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Compare AlertOps and SolarWinds Web Help Desk

See this
side-by-side comparison of AlertOps vs. SolarWinds Web Help Desk
based on preference data from user reviews. AlertOps rates 4.6/5 stars with 20 reviews. By contrast, SolarWinds Web Help Desk rates 3.8/5 stars with 46 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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AlertOps
AlertOps
(20)
4.6 out of 5
AlertOps
SolarWinds Web Help Desk
SolarWinds Web Help Desk
(46)
3.8 out of 5
SolarWinds Web Help Desk
Star Rating
AlertOps
AlertOps
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Market Segments
AlertOps
AlertOps
Small-Business (57.9% of reviews)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Mid-Market (65.2% of reviews)
Entry Level Price
AlertOps
AlertOps
$5 user / month (Billed Annually)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
No pricing information available

AlertOps vs SolarWinds Web Help Desk

When assessing the two solutions, reviewers found AlertOps easier to use and do business with overall. However, reviewers preferred the ease of set up with SolarWinds Web Help Desk, along with administration.

  • Reviewers felt that AlertOps meets the needs of their business better than SolarWinds Web Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that AlertOps is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of AlertOps over SolarWinds Web Help Desk.
Categories
Shared Categories
AlertOps
AlertOps
SolarWinds Web Help Desk
SolarWinds Web Help Desk
AlertOps and SolarWinds Web Help Desk are categorized as Incident Management
Unique Categories
AlertOps
AlertOps is categorized as IT Alerting
SolarWinds Web Help Desk
SolarWinds Web Help Desk is categorized as IT Service Management (ITSM) Tools and Service Desk
Pricing
AlertOps
AlertOps Pricing
Standard
$5user / month (Billed Annually)
Premium
$15user / month (Billed Annually)
Enterprise
$23user / month (Billed Annually)
Free Trial
SolarWinds Web Help Desk
SolarWinds Web Help Desk Pricing
Free Trial
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Ratings
Meets Requirements
AlertOps
AlertOps
8.9
Responses: 18
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.5
Responses: 44
Ease of Use
AlertOps
AlertOps
8.2
Responses: 18
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.8
Responses: 44
Ease of Setup
AlertOps
AlertOps
7.1
Responses: 15
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.0
Responses: 26
Ease of Admin
AlertOps
AlertOps
8.0
Responses: 15
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.3
Responses: 27
Quality of Support
AlertOps
AlertOps
8.8
Responses: 16
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.9
Responses: 34
Ease of Doing Business With
AlertOps
AlertOps
9.3
Responses: 15
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.9
Responses: 23
Product Direction (% positive)
AlertOps
AlertOps
8.1
Responses: 18
SolarWinds Web Help Desk
SolarWinds Web Help Desk
6.1
Responses: 42
Features
Monitoring
Constant Monitoring
AlertOps
AlertOps
9.7
Responses: 5
Verified Feature
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Feature Not Available
Timely Alerts
AlertOps
AlertOps
9.7
Responses: 5
Verified Feature
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Not enough data available
TIcket Accuracy
AlertOps
AlertOps
9.3
Responses: 5
Verified Feature
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.7
Responses: 5
Verified Feature
Management Tools
Ticket Assignment
AlertOps
AlertOps
9.3
Responses: 5
Verified Feature
SolarWinds Web Help Desk
SolarWinds Web Help Desk
9.0
Responses: 5
Verified Feature
Standardization
AlertOps
AlertOps
8.7
Responses: 5
Verified Feature
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Feature Not Available
Lifecycle Visualization
AlertOps
AlertOps
9.0
Responses: 5
Verified Feature
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.7
Responses: 5
Verified Feature
Reviewers' Company Size
Reviewers of AlertOps were most often representing companies in the Small-Business segment, while reviewers for SolarWinds Web Help Desk were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
AlertOps
AlertOps
57.9%
SolarWinds Web Help Desk
SolarWinds Web Help Desk
10.9%
Mid-Market
(51-1000 emp.)
AlertOps
AlertOps
15.8%
SolarWinds Web Help Desk
SolarWinds Web Help Desk
65.2%
Enterprise
(> 1000 emp.)
AlertOps
AlertOps
26.3%
SolarWinds Web Help Desk
SolarWinds Web Help Desk
23.9%
Reviewers' Industry
AlertOps
AlertOps Industry
Information Technology and Services
42.1%
Retail
10.5%
Wholesale
5.3%
Telecommunications
5.3%
Online Media
5.3%
Other
31.6%
SolarWinds Web Help Desk
SolarWinds Web Help Desk Industry
Education Management
21.7%
Information Technology and Services
19.6%
Higher Education
8.7%
Hospital & Health Care
6.5%
Government Administration
4.3%
Other
39.1%
Reviews
Most Helpful Favorable Review
AlertOps
Simon B.
Administrator in Telecommunications

It's easy to configure and maintain, and it looks reliable.

SolarWinds Web Help Desk
GF
Administrator in Financial Services

Able to track work and look up old tickets.

Most Helpful Critical Review
AlertOps
G
User in Internet

Doesnt include analytics so that we can determine what alarms would be good to add to respond to

SolarWinds Web Help Desk
Bryan V.
Administrator in Education Management

There have been few updates since we got the product 4 years ago, and it doesn't appear there will be any new features coming in the near future either. If the product works for you 'as is' and you are happy, this product is fantastic. If you need a new...

Discussions
AlertOps
AlertOps Discussions
What are your payment options?
1 comment
Offical Response from AlertOps
We offer monthly and yearly payment options, and accept all major credit cards (Visa, MasterCard, Amex). For special payment requests, please reach out to...Read more
How many seats do I need?
1 comment
Offical Response from AlertOps
A seat or user is anyone who needs access to AlertOps. The number of paid users varies depending on your organization's size and needs. Stakeholder users are...Read more
How does the 14 day trial work?
1 comment
Offical Response from AlertOps
Your 14 day trials starts immediately after selecting a plan, and completing the signup process. No credit card is required to trial the product. You may...Read more
SolarWinds Web Help Desk
SolarWinds Web Help Desk Discussions
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 comment
MN
I don't think that will happen in near future. We have the same issue and got in touch with SolarWinds developers multiple times. They are hardly any good...Read more
Monty the Mongoose crying
SolarWinds Web Help Desk has no more discussions with answers
Screenshots
SolarWinds Web Help Desk
SolarWinds Web Help Desk Screenshots
Videos
AlertOps
AlertOps Videos
Video Preview

Resolve Major IT Incidents & Automate Real-time Operations to Protect Business-Critical Services and Customer Experiences

SolarWinds Web Help Desk
SolarWinds Web Help Desk Videos
No videos provided
Downloads
SolarWinds Web Help Desk
SolarWinds Web Help Desk Downloads
No downloads provided
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