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# Alloy Navigator vs Freshservice Comparison - What are their main differences?

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Alloy NavigatorFreshservice[+ Add Product](#)

Pricing

**Alloy Navigator**
Free Trial

**Starting at $19.00** 1 technician per month · Explorer

**Starting at $49.00** 1 technician per month · Express

**Starting at $89.00** 1 technician per month · Enterprise

**Freshservice**
Free Trial

**$19.00** Per User Per Month · Starter

**$49.00** Per User Per Month · Growth

**$99.00** Per User Per Month · Pro

**Custom Quote Available** · Enterprise

Show more

**Pricing Insights**
from reviews

Perceived Cost

**Alloy Navigator**
$$$$$

**Freshservice**
$$$$$

Average Discount

**Alloy Navigator**
Not enough reviews yet

**Freshservice**
11%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Alloy Navigator** 6 months
Based on 100 responses

**Freshservice** 6 months
Based on 100 responses

Return on Investment

**Alloy Navigator** 6 months
Based on 100 responses

**Freshservice** 6 months
Based on 100 responses

 ![Alloy Navigator](https://images.g2crowd.com/uploads/product/hd_favicon/59de47a65a62f6f4d8233608cc3b78ae/alloy-navigator.svg "Alloy Navigator")

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

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**Pros & Cons**
from reviews

**Alloy Navigator**
[
Asset Management (32)
](https://www.g2.com/products/alloy-navigator/reviews?filters%5Bsentiment_snippet%5D=2230617&qs=pros-and-cons#reviews)[
Ease of Use (31)
](https://www.g2.com/products/alloy-navigator/reviews?filters%5Bsentiment_snippet%5D=2230663&qs=pros-and-cons#reviews)[
Learning Curve (13)
](https://www.g2.com/products/alloy-navigator/reviews?filters%5Bsentiment_snippet%5D=2230594&qs=pros-and-cons#reviews)[
Complex Setup (12)
](https://www.g2.com/products/alloy-navigator/reviews?filters%5Bsentiment_snippet%5D=2230487&qs=pros-and-cons#reviews)

**Freshservice**
[
Ease of Use (158)
](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833122&qs=pros-and-cons#reviews)[
Features (89)
](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1835413&qs=pros-and-cons#reviews)[
Missing Features (54)
](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833407&qs=pros-and-cons#reviews)[
Limited Features (42)
](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1836131&qs=pros-and-cons#reviews)

Integrations

**Alloy Navigator**
Not enough data

**Freshservice**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d186f1cfbf1f82bc872c76769abffa7e/e714dee4-7023-45dc-b0fe-737784315b5f.png "Product Avatar Image")

Adobe Acrobat Sign API

](https://www.g2.com/products/adobe-acrobat-sign-api/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_de7b0518c01aad23330b32c4acb323dd/adp-workforce-now.jpg "Product Avatar Image")

Workforce Now

](https://www.g2.com/products/adp-workforce-now/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-redshift.jpg "Product Avatar Image")

Amazon Redshift

](https://www.g2.com/products/amazon-redshift/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-lambda.jpg "Product Avatar Image")

AWS Lambda

](https://www.g2.com/products/aws-lambda/reviews)[
View all
](https://www.g2.com/products/freshservice/integrations)

Screenshots

**Alloy Navigator**
 ![Alloy Navigator screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1228762/dashboard.png)

**Freshservice**
 ![Freshservice screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1835155/Gemini-Generated-Image-tkvdd0tkvdd0tkvd.png)

**Ratings**
from reviews

Meets Requirements

**Alloy Navigator**

**8.7** /10

Based on 61 responses

**Freshservice**

**8.9** /10

Based on 1,227 responses

Ease of Use

**Alloy Navigator**

**9.2** /10

Based on 111 responses

**Freshservice**

**9.2** /10

Based on 1,233 responses

Ease of Setup

**Alloy Navigator**

**9.1** /10

Based on 101 responses

**Freshservice**

**8.8** /10

Based on 1,019 responses

Ease of Admin

**Alloy Navigator**

**8.4** /10

Based on 22 responses

**Freshservice**

**9.0** /10

Based on 989 responses

Quality of Support

**Alloy Navigator**

**9.0** /10

Based on 59 responses

**Freshservice**

**9.0** /10

Based on 1,185 responses

Has the product been a good partner in doing business?

**Alloy Navigator**

**9.1** /10

Based on 22 responses

**Freshservice**

**9.0** /10

Based on 964 responses

Product Direction (% positive)

**Alloy Navigator**

**8.9** /10

Based on 62 responses

**Freshservice**

**9.4** /10

Based on 1,205 responses

**Features**
ratings from reviews

IT Service Management (ITSM) Tools

**8.8** /10

Based on 85 responses

**8.6** /10

Based on 489 responses

Incident Management

**8.7** /10

Based on 20 responses

**8.2** /10

Based on 370 responses

Service Desk

**8.8** /10

Based on 30 responses

**7.8** /10

Based on 849 responses

Uncover more feature rated insights from real users to improve your shopping experience.

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Help Desk

Not enough data

**9.0** /10

Based on 28 responses

IT Asset Management

**8.9** /10

Based on 33 responses

Not enough data

Software Asset Management Tools

**9.1** /10

Based on 14 responses

Not enough data

Customer Self-Service

Not enough data

**8.0** /10

Based on 154 responses

IT Alerting

Not enough data

**7.7** /10

Based on 70 responses

Enterprise IT Management

Not enough data

**8.2** /10

Based on 364 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
63.9%

Mid-Market(51-1000 emp.)
31.1%

Enterprise(\> 1000 emp.)
5.0%

Small-Business(50 or fewer emp.)
63.9%

Mid-Market(51-1000 emp.)
31.1%

Enterprise(\> 1000 emp.)
5.0%

Small-Business(50 or fewer emp.)
17.5%

Mid-Market(51-1000 emp.)
60.7%

Enterprise(\> 1000 emp.)
21.8%

Small-Business(50 or fewer emp.)
17.5%

Mid-Market(51-1000 emp.)
60.7%

Enterprise(\> 1000 emp.)
21.8%

**Reviewers' Industry**

[![Alloy Navigator](https://images.g2crowd.com/uploads/product/hd_favicon/59de47a65a62f6f4d8233608cc3b78ae/alloy-navigator.svg "Alloy Navigator")](https://www.g2.com/products/alloy-navigator/reviews)
Alloy Navigator

Information Technology and Services
24.8%

Marketing and Advertising
6.0%

Education Management
4.3%

Computer & Network Security
3.4%

Mechanical or Industrial Engineering
2.6%

Other
59.0%

[![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")](https://www.g2.com/products/freshservice/reviews)
Freshservice

Information Technology and Services
20.0%

Computer Software
5.3%

Construction
4.3%

Hospital & Health Care
3.6%

Education Management
3.4%

Other
63.4%

Alternatives

**Alloy Navigator Alternatives**

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

 ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid")

[
SysAid
](/products/sysaid/reviews)

**Freshservice Alternatives**

 ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne")

[
NinjaOne
](/products/ninjaone/reviews)

 ![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management")

[
Atera
](/products/atera-it-management/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)