Compare Aivo and HappyFox Help Desk
See this
side-by-side comparison of Aivo vs. HappyFox Help Desk
based on preference data from user reviews. Aivo rates 4.4/5 stars with 80 reviews. By contrast, HappyFox Help Desk rates 4.6/5 stars with 119 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Aivo Optimized for quick response |  HappyFox Help Desk Optimized for quick response | |
| Star Rating | Aivo | HappyFox Help Desk |
| Market Segments | Aivo Enterprise (44.6% of reviews) | HappyFox Help Desk Small-Business (46.3% of reviews) |
| Entry Level Price | Aivo No pricing information available | HappyFox Help Desk $29/agent /mo |
Aivo vs HappyFox Help Desk
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than Aivo.
- When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Aivo.
Categories
Shared Categories
Aivo and HappyFox Help Desk are categorized as Customer Self-Service
Unique Categories
Aivo is categorized as Live Chat, Intelligent Virtual Assistants, and Genesys AppFoundry Marketplace
HappyFox Help Desk is categorized as Help Desk
Pricing
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Free Trial Unavailable
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Ratings
Meets Requirements
Aivo
Responses: 69
HappyFox Help Desk
Responses: 112
Ease of Use
Aivo
Responses: 67
HappyFox Help Desk
Responses: 112
Ease of Setup
Aivo
Responses: 59
HappyFox Help Desk
Responses: 83
Ease of Admin
Aivo
Responses: 60
HappyFox Help Desk
Responses: 82
Quality of Support
Aivo
Responses: 69
HappyFox Help Desk
Responses: 107
Ease of Doing Business With
Aivo
Responses: 63
HappyFox Help Desk
Responses: 79
Product Direction (% positive)
Aivo
Responses: 69
HappyFox Help Desk
Responses: 113
Features
Knowledge Share
Knowledge Base
Aivo
Responses: 25
HappyFox Help Desk
Responses: 23
Searchable Articles
Aivo
Responses: 24
HappyFox Help Desk
Responses: 21
Community Forums
Aivo
HappyFox Help Desk
Responses: 6
Interactive FAQs & Forums
Aivo
Responses: 22
HappyFox Help Desk
Responses: 6
Interaction
Web Portals
Aivo
Responses: 26
HappyFox Help Desk
Responses: 10
Forum to Reponse
Aivo
Responses: 19
HappyFox Help Desk
Responses: 22
Tickets and Tagging
Aivo
Responses: 21
HappyFox Help Desk
Responses: 28
Live Chat
Aivo
Responses: 23
HappyFox Help Desk
Responses: 17
Reviewers' Company Size
Reviewers of Aivo were most often representing companies in the Enterprise segment, while reviewers for HappyFox Help Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Aivo
HappyFox Help Desk
Mid-Market
(51-1000 emp.)
Aivo
HappyFox Help Desk
Enterprise
(> 1000 emp.)
Aivo
HappyFox Help Desk
Reviewers' Industry
Telecommunications
10.8%
Financial Services
10.8%
Banking
10.8%
Information Technology and Services
8.1%
Utilities
5.4%
Other
54.1%
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Reviews
Most Helpful Favorable Review
Martin P.
Executive Sponsor in Telecommunications
La facilidad en la implementación, el soporte de los equipos comerciales y técnicos. El acompañamiento a los objetivos convergentes y la posibilidad de hacer sinergia entre los desarrollos actuales y los futuros. La medición y los resúmenes mensuales de...
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Most Helpful Critical Review
Carolina M.
Administrator in Education Management
We're having a few tech issuea a bit complicated to solve, but we hope a great solution!
Executive Sponsor in Hospitality
The cost per user. Each package should be like 20-30 dollars per set of like 5 users.
Top Alternatives
Discussions
How do I connect my bot to my Facebook Page?
2 comments
Offical Response from Aivo
Hey there! Thanks for your question. Connecting your bot to your Facebook Page is very simple. The only thing you need is a fanpage connected to your...Read more
How does AgentBot work?
1 comment
Offical Response from Aivo
Hello! Thanks for your question. AgentBot is a chatbot powered by artificial intelligence. This means that it is not just a structured set of questions, but...Read more
What languages does AgentBot support?
1 comment
Offical Response from Aivo
Hey there! Thanks for your question. We recently launched our new semantic engine, which supports 157 languages, including English, Spanish, Italian, French,...Read more
HappyFox Help Desk has no discussions with answers
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