Compare Aivo vs Support Hero

See this
comparison of Aivo vs. Support Hero
based on data from user reviews. Aivo rates 4.3/5 stars with 54 reviews. Support Hero rates 4.7/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$ 240
1,000 sessions/mo included
 
Advanced
$ 1,200
5,000 sessions/mo included
 
Enterprise
ask us
From 20,000 sessions/mo
 
Free Trial Unavailable
Free Trial Unavailable
Aivo
Essential
$ 2401,000 sessions/mo included
Advanced
$ 1,200 5,000 sessions/mo included
Enterprise
ask usFrom 20,000 sessions/mo
Free Trial Unavailable
Support Hero
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
9.0
Ease of Use
Ease of Use
8.5
9.3
Ease of Setup
Ease of Setup
7.7
Not enough data available
Ease of Admin
Ease of Admin
8.3
Not enough data available
Quality of Support
Quality of Support
8.7
9.7
Ease of Doing Business With
Ease of Doing Business With
8.2
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.0
10.0
Meets Requirements
Aivo
8.2
Support Hero
9.0
Ease of Use
Aivo
8.5
Support Hero
9.3
Ease of Setup
Aivo
7.7
Support Hero
Not enough data available
Ease of Admin
Aivo
8.3
Support Hero
Not enough data available
Quality of Support
Aivo
8.7
Support Hero
9.7
Ease of Doing Business With
Aivo
8.2
Support Hero
Not enough data available
Product Direction (% positive)
Aivo
9.0
Support Hero
10.0

Features

Knowledge Share
Knowledge Base
Aivo
8.0
Support Hero
Not enough data available
Searchable Articles
Aivo
7.9
Support Hero
Not enough data available
Community Forums
Aivo
7.4
Support Hero
Not enough data available
Interactive FAQs & Forums
Aivo
7.6
Support Hero
Not enough data available
Interaction
Web Portals
Aivo
7.3
Support Hero
Not enough data available
Forum to Reponse
Aivo
7.8
Support Hero
Not enough data available
Tickets and Tagging
Aivo
8.6
Support Hero
Not enough data available
Live Chat
Aivo
7.7
Support Hero
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
27.8%
60.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
48.1%
0%
Aivo
Small-Business
27.8%
Mid-Market
24.1%
Enterprise
48.1%
Support Hero
Small-Business
60.0%
Mid-Market
40.0%
Enterprise
0%

Reviewers' Industry

 
Telecommunications
13.0%
Internet
40.0%
 
Financial Services
11.1%
Information Technology and Services
20.0%
 
Banking
11.1%
Computer Software
20.0%
 
Utilities
7.4%
Computer & Network Security
20.0%
 
Security and Investigations
7.4%
 
Other
50.0%
Other
0.0%
Aivo
Telecommunications
13.0%
Financial Services
11.1%
Banking
11.1%
Utilities
7.4%
Security and Investigations
7.4%
Other
50.0%
Support Hero
Internet
40.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer & Network Security
20.0%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Alejandro Jacob R.
User

Knowledge data Friendly tool Awesome customer service

Olena G.
Administrator in Computer Software

First of all, at our company we really enjoy using the "Embed widget" feature, this allows us to provide help articles right on our product sites, and customers no longer need to go to a separate help site for answers. They are now able to get the right...

Most Helpful Critical Review
Most Helpful Critical Review
Carolina M.
Administrator in Internet

We're having a few tech issuea a bit complicated to solve, but we hope a great solution!

 
Aivo
Most Helpful Favorable Review
Alejandro Jacob R.
User

Knowledge data Friendly tool Awesome customer service

Most Helpful Critical Review
Carolina M.
Administrator in Internet

We're having a few tech issuea a bit complicated to solve, but we hope a great solution!

Support Hero
Most Helpful Favorable Review
Olena G.
Administrator in Computer Software

First of all, at our company we really enjoy using the "Embed widget" feature, this allows us to provide help articles right on our product sites, and customers no longer need to go to a separate help site for answers. They are now able to get the right...

Screenshots

 
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Videos

 

AgentBot is an automatic customer service solution that uses Artificial Intelligence to understand and solve customers’ needs in real time. Watch our videos!

No videos provided
Aivo

AgentBot is an automatic customer service solution that uses Artificial Intelligence to understand and solve customers’ needs in real time. Watch our videos!

Support Hero
No videos provided

Downloads

Support Hero
No downloads provided
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