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Compare Aivo and Support Hero

See this
side-by-side comparison of Aivo vs. Support Hero
based on preference data from user reviews. Aivo rates 4.4/5 stars with 80 reviews. By contrast, Support Hero rates 4.7/5 stars with 5 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Aivo
Aivo
(80)
4.4 out of 5
Aivo
Optimized for quick response
Support Hero
Support Hero
(5)
4.7 out of 5
Support Hero
Star Rating
Support Hero
Support Hero
Market Segments
Aivo
Aivo
Enterprise (44.6% of reviews)
Support Hero
Support Hero
Small-Business (60.0% of reviews)
Entry Level Price
Aivo
Aivo
No pricing information available
Support Hero
Support Hero
No pricing information available

Aivo vs Support Hero

  • Reviewers felt that Support Hero meets the needs of their business better than Aivo.
  • When comparing quality of ongoing product support, reviewers felt that Support Hero is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Support Hero over Aivo.
Categories
Shared Categories
Aivo
Aivo
Support Hero
Support Hero
Aivo and Support Hero are categorized as Customer Self-Service
Unique Categories
Support Hero
Support Hero has no unique categories
Pricing
Aivo
Aivo Pricing
Free Trial Unavailable
Support Hero
Support Hero Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
Aivo
Aivo
8.5
Responses: 69
Support Hero
Support Hero
9.0
Responses: 5
Ease of Use
Aivo
Aivo
8.6
Responses: 67
Support Hero
Support Hero
9.3
Responses: 5
Ease of Setup
Aivo
Aivo
8.2
Responses: 59
Support Hero
Support Hero
Not enough data available
Ease of Admin
Aivo
Aivo
8.5
Responses: 60
Support Hero
Support Hero
Not enough data available
Quality of Support
Aivo
Aivo
8.9
Responses: 69
Support Hero
Support Hero
9.7
Responses: 5
Ease of Doing Business With
Aivo
Aivo
8.5
Responses: 63
Support Hero
Support Hero
Not enough data available
Product Direction (% positive)
Aivo
Aivo
9.0
Responses: 69
Support Hero
Support Hero
10.0
Responses: 5
Features
Knowledge Share
Knowledge Base
Aivo
Aivo
8.5
Responses: 25
Support Hero
Support Hero
Not enough data available
Searchable Articles
Aivo
Aivo
7.6
Responses: 24
Support Hero
Support Hero
Not enough data available
Community Forums
Aivo
Aivo
Feature Not Available
Support Hero
Support Hero
Not enough data available
Interactive FAQs & Forums
Aivo
Aivo
7.7
Responses: 22
Support Hero
Support Hero
Not enough data available
Interaction
Web Portals
Aivo
Aivo
7.6
Responses: 26
Support Hero
Support Hero
Not enough data available
Forum to Reponse
Aivo
Aivo
7.8
Responses: 19
Support Hero
Support Hero
Not enough data available
Tickets and Tagging
Aivo
Aivo
8.3
Responses: 21
Support Hero
Support Hero
Not enough data available
Live Chat
Aivo
Aivo
8.3
Responses: 23
Support Hero
Support Hero
Not enough data available
Reviewers' Company Size
Reviewers of Aivo were most often representing companies in the Enterprise segment, while reviewers for Support Hero were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Aivo
Aivo
25.7%
Support Hero
Support Hero
60.0%
Mid-Market
(51-1000 emp.)
Aivo
Aivo
29.7%
Support Hero
Support Hero
40.0%
Enterprise
(> 1000 emp.)
Aivo
Aivo
44.6%
Support Hero
Support Hero
0%
Reviewers' Industry
Aivo
Aivo Industry
Telecommunications
10.8%
Financial Services
10.8%
Banking
10.8%
Information Technology and Services
8.1%
Utilities
5.4%
Other
54.1%
Support Hero
Support Hero Industry
Internet
40.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer & Network Security
20.0%
Other
0.0%
Reviews
Most Helpful Favorable Review
Aivo
Gina C.
Administrator in Information Technology and Services

Aivo (agentbot) is a very simple and intuitive cloud based solution to be set up. Depending on the complexity on your requirements, no need to have specific technical skills to have the solution up & running in a few steps and in a short period of...

Support Hero
William M.
Administrator in Internet

The highlight is the in app widget that allows you search the support documentation. It also allows our users you to create tickets in app. This means users can find solutions in the Documentation before they have to reach out to support. The WIZIWIG...

Most Helpful Critical Review
Aivo
G
Administrator in Non-Profit Organization Management

The support center takes a lot of time to solve problems

Support Hero
Catherine W.
Administrator in Information Technology and Services

When we import our articles from Freshdesk (which we still use for our main knowledge base), the differences in CSS between the two platforms can cause some ugly styling issues. I'm not sure if there's an easy solution to that, though, to be honest!

Discussions
Aivo
Aivo Discussions
How do I connect my bot to my Facebook Page?
2 comments
Offical Response from Aivo
Hey there! Thanks for your question. Connecting your bot to your Facebook Page is very simple. The only thing you need is a fanpage connected to your...Read more
How does AgentBot work?
1 comment
Offical Response from Aivo
Hello! Thanks for your question. AgentBot is a chatbot powered by artificial intelligence. This means that it is not just a structured set of questions, but...Read more
What languages does AgentBot support?
1 comment
Offical Response from Aivo
Hey there! Thanks for your question. We recently launched our new semantic engine, which supports 157 languages, including English, Spanish, Italian, French,...Read more
Support Hero
Support Hero Discussions
Monty the Mongoose crying
Support Hero has no discussions with answers
Screenshots
Support Hero
Support Hero Screenshots
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