G2 reviewers report that Forma excels in user experience, with many praising its intuitive interface and straightforward claims process. Users appreciate how easy it is to upload receipts and request reimbursements, often receiving approvals within a day.
Users say that Alight Benefits Administration offers a solid self-service feature, allowing for easy configuration tailored to various organizational needs. However, some users have noted that it can struggle to meet specific workflow requirements, indicating potential challenges in customization.
Reviewers mention that Forma's implementation process is quick and hassle-free, with many users highlighting the ease of initial setup. In contrast, while Alight also has a decent setup experience, it may not be as seamless as Forma's, according to user feedback.
According to verified reviews, Forma stands out in customer support, with users reporting quick responses and effective assistance. Alight, while having some positive feedback regarding support, generally receives lower ratings in this area, suggesting room for improvement.
Users highlight that both platforms provide strong enrollment planning features, but Forma's overall usability and speed in processing requests give it an edge. Alight's enrollment features are appreciated, yet they may not be as user-friendly as those offered by Forma.
G2 reviewers indicate that while Alight Benefits Administration has made strides in improving its offerings, Forma's consistent updates and user-driven enhancements have led to a more favorable perception among users, particularly in terms of product direction and ongoing improvements.
Pricing
Entry-Level Pricing
Alight Benefits Administration
No pricing available
Forma
No pricing available
Free Trial
Alight Benefits Administration
No trial information available
Forma
No trial information available
Ratings
Meets Requirements
8.3
17
9.7
647
Ease of Use
7.6
17
9.7
668
Ease of Setup
8.5
8
9.7
145
Ease of Admin
8.1
7
9.7
13
Quality of Support
7.6
15
9.6
544
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