Compare Alchemer Feedback Platform and Dynamics 365 Customer Voice 
At a Glance
Market Segments
Mid-Market (37.3% of reviews)
Small-Business (35.3% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Alchemer Feedback Platform
Star Rating
(194)4.5 out of 5
Market Segments
Mid-Market (37.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Alchemer Feedback PlatformDynamics 365 Customer Voice
Star Rating
(17)4.5 out of 5
Market Segments
Small-Business (35.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer VoiceAlchemer Feedback Platform vs Dynamics 365 Customer Voice
When assessing the two solutions, reviewers found them equally easy to use and administer. However, Dynamics 365 Customer Voice is easier to set up, while Alchemer Feedback Platform is easier to do business with overall.
- Reviewers felt that Alchemer Feedback Platform meets the needs of their business better than Dynamics 365 Customer Voice.
- When comparing quality of ongoing product support, reviewers felt that Alchemer Feedback Platform is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Dynamics 365 Customer Voice over Alchemer Feedback Platform.
Pricing
Entry-Level Pricing
Alchemer Feedback Platform
Business Platform
Contact Us
Per Year
Alchemer’s platform empowers you to do more with feedback. Capture actionable feedback across surveys, websites, apps, and third-party channels – ensuring you never miss a critical moment or customer insight. Integrate feedback with 400+ business systems and automate workflows to trigger real-time actions, empowering your teams to respond instantly and close the loop. Transform feedback data into clear, actionable insights with AI-powered analysis, intuitive dashboards, and robust reporting tools to make an impact on your goals.
- Omnichannel feedback management
- Dashboards & reporting
- AI feedback analysis
Dynamics 365 Customer Voice
No pricing availableFree Trial
Alchemer Feedback Platform
Free Trial is available
Dynamics 365 Customer Voice
No trial information availableRatings
Meets Requirements
9.1
180
8.7
15
Ease of Use
8.8
180
8.8
15
Ease of Setup
8.9
100
9.0
10
Ease of Admin
8.8
97
8.8
10
Quality of Support
8.8
152
8.7
14
Has the product been a good partner in doing business?
8.9
92
8.5
9
Product Direction (% positive)
7.9
177
8.1
12
Features by Category
Analytics
9.3
12
7.9
8
8.9
9
8.2
11
8.6
7
7.7
11
4.3
5
7.8
10
Customization
8.5
9
8.3
9
6.4
7
8.1
8
7.7
8
7.6
7
6.7
7
7.7
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Alchemer Feedback Platform and Dynamics 365 Customer Voice are categorized as Experience Management
Unique Categories
Alchemer Feedback Platform is categorized as Feedback Analytics
Dynamics 365 Customer Voice has no unique categories
Reviews
Reviewers' Company Size
Alchemer Feedback Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Customer Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
6.2%
Education Management
6.2%
Higher Education
6.2%
Research
6.2%
Non-Profit Organization Management
5.7%
Other
69.6%
Information Technology and Services
17.6%
Financial Services
11.8%
Computer Software
11.8%
Wholesale
5.9%
Warehousing
5.9%
Other
47.1%
Alternatives
Discussions
What is Alchemer EFM used for?
1 Comment
KS
It is used to collect, analyze, and act on customer and employee feedback to improve experience (CX/EX), loyalty, and retention.Read more
Alchemer Feedback Platform has no more discussions with answers
Dynamics 365 Customer Voice has no discussions with answers
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