Compare Alchemer Survey and Delighted 
Featured Products
At a Glance
Market Segments
Small-Business (41.8% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Call Us
$0.00
Alchemer Survey
Star Rating
(945)4.4 out of 5
Market Segments
Small-Business (41.8% of reviews)
Pros & Cons
Entry-Level Pricing
Call Us
Browse all 4 pricing plansDelighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Delighted excels in ease of use, with many users highlighting its intuitive interface that makes navigation a breeze. One user mentioned, "The platform is incredibly easy to navigate and learn as you go," which contrasts with Alchemer Survey, where users have noted some challenges in setup and usability.
- Users say that Alchemer Survey stands out for its advanced logic and branching options, allowing for highly personalized surveys. Reviewers appreciate features like conditional logic and piping, stating that the logic engine is "far more powerful than basic tools," which can be a significant advantage for those needing detailed survey customization.
- According to verified reviews, Delighted's customer support receives high praise, with users noting quick responses and helpful answers. This level of support is a key differentiator, especially for teams that require immediate assistance, while Alchemer Survey's support quality is rated slightly lower.
- Reviewers mention that Alchemer Survey offers strong reporting and analytics features, making it a great fit for research-based projects. Users have expressed satisfaction with the ability to turn raw responses into actionable insights, which is crucial for data-driven decision-making.
- G2 reviewers highlight that Delighted's approach to surveys is designed for simplicity, with users appreciating the short and straightforward format that encourages higher response rates. One user noted, "We love that our customers get a short, simple survey," which can be a significant advantage for businesses focused on customer feedback.
- Users say that while both platforms meet their requirements, Delighted edges out with a slightly higher satisfaction in product direction. Reviewers feel more confident in Delighted's future developments, with comments reflecting a positive outlook on its ongoing enhancements compared to Alchemer Survey.
Pricing
Entry-Level Pricing
Alchemer Survey
Enterprise Solutions
Call Us
For enterprise customers, we combine products and services to help customers build integrated feedback solutions. We will work with you to define the right package to meet your business needs and will address your contracting and pricing questions.
We specialize in helping teams, departments, and entire organizations act on feedback.
- Volume discounts (over 20 seats)
- Use-case solutions
- Migration services
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
Free Trial
Alchemer Survey
Free Trial is available
Delighted
Free Trial is available
Ratings
Meets Requirements
8.9
799
9.0
51
Ease of Use
8.8
800
9.6
51
Ease of Setup
8.8
387
9.4
39
Ease of Admin
8.7
367
9.4
39
Quality of Support
8.7
701
9.3
45
Has the product been a good partner in doing business?
8.9
349
9.5
36
Product Direction (% positive)
8.1
765
8.8
50
Features by Category
Survey Management
9.2
204
Not enough data
9.3
208
Not enough data
8.2
157
Not enough data
8.7
186
Not enough data
Survey Customization
9.0
192
Not enough data
8.7
181
Not enough data
8.5
145
Not enough data
8.1
140
Not enough data
Survey Insights
8.5
196
Not enough data
7.9
126
Not enough data
8.8
198
Not enough data
8.4
157
Not enough data
Agentic AI - Survey
6.0
14
Not enough data
6.0
13
Not enough data
7.3
13
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
9.0
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.1
7
|
Verified
Process Management
Not enough data
7.8
6
|
Verified
Not enough data
8.3
7
Not enough data
7.9
7
|
Verified
Not enough data
8.8
7
System Management
Not enough data
8.9
6
|
Verified
Not enough data
9.7
5
|
Verified
Categories
Categories
Shared Categories
Alchemer Survey and Delighted are categorized as Survey
Unique Categories
Alchemer Survey is categorized as Online Form Builder
Delighted is categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Alchemer Survey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
8.9%
Information Technology and Services
6.0%
Marketing and Advertising
5.8%
Education Management
5.5%
Non-Profit Organization Management
4.8%
Other
69.1%
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Apparel & Fashion
3.4%
Building Materials
3.4%
Other
49.2%
Alternatives
Discussions
Could you create a calendar for tracking active projects?
2 Comments
KB
Hi Joseph,
There is a Google Calendar integration, which may be of use to you. The Help article URL is:...Read more
How do I make QR codes for the links?
2 Comments
A
Hi Dominique, thank you for the question. Here is the three-step guide on how to share your survey with a QR...Read more
How do you determine some of the best questions to use?
2 Comments
A
Hi Michelle,
Asking good questions is the foundation of a great survey. In the tutorial below, we share leading practice considerations for constructing...Read more
Is it possible to send SMS surveys to customers with Delighted?
1 Comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
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