Compare AlertOps and SolarWinds Web Help Desk
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side-by-side comparison of AlertOps vs. SolarWinds Web Help Desk
based on preference data from user reviews. AlertOps rates 4.6/5 stars with 20 reviews. By contrast, SolarWinds Web Help Desk rates 3.8/5 stars with 46 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 AlertOps |  SolarWinds Web Help Desk | |
| Star Rating | AlertOps | SolarWinds Web Help Desk |
| Market Segments | AlertOps Small-Business (57.9% of reviews) | SolarWinds Web Help Desk Mid-Market (65.2% of reviews) |
| Entry Level Price | AlertOps $5 user / month (Billed Annually) | SolarWinds Web Help Desk No pricing information available |
AlertOps vs SolarWinds Web Help Desk
When assessing the two solutions, reviewers found AlertOps easier to use and do business with overall. However, reviewers preferred the ease of set up with SolarWinds Web Help Desk, along with administration.
- Reviewers felt that AlertOps meets the needs of their business better than SolarWinds Web Help Desk.
- When comparing quality of ongoing product support, reviewers felt that AlertOps is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of AlertOps over SolarWinds Web Help Desk.
Categories
Shared Categories
AlertOps and SolarWinds Web Help Desk are categorized as Incident Management
Unique Categories
AlertOps is categorized as IT Alerting
SolarWinds Web Help Desk is categorized as IT Service Management (ITSM) Tools and Service Desk
Pricing
Standard
$5user / month (Billed Annually)
Premium
$15user / month (Billed Annually)
Enterprise
$23user / month (Billed Annually)
Free Trial
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Free Trial
Ratings
Meets Requirements
AlertOps
Responses: 18
SolarWinds Web Help Desk
Responses: 44
Ease of Use
AlertOps
Responses: 18
SolarWinds Web Help Desk
Responses: 44
Ease of Setup
AlertOps
Responses: 15
SolarWinds Web Help Desk
Responses: 26
Ease of Admin
AlertOps
Responses: 15
SolarWinds Web Help Desk
Responses: 27
Quality of Support
AlertOps
Responses: 16
SolarWinds Web Help Desk
Responses: 34
Ease of Doing Business With
AlertOps
Responses: 15
SolarWinds Web Help Desk
Responses: 23
Product Direction (% positive)
AlertOps
Responses: 18
SolarWinds Web Help Desk
Responses: 42
Features
Monitoring
Constant Monitoring
AlertOps
Responses: 5
Verified Feature
SolarWinds Web Help Desk
Timely Alerts
AlertOps
Responses: 5
Verified Feature
SolarWinds Web Help Desk
TIcket Accuracy
AlertOps
Responses: 5
Verified Feature
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Management Tools
Ticket Assignment
AlertOps
Responses: 5
Verified Feature
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Standardization
AlertOps
Responses: 5
Verified Feature
SolarWinds Web Help Desk
Lifecycle Visualization
AlertOps
Responses: 5
Verified Feature
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Reviewers' Company Size
Reviewers of AlertOps were most often representing companies in the Small-Business segment, while reviewers for SolarWinds Web Help Desk were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
AlertOps
SolarWinds Web Help Desk
Mid-Market
(51-1000 emp.)
AlertOps
SolarWinds Web Help Desk
Enterprise
(> 1000 emp.)
AlertOps
SolarWinds Web Help Desk
Reviewers' Industry
Information Technology and Services
42.1%
Retail
10.5%
Wholesale
5.3%
Telecommunications
5.3%
Online Media
5.3%
Other
31.6%
Education Management
21.7%
Information Technology and Services
19.6%
Higher Education
8.7%
Hospital & Health Care
6.5%
Government Administration
4.3%
Other
39.1%
Reviews
Most Helpful Favorable Review
Simon B.
Administrator in Telecommunications
It's easy to configure and maintain, and it looks reliable.
Administrator in Financial Services
Able to track work and look up old tickets.
Most Helpful Critical Review
User in Internet
Doesnt include analytics so that we can determine what alarms would be good to add to respond to
Bryan V.
Administrator in Education Management
There have been few updates since we got the product 4 years ago, and it doesn't appear there will be any new features coming in the near future either. If the product works for you 'as is' and you are happy, this product is fantastic. If you need a new...
Top Alternatives
Discussions
What are your payment options?
1 comment
Offical Response from AlertOps
We offer monthly and yearly payment options, and accept all major credit cards (Visa, MasterCard, Amex). For special payment requests, please reach out to...Read more
How many seats do I need?
1 comment
Offical Response from AlertOps
A seat or user is anyone who needs access to AlertOps. The number of paid users varies depending on your organization's size and needs. Stakeholder users are...Read more
How does the 14 day trial work?
1 comment
Offical Response from AlertOps
Your 14 day trials starts immediately after selecting a plan, and completing the signup process. No credit card is required to trial the product. You may...Read more
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 comment
MN
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
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