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Compare Alhena AI and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (63.9% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
Free 25 Conversations Per Month
Free Per Month
Alhena AI
Star Rating
(36)4.9 out of 5
Market Segments
Small-Business (63.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Conversations Per Month
Browse all 3 pricing plansTidio
Star Rating
(1,854)4.7 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Alhena AI. Users appreciate Tidio's intuitive features, such as the Lyro AI agent that automatically creates a knowledge base from the website, enhancing customer interactions.
- Users say Tidio's implementation process is straightforward, with many highlighting its quick setup and ease of use. Recent feedback emphasizes how Tidio allows for rapid responses to customer queries, which is crucial for maintaining engagement and support.
- Reviewers mention that while Alhena AI offers a simple user experience and effective integration capabilities, it lacks the extensive user base and recent activity that Tidio enjoys. This can impact the reliability of user feedback and the breadth of community support.
- According to verified reviews, Tidio's live chat functionality is a standout feature, enabling users to respond to customer inquiries even when offline. This capability is praised for significantly reducing response times and improving customer satisfaction.
- Users highlight Alhena AI's strong support and training features, noting the ease of uploading documents for training the agent. However, they also point out that Tidio's advanced features, like seamless conversation transfers to human operators, provide a more robust customer service experience.
- Reviewers indicate that while both platforms offer free entry-level pricing, Tidio's larger market presence and higher volume of recent reviews suggest a more established and trusted solution for small businesses compared to Alhena AI.
Pricing
Entry-Level Pricing
Alhena AI
Free
Free
25 Conversations Per Month
Get started with Alhena’s core AI-driven conversation capabilities at no cost; includes basic AI-only support.
- 1 AI profile
- Basic AI-only support
- Manual-only training frequency
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Alhena AI
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.2
35
9.1
1,303
Ease of Use
9.7
36
9.3
1,321
Ease of Setup
9.5
26
9.2
1,061
Ease of Admin
9.6
21
9.2
948
Quality of Support
10.0
35
9.2
1,136
Has the product been a good partner in doing business?
10.0
21
9.2
898
Product Direction (% positive)
9.7
36
9.2
1,171
Features by Category
Ticket and Case Management
Not enough data
8.5
83
Not enough data
8.4
81
Not enough data
8.4
87
Not enough data
8.6
89
Not enough data
7.9
71
Not enough data
8.6
80
Not enough data
8.2
75
Not enough data
8.4
75
Generative AI
Not enough data
7.2
46
Not enough data
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
Not enough data
8.7
80
Not enough data
8.7
78
Not enough data
9.2
87
Not enough data
8.0
73
Not enough data
7.2
68
Platform
Not enough data
8.8
104
Not enough data
8.9
718
|
Verified
Not enough data
9.0
109
Not enough data
8.7
110
Not enough data
8.2
94
Not enough data
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
9.4
11
8.6
108
9.4
11
8.6
106
Interaction
9.5
11
8.3
106
9.7
11
8.4
109
9.4
11
8.3
104
9.5
11
8.3
105
9.1
11
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
9.5
11
8.2
103
9.2
11
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
9.1
11
8.3
100
9.2
11
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
9.4
11
8.2
97
9.4
11
8.2
98
9.2
11
8.1
97
9.2
11
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
8.5
21
8.7
496
9.0
22
8.8
487
9.3
21
8.8
486
8.5
22
8.7
470
8.2
18
8.7
427
Platform
9.3
21
9.3
506
8.9
22
8.8
456
8.7
21
8.7
456
8.7
21
8.7
453
8.0
18
8.3
352
7.7
19
8.7
404
8.6
20
8.9
467
Generative AI
Feature Not Available
8.0
128
Feature Not Available
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.8
82
Not enough data
7.4
79
Not enough data
7.2
80
Communication
Not enough data
9.3
749
|
Verified
Not enough data
9.1
752
|
Verified
Not enough data
8.5
540
Not enough data
9.1
648
|
Verified
Not enough data
8.5
482
|
Verified
Internal Use
Not enough data
8.9
718
|
Verified
Not enough data
9.0
615
|
Verified
Not enough data
8.8
610
|
Verified
Not enough data
8.6
583
|
Verified
Not enough data
8.8
567
|
Verified
Not enough data
8.7
593
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
9.2
6
8.7
90
8.1
6
8.8
81
8.3
5
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Self-Service Platform
8.3
5
8.7
90
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Channels
Not enough data
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Insight
Not enough data
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
44
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.6
43
Automation
Not enough data
8.6
46
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Alhena AI and Tidio are categorized as Customer Service Automation, Conversational Marketing, Chatbots, Customer Self-Service, Conversational Support, and AI Chatbots
Unique Categories
Alhena AI has no unique categories
Reviews
Reviewers' Company Size
Alhena AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.0%
Computer Software
22.2%
Retail
13.9%
Apparel & Fashion
8.3%
Consumer Services
5.6%
Other
25.0%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
Alhena AI has no discussions with answers
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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