Compare Aloware and Bright Pattern 
Featured Products
At a Glance
Market Segments
Small-Business (51.4% of reviews)
Mid-Market (47.0% of reviews)
Entry-Level Pricing
Starting at $199.00 1 Plan Per Month
Contact Vendor
Aloware
Star Rating
(823)4.1 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $199.00 1 Plan Per Month
Browse all 4 pricing plansBright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bright Pattern excels in providing a seamless experience for managing multiple communication channels, with users highlighting how "all we need is included to manage a call center." This integration makes it particularly appealing for teams looking for an all-in-one solution.
- Users say that Aloware offers robust features that are easy to incorporate into daily workflows, especially for sales teams. The CRM integration and features like the Power dialer and SMS sequences are frequently praised, making it a strong contender for businesses focused on customer engagement.
- Reviewers mention that Bright Pattern stands out for its exceptional customer support, with many noting the "wonderful" assistance during implementation. This high level of support contributes to a smoother onboarding process, which is crucial for teams transitioning to new software.
- According to verified reviews, Aloware's ease of use is a significant advantage, particularly for small businesses. Users appreciate how it allows them to manage calls and texts effortlessly across devices, stating that it "works seamlessly on both my phone and computer."
- G2 reviewers highlight Bright Pattern's superior quality of support, scoring notably higher than Aloware. Users have expressed satisfaction with the platform's ability to meet their needs, often citing the ease of navigation and the overall user-friendly interface.
- Users report that while Aloware has a strong feature set, some find it less intuitive compared to Bright Pattern. This can lead to challenges in configuration and setup, which may impact the overall user experience for teams that require a more straightforward solution.
Pricing
Entry-Level Pricing
Aloware
Startup Plan
Starting at $199.00
1 Plan Per Month
Just getting started? Our SU199 plan comes complete with everything you need to successfully launch your business!
- CRM Integration + Webhooks
- 500 US / Canada calling minutes per month
- 500 texts per month
Bright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Free Trial
Aloware
Free Trial is available
Bright Pattern
No trial information availableRatings
Meets Requirements
8.4
692
8.8
72
Ease of Use
8.3
707
8.5
74
Ease of Setup
8.4
399
8.8
59
Ease of Admin
8.7
196
8.8
58
Quality of Support
8.5
619
9.1
69
Has the product been a good partner in doing business?
9.0
196
9.2
58
Product Direction (% positive)
8.2
687
8.9
72
Features by Category
Lead Facilitation
7.9
43
Not enough data
7.7
44
Not enough data
7.8
43
Not enough data
7.8
43
Not enough data
Organization
8.1
43
Not enough data
8.2
43
Not enough data
8.0
43
Not enough data
Performance Analysis
7.8
48
Not enough data
8.4
47
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
7.0
195
Not enough data
6.8
191
Not enough data
8.3
194
Not enough data
7.5
189
Not enough data
8.1
193
Not enough data
6.5
191
Not enough data
7.3
190
Not enough data
Repeatability and Reportability
7.3
187
Not enough data
7.4
190
Not enough data
7.4
190
Not enough data
6.9
189
Not enough data
6.4
183
Not enough data
AI and Automation
6.8
183
Not enough data
6.5
184
Not enough data
6.6
185
Not enough data
Feature Not Available
Not enough data
6.6
184
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.5
190
|
Verified
Not enough data
8.5
184
|
Verified
Not enough data
Not enough data
Not enough data
Agent Tools
8.0
151
|
Verified
Not enough data
7.9
153
|
Verified
Not enough data
8.9
192
|
Verified
Not enough data
Automation
8.1
155
Not enough data
7.9
151
|
Verified
Not enough data
8.0
152
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
8.0
101
Not enough data
8.4
106
Not enough data
7.7
104
Not enough data
7.5
100
Not enough data
7.2
100
Not enough data
7.4
104
Not enough data
7.7
103
Not enough data
7.6
101
Not enough data
SMS Platform
7.7
98
Not enough data
7.5
97
Not enough data
6.7
97
Not enough data
Feature Not Available
Not enough data
6.6
95
Not enough data
7.3
95
Not enough data
Agentic AI - SMS Marketing
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Quality Assurance
8.2
23
8.7
18
8.4
22
8.5
17
8.8
23
7.9
19
Engagement
9.3
23
8.9
16
9.0
23
8.7
18
8.7
21
8.5
16
Performance
8.4
23
8.6
19
8.9
22
8.8
18
Generative AI
Feature Not Available
8.0
5
Feature Not Available
8.0
5
Channels
8.7
307
|
Verified
9.0
41
|
Verified
Feature Not Available
8.7
19
|
Verified
Feature Not Available
9.1
31
|
Verified
8.6
299
|
Verified
8.8
23
|
Verified
7.9
242
8.3
31
|
Verified
Generative AI
Feature Not Available
8.6
7
Functions
8.1
280
|
Verified
9.1
49
|
Verified
8.0
279
|
Verified
9.1
49
|
Verified
8.3
268
|
Verified
9.5
43
|
Verified
7.5
181
9.0
22
|
Verified
8.2
274
|
Verified
9.2
26
|
Verified
8.0
258
|
Verified
9.4
36
|
Verified
8.1
281
|
Verified
8.4
39
|
Verified
8.4
270
|
Verified
8.9
32
|
Verified
Agentic AI - Contact Center
8.3
9
Not enough data
7.1
8
Not enough data
8.9
9
Not enough data
9.3
9
Not enough data
Administrative
8.2
284
|
Verified
8.6
36
|
Verified
8.5
268
|
Verified
9.2
47
|
Verified
8.5
309
|
Verified
7.9
50
|
Verified
8.7
289
|
Verified
9.0
36
|
Verified
8.2
253
8.4
20
|
Verified
Compliance
Not enough data
9.1
9
Not enough data
8.7
9
Not enough data
8.3
7
Management
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
9.0
8
Not enough data
8.1
6
Integration
Not enough data
8.9
11
Not enough data
8.3
10
Not enough data
7.6
9
Platform
7.4
75
Not enough data
7.5
76
Not enough data
7.5
75
Not enough data
7.7
74
Not enough data
7.6
75
Not enough data
7.5
74
Not enough data
7.8
75
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
8.4
76
Not enough data
8.1
75
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
74
Not enough data
8.3
75
Not enough data
Platform Basics - VoIP Providers
6.5
10
Not enough data
6.8
10
Not enough data
6.2
10
Not enough data
6.8
10
Not enough data
5.7
10
Not enough data
5.8
10
Not enough data
Basic Communication
8.4
33
Not enough data
5.6
31
Not enough data
7.4
33
Not enough data
Feature Not Available
Not enough data
6.0
30
Not enough data
Feature Not Available
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.1
33
Not enough data
7.1
33
Not enough data
7.0
33
Not enough data
Advanced Features
6.3
30
Not enough data
6.3
29
Not enough data
8.3
30
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.0
294
|
Verified
Not enough data
8.1
258
|
Verified
Not enough data
8.6
274
|
Verified
Not enough data
8.8
289
|
Verified
Not enough data
Not enough data
Not enough data
Contacts
8.2
286
|
Verified
Not enough data
8.0
275
|
Verified
Not enough data
8.2
271
|
Verified
Not enough data
Insights
8.0
271
|
Verified
Not enough data
8.2
272
|
Verified
Not enough data
8.3
257
|
Verified
Not enough data
7.5
232
Not enough data
7.7
232
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aloware and Bright Pattern are categorized as Contact Center and Contact Center Quality Assurance
Unique Categories
Aloware is categorized as Sales Engagement, Auto Dialer, Outbound Call Tracking, Call Center Infrastructure (CCI), AI Sales Assistant, VoIP Providers, and SMS Marketing
Bright Pattern is categorized as Call Compliance
Reviews
Reviewers' Company Size
Aloware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.2%
Marketing and Advertising
7.6%
Information Technology and Services
6.0%
Real Estate
5.5%
Consulting
5.4%
Other
64.2%
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Alternatives
Discussions
What other integrations are in the pipeline for Aloware?
1 Comment
AR
We're looking at Pipedrive, MYVR, Vacasa, Gong.io and a few others. Feel free to suggest! Read more
What is the maximum contacts I can add on Aloware?
1 Comment
AR
As much as needed. We don't really enforce any limits on contacts or call history. Add away! Read more
Can I download the phonebook record and what is the maximum contacts to be saved?
1 Comment
AR
There is no limit to the amount of contacts you can have in Aloware. To export your contacts, simply go to Contacts and there is an Export button at the top...Read more
What is cloud based contact center?
1 Comment
DS
In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ....Read more
What is the use of Bright Pattern?
1 Comment
AB
From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed. One thing it's known for is having...Read more
Bright Pattern has no more discussions with answers
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