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Compare Aivo and Helpspot

See this
side-by-side comparison of Aivo vs. Helpspot
based on preference data from user reviews. Aivo rates 4.4/5 stars with 80 reviews. By contrast, Helpspot rates 3.9/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Aivo
Aivo
(80)
4.4 out of 5
Aivo
Optimized for quick response
Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Star Rating
Helpspot
Helpspot
Market Segments
Aivo
Aivo
Enterprise (44.6% of reviews)
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Entry Level Price
Aivo
Aivo
No pricing information available
Helpspot
Helpspot
No pricing information available

Aivo vs Helpspot

  • Reviewers felt that Aivo meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that Aivo is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Aivo over Helpspot.
Categories
Shared Categories
Aivo
Aivo
Helpspot
Helpspot
Aivo and Helpspot are categorized as Customer Self-Service
Unique Categories
Helpspot
Helpspot is categorized as Help Desk
Pricing
Aivo
Aivo Pricing
Free Trial Unavailable
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
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Ratings
Meets Requirements
Aivo
Aivo
8.5
Responses: 69
Helpspot
Helpspot
8.3
Responses: 9
Ease of Use
Aivo
Aivo
8.6
Responses: 67
Helpspot
Helpspot
8.1
Responses: 9
Ease of Setup
Aivo
Aivo
8.2
Responses: 59
Helpspot
Helpspot
Not enough data available
Ease of Admin
Aivo
Aivo
8.5
Responses: 60
Helpspot
Helpspot
Not enough data available
Quality of Support
Aivo
Aivo
8.9
Responses: 69
Helpspot
Helpspot
7.8
Responses: 6
Ease of Doing Business With
Aivo
Aivo
8.5
Responses: 63
Helpspot
Helpspot
Not enough data available
Product Direction (% positive)
Aivo
Aivo
9.0
Responses: 69
Helpspot
Helpspot
4.8
Responses: 9
Features
Knowledge Share
Knowledge Base
Aivo
Aivo
8.5
Responses: 25
Helpspot
Helpspot
Not enough data available
Searchable Articles
Aivo
Aivo
7.6
Responses: 24
Helpspot
Helpspot
Not enough data available
Community Forums
Aivo
Aivo
Feature Not Available
Helpspot
Helpspot
Not enough data available
Interactive FAQs & Forums
Aivo
Aivo
7.7
Responses: 22
Helpspot
Helpspot
Not enough data available
Interaction
Web Portals
Aivo
Aivo
7.6
Responses: 26
Helpspot
Helpspot
6.7
Responses: 5
Forum to Reponse
Aivo
Aivo
7.8
Responses: 19
Helpspot
Helpspot
Not enough data available
Tickets and Tagging
Aivo
Aivo
8.3
Responses: 21
Helpspot
Helpspot
7.3
Responses: 5
Live Chat
Aivo
Aivo
8.3
Responses: 23
Helpspot
Helpspot
Not enough data available
Reviewers' Company Size
Reviewers of Aivo were most often representing companies in the Enterprise segment, while reviewers for Helpspot were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Aivo
Aivo
25.7%
Helpspot
Helpspot
20.0%
Mid-Market
(51-1000 emp.)
Aivo
Aivo
29.7%
Helpspot
Helpspot
70.0%
Enterprise
(> 1000 emp.)
Aivo
Aivo
44.6%
Helpspot
Helpspot
10.0%
Reviewers' Industry
Aivo
Aivo Industry
Telecommunications
10.8%
Financial Services
10.8%
Banking
10.8%
Information Technology and Services
8.1%
Utilities
5.4%
Other
54.1%
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Reviews
Most Helpful Favorable Review
Aivo
NATALI L.
User in Banking

Considero que cuentan con un servicio de apoyo y mantenimiento sólido que permite evacuar consultas de manera rápida y efectiva.

Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

Most Helpful Critical Review
Aivo
Carolina M.
Administrator in Education Management

We're having a few tech issuea a bit complicated to solve, but we hope a great solution!

Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Discussions
Aivo
Aivo Discussions
How do I connect my bot to my Facebook Page?
2 comments
Offical Response from Aivo
Hey there! Thanks for your question. Connecting your bot to your Facebook Page is very simple. The only thing you need is a fanpage connected to your...Read more
How does AgentBot work?
1 comment
Offical Response from Aivo
Hello! Thanks for your question. AgentBot is a chatbot powered by artificial intelligence. This means that it is not just a structured set of questions, but...Read more
What languages does AgentBot support?
1 comment
Offical Response from Aivo
Hey there! Thanks for your question. We recently launched our new semantic engine, which supports 157 languages, including English, Spanish, Italian, French,...Read more
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
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