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Compare Aivo and Zoho Desk

See this
side-by-side comparison of Aivo vs. Zoho Desk
based on preference data from user reviews. Aivo rates 4.4/5 stars with 80 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Aivo
Aivo
(80)
4.4 out of 5
Aivo
Optimized for quick response
Zoho Desk
Zoho Desk
(2,681)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Zoho Desk
Zoho Desk
Market Segments
Aivo
Aivo
Enterprise (44.6% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
Aivo
Aivo
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

Aivo vs Zoho Desk

When assessing the two solutions, reviewers found Aivo easier to use and administer. However, reviewers felt that the products are equally easy to set up, and both vendors make it equally easy to do business overall.

  • Reviewers felt that Zoho Desk meets the needs of their business better than Aivo.
  • When comparing quality of ongoing product support, reviewers felt that Aivo is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Aivo over Zoho Desk.
Categories
Shared Categories
Aivo
Aivo
Zoho Desk
Zoho Desk
Aivo and Zoho Desk are categorized as Customer Self-Service and Live Chat
Unique Categories
Zoho Desk
Zoho Desk is categorized as Social Customer Service and Help Desk
Pricing
Aivo
Aivo Pricing
Free Trial Unavailable
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
Aivo
Aivo
8.5
Responses: 69
Zoho Desk
Zoho Desk
8.7
Responses: 2096
Ease of Use
Aivo
Aivo
8.6
Responses: 67
Zoho Desk
Zoho Desk
8.5
Responses: 2116
Ease of Setup
Aivo
Aivo
8.2
Responses: 59
Zoho Desk
Zoho Desk
8.2
Responses: 1764
Ease of Admin
Aivo
Aivo
8.5
Responses: 60
Zoho Desk
Zoho Desk
8.3
Responses: 1779
Quality of Support
Aivo
Aivo
8.9
Responses: 69
Zoho Desk
Zoho Desk
8.2
Responses: 1888
Ease of Doing Business With
Aivo
Aivo
8.5
Responses: 63
Zoho Desk
Zoho Desk
8.5
Responses: 1605
Product Direction (% positive)
Aivo
Aivo
9.0
Responses: 69
Zoho Desk
Zoho Desk
8.6
Responses: 2063
Features
Knowledge Share
Knowledge Base
Aivo
Aivo
8.5
Responses: 25
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
Aivo
Aivo
7.6
Responses: 24
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
Aivo
Aivo
Feature Not Available
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
Aivo
Aivo
7.7
Responses: 22
Zoho Desk
Zoho Desk
8.4
Responses: 462
Communication
Pop-up Chat
Aivo
Aivo
8.5
Responses: 26
Verified Feature
Zoho Desk
Zoho Desk
9.0
Responses: 359
Verified Feature
Notifications
Aivo
Aivo
8.8
Responses: 23
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 380
Verified Feature
Targeted Emails
Aivo
Aivo
7.7
Responses: 5
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 317
In-App Messaging
Aivo
Aivo
8.5
Responses: 19
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 299
Verified Feature
Co-Browsing
Aivo
Aivo
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 43
Interaction
Web Portals
Aivo
Aivo
7.6
Responses: 26
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
Aivo
Aivo
7.8
Responses: 19
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
Aivo
Aivo
8.3
Responses: 21
Zoho Desk
Zoho Desk
8.8
Responses: 697
Live Chat
Aivo
Aivo
8.3
Responses: 23
Zoho Desk
Zoho Desk
8.6
Responses: 467
Internal Use
Customization
Aivo
Aivo
8.3
Responses: 24
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
Conversation Archiving
Aivo
Aivo
8.3
Responses: 23
Verified Feature
Zoho Desk
Zoho Desk
9.3
Responses: 12
Lead Development
Aivo
Aivo
7.4
Responses: 7
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 130
Knowledge Base
Aivo
Aivo
8.3
Responses: 24
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 348
Verified Feature
Team Inbox
Aivo
Aivo
9.0
Responses: 18
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 349
Verified Feature
Customer Profiles
Aivo
Aivo
8.0
Responses: 16
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 348
Verified Feature
Reviewers' Company Size
Reviewers of Aivo were most often representing companies in the Enterprise segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Aivo
Aivo
25.7%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
Aivo
Aivo
29.7%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
Aivo
Aivo
44.6%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Aivo
Aivo Industry
Telecommunications
10.8%
Financial Services
10.8%
Banking
10.8%
Information Technology and Services
8.1%
Utilities
5.4%
Other
54.1%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
Aivo
NATALI L.
User in Banking

Considero que cuentan con un servicio de apoyo y mantenimiento sólido que permite evacuar consultas de manera rápida y efectiva.

Zoho Desk
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Aivo
Carolina M.
Administrator in Education Management

We're having a few tech issuea a bit complicated to solve, but we hope a great solution!

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Aivo
Aivo Discussions
How do I connect my bot to my Facebook Page?
2 comments
Offical Response from Aivo
Hey there! Thanks for your question. Connecting your bot to your Facebook Page is very simple. The only thing you need is a fanpage connected to your...Read more
How does AgentBot work?
1 comment
Offical Response from Aivo
Hello! Thanks for your question. AgentBot is a chatbot powered by artificial intelligence. This means that it is not just a structured set of questions, but...Read more
What languages does AgentBot support?
1 comment
Offical Response from Aivo
Hey there! Thanks for your question. We recently launched our new semantic engine, which supports 157 languages, including English, Spanish, Italian, French,...Read more
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
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Aivo
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