G2 reviewers report that AlertMedia excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Factal. Users appreciate its intuitive interface for emergency and operational communication, highlighting features like real-time weather maps that enhance situational awareness.
Users say that AlertMedia's implementation process is smooth and user-friendly, with many recent reviewers noting the platform's accessibility and ease of navigation. This is contrasted with Factal, which, while praised for its speed and reliability, does not have the same volume of recent user feedback to gauge its implementation experience.
Reviewers mention that AlertMedia provides excellent support, with many users describing their interactions with the support team as patient and straightforward. In comparison, Factal's support is also rated highly, but the lack of recent reviews makes it harder to assess the current user experience.
According to verified reviews, AlertMedia shines in its ability to create targeted communication groups, allowing users to easily manage notifications for specific departments. This feature is particularly appreciated by organizations needing to tailor messages during emergencies, while Factal's focus is more on delivering fast and accurate alerts without the same level of customization.
Users highlight that both platforms meet their requirements effectively, but AlertMedia's user-friendly features, such as the ability to exclude individuals on leave, give it an edge in day-to-day usability. Factal, on the other hand, is recognized for its real-time updates and human analyst support, which some users find invaluable during crises.
Reviewers note that while Factal has a higher star rating, the overall volume of reviews for AlertMedia suggests a more robust user base and experience. AlertMedia's recent feedback emphasizes its role as a reliable partner, which may be more indicative of long-term user satisfaction compared to Factal's limited recent reviews.
Pricing
Entry-Level Pricing
AlertMedia
No pricing available
Factal
No pricing available
Free Trial
AlertMedia
No trial information available
Factal
Free Trial is available
Ratings
Meets Requirements
9.5
359
9.5
14
Ease of Use
9.5
363
9.2
15
Ease of Setup
9.3
312
9.3
9
Ease of Admin
9.3
280
9.8
7
Quality of Support
9.6
339
9.9
14
Has the product been a good partner in doing business?
How can I get all the zip codes to auto fill the cities and states
1 Comment
Official Response from AlertMedia
Karla, thank you for sharing your valuable feedback with us! We are always adding new features and capabilities to AlertMedia and often get our best...Read more
What is AlertMedia used for?
1 Comment
BB
AlertMedia is used to monitor your locations (can be your work locations, facilities, even employee locations) to see if they are in the area of effect for a...Read more
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