# Best Chatbots Software - Page 12

  *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)*

   Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.

### Core Capabilities of Chatbot Software

To qualify for inclusion in the Chatbots category, a product must:

- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface

### Common Use Cases for Chatbot Software

Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:

- Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center)
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests

### How Chatbot Software Differs from Other Tools

Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.

### Insights from G2 on Chatbot Software

Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.





## Category Overview

**Total Products under this Category:** 760


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 65,600+ Authentic Reviews
- 760+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Chatbots Software At A Glance

- **Leader:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- **Highest Performer:** [Twixor](https://www.g2.com/products/twixor/reviews)
- **Easiest to Use:** [Podium](https://www.g2.com/products/podium/reviews)
- **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews)
- **Best Free Software:** [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews)

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Atlas Support](https://www.g2.com/products/atlas-support/reviews)
  Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: 👋 Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. 📹 Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording. 🤖 Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience. 💬 Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center. 📬 Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface. 📊 Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox. ⌨️ Keyboard First: Take any action and navigate throughout the app with just a few keystrokes.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 23

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Atlas Support Inc](https://www.g2.com/sellers/atlas-support-inc)
- **Year Founded:** 2021
- **HQ Location:** Pleasanton, US
- **LinkedIn® Page:** https://www.linkedin.com/company/atlas-support-inc (27 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Financial Services
  - **Company Size:** 87% Small-Business, 13% Mid-Market


#### Pros & Cons

**Pros:**

- Helpful (13 reviews)
- Customer Support (11 reviews)
- Ease of Use (8 reviews)
- Customizability (6 reviews)
- User Interface (6 reviews)

**Cons:**

- Inadequate Reporting (2 reviews)
- Difficult Implementation (1 reviews)
- Integration Issues (1 reviews)
- Ticketing Issues (1 reviews)
- Ticket Management (1 reviews)

  ### 2. [AutoResponder.ai](https://www.g2.com/products/autoresponder-ai/reviews)
  Automatically reply to any WhatsApp, Facebook Messenger, Instagram, Telegram, Signal or Viber messages with http://AutoResponder.ai


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Control:** 9.2/10 (Category avg: 8.7/10)
- **Analytics:** 7.5/10 (Category avg: 8.5/10)
- **Collection of information:** 6.7/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [AutoResponder.ai](https://www.g2.com/sellers/autoresponder-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


  ### 3. [babelforce](https://www.g2.com/products/babelforce/reviews)
  babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you can draw it on a whiteboard, you can build it with babelforce. ⭐ Automate 90% of routine tasks ⭐ Achieve €1 million in savings per 50 agent seats ⭐ Deploy VoiceBots in 70+ languages ⭐ Create self-service and workflow automations ⭐ Add enterprise-grade CCaaS to Zendesk and other solutions


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [babelforce](https://www.g2.com/sellers/babelforce)
- **Company Website:** https://www.babelforce.com
- **Year Founded:** 2013
- **HQ Location:** Berlin
- **Twitter:** @babelforce (525 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/babelforce/ (39 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Mid-Market, 13% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- Call Management (2 reviews)
- Features (2 reviews)
- Agent Productivity (1 reviews)
- Automation (1 reviews)

**Cons:**

- Call Issues (2 reviews)
- Poor Call Quality (2 reviews)
- Challenging Reporting (1 reviews)
- Complexity (1 reviews)
- Complex Reporting (1 reviews)

  ### 4. [Bland AI](https://www.g2.com/products/bland-ai/reviews)
  Bland AI is an enterprise voice AI platform built for complex, high-stakes phone calls in regulated industries including Healthcare, Financial Services, and Insurance. Bland automates millions of inbound calls per year for 250+ enterprises including Signant Health, Innovacer, Samsara, First Financial Bank, Mutual of Omaha, and Kin Insurance. Core Use Cases Healthcare: Patient scheduling and appointment reminders, remote patient monitoring outreach, prior authorizations, and prescription refills. Financial Services: Customer service inquiries, lead qualification, and debt collection. Insurance: Speed-to-lead follow-up, claims inquiries, and policy renewals. Why Regulated Industries Choose Bland Most voice AI tools are built on top of proprietary model providers — which means when they go down, you go down. When they change their pricing, yours changes too. Bland owns its infrastructure end-to-end. Fully self-hosted and deployable on-premise or within a VPC, Bland gives compliance, security, and IT teams complete control over where data lives and how it's processed with none of the third-party dependencies that create risk in regulated environments. Bland also provides deep observability into every agent interaction, including call transcripts and monitoring tools that let legal and compliance teams audit, improve, and govern AI behavior at scale. Get a live phone agent in production in 30 days. Our world-class Forward Deployed Engineers work alongside your team to ensure a fast deployment without compromising on quality and compliance. Bland is for the calls you can't afford to get wrong.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 8

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Bland AI](https://www.g2.com/sellers/bland-ai)
- **Company Website:** https://bland.ai
- **Year Founded:** 2023
- **HQ Location:** San Francisco
- **LinkedIn® Page:** https://www.linkedin.com/company/bland-ai (83 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 88% Small-Business, 13% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- Features (3 reviews)
- Simple (3 reviews)
- Artificial Intelligence (2 reviews)
- Easy Integrations (2 reviews)

**Cons:**

- Complex Features (1 reviews)
- Complexity (1 reviews)
- Complex Setup (1 reviews)
- Complex Usability (1 reviews)
- Difficult Learning (1 reviews)

  ### 5. [Blip](https://www.g2.com/products/blip/reviews)
  Global visionary leaders trust our AI Conversational platform to take their brands, customer relationships and diverse communication strategies to the next level. We have unlocked value through the creation of over 125,000 virtual assistants and have exchanged over 20 billion messages to date across the globe across +2000 customers. Our intuitive and easy-to-use cloud platform and professional services are tailored to your company and challenges. We enable brands to reach and engage customers when and where they want. We are preferred partners of the leading multichannel communications platforms - fully integrated, secure, and compliant. Count on us to support your growth through the creation of potentially infinite and relevant relationships and conversations.


  **Average Rating:** 3.0/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Control:** 0.0/10 (Category avg: 8.7/10)
- **Analytics:** 0.0/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Blip](https://www.g2.com/sellers/blip-e66cd711-19c5-436e-840c-e694431da8ee)
- **Year Founded:** 1999
- **HQ Location:** Belo Horizonte, BR
- **LinkedIn® Page:** https://www.linkedin.com/company/blipbr/ (1,454 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 60% Mid-Market, 40% Enterprise


  ### 6. [Bot Shreyasi](https://www.g2.com/products/bot-shreyasi/reviews)
  BOT Shreyasi is an Artificial Intelligence based company , which solves hiring . Shreyasi AI makes the entire hr process automated by just a few clicks, from sourcing to On-boarding an employee. BOT Shreyasi artificial intelligence platform enables businesses to use talent management as a strategic advantage. For more information, visit https://botshreyasi.com/


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Control:** 9.2/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Arvind Chaudhary](https://www.g2.com/sellers/arvind-chaudhary)
- **Year Founded:** 2015
- **HQ Location:** Noida, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/botshreyasi/ (34 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


#### Pros & Cons

**Pros:**

- Scheduling (2 reviews)
- Automation (1 reviews)
- Time-saving (1 reviews)

**Cons:**

- AI Limitations (1 reviews)
- Integration Issues (1 reviews)
- Limited Customization (1 reviews)
- Limited Options (1 reviews)
- Performance Issues (1 reviews)

  ### 7. [Captivate](https://www.g2.com/products/captivate-2025-08-12/reviews)
  Captivate is an AI Sales Execution Platform. Sales teams waste too much time on admin, hunting for information, and juggling tools. Preparing for calls is tough—yet 77% of buyers won’t engage with a salesperson who lacks insight into their business (Forrester). During meetings, scrambling for details slows things down. Weak product knowledge can extend sales cycles by 40% (CSO Insights). After meetings, hours disappear into CRM updates and follow-ups. No wonder reps spend only 36% of their time actually selling (Salesforce). Captivate clears these roadblocks. It supports your team before, during, and after every sales engagement—so they can focus on what matters: selling. How Captivate Helps Before the Meeting Get fully prepared in seconds. Captivate pulls in CRM briefings, recent prospect news, and bite-sized product training—so your team enters every conversation informed and confident. During the Meeting No more scrambling for answers. Captivate provides instant access to pricing, product details, and upsell opportunities. It records and transcribes meetings, ensuring nothing gets lost. After the Meeting Post-call admin? Handled. Captivate updates the CRM, schedules follow-ups, and drafts contact reports—all automatically. Why Captivate? Unlike rigid sales platforms, Captivate works with you. We’re super-flexible middleware that integrates seamlessly with your existing tools—whether it’s a CRM, live chat, or LLM. We connect to any channel or AI system, so your sales team can stay ahead in a fast-moving market. Out of the box, we offer powerful features and integrations. Need something extra? We’ll build it. Captivate isn’t just another AI tool—it’s an AI partner, tailored to your sales process. Let AI make selling easier.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Captivate](https://www.g2.com/sellers/captivate-d52de426-abb4-416c-8c13-78ea7ada5ad8)
- **Year Founded:** 2020
- **HQ Location:** London, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/captivatechat (16 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 25% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Integrations (1 reviews)
- Simple (1 reviews)
- Team Collaboration (1 reviews)
- Versatility (1 reviews)

**Cons:**

- Expensive (1 reviews)

  ### 8. [Chatbot](https://www.g2.com/products/querlo-chatbot/reviews)
  Querlo is a Customized Artificial Intelligence Solutions company focused on the development of Chatbots and Digital Assistants that can be integrated with the latest Enterprise and Business Intelligence platforms. Starting from an HR and Employee Experience perspective and expanding to Sales Force Management and other enterprise tools. Querlo is a technology agnostic company leveraging partners and platforms like SAP SuccessFactors, Workday, IBM Watson, Microsoft Luis and more.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 6.7/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Querlo](https://www.g2.com/sellers/querlo-7d91fee1-e77f-44d7-bc8d-11ab87158bc5)
- **Year Founded:** 2015
- **HQ Location:** New York, US
- **LinkedIn® Page:** https://www.linkedin.com/company/Querlo (11 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Enterprise


  ### 9. [ChatWizard](https://www.g2.com/products/chatwizard/reviews)
  ChatGPT-based Customer Service for Your Business. Cheaper than a dedicated Customer Service Rep. Train ChatGPT on your own data. Build custom bots for Internal use, Sales, FAQs or Customer assistance.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Control:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [ChatWizard](https://www.g2.com/sellers/chatwizard)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 60% Enterprise, 40% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)


  ### 10. [CloudKarafka](https://www.g2.com/products/cloudkarafka/reviews)
  CloudKarafka is a hosted message streaming service.


  **Average Rating:** 3.5/5.0
  **Total Reviews:** 2


**Seller Details:**

- **Seller:** [84codes AB](https://www.g2.com/sellers/84codes-ab-836832e7-4788-43a8-922f-e0699b896c6a)
- **Year Founded:** 2012
- **HQ Location:** Sweden
- **Twitter:** @carlhoerberg (353 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/84codes-ab/ (48 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Enterprise, 50% Mid-Market


  ### 11. [Cody](https://www.g2.com/products/cody-cody/reviews)
  The magic of ChatGPT meets the expertise of a custom-made AI assistant trained on your specific business.


  **Average Rating:** 2.8/5.0
  **Total Reviews:** 2


**Seller Details:**

- **Seller:** [Cody](https://www.g2.com/sellers/cody)
- **HQ Location:** New York , US
- **LinkedIn® Page:** https://www.linkedin.com/company/meetcodyai/ (4 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


  ### 12. [Dah Reply Chatbot](https://www.g2.com/products/dah-reply-chatbot/reviews)
  Customized chatbot solution development to help businesses handle and automate low-level customer service related tasks.


  **Average Rating:** 3.5/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Control:** 9.2/10 (Category avg: 8.7/10)
- **Analytics:** 6.7/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Dah Reply AI](https://www.g2.com/sellers/dah-reply-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


  ### 13. [Diabolocom](https://www.g2.com/products/diabolocom/reviews)
  Diabolocom is an AI-powered cloud-based contact center and customer experience (CX) platform provider. We serve over 350 clients of all sizes, from small businesses to major international enterprises and industry leaders. Partnerships with renowned brands like Brink's, Culligan, Mantrac Group, Mitsubishi Electric, Nikon and more illustrate our success. With 20 years of expertise, Diabolocom operates in over 60 countries, supported by over 175 employees across 8 global offices. Our all-in-one Customer Service and Sales platform efficiently manages inbound and outbound interactions across all channels, powered by our proprietary AI. Diabolocom’s mission is to help businesses connect more closely with their customers through sovereign AI technologies, recognized by Frost & Sullivan with the 2024 Product Leadership Award for Innovation in Artificial Intelligence. Our cutting-edge solutions, such as Interactive Virtual Agent, Agent Assist, Sentiment Analysis, and Augmented Quality Monitoring, increase sales, boost customer satisfaction, and streamline communication across all touchpoints. Our solution, designed for seamless and efficient interactions between agents and customers, integrates with major CRMs and supports high-volume call management, auto-dialing, and real-time monitoring. Diabolocom increases contact center productivity and lower operational costs by automating manual tasks, providing intelligent real-time feedback and rich analytics for proactive decisions and a unified customer experience. Diabolocom's core value is in enhancing customer experience (CX) while improving operational efficiency for contact centers. Our solutions ensure customers feel heard, valued, and served promptly, every time. We enable businesses to automate processes within a secure and compliant environment. We offer personalized support, from tailored onboarding to ongoing assistance, ensuring smooth integration and a positive experience for our customers.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 27

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom)
- **Company Website:** https://www.diabolocom.com/
- **Year Founded:** 2005
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** https://www.linkedin.com/company/diabolocom/ (169 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Consumer Services
  - **Company Size:** 59% Mid-Market, 28% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Customer Support (4 reviews)
- Customization (4 reviews)
- Easy Implementation (4 reviews)
- Efficiency (4 reviews)

**Cons:**

- Missing Features (3 reviews)
- Customer Service (2 reviews)
- Delays (2 reviews)
- Limitations (2 reviews)
- Limited Customization (2 reviews)

  ### 14. [DocsBot AI](https://www.g2.com/products/docsbot-ai/reviews)
  DocsBot is an AI-powered chatbot that helps automate customer support and improve team productivity. It allows businesses to provide detailed and direct answers about their products, including code examples and formatted output. DocsBot can be easily added to websites through embeddable widgets and offers features like custom copywriting, where a customized ChatGPT is trained to know everything about a product, assisting in generating high-quality content. Additionally, DocsBot can reply to support tickets, serve as an internal knowledge bot, and be integrated into products via a powerful API.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 6.7/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [UglyRobot](https://www.g2.com/sellers/uglyrobot)
- **Year Founded:** 2023
- **HQ Location:** Middletown, US
- **LinkedIn® Page:** https://www.linkedin.com/company/docsbot-ai (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


  ### 15. [Elqano](https://www.g2.com/products/elqano/reviews)
  At Elqano we deeply believe that each employee can learn and be inspired by the work and knowledge of their colleagues. Connecting people and knowledge in large organizations is an untapped opportunity.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 2


**Seller Details:**

- **Seller:** [Elqano](https://www.g2.com/sellers/elqano)
- **Year Founded:** 2018
- **HQ Location:** Bidart, FR
- **Twitter:** @Elqano (14 Twitter followers)
- **LinkedIn® Page:** http://www.linkedin.com/company/elqano-when-knowledge-finds-people (15 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


#### Pros & Cons

**Pros:**

- Easy Access (1 reviews)
- Helpful (1 reviews)
- Time-saving (1 reviews)

**Cons:**

- Cost (1 reviews)
- Integration Issues (1 reviews)
- Slow Loading (1 reviews)

  ### 16. [EnableX Dialogs Cloud](https://www.g2.com/products/enablex-dialogs-cloud/reviews)
  EnableX Dialogs Cloud is a next-generation Conversational AI platform that transforms customer engagement with intelligent, personalised, and dynamic omnichannel interactions. Seamlessly integrating AI-powered Chatbots, Voicebots, Live Agent support, and AI Agent Assist, our platform enables businesses to deliver tailored experiences across websites, apps, and popular messaging and social channels, including WhatsApp, Instagram, and Facebook Messenger. Powered by Large Language Models and advanced AI, it delivers human-like, generative responses that foster meaningful connections.  At the core of Dialogs Cloud is the perfect synergy between AI bots and human expertise. Our comprehensive suite of solutions ensures businesses can engage customers seamlessly at every stage of their journey. AI-driven bots efficiently handle routine inquiries, while complex issues are smoothly handed over to live agents via voice or video calls with full conversational context. AI Agent Assist further enhances interactions by providing agents with real-time insights and suggested responses, enabling them to offer high-impact, empathetic support. With EnableX Dialogs Cloud, businesses can elevate customer interactions by making them smarter, more efficient, and more engaging at every touchpoint.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 9.2/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [VCLOUDX](https://www.g2.com/sellers/vcloudx)
- **Year Founded:** 2017
- **HQ Location:** Singapore
- **Twitter:** @EnablexIo (108 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18241218/ (46 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 75% Small-Business, 25% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Features (1 reviews)
- Helpful (1 reviews)
- Integrations (1 reviews)

**Cons:**

- AI Limitations (1 reviews)
- Challenging Reporting (1 reviews)
- Lack of Detail (1 reviews)
- Lack of Insight (1 reviews)

  ### 17. [FastBots](https://www.g2.com/products/fastbots/reviews)
  FastBots create fully automated AI chatbots like ChatGPT to help you or your customers get fast answers about your business with zero coding.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 8.3/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [FastBots](https://www.g2.com/sellers/fastbots)
- **Year Founded:** 2023
- **HQ Location:** London, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/fastbots-ai/ (2 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


#### Pros & Cons

**Pros:**

- Chatbot Development (1 reviews)
- Features (1 reviews)
- Useful (1 reviews)


  ### 18. [GPT-trainer](https://www.g2.com/products/gpt-trainer/reviews)
  GPT-trainer is the first and only no-code/low-code framework that enables you to build multi-Agent ChatGPT-like chatbots with function-calling capabilities using your own data. It also supports human escalation. The platform is user-friendly and extremely versatile, supports a variety of use cases and integrates with a growing list of other popular apps.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Paladin Max](https://www.g2.com/sellers/paladin-max)
- **Year Founded:** 2018
- **HQ Location:** Cambridge, US
- **LinkedIn® Page:** http://www.linkedin.com/company/petal-company (8 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


#### Pros & Cons

**Pros:**

- Customizability (1 reviews)
- Easy Integrations (1 reviews)
- Easy Setup (1 reviews)
- Features (1 reviews)
- Flexibility (1 reviews)


  ### 19. [HappierHr](https://www.g2.com/products/happierhr/reviews)
  We improve business processes & build innovative solutions that delivers transformation.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 2


**Seller Details:**

- **Seller:** [Searce](https://www.g2.com/sellers/searce)
- **Year Founded:** 2004
- **HQ Location:** Houston, Texas
- **Twitter:** @searce (626 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/searceinc/ (1,524 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 50% Small-Business


  ### 20. [Helloumi](https://www.g2.com/products/helloumi/reviews)
  Helloumi is a SaaS platform that helps companies engage users, using instant messaging for customer service and conversational commerce.


  **Average Rating:** 3.0/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Control:** 5.0/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 6.7/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Hello Umi](https://www.g2.com/sellers/hello-umi)
- **Year Founded:** 2017
- **HQ Location:** Barcelona, ES
- **Twitter:** @HelloUmi_es (255 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/landbot-io (75 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 50% Small-Business


  ### 21. [HiBot](https://www.g2.com/products/hibot/reviews)
  Through advanced natural language comprehension capabilities it is possible to establish and offer a Chatbot that converses and interacts as a human being. HiBot is 24 hours a day, 7 days a week, available to your customer. Be sure to sell or interact with your audience!


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Control:** 9.2/10 (Category avg: 8.7/10)
- **Analytics:** 7.5/10 (Category avg: 8.5/10)
- **Collection of information:** 6.7/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Hi Platform](https://www.g2.com/sellers/hi-platform)
- **Year Founded:** 2017
- **HQ Location:** São Paulo, BR
- **Twitter:** @HiPlatformBR (1,043 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/hiplatform/ (148 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


  ### 22. [InsertChatGPT](https://www.g2.com/products/insertchatgpt/reviews)
  InsertChatGPT enhances customer interactions with an improved chatbot, personalizing experiences for better engagement.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.2/10)
- **Control:** 7.5/10 (Category avg: 8.7/10)
- **Analytics:** 7.5/10 (Category avg: 8.5/10)
- **Collection of information:** 7.5/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [InsertChat](https://www.g2.com/sellers/insertchat)
- **Twitter:** @zakariamehbi (226 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/insertchatgpt/about/ (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 50% Small-Business


#### Pros & Cons

**Pros:**

- Customer Support (1 reviews)
- Customizability (1 reviews)
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)
- Helpful (1 reviews)

**Cons:**

- Cost (1 reviews)
- Software Bugs (1 reviews)

  ### 23. [Intaker](https://www.g2.com/products/intaker/reviews)
  Intaker is an AI-powered platform built to help law firms and local businesses connect with more clients and streamline their operations for faster growth. By automating lead capture, qualification, appointment scheduling, and follow-ups, Intaker empowers businesses to save time, increase conversions, and deliver a seamless client experience. At its core, Intaker combines 24/7 automated chatbots and AI agents to ensure every lead gets immediate attention. These tools engage prospects on your website, via SMS, or through Google Local Service Ads, capturing critical information and keeping conversations active. Intaker’s workflows take automation further by handling essential tasks like scheduling consultations, transferring qualified leads to phone calls, or even presenting retainers directly within chat—allowing law firms to retain clients faster and with less effort. Two-way texting gives firms the flexibility to engage leads through personal manual conversations or automated AI responses, ensuring the right balance of human touch and efficiency. Intaker’s CRM helps firms stay organized by centralizing lead information, simplifying intake, and enabling seamless follow-up. Beyond intake automation, Intaker integrates easily with popular CRMs, practice management software, and thousands more applications via Zapier. This scalability ensures the platform can grow with firms of any size, whether they are just starting or expanding rapidly. By streamlining client acquisition, automating repetitive tasks, and enabling smarter lead management, Intaker helps law firms improve lead conversion rates, reduce operational friction, and focus on building lasting client relationships. It’s a smarter way to grow.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Intaker](https://www.g2.com/sellers/intaker)
- **Year Founded:** 2019
- **HQ Location:** Los Angeles, US
- **Twitter:** @intakerHQ (37 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/intaker (66 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 50% Small-Business


#### Pros & Cons

**Pros:**

- CRM Integration (1 reviews)
- Customer Support (1 reviews)
- Efficiency (1 reviews)
- Helpful (1 reviews)
- Integrations (1 reviews)


  ### 24. [MegaCHAT](https://www.g2.com/products/megachat/reviews)
  MegaCHAT is an intelligent chat system designed by Parami Co. Limited. This innovative platform integrates advanced technology to provide a comprehensive chat based sales and marketing solution. MegaCHAT supports multiple languages, enabling diverse audiences to engage with its sales functions. Its voice and text communication features are seamlessly integrated with a built-in chatbot that provides convenient features like booking, coupons, and customer service. The system aims to facilitate communication and sharing by overcoming cultural and language barriers. With MegaCHAT, businesses can take advantage of a 24/7 marketing solution.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Control:** 9.2/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Parami Co. Ltd](https://www.g2.com/sellers/parami-co-ltd)
- **Year Founded:** 2018
- **HQ Location:** Hong Kong Science Park, Park Shek Kok, NT, HK
- **LinkedIn® Page:** https://www.linkedin.com/company/paramihk (16 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


  ### 25. [Messenger Bot](https://www.g2.com/products/messenger-bot/reviews)
  MessengerBot.app is revolutionizing the way marketing works online! MessengerBot.app is an all inclusive marketing automation software that transforms your website and messenger experience into productive automated marketing funnels that operate 24/7. Be up and running in less than 10 minutes by using the built-in visual flow builder and complete documentation available at https://messengerbot.app/wp-content/uploads/2020/04/MessengerBot.App-Documentation.pdf as well as video tutorials. MessengerBot.app comes fully integrated with SMS marketing, email marketing, and social media marketing capabilities, you can automate much more than your Facebook and Messenger experiences. Transform your website chat and messaging experience with customized automated workflows that transition the users exactly to where they want to be based upon their behaviors! It is completely possible to guide the user from inquiry to sale with MessengerBot.app. Reduce website chat abandonment and spam with MessengerBot.app. Grow your messenger subscribers and email lead lists automatically on your website chat! No hidden fees or markups, just a low monthly cost. Free accounts are available for those just getting started.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.2/10)
- **Control:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.5/10)
- **Collection of information:** 10.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [MessengerBot.app](https://www.g2.com/sellers/messengerbot-app)
- **HQ Location:** Henderson, US
- **LinkedIn® Page:** https://www.linkedin.com/company/messenger-bot-app/ (4 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Mid-Market, 33% Small-Business




## Parent Category

[Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence)



## Related Categories

- [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)
- [Live Chat Software](https://www.g2.com/categories/live-chat)
- [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)



---

## Buyer Guide

### What You Should Know About Chatbots Software

### What are Chatbots?

Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire.

With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities.

#### What Types of Chatbots Exist?

The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner.

**Button-based bots**

Users interact with these chatbots through menus and buttons.

**Keyword recognition-based chatbots**

Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords.

**Contextual chatbots**

Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques.

### What are the Common Features of Chatbots?

To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated.

**Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state.

**Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately.

**Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually.

**Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner.

**Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation.

### What are the Benefits of Chatbots?

Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots.

**More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips.

**They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes.

**Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions.

### Who Uses Chatbots?

Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users. 

**Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope.

**Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers.

**Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately.

### What are the Alternatives to Chatbots?

As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots.

[Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation.

[Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems.

#### Software Related to Chatbots

The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation:

[Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots.

[Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product.

When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses.

[Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task

NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions.

### Challenges with Chatbots

A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind.

**Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent.

**Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent.

### Which Companies Should Buy Chatbots?

Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots.

**Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention.

**Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers.

**Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary.

### How to Buy Chatbots

When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them.

#### Requirements Gathering (RFI/RFP) for Chatbots

Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process.

First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business. 

Some initial questions which should be asked include:

- Which are the channels that are supported?
- How long does it take to set up?
- How easy is it to script the chatbots?
- How is the offering priced?

#### Compare Chatbots

**Create a long list**

Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller.

**Create a short list**

Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions.

**Conduct demos**

To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition.

#### Selection of Chatbots

**Choose a selection team**

Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities.

**Negotiation**

Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others.

**Final decision**

After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board.

### Chatbots Trends

In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software.

**Conversational interfaces**

In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries.

Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data.

**Voice**

Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world.

**Artificial intelligence**

AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.