | 8.4 (23 reviews) | Not enough data | Not enough data | 
| **Compliance** | 8.9 (22 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 8.2/10 | 342 |
| **Creatio** | 8.5/10 | 30 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Channels

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Voice** | 8.7 (309 reviews) ✓ Verified | 8.8 (17 reviews) ✓ Verified | Not enough data | 
| **Social** | Feature Not Available | 8.1 (17 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | Feature Not Available | 8.2 (16 reviews) | Not enough data | 
| **Mobile SMS** | 8.6 (301 reviews) ✓ Verified | 8.3 (17 reviews) | Not enough data | 
| **Email** | 7.9 (242 reviews) | 8.8 (19 reviews) | Not enough data | 

#### Generative AI

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.0 (72 reviews) | 9.3 (5 reviews) | Not enough data | 

#### Functions

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Session Routing** | 8.1 (280 reviews) ✓ Verified | 8.5 (19 reviews) | Not enough data | 
| **Session Queuing** | 8.0 (279 reviews) ✓ Verified | 8.6 (18 reviews) | Not enough data | 
| **Concurrent Calling** | 8.3 (268 reviews) ✓ Verified | 8.9 (19 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 7.5 (181 reviews) | 8.5 (14 reviews) | Not enough data | 
| **Auto Dialer** | 8.2 (274 reviews) ✓ Verified | 7.9 (15 reviews) | Not enough data | 
| **IVR** | 8.0 (258 reviews) ✓ Verified | 8.4 (16 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.1 (281 reviews) ✓ Verified | 8.1 (16 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 8.4 (270 reviews) ✓ Verified | 8.5 (17 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.3 (9 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.9 (9 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.3 (9 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Session Summary Notes** | 8.2 (284 reviews) ✓ Verified | 8.3 (19 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 8.5 (268 reviews) ✓ Verified | 9.3 (22 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.5 (309 reviews) ✓ Verified | 9.0 (23 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 8.7 (289 reviews) ✓ Verified | 7.7 (15 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.2 (253 reviews) | 9.2 (18 reviews) | Not enough data | 

### Digital Process Automation (DPA)

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Creatio** | 9.0/10 | 15 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Digital Workflows

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Logic and Conditions** | Not enough data | 9.0 (10 reviews) | Not enough data | 
| **No-Code Or Low-Code** | Not enough data | 9.5 (13 reviews) | Not enough data | 
| **Document Management** | Not enough data | 9.1 (13 reviews) | Not enough data | 

#### Forms

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Mapping** | Not enough data | 9.2 (12 reviews) | Not enough data | 
| **Templates** | Not enough data | 9.2 (12 reviews) | Not enough data | 
| **Mobile-Friendly Forms** | Not enough data | 8.5 (12 reviews) | Not enough data | 

#### Automation

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Workflow Automation** | Not enough data | 9.4 (13 reviews) | Not enough data | 
| **Workflow Mapping** | Not enough data | 9.4 (12 reviews) | Not enough data | 
| **Real-Time Updates** | Not enough data | 8.8 (11 reviews) | Not enough data | 
| **Robotic Process Automation** | Not enough data | 8.2 (11 reviews) | Not enough data | 

#### Agentic AI - Digital Process Automation (DPA)

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Creatio** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Responses

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Creatio** | 8.7/10 | 11 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Lead Monitoring

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Features** | Not enough data | 9.2 (8 reviews) | Not enough data | 
| **Performance** | Not enough data | 9.3 (10 reviews) | Not enough data | 
| **Identification** | Not enough data | 8.8 (7 reviews) | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Data Capture

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Mobile** | Not enough data | 8.3 (8 reviews) | Not enough data | 
| **Websites** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Social Media** | Not enough data | 7.9 (7 reviews) | Not enough data | 
| **Data** | Not enough data | 8.6 (7 reviews) | Not enough data | 

#### Analytics

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Export/Import** | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.8 (10 reviews) | Not enough data | 

#### Customization

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Forms** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Templates** | Not enough data | 9.0 (7 reviews) | Not enough data | 
| **Integration** | Not enough data | 9.0 (8 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Creatio** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Revenue History** | Not enough data | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | Not enough data | 
| **Dashboard Analytics** | Not enough data | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | Not enough data | Not enough data | Not enough data | 
| **Data Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Revenue Operations Cadence** | Not enough data | Not enough data | Not enough data | 

#### CRM Data Enrichment

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Calendar Sync** | Not enough data | Not enough data | Not enough data | 
| **Email Activity Capture** | Not enough data | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Marketing Leads** | Not enough data | Not enough data | Not enough data | 
| **Contact Capture** | Not enough data | Not enough data | Not enough data | 

#### Account Management

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Nonengaged Accounts** | Not enough data | Not enough data | Not enough data | 
| **Account optimization** | Not enough data | Not enough data | Not enough data | 
| **Historical Patterns** | Not enough data | Not enough data | Not enough data | 
| **Rep Performance** | Not enough data | Not enough data | Not enough data | 
| **Account Engagement** | Not enough data | Not enough data | Not enough data | 
| **Historical Win/Loss Patterns** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 7.8/10 | 79 |
| **Creatio** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Platform

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Omnichannel** | 7.4 (75 reviews) | Not enough data | Not enough data | 
| **Mobile Access** | 7.5 (76 reviews) | Not enough data | Not enough data | 
| **Queue Management** | 7.5 (75 reviews) | Not enough data | Not enough data | 
| **Call Routing** | 7.7 (74 reviews) | Not enough data | Not enough data | 
| **Call Back** | 7.6 (75 reviews) | Not enough data | Not enough data | 
| **IVR** | 7.5 (74 reviews) | Not enough data | Not enough data | 
| **Automatic Call Distribution** | 7.8 (75 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.3 (37 reviews) | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Call Monitoring** | 8.4 (76 reviews) | Not enough data | Not enough data | 
| **Performance Evaluation** | 8.1 (75 reviews) | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Call Recording** | 8.3 (74 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 8.3 (75 reviews) | Not enough data | Not enough data | 

### Retail Analytics

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Creatio** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Data Management

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Consolidation
** | Not enough data | Not enough data | Not enough data | 
| **Data types
** | Not enough data | Not enough data | Not enough data | 
| **Correction** | Not enough data | Not enough data | Not enough data | 
| **Cleansing** | Not enough data | Not enough data | Not enough data | 
| **Validation
** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **KPIs** | Not enough data | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Reports and Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Predictive analytics** | Not enough data | Not enough data | Not enough data | 

#### Mobile

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Mobile dashboard** | Not enough data | Not enough data | Not enough data | 
| **Mobile application** | Not enough data | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Cloud** | Not enough data | Not enough data | Not enough data | 
| **On-Premise** | Not enough data | Not enough data | Not enough data | 

#### Integration 

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Marketplace** | Not enough data | Not enough data | Not enough data | 
| **Retail POS** | Not enough data | Not enough data | Not enough data | 
| **Other software** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Retail Analytics

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 6.7/10 | 34 |
| **Creatio** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 6.5 (10 reviews) | Not enough data | Not enough data | 
| **Call Management** | 6.8 (10 reviews) | Not enough data | Not enough data | 
| **Network monitoring** | 6.2 (10 reviews) | Not enough data | Not enough data | 
| **Integrations** | 6.8 (10 reviews) | Not enough data | Not enough data | 
| **Virtual PBX** | 5.7 (10 reviews) | Not enough data | Not enough data | 
| **SIP trunking services** | 5.8 (10 reviews) | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Phone Calls** | 8.4 (33 reviews) | Not enough data | Not enough data | 
| **Video Calls** | 5.6 (31 reviews) | Not enough data | Not enough data | 
| **Instant Messaging** | 7.4 (33 reviews) | Not enough data | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | Not enough data | 
| **Conference Calls** | 6.0 (30 reviews) | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Access

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Software Pairing** | 7.1 (33 reviews) | Not enough data | Not enough data | 
| **Browser Extension** | 7.1 (33 reviews) | Not enough data | Not enough data | 
| **Individual Download** | 7.0 (33 reviews) | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Hold Music** | 6.3 (30 reviews) | Not enough data | Not enough data | 
| **Automated Attendants** | 6.3 (29 reviews) | Not enough data | Not enough data | 
| **VOiP Number** | 8.3 (30 reviews) | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Creatio** | 8.8/10 | 29 |
| **Dynamics 365 Sales** | 8.5/10 | 22 |

#### Agentic AI - Sales Analytics

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Sourcing** | Not enough data | 8.9 (23 reviews) | 8.7 (21 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.9 (24 reviews) | 8.5 (21 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.5 (20 reviews) | 8.4 (20 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.6 (25 reviews) | 8.1 (21 reviews) | 
| **Data Segmentation** | Not enough data | 9.0 (21 reviews) | 8.7 (20 reviews) | 

#### Predictive Analytics

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Lead Scoring** | Not enough data | 9.2 (22 reviews) | 8.7 (20 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.8 (23 reviews) | 8.6 (19 reviews) | 
| **Risk Analysis** | Not enough data | 8.4 (20 reviews) | 8.3 (19 reviews) | 
| **Live Forecasting** | Not enough data | 8.8 (23 reviews) | 8.3 (19 reviews) | 

#### Sales Management

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.7 (26 reviews) | 8.8 (20 reviews) | 
| **Sales Gamification** | Not enough data | 8.5 (21 reviews) | 8.7 (19 reviews) | 
| **Account-Based Analytics** | Not enough data | 9.2 (24 reviews) | 8.5 (20 reviews) | 
| **Activity Tracking** | Not enough data | 8.6 (27 reviews) | 8.7 (20 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | 8.2/10 | 314 |
| **Creatio** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Calling

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Record Calls** | 9.0 (294 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Generate Location** | 8.1 (258 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Call Types** | 8.6 (274 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Click-to-Call** | 8.8 (289 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | Not enough data | 

#### Contacts

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Personalization** | 8.2 (285 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Information Locater** | 8.0 (275 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Record Prospect Data** | 8.2 (271 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Insights

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Notes** | 8.0 (271 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Daily Summary** | 8.2 (272 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automated Voicemails** | 8.3 (257 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automated Emails** | 7.5 (232 reviews) | Not enough data | Not enough data | 
| **Sorts Prospects** | 7.7 (232 reviews) | Not enough data | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Creatio** | N/A | N/A |
| **Dynamics 365 Sales** | 8.6/10 | 6 |

#### Agentic AI - Sales Coaching

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Coaching Materials** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Playbook Creation** | Not enough data | Not enough data | 7.5 (6 reviews) | 
| **Video Record** | Not enough data | Not enough data | 8.6 (6 reviews) | 

#### Feedback

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Review** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Scorecard** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Coaching Card** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Leaderboard** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Real-Time Updates** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Competition** | Not enough data | Not enough data | 8.6 (6 reviews) | 

#### Generative AI

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Creatio** | 9.2/10 | 32 |
| **Dynamics 365 Sales** | N/A | N/A |

#### User Interface Design

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **WYSIWYG Editor** | Not enough data | 9.5 (22 reviews) | Not enough data | 
| **Customized Branding** | Not enough data | 9.0 (23 reviews) | Not enough data | 
| **App Templates** | Not enough data | 9.0 (24 reviews) | Not enough data | 
| **Workflow Management** | Not enough data | 9.5 (30 reviews) | Not enough data | 

#### Data Control

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Migration** | Not enough data | 9.0 (25 reviews) | Not enough data | 
| **Data Synchronization** | Not enough data | 9.0 (25 reviews) | Not enough data | 
| **Data Security** | Not enough data | 9.4 (25 reviews) | Not enough data | 

#### Publishing

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Application Deployment** | Not enough data | 9.3 (25 reviews) | Not enough data | 
| **Platform Compatibility** | Not enough data | 9.2 (23 reviews) | Not enough data | 
| **Lifecycle Management** | Not enough data | 9.3 (23 reviews) | Not enough data | 

#### Agentic AI - No-Code Development Platforms

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Creatio** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Aloware** | N/A | N/A |
| **Creatio** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Aloware (9):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [VoIP Providers](https://www.g2.com/categories/voip-providers), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Creatio (13):** [Retail Analytics Software](https://www.g2.com/categories/retail-analytics), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa), [Retail Distributed Order Management Systems](https://www.g2.com/categories/retail-distributed-order-management-systems), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [CRM Software](https://www.g2.com/categories/crm), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i)

**Unique to Dynamics 365 Sales (3):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)


---
## Reviewer Demographics

### By Company Size

| Segment | Aloware | Creatio | Dynamics 365 Sales | 
|---|---|---|---|
| **Small-Business** | 51.2% | 43.7% | 31.0% | 
| **Mid-Market** | 47.8% | 41.4% | 39.4% | 
| **Enterprise** | 1.0% | 14.9% | 29.6% | 

### By Industry

#### Aloware

- **Computer Software:** 11.2%
- **Marketing and Advertising:** 7.6%
- **Information Technology and Services:** 6.0%
- **Real Estate:** 5.5%
- **Consulting:** 5.4%
- **Consumer Services:** 4.6%
- **Health, Wellness and Fitness:** 3.2%
- **Wholesale:** 3.1%
- **Financial Services:** 3.1%
- **Automotive:** 3.0%
- **Other:** 47.4%

#### Creatio

- **Information Technology and Services:** 18.2%
- **Computer Software:** 10.8%
- **Financial Services:** 5.9%
- **Banking:** 4.8%
- **Pharmaceuticals:** 2.6%
- **Telecommunications:** 2.6%
- **Marketing and Advertising:** 2.2%
- **Human Resources:** 2.2%
- **Hospitality:** 2.2%
- **Education Management:** 2.2%
- **Other:** 46.1%

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.6%
- **Computer Software:** 8.4%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.2%

---
## Alternatives

### Alternatives to Aloware

- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1826 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (695 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Salesmsg](https://www.g2.com/products/salesmsg/reviews) — 4.7/5 stars (379 reviews)

### Alternatives to Creatio

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13796 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Kissflow](https://www.g2.com/products/kissflow/reviews) — 4.3/5 stars (591 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3044 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [ProcessMaker](https://www.g2.com/products/processmaker/reviews) — 4.3/5 stars (305 reviews)

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13796 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3044 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (951 reviews)

---
## Top Discussions

### Aloware

- Title: [how can i set up my power dialer](https://www.g2.com/discussions/how-can-i-set-up-my-power-dialer) — 1 comment, 1 upvote
  > **Top comment:** "Hey Carlos, 

It's Dale from Solution Sales of Aloware.

I see that the Power Dialer for the account is already enabled. there will be a few ways how to..."
- Title: [I was trying to pull up recording of a call i had in Aloware the other day, but it was showing me some sort of a "server error", i kept trying but was not able to. It does not happen with every call that i pull.](https://www.g2.com/discussions/40707-i-was-trying-to-pull-up-recording-of-a-call-i-had-in-aloware-the-other-day-but-it-was-showing-me-some-sort-of-a-server-error-i-kept-trying-but-was-not-able-to-it-does-not-happen-with-every-call-that-i-pull) — 1 comment, 1 upvote
  > **Top comment:** "Hi Brian, 

Alo has multiple layers of visibility limitations when pulling down recordings, to prevent unauthorized access. Please get in touch with our..."
- Title: [Can I download the phonebook record and what is the maximum contacts to be saved?](https://www.g2.com/discussions/32769-can-i-download-the-phonebook-record-and-what-is-the-maximum-contacts-to-be-saved) — 1 comment, 1 upvote
  > **Top comment:** "There is no limit to the amount of contacts you can have in Aloware. To export your contacts, simply go to Contacts and there is an Export button at the top..."
- Title: [What is the maximum contacts I can add on Aloware?](https://www.g2.com/discussions/32579-what-is-the-maximum-contacts-i-can-add-on-aloware) — 1 comment, 1 upvote
  > **Top comment:** "As much as needed. We don't really enforce any limits on contacts or call history. Add away! "
- Title: [What other integrations are in the pipeline for Aloware?](https://www.g2.com/discussions/25272-what-other-integrations-are-in-the-pipeline-for-aloware) — 1 comment, 1 upvote
  > **Top comment:** "We're looking at Pipedrive, MYVR, Vacasa, Gong.io and a few others. Feel free to suggest! "

### Creatio

- Title: [what makes bpm'online better than other CRM systems](https://www.g2.com/discussions/3466-what-makes-bpm-online-better-than-other-crm-systems) — 2 comments, 1 upvote
  > **Top comment:** "Have to disagree with this one....salesforce EE isn't cheap but it works and works and works. "
- Title: [What is Creatio used for?](https://www.g2.com/discussions/what-is-creatio-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Creatio is used to automate business processes and manage customer relationships using AI-powered CRM and no-code tools. The platform helps organizations..."

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aloware-vs-creatio-vs-dynamics-365-sales)