# Alchemer Survey, Delighted vs AskNicely Comparison

| | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 951 | 60 | 1,050 | 
| **Largest Market Segment** | Small-Business (42.1% of reviews) | Mid-Market (57.6% of reviews) | Mid-Market (47.9% of reviews) | 
| **Entry Level Price** | Call Us | $0.00 | Contact Us | 

---
## Top Pros & Cons

### Alchemer Survey

Pros:
- Ease of Use (33 reviews)
- Customer Support (22 reviews)

Cons:
- Learning Curve (9 reviews)
- Survey Issues (8 reviews)

### Delighted

**Not enough data**

### AskNicely

Pros:
- Ease of Use (28 reviews)
- Customer Support (18 reviews)

Cons:
- Difficult Reporting (6 reviews)
- Survey Limitations (6 reviews)

---
## Ratings Comparison
| Rating | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (803 reviews) | 9.0 (51 reviews) | 9.3 (884 reviews) | 
  | **Ease of Use** | 8.8 (804 reviews) | 9.6 (51 reviews) | 9.4 (899 reviews) | 
  | **Ease of Setup** | 8.8 (391 reviews) | 9.4 (39 reviews) | 9.2 (582 reviews) | 
  | **Ease of Admin** | 8.7 (368 reviews) | 9.4 (39 reviews) | 9.3 (569 reviews) | 
  | **Quality of Support** | 8.7 (705 reviews) | 9.3 (45 reviews) | 9.4 (794 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (350 reviews) | 9.5 (36 reviews) | 9.5 (560 reviews) | 
  | **Product Direction (% positive)** | 8.1 (768 reviews) | 8.8 (50 reviews) | 9.1 (885 reviews) | 

---
## Pricing

### Alchemer Survey

#### Entry-Level Pricing

Plan: Enterprise Solutions

Price: Call Us

Description: For enterprise customers, we combine products and services to help customers build integrated feedback solutions. We will work with you to define the right package to meet your business needs and will address your contracting and pricing questions.

We specialize in helping teams, departments, and entire organizations act on feedback.

Key Features:
- Volume discounts (over 20 seats)
- Use-case solutions
- Migration services

[Browse all 4 editions](https://www.g2.com/products/alchemer-survey/pricing)

#### Free Trial

Yes

### Delighted

#### Entry-Level Pricing

Plan: Free Starter

Price: $0.00

Key Features:
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user

[Browse all 4 editions](https://www.g2.com/products/delighted/pricing)

#### Free Trial

Yes

### AskNicely

#### Entry-Level Pricing

Plan: Learn

Price: Contact Us

Description: Capture what matters most to customers with engaging CSAT and NPS surveys.


Key Features:
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys

[Browse all 3 editions](https://www.g2.com/products/asknicely/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Alchemer Survey** | N/A | N/A |
| **Delighted** | N/A | N/A |
| **AskNicely** | 8.5/10 | 232 |

#### Analytics

| Feature | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | Not enough data | 9.7 (217 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | Not enough data | 9.5 (192 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | Not enough data | 9.0 (173 reviews) | 
| **Gamification** | Not enough data | Not enough data | 8.3 (161 reviews) | 

#### Customization

| Feature | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
| **Stakeholder Management** | Not enough data | Not enough data | 8.7 (170 reviews) | 
| **Multilanguage Support** | Not enough data | Not enough data | 8.2 (147 reviews) | 
| **Multiple Branding Support** | Not enough data | Not enough data | 8.4 (150 reviews) | 
| **Vertical-specific Solutions** | Not enough data | Not enough data | 8.6 (148 reviews) | 

#### Generative AI

| Feature | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.5 (116 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.6 (118 reviews) | 

#### Agentic AI - Experience Management

| Feature | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.6 (12 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.9 (12 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.2 (12 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Alchemer Survey** | 8.2/10 | 221 |
| **Delighted** | N/A | N/A |
| **AskNicely** | N/A | N/A |

#### Survey Management

| Feature | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
| **Survey Builder** | 9.2 (206 reviews) | Not enough data | Not enough data | 
| **Question Types** | 9.3 (210 reviews) | Not enough data | Not enough data | 
| **Templates** | 8.2 (158 reviews) | Not enough data | Not enough data | 
| **Survey Distribution** | 8.7 (186 reviews) | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
| **Branching/Skip Logic** | 9.0 (193 reviews) | Not enough data | Not enough data | 
| **Branding** | 8.8 (183 reviews) | Not enough data | Not enough data | 
| **Multimedia Support** | 8.5 (145 reviews) | Not enough data | Not enough data | 
| **Multilingual Surveys** | 8.1 (141 reviews) | Not enough data | Not enough data | 

#### Survey Insights

| Feature | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
| **Reporting & Analytics** | 8.5 (197 reviews) | Not enough data | Not enough data | 
| **BI Tools Integration** | 7.9 (128 reviews) | Not enough data | Not enough data | 
| **Data Exporting** | 8.8 (199 reviews) | Not enough data | Not enough data | 
| **Permissions** | 8.4 (157 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
| **Adaptive Learning** | 5.9 (15 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.0 (14 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.5 (16 reviews) | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Alchemer Survey** | N/A | N/A |
| **Delighted** | N/A | N/A |
| **AskNicely** | N/A | N/A |

#### Customization

| Feature | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | Not enough data | 
| **Design** | Not enough data | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | Not enough data | 
| **Offline Capability** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | Not enough data | 
| **Mobile Forms** | Not enough data | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Alchemer Survey** | N/A | N/A |
| **Delighted** | 8.6/10 | 7 |
| **AskNicely** | N/A | N/A |

#### Generative AI

| Feature | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | Not enough data | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | Not enough data | 8.6 (7 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | Not enough data | 8.1 (7 reviews) ✓ Verified | Not enough data | 

#### Process Management

| Feature | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
| **Feedback Aggregation** | Not enough data | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Real-Time Analysis** | Not enough data | 7.9 (7 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | Not enough data | 8.8 (7 reviews) | Not enough data | 

#### System Management

| Feature | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
| **Security** | Not enough data | 8.9 (6 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | Not enough data | 9.7 (5 reviews) ✓ Verified | Not enough data | 

---
## Categories

**Unique to Alchemer Survey (2):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)

**Unique to Delighted (2):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Survey Software](https://www.g2.com/categories/survey)

**Unique to AskNicely (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Alchemer Survey | Delighted | AskNicely | 
|---|---|---|---|
| **Small-Business** | 42.1% | 40.7% | 43.4% | 
| **Mid-Market** | 32.7% | 57.6% | 47.9% | 
| **Enterprise** | 25.2% | 1.7% | 8.7% | 

### By Industry

#### Alchemer Survey

- **Market Research:** 8.9%
- **Information Technology and Services:** 6.0%
- **Marketing and Advertising:** 5.8%
- **Education Management:** 5.4%
- **Non-Profit Organization Management:** 4.8%
- **Hospital & Health Care:** 4.4%
- **Higher Education:** 3.6%
- **Research:** 3.6%
- **Computer Software:** 3.5%
- **Management Consulting:** 2.9%
- **Other:** 51.1%

#### Delighted

- **Computer Software:** 18.6%
- **Information Technology and Services:** 15.3%
- **Internet:** 10.2%
- **Apparel & Fashion:** 3.4%
- **Building Materials:** 3.4%
- **Retail:** 3.4%
- **Consumer Services:** 3.4%
- **Financial Services:** 3.4%
- **Insurance:** 3.4%
- **Graphic Design:** 1.7%
- **Other:** 33.9%

#### AskNicely

- **Computer Software:** 12.4%
- **Information Technology and Services:** 8.7%
- **Internet:** 5.3%
- **Health, Wellness and Fitness:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Consumer Services:** 2.9%
- **Telecommunications:** 2.5%
- **Real Estate:** 2.5%
- **Other:** 48.9%

---
## Alternatives

### Alternatives to Alchemer Survey

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23544 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5157 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1139 reviews)
- [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1035 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)

### Alternatives to Delighted

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23544 reviews)
- [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) — 4.3/5 stars (65 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (328 reviews)

### Alternatives to AskNicely

- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1731 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)

---
## Top Discussions

### Alchemer Survey

- Title: [Could you create a calendar for tracking active projects?](https://www.g2.com/discussions/could-you-create-a-calendar-for-tracking-active-projects) — 2 comments, 1 upvote
  > **Top comment:** "Hi Joseph,

There is a Google Calendar integration, which may be of use to you. The Help article URL is:..."
- Title: [How do I make QR codes for the links?](https://www.g2.com/discussions/how-do-i-make-qr-codes-for-the-links) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Dominique, thank you for the question. Here is the three-step guide on how to share your survey with a QR..."
- Title: [How do you determine some of the best questions to use?](https://www.g2.com/discussions/14501-how-do-you-determine-some-of-the-best-questions-to-use) — 2 comments, 1 upvote
  > **Top comment:** "Hi Michelle, 

Asking good questions is the foundation of a great survey. In the tutorial below, we share leading practice considerations for constructing..."
- Title: [What happens to the data I collect? Is it stored securely?](https://www.g2.com/discussions/2739-security) — 2 comments, 2 upvotes
  > **Top comment:** "Yes it is. Survey Gizmo uses Amazon Web Services to host the platform and store data. AWS is FedRAMP certified and SG uses end-to-end encryption when data..."
- Title: [What is Alchemer used for?](https://www.g2.com/discussions/what-is-alchemer-used-for) — 1 comment
  > **Top comment:** "Its used by businesses and organizations to create surveys, quizzes, and forms to gather insights from customers, employees, and stakeholders for better..."

### Delighted

- Title: [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) — 1 comment
  > **Top comment:** "It's Qualtrics I think"
- Title: [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for..."

### AskNicely

- Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lou,

You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..."
- Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote
  > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..."
- Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote
  > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..."
- Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote
  > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..."
- Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote
  > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/alchemer-survey-vs-delighted-vs-asknicely)