Compare Aivo, elevio, and Zendesk Answer Bot

Pricing

 
Essential
$ 240
1,000 sessions/mo included
 
Advanced
$ 1,200
5,000 sessions/mo included
 
Enterprise
ask us
From 20,000 sessions/mo
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Aivo
Essential
$ 2401,000 sessions/mo included
Advanced
$ 1,200 5,000 sessions/mo included
Enterprise
ask usFrom 20,000 sessions/mo
Free Trial Unavailable
elevio
Free Trial
Zendesk Answer Bot
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
9.2
8.3
Ease of Use
Ease of Use
8.5
9.2
8.7
Ease of Setup
Ease of Setup
7.8
8.7
8.1
Ease of Admin
Ease of Admin
8.3
9.3
8.3
Quality of Support
Quality of Support
8.8
9.2
8.4
Ease of Doing Business With
Ease of Doing Business With
8.3
9.0
8.2
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
7.1
Meets Requirements
Aivo
8.2
elevio
9.2
Zendesk Answer Bot
8.3
Ease of Use
Aivo
8.5
elevio
9.2
Zendesk Answer Bot
8.7
Ease of Setup
Aivo
7.8
elevio
8.7
Zendesk Answer Bot
8.1
Ease of Admin
Aivo
8.3
elevio
9.3
Zendesk Answer Bot
8.3
Quality of Support
Aivo
8.8
elevio
9.2
Zendesk Answer Bot
8.4
Ease of Doing Business With
Aivo
8.3
elevio
9.0
Zendesk Answer Bot
8.2
Product Direction (% positive)
Aivo
8.9
elevio
10.0
Zendesk Answer Bot
7.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
27.3%
50.0%
46.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
23.6%
50.0%
42.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
49.1%
0%
11.5%
Aivo
Small-Business
27.3%
Mid-Market
23.6%
Enterprise
49.1%
elevio
Small-Business
50.0%
Mid-Market
50.0%
Enterprise
0%
Zendesk Answer Bot
Small-Business
46.2%
Mid-Market
42.3%
Enterprise
11.5%

Reviewers' Industry

 
Telecommunications
12.7%
Internet
50.0%
Consumer Services
15.4%
 
Financial Services
10.9%
Information Technology and Services
16.7%
Computer Software
11.5%
 
Banking
10.9%
Information Services
16.7%
Real Estate
7.7%
 
Information Technology and Services
9.1%
Computer Software
16.7%
Publishing
7.7%
 
Utilities
7.3%
Marketing and Advertising
7.7%
 
Other
49.1%
Other
0.0%
Other
50.0%
Aivo
Telecommunications
12.7%
Financial Services
10.9%
Banking
10.9%
Information Technology and Services
9.1%
Utilities
7.3%
Other
49.1%
elevio
Internet
50.0%
Information Technology and Services
16.7%
Information Services
16.7%
Computer Software
16.7%
Other
0.0%
Zendesk Answer Bot
Consumer Services
15.4%
Computer Software
11.5%
Real Estate
7.7%
Publishing
7.7%
Marketing and Advertising
7.7%
Other
50.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G
Administrator

La plataforma cuenta con bastantes funciones, es de fácil manejo a la hora de gestión y se puede obtener mucha información de datos que permiten hacer foco en las consultas más frecuentes y mejorar la calidad de respuesta. Además contamos con soporte por...

Danny V.
Administrator

This is a well designed tool that has just about everything you need for success. Ours easily integrated with ZenDesk Help Center and quickly started providing a path to self service for our users. Its easy to use intuitive to manage and has excellent...

GI
G2 User in Information Technology and Services

The answer bot is pretty good at its responses and helpful to build off of for customer support.

Most Helpful Critical Review
Most Helpful Critical Review
Carolina M.
Administrator in Internet

We're having a few tech issuea a bit complicated to solve, but we hope a great solution!

G
Administrator

I personally did not find anything to dislike about the product, but the user interface I felt can be better.

G
G2 User

It seems like it just sends completely random links that have no real correlation with the ticket. Like the member says I can't use my moto e4 and the bot sends "How to factory reset your defy xt"

 
Aivo
Most Helpful Favorable Review
G
Administrator

La plataforma cuenta con bastantes funciones, es de fácil manejo a la hora de gestión y se puede obtener mucha información de datos que permiten hacer foco en las consultas más frecuentes y mejorar la calidad de respuesta. Además contamos con soporte por...

Most Helpful Critical Review
Carolina M.
Administrator in Internet

We're having a few tech issuea a bit complicated to solve, but we hope a great solution!

elevio
Most Helpful Favorable Review
Danny V.
Administrator

This is a well designed tool that has just about everything you need for success. Ours easily integrated with ZenDesk Help Center and quickly started providing a path to self service for our users. Its easy to use intuitive to manage and has excellent...

Most Helpful Critical Review
G
Administrator

I personally did not find anything to dislike about the product, but the user interface I felt can be better.

Zendesk Answer Bot
Most Helpful Favorable Review
GI
G2 User in Information Technology and Services

The answer bot is pretty good at its responses and helpful to build off of for customer support.

Most Helpful Critical Review
G
G2 User

It seems like it just sends completely random links that have no real correlation with the ticket. Like the member says I can't use my moto e4 and the bot sends "How to factory reset your defy xt"

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
No screenshots provided
Zendesk Answer Bot
No screenshots provided

Videos

 

AgentBot is an automatic customer service solution that uses Artificial Intelligence to understand and solve customers’ needs in real time. Watch our videos!

No videos providedNo videos provided
Aivo

AgentBot is an automatic customer service solution that uses Artificial Intelligence to understand and solve customers’ needs in real time. Watch our videos!

elevio
No videos provided
Zendesk Answer Bot
No videos provided

Downloads

 No downloads providedNo downloads provided
elevio
No downloads provided
Zendesk Answer Bot
No downloads provided
Ask Aivo a QuestionContact AivoAsk elevio a QuestionContact elevioRequest More InformationRequest More Information