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Compare Algolia, Inbenta, Swiftype Site Search, and Vision Helpdesk

Pricing

 
Community
$0
per month
Standard
$79
per month
Starter Help Desk
$12
per staff per mo billed annually
 
Starter
Starting at $29
per month
Pro
$199
per month
Pro Help Desk Software
$20
per staff per mo billed annually
 
Pro
Starting at $499
per month
Enterprise
Contact Vendor
Satellite Desk
$24
per staff per mo billed annually
 
Enterprise
Contact Us
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Algolia
Community
$0per month
Starter
Starting at $29per month
Pro
Starting at $499per month
Enterprise
Contact Us
Free Trial
Inbenta
Free Trial
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.2
8.6
9.3
Ease of Use
Ease of Use
8.8
8.5
8.6
9.0
Ease of Setup
Ease of Setup
8.7
9.1
8.6
8.8
Ease of Admin
Ease of Admin
8.9
8.3
9.0
9.2
Quality of Support
Quality of Support
8.8
9.4
9.0
9.6
Ease of Doing Business With
Ease of Doing Business With
9.2
9.8
9.2
9.6
Product Direction (% positive)
Product Direction (% positive)
9.5
9.0
8.4
9.5
Meets Requirements
Algolia
9.3
Inbenta
8.2
Swiftype Site Search
8.6
Vision Helpdesk
9.3
Ease of Use
Algolia
8.8
Inbenta
8.5
Swiftype Site Search
8.6
Vision Helpdesk
9.0
Ease of Setup
Algolia
8.7
Inbenta
9.1
Swiftype Site Search
8.6
Vision Helpdesk
8.8
Ease of Admin
Algolia
8.9
Inbenta
8.3
Swiftype Site Search
9.0
Vision Helpdesk
9.2
Quality of Support
Algolia
8.8
Inbenta
9.4
Swiftype Site Search
9.0
Vision Helpdesk
9.6
Ease of Doing Business With
Algolia
9.2
Inbenta
9.8
Swiftype Site Search
9.2
Vision Helpdesk
9.6
Product Direction (% positive)
Algolia
9.5
Inbenta
9.0
Swiftype Site Search
8.4
Vision Helpdesk
9.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.4%
25.0%
35.4%
61.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.7%
50.0%
45.6%
29.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
25.0%
19.0%
8.5%
Algolia
Small-Business
75.4%
Mid-Market
21.7%
Enterprise
2.9%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Swiftype Site Search
Small-Business
35.4%
Mid-Market
45.6%
Enterprise
19.0%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%

Reviewers' Industry

 
Computer Software
15.1%
Internet
41.7%
Information Technology and Services
11.3%
Non-Profit Organization Management
25.9%
 
Internet
12.8%
Information Technology and Services
33.3%
Computer Software
11.3%
Internet
13.8%
 
Information Technology and Services
9.3%
Computer Software
16.7%
Internet
10.4%
Information Technology and Services
12.1%
 
Retail
5.8%
Government Administration
8.3%
Higher Education
7.5%
Individual & Family Services
5.2%
 
E-Learning
5.8%
Insurance
5.7%
Education Management
5.2%
 
Other
51.2%
Other
0.0%
Other
53.8%
Other
37.9%
Algolia
Computer Software
15.1%
Internet
12.8%
Information Technology and Services
9.3%
Retail
5.8%
E-Learning
5.8%
Other
51.2%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Swiftype Site Search
Information Technology and Services
11.3%
Computer Software
11.3%
Internet
10.4%
Higher Education
7.5%
Insurance
5.7%
Other
53.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Milad T.
User in Computer Software

Algolia is very stable with rich APIs and fast response times. It supports many programming languages and provide well designed libraries with great documentation. Algolia solves many problems for services in which fast searching in large data sets are...

Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Photography

The price is slightly high, however for the service it provides, it isnt a bad option!

Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

G2 User in Medical Devices

Does not directly integrate into Magento (so a single search, turns up as 8 search results, due to Magento's caching methods). The Analytics are completely out to lunch and inaccurate (you cannot exclude search queries by IP, so you cannot remove...

G2 User

Everything was a bit slow and buggy at times.

 
Algolia
Most Helpful Favorable Review
Milad T.
User in Computer Software

Algolia is very stable with rich APIs and fast response times. It supports many programming languages and provide well designed libraries with great documentation. Algolia solves many problems for services in which fast searching in large data sets are...

Most Helpful Critical Review
G2 User in Photography

The price is slightly high, however for the service it provides, it isnt a bad option!

Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
G2 User in Medical Devices

Does not directly integrate into Magento (so a single search, turns up as 8 search results, due to Magento's caching methods). The Analytics are completely out to lunch and inaccurate (you cannot exclude search queries by IP, so you cannot remove...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Screenshots

 
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Videos

 

What is Algolia? Watch and see how Search is a window into our world.

No videos providedNo videos providedNo videos provided
Algolia

What is Algolia? Watch and see how Search is a window into our world.

Inbenta
No videos provided
Swiftype Site Search
No videos provided
Vision Helpdesk
No videos provided

Downloads

Inbenta
No downloads provided
Swiftype Site Search
No downloads provided
Vision Helpdesk
No downloads provided
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