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At a Glance
Market Segments
Enterprise (61.9% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Alida
Star Rating
(128)4.4 out of 5
Market Segments
Enterprise (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AlidaUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Alida excels in its Quality of Support with a score of 9.1, while UserTesting follows closely with 9.0. Reviewers mention that Alida's support team is responsive and helpful, making it easier to resolve issues quickly.
- Reviewers mention that UserTesting shines in Video Snippets and Video Interview features, scoring 8.7 and 8.8 respectively, compared to Alida's lower scores of 6.4 and 6.3. Users on G2 appreciate the ease of capturing and analyzing video feedback, which enhances user experience insights.
- G2 users highlight Alida's superior Survey Management capabilities, particularly in Brand Design Consistency with a score of 8.9, while UserTesting scores 9.0. Reviewers say that Alida allows for better customization of surveys to align with brand identity.
- Users say that Alida's Generative AI features, particularly in AI Text Generation, scored 7.0, which is lower than UserTesting's 7.3 for AI Text Summarization. Reviewers mention that UserTesting's AI capabilities provide more robust summarization tools for feedback analysis.
- Reviewers mention that Alida's Feedback Collection scored 8.2, slightly lower than UserTesting's 8.6. Users report that UserTesting offers more diverse methods for collecting feedback, which enhances the overall data quality.
- Users on G2 report that Alida's Test Feedback and Test Variety features scored 8.6 and 8.3 respectively, indicating a strong performance in providing actionable insights, while UserTesting's scores in these areas are not specified but are generally perceived as effective. Reviewers say that Alida's testing features are particularly useful for iterative product development.
Pricing
Entry-Level Pricing
Alida
No pricing availableUserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Alida
No trial information availableUserTesting
Free Trial is available
Ratings
Meets Requirements
8.3
110
8.6
599
Ease of Use
8.3
111
8.4
630
Ease of Setup
8.6
67
8.6
295
Ease of Admin
8.6
62
8.7
231
Quality of Support
9.1
110
9.0
522
Has the product been a good partner in doing business?
9.1
65
8.8
226
Product Direction (% positive)
8.9
109
8.1
589
Features by Category
User Response Methods
9.1
33
7.6
317
|
Verified
6.2
27
8.7
374
|
Verified
5.7
27
8.7
296
|
Verified
7.0
28
7.1
182
|
Verified
8.2
30
8.2
351
|
Verified
Participant Selection
6.1
27
7.4
127
4.4
24
5.6
82
5.2
25
6.9
108
6.6
28
8.1
375
|
Verified
Insights
8.0
30
7.7
344
|
Verified
6.1
28
7.7
312
|
Verified
6.0
27
7.4
312
|
Verified
Generative AI
4.0
27
6.7
84
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
8.6
37
6.8
20
8.3
30
6.7
19
7.6
30
6.8
18
4.6
30
Feature Not Available
Customization
7.6
35
6.9
18
6.3
27
6.2
17
7.6
32
6.2
18
6.9
25
5.8
17
Generative AI
Feature Not Available
Feature Not Available
4.8
21
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Alida and UserTesting are categorized as Experience Management and User Research
Unique Categories
Alida has no unique categories
UserTesting is categorized as Consumer Video Feedback, Enterprise Feedback Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Alida
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
11.9%
Hospital & Health Care
10.3%
Market Research
7.1%
Utilities
6.3%
Broadcast Media
5.6%
Other
58.7%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Alternatives
Discussions
What does Alida do?
1 Comment
DG
Alida provides a customer experience management platform and partners with us to ensure we're engaging with and listening to our customers. They've recently...Read more
Alida has no more discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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