# Alemba Service Manager vs Ivanti Neurons for ITSM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident, problem, and change management. Users appreciate how it reduces manual work through intelligent workflows, making IT processes more efficient.
- **Users say** Alemba Service Manager shines in its user-friendly design, particularly highlighting the intuitive search feature and the ease of customizing the end-user portal. This flexibility allows for complex requests and scripts to be managed effectively, enhancing user experience.
- **Reviewers mention** that Ivanti Neurons for ITSM has a higher overall satisfaction score compared to Alemba Service Manager, indicating a more favorable reception among users. The ability to log customer tickets easily and maintain detailed records is a notable advantage for many.
- **According to verified reviews** , Alemba Service Manager offers a robust dashboard view that allows for extensive customization, which users find beneficial for tracking service requests. The ability to export reports in Excel format is also praised, making data management straightforward.
- **G2 reviewers highlight** that while Ivanti Neurons for ITSM has a slightly lower score in ease of setup, its automation features compensate for this by simplifying ongoing operations. Users note that it transforms help desk functions into a more automated, data-driven environment.
- **Users report** that Alemba Service Manager provides a solid quality of support, with a higher score in this area compared to Ivanti Neurons for ITSM. This aspect is crucial for organizations that prioritize responsive customer service and support during implementation and daily use.



| | Alemba Service Manager | Ivanti Neurons for ITSM | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 64 | 291 | 
| **Largest Market Segment** | Enterprise (60.9% of reviews) | Enterprise (53.7% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Alemba Service Manager

**Not enough data**

### Ivanti Neurons for ITSM

Pros:
- Customer Support (1 reviews)
- Customizability (1 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

---
## Ratings Comparison
| Rating | Alemba Service Manager | Ivanti Neurons for ITSM | 
|---|---|---|
  | **Meets Requirements** | 8.2 (59 reviews) | 8.3 (216 reviews) | 
  | **Ease of Use** | 7.7 (59 reviews) | 7.7 (243 reviews) | 
  | **Ease of Setup** | 7.4 (19 reviews) | 6.9 (191 reviews) | 
  | **Ease of Admin** | 7.8 (20 reviews) | 7.4 (131 reviews) | 
  | **Quality of Support** | 8.1 (48 reviews) | 7.8 (201 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.1 (19 reviews) | 8.0 (128 reviews) | 
  | **Product Direction (% positive)** | 7.4 (59 reviews) | 7.9 (205 reviews) | 

---
## Pricing

### Alemba Service Manager

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Alemba Service Manager** | 8.9/10 | 5 |
| **Ivanti Neurons for ITSM** | 8.2/10 | 143 |

#### Administration

| Feature | Alemba Service Manager | Ivanti Neurons for ITSM | 
|---|---|---|
| **Change Management** | Not enough data | 8.1 (67 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 7.8 (69 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.3 (5 reviews) ✓ Verified | 7.4 (81 reviews) ✓ Verified | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | Not enough data | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | Alemba Service Manager | Ivanti Neurons for ITSM | 
|---|---|---|
| **Help Desk** | 8.7 (5 reviews) ✓ Verified | 8.8 (94 reviews) ✓ Verified | 
| **Incident Reports** | 9.0 (5 reviews) ✓ Verified | 8.2 (71 reviews) ✓ Verified | 
| **Process Workflow** | 9.7 (5 reviews) ✓ Verified | 8.3 (101 reviews) ✓ Verified | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | Alemba Service Manager | Ivanti Neurons for ITSM | 
|---|---|---|
| **Reporting** | Not enough data | 7.8 (37 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 6.4 (28 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 7.8 (17 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.6 (33 reviews) ✓ Verified | 
| **Policy Dictation** | Feature Not Available | 7.3 (22 reviews) ✓ Verified | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | Alemba Service Manager | Ivanti Neurons for ITSM | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.5 (49 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 7.1 (16 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 7.3 (17 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.1 (55 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Alemba Service Manager | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.8 (14 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.1 (28 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.4 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Alemba Service Manager | Ivanti Neurons for ITSM | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Alemba Service Manager** | 7.7/10 | 38 |
| **Ivanti Neurons for ITSM** | 7.5/10 | 112 |

#### Incident Management

| Feature | Alemba Service Manager | Ivanti Neurons for ITSM | 
|---|---|---|
| **Automate Ticket Routing** | 8.2 (31 reviews) | 8.2 (91 reviews) | 
| **Ticket Prioritization** | 7.8 (31 reviews) | 8.3 (95 reviews) | 
| **Ticket Notifications** | 8.5 (30 reviews) | 8.1 (99 reviews) | 
| **Knowledge Base** | 7.6 (31 reviews) | 7.4 (88 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.0 (30 reviews) | 7.5 (82 reviews) | 

#### Reporting

| Feature | Alemba Service Manager | Ivanti Neurons for ITSM | 
|---|---|---|
| **Dashboards** | 8.0 (35 reviews) | 7.6 (99 reviews) | 
| **Time Tracking** | 7.6 (35 reviews) | 7.3 (78 reviews) | 
| **Surveys** | 7.2 (27 reviews) | 6.9 (68 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | Alemba Service Manager | Ivanti Neurons for ITSM | 
|---|---|---|
| **Mobile** | 6.4 (24 reviews) | 6.1 (52 reviews) | 
| **Self Service** | 8.1 (33 reviews) | 7.9 (92 reviews) | 
| **Active Directory** | 8.3 (33 reviews) | 7.8 (79 reviews) | 
| **Multi-Channel Access** | 7.9 (32 reviews) | 7.4 (53 reviews) | 

#### Agentic AI - Service Desk

| Feature | Alemba Service Manager | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Alemba Service Manager | Ivanti Neurons for ITSM | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)




---
## Reviewer Demographics

### By Company Size

| Segment | Alemba Service Manager | Ivanti Neurons for ITSM | 
|---|---|---|
| **Small-Business** | 12.5% | 15.1% | 
| **Mid-Market** | 26.6% | 31.3% | 
| **Enterprise** | 60.9% | 53.7% | 

### By Industry

#### Alemba Service Manager

- **Information Technology and Services:** 28.1%
- **Civil Engineering:** 9.4%
- **Computer Software:** 7.8%
- **Law Practice:** 4.7%
- **Retail:** 3.1%
- **Government Administration:** 3.1%
- **Hospital & Health Care:** 3.1%
- **Insurance:** 3.1%
- **Management Consulting:** 3.1%
- **Electrical/Electronic Manufacturing:** 1.6%
- **Other:** 32.8%

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.2%
- **Hospital & Health Care:** 7.5%
- **Government Administration:** 6.7%
- **Computer Software:** 6.3%
- **Higher Education:** 5.5%
- **Education Management:** 5.5%
- **Banking:** 4.0%
- **Financial Services:** 3.2%
- **Retail:** 3.2%
- **Staffing and Recruiting:** 2.8%
- **Other:** 39.1%

---
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---
## Top Discussions

### Alemba Service Manager

No discussions available for this product.

### Ivanti Neurons for ITSM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/alemba-service-manager-vs-ivanti-neurons-for-itsm)