Compare Alchemer Feedback Platform and AskNicely 
Featured Products
At a Glance
Market Segments
Mid-Market (37.3% of reviews)
Mid-Market (47.9% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us
Alchemer Feedback Platform
Star Rating
(194)4.5 out of 5
Market Segments
Mid-Market (37.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Alchemer Feedback PlatformAskNicely
Star Rating
(1,050)4.7 out of 5
Market Segments
Mid-Market (47.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that AskNicely excels in user satisfaction, boasting a significantly higher overall score compared to Alchemer Feedback Platform. Users appreciate its user-friendly interface and features like AI-generated questions, which simplify the feedback process.
- According to verified reviews, AskNicely's implementation process is praised for its intuitive onboarding, making it easy for teams to get started quickly. In contrast, while Alchemer is noted for its ease of use, some users mention that it can feel overwhelming at times due to its extensive features.
- Users say that AskNicely provides exceptional customer support, with many highlighting the readily available assistance when needed. Alchemer also receives positive feedback for its support, but some users feel that AskNicely's service stands out as more responsive and solution-oriented.
- Reviewers mention that AskNicely's ability to gather feedback efficiently has led to impressive results, such as generating over 250 positive Google reviews in a year. Alchemer, while feature-rich with options like skip logic, does not have as many users reporting similar success stories.
- According to recent feedback, AskNicely is recognized for being a budget-friendly option without sacrificing quality, which appeals to many users. Alchemer, on the other hand, is seen as a solid choice but lacks the same level of affordability that some users find attractive in AskNicely.
- G2 reviewers highlight that AskNicely's focus on gamification and stakeholder management features enhances user engagement, whereas Alchemer's offerings in these areas are perceived as less robust, with users noting a need for improvement in gamification capabilities.
Pricing
Entry-Level Pricing
Alchemer Feedback Platform
Business Platform
Contact Us
Per Year
Alchemer’s platform empowers you to do more with feedback. Capture actionable feedback across surveys, websites, apps, and third-party channels – ensuring you never miss a critical moment or customer insight. Integrate feedback with 400+ business systems and automate workflows to trigger real-time actions, empowering your teams to respond instantly and close the loop. Transform feedback data into clear, actionable insights with AI-powered analysis, intuitive dashboards, and robust reporting tools to make an impact on your goals.
- Omnichannel feedback management
- Dashboards & reporting
- AI feedback analysis
AskNicely
Learn
Contact Us
Capture what matters most to customers with engaging CSAT and NPS surveys.
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys
Free Trial
Alchemer Feedback Platform
Free Trial is available
AskNicely
No trial information availableRatings
Meets Requirements
9.1
180
9.3
884
Ease of Use
8.8
180
9.4
899
Ease of Setup
8.9
100
9.2
582
Ease of Admin
8.8
97
9.3
569
Quality of Support
8.8
152
9.4
794
Has the product been a good partner in doing business?
8.9
92
9.5
560
Product Direction (% positive)
7.9
177
9.1
885
Features by Category
Analytics
9.3
12
9.7
217
8.9
9
9.5
192
8.6
7
9.0
173
4.3
5
8.3
161
Customization
8.5
9
8.7
170
6.4
7
8.2
147
7.7
8
8.4
150
6.7
7
8.6
148
Generative AI
Not enough data
8.5
116
Not enough data
8.6
118
Agentic AI - Experience Management
Not enough data
7.6
12
Not enough data
7.9
14
Not enough data
7.9
12
Not enough data
8.2
12
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Alchemer Feedback Platform and AskNicely are categorized as Experience Management
Unique Categories
Alchemer Feedback Platform is categorized as Feedback Analytics
AskNicely has no unique categories
Reviews
Reviewers' Company Size
Alchemer Feedback Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
AskNicely
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
6.2%
Education Management
6.2%
Higher Education
6.2%
Research
6.2%
Non-Profit Organization Management
5.7%
Other
69.6%
Computer Software
12.4%
Information Technology and Services
8.7%
Internet
5.3%
Health, Wellness and Fitness
5.1%
Marketing and Advertising
4.2%
Other
64.3%
Alternatives
Discussions
What is Alchemer EFM used for?
1 Comment
KS
It is used to collect, analyze, and act on customer and employee feedback to improve experience (CX/EX), loyalty, and retention.Read more
Alchemer Feedback Platform has no more discussions with answers
Can you support different languages?
1 Comment
MA
Since you input the questions and answers, it should support different languages.Read more
Can I customise the survey?
1 Comment
MS
You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can...Read more
How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response
1 Comment
SW
Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce...Read more
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