# Alchemer Feedback Platform, AskNicely vs Qualtrics Customer Experience Comparison

| | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 196 | 1,050 | 750 | 
| **Largest Market Segment** | Mid-Market (36.9% of reviews) | Mid-Market (47.9% of reviews) | Enterprise (51.5% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Contact Us | Contact Us | 

---
## Top Pros & Cons

### Alchemer Feedback Platform

Pros:
- Ease of Use (5 reviews)
- Customer Support (3 reviews)

Cons:
- Complexity (2 reviews)
- Difficult Setup (2 reviews)

### AskNicely

Pros:
- Ease of Use (33 reviews)
- Customer Support (22 reviews)

Cons:
- Difficult Reporting (6 reviews)
- Limited Customization (6 reviews)

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

---
## Ratings Comparison
| Rating | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (181 reviews) | 9.3 (884 reviews) | 8.6 (601 reviews) | 
  | **Ease of Use** | 8.8 (181 reviews) | 9.4 (899 reviews) | 8.4 (604 reviews) | 
  | **Ease of Setup** | 8.8 (101 reviews) | 9.2 (582 reviews) | 7.6 (361 reviews) | 
  | **Ease of Admin** | 8.8 (97 reviews) | 9.3 (569 reviews) | 7.9 (349 reviews) | 
  | **Quality of Support** | 8.7 (153 reviews) | 9.4 (794 reviews) | 8.5 (568 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (92 reviews) | 9.5 (560 reviews) | 8.5 (341 reviews) | 
  | **Product Direction (% positive)** | 7.9 (178 reviews) | 9.1 (885 reviews) | 8.6 (578 reviews) | 

---
## Pricing

### Alchemer Feedback Platform

#### Entry-Level Pricing

Plan: Business Platform

Price: Contact Us Per Year

Description: Alchemer’s platform empowers you to do more with feedback. Capture actionable feedback across surveys, websites, apps, and third-party channels – ensuring you never miss a critical moment or customer insight. Integrate feedback with 400+ business systems and automate workflows to trigger real-time actions, empowering your teams to respond instantly and close the loop. Transform feedback data into clear, actionable insights with AI-powered analysis, intuitive dashboards, and robust reporting tools to make an impact on your goals.

Key Features:
- Omnichannel feedback management
- Dashboards & reporting
- AI feedback analysis

[Learn more about Alchemer Feedback Platform](https://www.g2.com/products/alchemer-feedback-platform/reviews)

#### Free Trial

Yes

### AskNicely

#### Entry-Level Pricing

Plan: Learn

Price: Contact Us

Description: Capture what matters most to customers with engaging CSAT and NPS surveys.


Key Features:
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys

[Browse all 3 editions](https://www.g2.com/products/asknicely/pricing)

#### Free Trial

No

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Alchemer Feedback Platform** | N/A | N/A |
| **AskNicely** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 86 |

#### Social Analytics

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Competitor Analysis** | Not enough data | Not enough data | 8.2 (59 reviews) | 
| **Follower Analysis** | Not enough data | Not enough data | 8.2 (65 reviews) | 
| **Post Performance** | Not enough data | Not enough data | 8.5 (68 reviews) | 
| **Paid Campaign Tracking** | Not enough data | Not enough data | Not enough data | 
| **Attribution** | Not enough data | Not enough data | Not enough data | 
| **Hashtag Analytics** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Report Customizability** | Not enough data | Not enough data | 8.2 (72 reviews) | 
| **Report Exporting** | Not enough data | Not enough data | 8.2 (73 reviews) | 
| **Scalability** | Not enough data | Not enough data | 8.3 (71 reviews) | 
| **White Label** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Alchemer Feedback Platform** | N/A | N/A |
| **AskNicely** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.8/10 | 44 |

#### Quality Assurance

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 9.1 (37 reviews) | 
| **Calibration** | Not enough data | Not enough data | 8.8 (36 reviews) | 
| **Reports** | Not enough data | Not enough data | 8.4 (38 reviews) | 

#### Engagement

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | 8.4 (39 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.8 (39 reviews) | 
| **Training** | Not enough data | Not enough data | 8.7 (35 reviews) | 

#### Performance

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.7 (34 reviews) | 
| **Compliance** | Not enough data | Not enough data | 9.3 (35 reviews) | 

#### Generative AI

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Alchemer Feedback Platform** | 7.5/10 | 14 |
| **AskNicely** | 8.5/10 | 232 |
| **Qualtrics Customer Experience** | 8.4/10 | 137 |

#### Analytics

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | 9.3 (12 reviews) | 9.7 (217 reviews) | 9.1 (111 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (9 reviews) | 9.5 (192 reviews) | 8.9 (109 reviews) | 
| **Customer Effort Score (CES)** | 8.6 (7 reviews) | 9.0 (173 reviews) | 8.8 (105 reviews) | 
| **Gamification** | 4.3 (5 reviews) | 8.3 (161 reviews) | 7.7 (60 reviews) | 

#### Customization

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Stakeholder Management** | 8.5 (9 reviews) | 8.7 (170 reviews) | 8.4 (94 reviews) | 
| **Multilanguage Support** | 6.4 (7 reviews) | 8.2 (147 reviews) | 8.4 (101 reviews) | 
| **Multiple Branding Support** | 7.7 (8 reviews) | 8.4 (150 reviews) | 8.6 (94 reviews) | 
| **Vertical-specific Solutions** | 6.5 (8 reviews) | 8.6 (148 reviews) | 8.4 (91 reviews) | 

#### Generative AI

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (116 reviews) | 8.3 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (118 reviews) | 7.7 (11 reviews) | 

#### Agentic AI - Experience Management

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.9 (14 reviews) | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.2 (12 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Alchemer Feedback Platform** | N/A | N/A |
| **AskNicely** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 132 |

#### Feedback Management

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 8.3 (92 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.6 (99 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.3 (118 reviews) | 

#### Feedback Analysis

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 8.3 (102 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.3 (104 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 8.7 (103 reviews) | 

#### Feedback Sources

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 8.3 (94 reviews) | 
| **Surveys** | Not enough data | Not enough data | 9.0 (121 reviews) | 
| **Social Media** | Not enough data | Not enough data | 8.4 (82 reviews) | 
| **Customer Service Channels** | Not enough data | Not enough data | 8.7 (85 reviews) | 

#### Generative AI

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (10 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (10 reviews) | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Alchemer Feedback Platform** | N/A | N/A |
| **AskNicely** | N/A | N/A |
| **Qualtrics Customer Experience** | 7.8/10 | 97 |

#### Monitoring & Listening

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Social Measurement** | Not enough data | Not enough data | 8.4 (82 reviews) | 
| **Influencer Identification** | Not enough data | Not enough data | 7.7 (72 reviews) | 
| **Brand Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | 
| **Competitor Analysis** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 7.2 (81 reviews) | 
| **Social Reporting** | Not enough data | Not enough data | 7.8 (83 reviews) | 
| **Alerts and Notifications** | Not enough data | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Alchemer Feedback Platform** | N/A | N/A |
| **AskNicely** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.7/10 | 48 |

#### Platform

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Health Score** | Not enough data | Not enough data | 8.5 (45 reviews) | 
| **Customer Profiles** | Not enough data | Not enough data | 9.1 (45 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.9 (45 reviews) | 

#### Predictions

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Service Quality Assurance** | Not enough data | Not enough data | 8.9 (44 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.7 (45 reviews) | 
| **Revenue Impact** | Not enough data | Not enough data | Feature Not Available | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.4 (44 reviews) | 
| **Sentiment** | Not enough data | Not enough data | 8.9 (46 reviews) | 
| **Retention** | Not enough data | Not enough data | 8.7 (46 reviews) | 

#### Generative AI

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.5 (8 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.8 (8 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Alchemer Feedback Platform** | N/A | N/A |
| **AskNicely** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 157 |

#### Generative AI

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 8.7 (133 reviews) | 
| **Tickets** | Not enough data | Not enough data | 8.3 (97 reviews) | 
| **Macros** | Not enough data | Not enough data | 8.4 (73 reviews) | 

#### Channels

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | 8.5 (67 reviews) | 
| **Social** | Not enough data | Not enough data | 8.8 (136 reviews) | 
| **Live Chat** | Not enough data | Not enough data | Feature Not Available | 
| **Phone** | Not enough data | Not enough data | Feature Not Available | 
| **Text** | Not enough data | Not enough data | 8.2 (51 reviews) | 

#### Insight

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 8.3 (69 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.3 (123 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 8.1 (50 reviews) | 
| **Help Desk** | Not enough data | Not enough data | Feature Not Available | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Alchemer Feedback Platform** | N/A | N/A |
| **AskNicely** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Alchemer Feedback Platform** | N/A | N/A |
| **AskNicely** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Alchemer Feedback Platform** | N/A | N/A |
| **AskNicely** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Alchemer Feedback Platform (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


**Unique to Qualtrics Customer Experience (8):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Alchemer Feedback Platform | AskNicely | Qualtrics Customer Experience | 
|---|---|---|---|
| **Small-Business** | 34.9% | 43.4% | 12.7% | 
| **Mid-Market** | 36.9% | 47.9% | 35.7% | 
| **Enterprise** | 28.2% | 8.7% | 51.5% | 

### By Industry

#### Alchemer Feedback Platform

- **Education Management:** 6.2%
- **Market Research:** 6.2%
- **Higher Education:** 6.2%
- **Research:** 6.2%
- **Non-Profit Organization Management:** 5.6%
- **Computer Software:** 5.1%
- **Marketing and Advertising:** 5.1%
- **Financial Services:** 4.6%
- **Hospital & Health Care:** 4.1%
- **Internet:** 4.1%
- **Other:** 46.7%

#### AskNicely

- **Computer Software:** 12.4%
- **Information Technology and Services:** 8.7%
- **Internet:** 5.3%
- **Health, Wellness and Fitness:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Consumer Services:** 2.9%
- **Telecommunications:** 2.5%
- **Real Estate:** 2.5%
- **Other:** 48.9%

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 7.0%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.5%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.2%

---
## Alternatives

### Alternatives to Alchemer Feedback Platform

- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3014 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2058 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23534 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4054 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (789 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (480 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4155 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1688 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)

### Alternatives to AskNicely

- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3014 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4054 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (205 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2058 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1688 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (206 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (789 reviews)

### Alternatives to Qualtrics Customer Experience

- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4054 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (205 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23534 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1688 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1135 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2058 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)

---
## Top Discussions

### Alchemer Feedback Platform

- Title: [What is Alchemer EFM used for?](https://www.g2.com/discussions/what-is-alchemer-efm-used-for) — 1 comment
  > **Top comment:** "It is used to collect, analyze, and act on customer and employee feedback to improve experience (CX/EX), loyalty, and retention."

### AskNicely

- Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lou,

You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..."
- Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote
  > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..."
- Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote
  > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..."
- Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote
  > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..."
- Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote
  > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..."

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/alchemer-feedback-platform-vs-asknicely-vs-qualtrics-customer-experience)