Compare Aivo and RingCentral Engage
See this
side-by-side comparison of Aivo vs. RingCentral Engage
based on preference data from user reviews. Aivo rates 4.4/5 stars with 80 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Aivo Optimized for quick response |  RingCentral Engage | |
| Star Rating | Aivo | RingCentral Engage |
| Market Segments | Aivo Enterprise (44.6% of reviews) | RingCentral Engage Small-Business (54.2% of reviews) |
| Entry Level Price | Aivo No pricing information available | RingCentral Engage No pricing information available |
Aivo vs RingCentral Engage
- Reviewers felt that RingCentral Engage meets the needs of their business better than Aivo.
- When comparing quality of ongoing product support, reviewers felt that Aivo is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Aivo over RingCentral Engage.
Categories
Shared Categories
Aivo and RingCentral Engage are categorized as Customer Self-Service and Live Chat
Unique Categories
Aivo is categorized as Intelligent Virtual Assistants and Genesys AppFoundry Marketplace
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Help Desk, Employee Monitoring, Social Customer Service, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
Pricing
Free Trial Unavailable
Free Trial Unavailable
Ratings
Meets Requirements
Aivo
Responses: 69
RingCentral Engage
Responses: 19
Ease of Use
Aivo
Responses: 67
RingCentral Engage
Responses: 18
Ease of Setup
Aivo
Responses: 59
RingCentral Engage
Not enough data availableEase of Admin
Aivo
Responses: 60
RingCentral Engage
Not enough data availableQuality of Support
Aivo
Responses: 69
RingCentral Engage
Responses: 14
Ease of Doing Business With
Aivo
Responses: 63
RingCentral Engage
Not enough data availableProduct Direction (% positive)
Aivo
Responses: 69
RingCentral Engage
Responses: 18
Features
Knowledge Share
Knowledge Base
Aivo
Responses: 25
RingCentral Engage
Searchable Articles
Aivo
Responses: 24
RingCentral Engage
Responses: 5
Community Forums
Aivo
RingCentral Engage
Responses: 5
Interactive FAQs & Forums
Aivo
Responses: 22
RingCentral Engage
Responses: 5
Communication
Pop-up Chat
Aivo
Responses: 26
Verified Feature
RingCentral Engage
Responses: 8
Verified Feature
Notifications
Aivo
Responses: 23
Verified Feature
RingCentral Engage
Responses: 9
Verified Feature
Targeted Emails
Aivo
Responses: 5
Verified Feature
RingCentral Engage
In-App Messaging
Aivo
Responses: 19
Verified Feature
RingCentral Engage
Responses: 9
Verified Feature
Co-Browsing
Aivo
RingCentral Engage
Interaction
Web Portals
Aivo
Responses: 26
RingCentral Engage
Responses: 6
Forum to Reponse
Aivo
Responses: 19
RingCentral Engage
Responses: 5
Tickets and Tagging
Aivo
Responses: 21
RingCentral Engage
Responses: 5
Live Chat
Aivo
Responses: 23
RingCentral Engage
Responses: 6
Internal Use
Customization
Aivo
Responses: 24
Verified Feature
RingCentral Engage
Conversation Archiving
Aivo
Responses: 23
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Lead Development
Aivo
Responses: 7
Verified Feature
RingCentral Engage
Responses: 8
Verified Feature
Knowledge Base
Aivo
Responses: 24
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Team Inbox
Aivo
Responses: 18
Verified Feature
RingCentral Engage
Responses: 5
Verified Feature
Customer Profiles
Aivo
Responses: 16
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Reviewers' Company Size
Reviewers of Aivo were most often representing companies in the Enterprise segment, while reviewers for RingCentral Engage were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Aivo
RingCentral Engage
Mid-Market
(51-1000 emp.)
Aivo
RingCentral Engage
Enterprise
(> 1000 emp.)
Aivo
RingCentral Engage
Reviewers' Industry
Telecommunications
10.8%
Financial Services
10.8%
Banking
10.8%
Information Technology and Services
8.1%
Utilities
5.4%
Other
54.1%
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Facundo S.
Administrator in Security and Investigations
custom integration development solud support during integration
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Most Helpful Critical Review
Carolina M.
Administrator in Education Management
We're having a few tech issuea a bit complicated to solve, but we hope a great solution!
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Top Alternatives
Discussions
How do I connect my bot to my Facebook Page?
2 comments
Offical Response from Aivo
Hey there! Thanks for your question. Connecting your bot to your Facebook Page is very simple. The only thing you need is a fanpage connected to your...Read more
How does AgentBot work?
1 comment
Offical Response from Aivo
Hello! Thanks for your question. AgentBot is a chatbot powered by artificial intelligence. This means that it is not just a structured set of questions, but...Read more
What languages does AgentBot support?
1 comment
Offical Response from Aivo
Hey there! Thanks for your question. We recently launched our new semantic engine, which supports 157 languages, including English, Spanish, Italian, French,...Read more
RingCentral Engage has no discussions with answers
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