Compare Alchemer Feedback Platform and SurveyMonkey 
At a Glance
Market Segments
Mid-Market (37.3% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us
Alchemer Feedback Platform
Star Rating
(194)4.5 out of 5
Market Segments
Mid-Market (37.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Alchemer Feedback PlatformSurveyMonkey
Star Rating
(23,419)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user experience, with many praising its customizability and ease of use. Users appreciate that everything they need is available on a single platform, often noting that no training is required to create surveys.
- Users say that Alchemer Feedback Platform offers powerful features for building complex surveys, such as advanced logic, piping, and branching. This flexibility is particularly beneficial for research projects that require nuanced targeting, making it a strong choice for users with specific survey needs.
- According to verified reviews, SurveyMonkey has a significantly higher overall satisfaction score, reflecting its strong market presence and user-friendly design. Reviewers highlight the platform's seamless integration with other software, which enhances its usability in various workflows.
- Reviewers mention that while Alchemer provides robust features, some users find it less intuitive compared to SurveyMonkey. The learning curve can be steeper, which may impact day-to-day usability for those who prefer a more straightforward setup process.
- Users highlight that SurveyMonkey's implementation process is quick and straightforward, with many noting the intuitive onboarding wizard that helps new users get started without hassle. This ease of setup is a significant advantage for teams looking to deploy surveys rapidly.
- G2 reviewers indicate that both platforms receive positive feedback regarding support, but Alchemer slightly edges out with higher ratings for quality of support. Users appreciate the assistance they receive, which can be crucial for organizations that rely on timely help for their survey needs.
Pricing
Entry-Level Pricing
Alchemer Feedback Platform
Business Platform
Contact Us
Per Year
Alchemer’s platform empowers you to do more with feedback. Capture actionable feedback across surveys, websites, apps, and third-party channels – ensuring you never miss a critical moment or customer insight. Integrate feedback with 400+ business systems and automate workflows to trigger real-time actions, empowering your teams to respond instantly and close the loop. Transform feedback data into clear, actionable insights with AI-powered analysis, intuitive dashboards, and robust reporting tools to make an impact on your goals.
- Omnichannel feedback management
- Dashboards & reporting
- AI feedback analysis
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Alchemer Feedback Platform
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.1
180
9.0
20,570
Ease of Use
8.8
180
9.2
20,688
Ease of Setup
8.9
100
9.0
8,023
Ease of Admin
8.8
97
8.9
7,613
Quality of Support
8.8
152
8.6
14,596
Has the product been a good partner in doing business?
8.9
92
8.8
6,662
Product Direction (% positive)
7.9
177
7.7
20,132
Features by Category
Analytics
9.3
12
Not enough data
8.9
9
Not enough data
8.6
7
Not enough data
4.3
5
Not enough data
Customization
8.5
9
Not enough data
6.4
7
Not enough data
7.7
8
Not enough data
6.7
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
7.7
148
Not enough data
8.1
145
Not enough data
8.1
153
Feedback Analysis
Not enough data
8.1
145
Not enough data
7.9
145
Not enough data
7.6
138
Feedback Sources
Not enough data
8.1
147
Not enough data
9.0
161
Not enough data
7.8
139
Not enough data
7.7
137
Generative AI
Not enough data
7.4
131
Not enough data
7.6
83
Survey Management
Not enough data
9.0
1442
Not enough data
8.9
1427
Not enough data
8.6
1354
Not enough data
8.8
1398
Survey Customization
Not enough data
8.5
1160
Not enough data
8.2
1198
Not enough data
8.1
1076
Not enough data
8.1
907
Survey Insights
Not enough data
8.6
1367
Not enough data
8.0
937
Not enough data
8.5
1259
Not enough data
8.4
1136
Agentic AI - Survey
Not enough data
7.6
148
Not enough data
7.7
148
Not enough data
8.0
151
Customization
Not enough data
8.6
210
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
228
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.5
204
Categories
Categories
Shared Categories
Alchemer Feedback Platform and SurveyMonkey are categorized as Feedback Analytics
Unique Categories
Alchemer Feedback Platform is categorized as Experience Management
SurveyMonkey is categorized as Survey and Online Form Builder
Reviews
Reviewers' Company Size
Alchemer Feedback Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
6.2%
Education Management
6.2%
Higher Education
6.2%
Research
6.2%
Non-Profit Organization Management
5.7%
Other
69.6%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
What is Alchemer EFM used for?
1 Comment
KS
It is used to collect, analyze, and act on customer and employee feedback to improve experience (CX/EX), loyalty, and retention.Read more
Alchemer Feedback Platform has no more discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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