Compare Alchemer Survey and CustomerHero 
Featured Products
At a Glance
Market Segments
Small-Business (41.8% of reviews)
Small-Business (57.9% of reviews)
Entry-Level Pricing
Call Us
$49 per month
Alchemer Survey
Star Rating
(940)4.4 out of 5
Market Segments
Small-Business (41.8% of reviews)
Pros & Cons
Entry-Level Pricing
Call Us
Browse all 4 pricing plansCustomerHero
Star Rating
(19)4.8 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$49 per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Alchemer Survey excels in providing advanced logic and branching options, allowing users to create highly personalized surveys without complex workarounds. This feature is particularly beneficial for research-based projects, making it a strong choice for users needing detailed data extraction.
- Users say that CustomerHero offers an intuitive and user-friendly interface, making it easy for anyone to navigate and utilize the platform effectively. Reviewers appreciate the graphical friendliness of the service, which enhances the overall survey-filling experience.
- According to verified reviews, Alchemer Survey has a significantly higher number of total reviews, indicating a broader user base and more reliable feedback. This suggests that potential users can trust the insights shared by a larger community of Alchemer users.
- Reviewers mention that CustomerHero's support team is world-class, providing assistance at every step of the process. This level of support can be crucial for users who may need help during implementation or when troubleshooting issues.
- G2 reviewers highlight that while Alchemer Survey has a robust reporting and analytics feature set, it may not be as easy to set up as CustomerHero, which boasts a smoother onboarding experience. Users appreciate the quick implementation process with CustomerHero, making it a favorable option for those looking to get started quickly.
- Users report that Alchemer Survey's advanced conditional logic and piping features are more powerful than those found in basic tools, providing a competitive edge for users who require sophisticated survey capabilities. However, CustomerHero's ease of use and configuration options make it a strong contender for those prioritizing simplicity.
Pricing
Entry-Level Pricing
Alchemer Survey
Enterprise Solutions
Call Us
For enterprise customers, we combine products and services to help customers build integrated feedback solutions. We will work with you to define the right package to meet your business needs and will address your contracting and pricing questions.
We specialize in helping teams, departments, and entire organizations act on feedback.
- Volume discounts (over 20 seats)
- Use-case solutions
- Migration services
CustomerHero
Business
$49
per month
2000 survey responses // 300 widget responses // 10 000 email sent
- Unlimited projects (surveys, forms, widgets)
- Email and Chat support
- Customise design
Free Trial
Alchemer Survey
Free Trial is available
CustomerHero
Free Trial is available
Ratings
Meets Requirements
8.9
795
9.6
18
Ease of Use
8.8
796
9.7
18
Ease of Setup
8.8
384
9.4
8
Ease of Admin
8.7
367
9.8
8
Quality of Support
8.7
697
9.4
16
Has the product been a good partner in doing business?
8.9
349
9.0
8
Product Direction (% positive)
8.1
761
8.7
18
Features by Category
Survey Management
9.2
201
Not enough data
9.3
207
Not enough data
8.2
157
Not enough data
8.7
186
Not enough data
Survey Customization
9.0
192
Not enough data
8.7
181
Not enough data
8.5
145
Not enough data
8.1
140
Not enough data
Survey Insights
8.5
195
Not enough data
7.9
126
Not enough data
8.8
198
Not enough data
8.4
157
Not enough data
Agentic AI - Survey
6.0
14
Not enough data
6.0
13
Not enough data
7.3
13
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Alchemer Survey and CustomerHero are categorized as Survey
Unique Categories
Alchemer Survey is categorized as Online Form Builder
CustomerHero has no unique categories
Reviews
Reviewers' Company Size
Alchemer Survey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CustomerHero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
8.8%
Information Technology and Services
5.9%
Marketing and Advertising
5.8%
Education Management
5.5%
Non-Profit Organization Management
4.8%
Other
69.2%
Marketing and Advertising
10.5%
Education Management
10.5%
Consumer Goods
10.5%
Retail
5.3%
Non-Profit Organization Management
5.3%
Other
57.9%
Alternatives
Discussions
What happens to the data I collect? Is it stored securely?
2 Comments
A
At SurveyGizmo we take security very seriously. You can review the SurveyGizmo Security Overview here:...Read more
How do I make QR codes for the links?
2 Comments
JP
¡Hi Dominique!
I have always thought that SurveyGizmo does the hard way, which could be done the easy way.
You just have to copy the URL you want and...Read more
How do you determine some of the best questions to use?
2 Comments
A
Hi Michelle,
Asking good questions is the foundation of a great survey. In the tutorial below, we share leading practice considerations for constructing...Read more
CustomerHero has no discussions with answers
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