Compare Aivo vs elevio

See this
comparison of Aivo vs. elevio
based on data from user reviews. Aivo rates 4.3/5 stars with 54 reviews. elevio rates 4.8/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$ 240
1,000 sessions/mo included
 
Advanced
$ 1,200
5,000 sessions/mo included
 
Enterprise
ask us
From 20,000 sessions/mo
 
Free Trial Unavailable
Free Trial
Aivo
Essential
$ 2401,000 sessions/mo included
Advanced
$ 1,200 5,000 sessions/mo included
Enterprise
ask usFrom 20,000 sessions/mo
Free Trial Unavailable
elevio
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.2
Ease of Use
Ease of Use
8.5
9.2
Ease of Setup
Ease of Setup
7.7
8.7
Ease of Admin
Ease of Admin
8.3
9.3
Quality of Support
Quality of Support
8.7
9.2
Ease of Doing Business With
Ease of Doing Business With
8.2
9.0
Product Direction (% positive)
Product Direction (% positive)
9.0
10.0
Meets Requirements
Aivo
8.2
elevio
9.2
Ease of Use
Aivo
8.5
elevio
9.2
Ease of Setup
Aivo
7.7
elevio
8.7
Ease of Admin
Aivo
8.3
elevio
9.3
Quality of Support
Aivo
8.7
elevio
9.2
Ease of Doing Business With
Aivo
8.2
elevio
9.0
Product Direction (% positive)
Aivo
9.0
elevio
10.0

Features

Knowledge Share
Knowledge Base
Aivo
8.0
elevio
10.0
Searchable Articles
Aivo
7.9
elevio
10.0
Community Forums
Aivo
7.4
elevio
Not enough data available
Interactive FAQs & Forums
Aivo
7.6
elevio
Not enough data available
Interaction
Web Portals
Aivo
7.3
elevio
Not enough data available
Forum to Reponse
Aivo
7.8
elevio
Not enough data available
Tickets and Tagging
Aivo
8.6
elevio
8.3
Live Chat
Aivo
7.7
elevio
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
27.8%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
48.1%
0%
Aivo
Small-Business
27.8%
Mid-Market
24.1%
Enterprise
48.1%
elevio
Small-Business
50.0%
Mid-Market
50.0%
Enterprise
0%

Reviewers' Industry

 
Telecommunications
13.0%
Internet
50.0%
 
Financial Services
11.1%
Information Technology and Services
16.7%
 
Banking
11.1%
Information Services
16.7%
 
Utilities
7.4%
Computer Software
16.7%
 
Security and Investigations
7.4%
 
Other
50.0%
Other
0.0%
Aivo
Telecommunications
13.0%
Financial Services
11.1%
Banking
11.1%
Utilities
7.4%
Security and Investigations
7.4%
Other
50.0%
elevio
Internet
50.0%
Information Technology and Services
16.7%
Information Services
16.7%
Computer Software
16.7%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Alejandro Jacob R.
User

Knowledge data Friendly tool Awesome customer service

Administrator in Internet

We use elevio for our customer help center knowledge base, virtual walkthroughs and chat support. The tool is simple, elegant and user-friendly. It's easy to implement and manipulate over time. The dashboard is straightforward.

Most Helpful Critical Review
Most Helpful Critical Review
Carolina M.
Administrator in Internet

We're having a few tech issuea a bit complicated to solve, but we hope a great solution!

Les D.
Administrator

Reporting needs a bit of work - but what they do provide is insightful. There could be a little more customization options. Contacting Elevio support is easy - and they are quick to respond. We felt like they understood our needs perfectly and it really...

 
Aivo
Most Helpful Favorable Review
Alejandro Jacob R.
User

Knowledge data Friendly tool Awesome customer service

Most Helpful Critical Review
Carolina M.
Administrator in Internet

We're having a few tech issuea a bit complicated to solve, but we hope a great solution!

elevio
Most Helpful Favorable Review
Administrator in Internet

We use elevio for our customer help center knowledge base, virtual walkthroughs and chat support. The tool is simple, elegant and user-friendly. It's easy to implement and manipulate over time. The dashboard is straightforward.

Most Helpful Critical Review
Les D.
Administrator

Reporting needs a bit of work - but what they do provide is insightful. There could be a little more customization options. Contacting Elevio support is easy - and they are quick to respond. We felt like they understood our needs perfectly and it really...

Screenshots

 
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Videos

 

AgentBot is an automatic customer service solution that uses Artificial Intelligence to understand and solve customers’ needs in real time. Watch our videos!

No videos provided
Aivo

AgentBot is an automatic customer service solution that uses Artificial Intelligence to understand and solve customers’ needs in real time. Watch our videos!

elevio
No videos provided

Downloads

elevio
No downloads provided
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