# Akamai Online Bot & Abuse Protection vs SAP Customer Identity and Access Management Comparison - What are their main differences? 

At a Glance

Star Rating

**Akamai Online Bot & Abuse Protection** [

4/5(13)

](https://www.g2.com/products/akamai-online-bot-abuse-protection/reviews#reviews)

**SAP Customer Identity and Access Management** [

4.1/5(30)

](https://www.g2.com/products/sap-customer-identity-and-access-management/reviews#reviews)

Market Segments

**Akamai Online Bot & Abuse Protection**
Mid-Market (63.6% of reviews)

**SAP Customer Identity and Access Management**
Enterprise (48.3% of reviews)

Pros & Cons

**Akamai Online Bot & Abuse Protection**
[
Security (1)
](https://www.g2.com/products/akamai-online-bot-abuse-protection/reviews?filters%5Bsentiment_snippet%5D=2327532&qs=pros-and-cons#reviews)[
Additional Costs (1)
](https://www.g2.com/products/akamai-online-bot-abuse-protection/reviews?filters%5Bsentiment_snippet%5D=2327472&qs=pros-and-cons#reviews)[
Complex Setup (1)
](https://www.g2.com/products/akamai-online-bot-abuse-protection/reviews?filters%5Bsentiment_snippet%5D=2327480&qs=pros-and-cons#reviews)

**SAP Customer Identity and Access Management**
[
Customer Support (2)
](https://www.g2.com/products/sap-customer-identity-and-access-management/reviews?filters%5Bsentiment_snippet%5D=2278695&qs=pros-and-cons#reviews)[
Ease of Use (2)
](https://www.g2.com/products/sap-customer-identity-and-access-management/reviews?filters%5Bsentiment_snippet%5D=2278736&qs=pros-and-cons#reviews)[
Complexity (2)
](https://www.g2.com/products/sap-customer-identity-and-access-management/reviews?filters%5Bsentiment_snippet%5D=2278757&qs=pros-and-cons#reviews)[
Complexity Issues (1)
](https://www.g2.com/products/sap-customer-identity-and-access-management/reviews?filters%5Bsentiment_snippet%5D=2278759&qs=pros-and-cons#reviews)

Entry-Level Pricing

**Akamai Online Bot & Abuse Protection**
No pricing available

**SAP Customer Identity and Access Management**
No pricing available

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

- Users report that Akamai Identity Cloud excels in user experience with a high authentication user experience rating of 9.0, while SAP Customer Identity and Access Management, although rated well, falls slightly behind with an 8.7 rating.
- Reviewers mention that Akamai offers superior multi-factor authentication options, particularly highlighting its SMS-Based and Email-Based authentication methods, both rated at 9.0 and 9.4 respectively, compared to SAP's offerings which do not match this level of user satisfaction.
- G2 users indicate that Akamai's self-service features, such as self-registration and self-service password administration, are highly rated at 9.0 and 8.0, respectively, making it easier for users to manage their accounts without needing admin support, while SAP's self-service features are perceived as less intuitive.
- Users on G2 report that Akamai's customer data linking feature is particularly strong, receiving a 9.8 rating, which allows for better integration and management of user data across platforms, whereas SAP's capabilities in this area are not as highly regarded.
- Reviewers mention that the ease of connecting applications is a notable weakness for Akamai, rated at 7.0, while SAP's ease of installation on server is also rated at 6.8, indicating both products have room for improvement in this area.
- Users say that Akamai's scalability is impressive, rated at 9.0, which is crucial for growing businesses, while SAP's scalability features are not highlighted as strongly, suggesting that Akamai may be a better fit for companies anticipating rapid growth.

Pricing

Entry-Level Pricing

**Akamai Online Bot & Abuse Protection**

Akamai Online Bot & Abuse Protection
No pricing available

**SAP Customer Identity and Access Management**

SAP Customer Identity and Access Management
No pricing available

Free Trial

**Akamai Online Bot & Abuse Protection**

Akamai Online Bot & Abuse Protection
No trial information available

**SAP Customer Identity and Access Management**

SAP Customer Identity and Access Management
No trial information available

Ratings

Meets Requirements

8.9

11

8.5

27

Ease of Use

8.8

11

8.3

27

Ease of Setup

Not enough data

6.8

10

Ease of Admin

Not enough data

6.8

10

Quality of Support

8.2

11

8.5

27

Has the product been a good partner in doing business?

Not enough data

8.0

10

Product Direction (% positive)

7.9

11

7.1

24

Features by Category

Single Sign-On (SSO)[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

Not enough data

8.2

5

Additional Functionality

Generative AI

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Active Directory Integration

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Data Verification

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Biometrics

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Password Management

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Employee Onboarding

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Credential Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Authentication Options

Authentication User experience

Not enough data

9.0(won by default)

5

Supports Required Authentication systems

Not enough data

8.7(won by default)

5

Multi-Factor Authentication

Not enough data

Not enough data

Supports Required Authentication Methods/Protocols

Not enough data

Not enough data

Federation/SAML support (idp)

Not enough data

Not enough data

Federation/SAML support (sp)

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Access Control Types

Endpoint access

Not enough data

Not enough data

Local Access

Not enough data

Not enough data

Remote Access

Not enough data

Not enough data

Partner Access

Not enough data

Not enough data

Supports BYOD users

Not enough data

Not enough data

Administration

Ease of installation on server

Not enough data

Not enough data

Password Policy Enforcement

Not enough data

8.3(won by default)

5

Administration Console

Not enough data

8.3(won by default)

5

Ease of connecting applications

Not enough data

7.0(won by default)

5

Self Service Password Administration

Not enough data

8.0(won by default)

5

Single Sign On

Not enough data

Not enough data

Platform

Multiple Operating system support

Not enough data

Not enough data

Multi-Domain Support

Not enough data

Not enough data

Cross Browser support

Not enough data

Not enough data

Fail over protection

Not enough data

Not enough data

Reporting

Not enough data

Not enough data

Auditing

Not enough data

Not enough data

Third Party Web Services support

Not enough data

Not enough data

Identity Management[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Fraud Detection

Not enough data

Not enough data

PCI Compliance

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Privileged Account Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Member Accounts

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Self-Service Access Request

Not enough data

Not enough data

User Provisioning

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Active Directory Integration

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

API

Not enough data

Not enough data

Unified Directory

Not enough data

Not enough data

Multi-Factor Authentication

Not enough data

Not enough data

Biometrics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Credential Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Password Management

Not enough data

Not enough data

Access Certification

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Multi-Factor Authentication (MFA)[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

Not enough data

9.1

6

Authentication type

SMS-Based

Not enough data

9.0(won by default)

5

Voice-Based Telephony

Not enough data

Not enough data

Email-Based

Not enough data

9.4(won by default)

6

Hardware Token-Based

Not enough data

Not enough data

Software Token

Not enough data

9.0(won by default)

5

Biometric Factor

Not enough data

Not enough data

Mobile-Push

Not enough data

9.0(won by default)

5

Risk-Based Authentication

Not enough data

9.3(won by default)

5

Knowledge-Based Authentication

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Mobile Authentication

Not enough data

Not enough data

Functionality

Multi-Device Sync

Not enough data

9.0(won by default)

5

Backup

Not enough data

Not enough data

Implementation

Easy Setup

Not enough data

Not enough data

Mobile SDK

Not enough data

Not enough data

Web SDK

Not enough data

Not enough data

Additional Functionality

Credential Management

Not enough data

Not enough data

Active Directory Integration

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Social Sign On

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

API

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Fraud Detection

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Member Accounts

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Data Verification

Not enough data

Not enough data

Biometrics

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Risk Alerts

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Password Management

Not enough data

Not enough data

Push Notifications

Not enough data

Not enough data

Access Control

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Multiple Authentication Methods

Not enough data

Not enough data

Risk-Based Authentication (RBA)[Hide 8 FeaturesShow 8 Features](javascript:void(0);)

Not enough data

Not enough data

Administration

Bi-Directional Identity Synchronization

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Cloud Directory

Not enough data

Not enough data

Application Integrations

Not enough data

Not enough data

Password Synchronization

Not enough data

Not enough data

Password Management

Not enough data

Not enough data

Credential Management

Not enough data

Not enough data

Password Policies

Not enough data

Not enough data

Customer Identity and Access Management (CIAM)[Hide 31 FeaturesShow 31 Features](javascript:void(0);)

Not enough data

9.0

11

Functionality

Self-registration and self-service

Not enough data

9.0(won by default)

7

|

Verified

Authentication

Not enough data

8.7(won by default)

9

|

Verified

Scalability

Not enough data

9.0(won by default)

8

|

Verified

Consent and preference management

Not enough data

8.8(won by default)

7

|

Verified

Social login

Not enough data

8.5(won by default)

9

|

Verified

Customer data linking

Not enough data

9.8(won by default)

8

|

Verified

Access Management

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

AI Authentication Risk Management - Customer Identity and Access Management (CIAM)

Adaptive MFA

Not enough data

Not enough data

Anomaly Detection

Not enough data

Not enough data

Fraudulent Login Detection

Not enough data

Not enough data

Adaptive Authentication Policies

Not enough data

Not enough data

Risk-Based Authentication

Not enough data

Not enough data

AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)

Behavioral Biometric Analysis

Not enough data

Not enough data

Liveness Detection

Not enough data

Not enough data

AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)

Account Recovery Assistants

Not enough data

Not enough data

Constraint Enforcement

Not enough data

Not enough data

Additional Functionality

Real-Time Notifications

Not enough data

Not enough data

Access Certification

Not enough data

Not enough data

Behavioral Analytics

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Multiple Authentication Methods

Not enough data

Not enough data

User Provisioning

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Automatic User/Device Recognition

Not enough data

Not enough data

Unified Directory

Not enough data

Not enough data

Self-Service Access Request

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Passwordless Authentication[Hide 4 FeaturesShow 4 Features](javascript:void(0);)

Not enough data

Not enough data

Functionality

FIDO2-compliant

Not enough data

Not enough data

Works with hardware security keys

Not enough data

Not enough data

Multiple authentication methods

Not enough data

Not enough data

Offline or no-phone solution

Not enough data

Not enough data

Bot Detection and Mitigation[Hide 23 FeaturesShow 23 Features](javascript:void(0);)

Not enough data

Not enough data

Bot Detection & Classification - Bot Detection and Mitigation

Bot Traffic Analytics

Not enough data

Not enough data

Good Bot Identification

Not enough data

Not enough data

Malicious Bot Detection

Not enough data

Not enough data

Protection & Mitigation - Bot Detection and Mitigation

Automated Bot Mitigation

Not enough data

Not enough data

API Abuse Protection

Not enough data

Not enough data

Account Takeover Protection

Not enough data

Not enough data

AI-Powered Detection & Intelligence - Bot Detection and Mitigation

AI-Powered Bot Detection

Not enough data

Not enough data

AI Agent & LLM Traffic Management

Not enough data

Not enough data

Adaptive AI Threat Response

Not enough data

Not enough data

Additional Functionality

Web Traffic Monitoring

Not enough data

Not enough data

Anomaly/Malware Detection

Not enough data

Not enough data

Fraud Detection

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Bot Mitigation

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Real-time Alerts

Not enough data

Not enough data

Threat Intelligence

Not enough data

Not enough data

Bot Detection

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Behavioral Analytics

Not enough data

Not enough data

Reviews

Reviewers' Company Size

[![Akamai Online Bot & Abuse Protection](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_bfcdfd194907955648bbb188d50f2ffd/akamai-online-bot-abuse-protection.png "Akamai Online Bot & Abuse Protection")](https://www.g2.com/products/akamai-online-bot-abuse-protection/reviews)

Akamai Online Bot & Abuse Protection

Small-Business(50 or fewer emp.)

27.3%

Mid-Market(51-1000 emp.)

63.6%

Enterprise(\> 1000 emp.)

9.1%

[![SAP Customer Identity and Access Management](https://images.g2crowd.com/uploads/product/hd_favicon/b5f8f986beca96ab0027c693ee762fb9/sap-customer-identity-and-access-management.svg "SAP Customer Identity and Access Management")](https://www.g2.com/products/sap-customer-identity-and-access-management/reviews)

SAP Customer Identity and Access Management

Small-Business(50 or fewer emp.)

20.7%

Mid-Market(51-1000 emp.)

31.0%

Enterprise(\> 1000 emp.)

48.3%

Small-Business

(50 or fewer emp.)

27.3%

20.7%

Mid-Market

(51-1000 emp.)

63.6%

31.0%

Enterprise

(\> 1000 emp.)

9.1%

48.3%

Reviewers' Industry

[![Akamai Online Bot & Abuse Protection](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_bfcdfd194907955648bbb188d50f2ffd/akamai-online-bot-abuse-protection.png "Akamai Online Bot & Abuse Protection")](https://www.g2.com/products/akamai-online-bot-abuse-protection/reviews)
Akamai Online Bot & Abuse Protection

Information Technology and Services

33.3%

Computer Software

25.0%

Utilities

8.3%

Religious Institutions

8.3%

Philanthropy

8.3%

Other

16.7%

[![SAP Customer Identity and Access Management](https://images.g2crowd.com/uploads/product/hd_favicon/b5f8f986beca96ab0027c693ee762fb9/sap-customer-identity-and-access-management.svg "SAP Customer Identity and Access Management")](https://www.g2.com/products/sap-customer-identity-and-access-management/reviews)
SAP Customer Identity and Access Management

Information Technology and Services

20.7%

Business Supplies and Equipment

10.3%

Marketing and Advertising

6.9%

Pharmaceuticals

6.9%

Transportation/Trucking/Railroad

6.9%

Other

48.3%

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