Compare Aisera and ServiceNow IT Operations Management 
Featured Products
At a Glance
Market Segments
Enterprise (69.7% of reviews)
Enterprise (64.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aisera
Star Rating
(145)4.4 out of 5
Market Segments
Enterprise (69.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AiseraServiceNow IT Operations Management
Star Rating
(189)4.4 out of 5
Market Segments
Enterprise (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow IT Operations Management excels in providing comprehensive visibility across IT infrastructures. Users appreciate its Discovery feature, which automates the identification of assets, ensuring reliability and smooth operation of IT services.
- Users say Aisera stands out for its automation capabilities, particularly in streamlining repetitive business tasks. Reviewers highlight how its advanced AI features significantly reduce manual labor, allowing teams to focus on more productive work.
- According to verified reviews, ServiceNow IT Operations Management is recognized for its powerful automation and real-time visibility, which help teams quickly detect and resolve issues in complex IT systems. This capability is crucial for maintaining operational efficiency.
- Reviewers mention that Aisera's ease of customization makes it a user-friendly option for automating customer service processes. Users appreciate how effortlessly it integrates into their workflows, enhancing overall productivity.
- G2 reviewers highlight that while ServiceNow IT Operations Management has a strong feature set, some users find it challenging to configure to their specific needs, which can impact the initial setup experience.
- Users note that Aisera's AI-driven features, such as AI Customer Service and AI Service Desk, have transformed their work experience, making routine task automation seamless and effective, although it may not offer the same depth of infrastructure management as ServiceNow.
Pricing
Entry-Level Pricing
Aisera
No pricing availableServiceNow IT Operations Management
No pricing availableFree Trial
Aisera
No trial information availableServiceNow IT Operations Management
No trial information availableRatings
Meets Requirements
8.5
115
8.8
90
Ease of Use
8.4
119
8.1
148
Ease of Setup
8.0
89
7.7
131
Ease of Admin
8.1
90
8.4
47
Quality of Support
8.9
115
8.5
88
Has the product been a good partner in doing business?
8.9
89
8.7
49
Product Direction (% positive)
9.2
114
9.6
84
Features by Category
Administration
7.8
12
Not enough data
8.1
12
Not enough data
8.5
19
Not enough data
Service Desk
8.8
18
Not enough data
8.4
17
Not enough data
8.3
18
Not enough data
Management
8.4
19
Not enough data
8.8
20
Not enough data
8.6
16
Not enough data
7.9
13
Not enough data
7.7
13
Not enough data
Functionality
8.8
18
Not enough data
7.9
18
Not enough data
7.2
15
Not enough data
8.3
17
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
7
8.2
17
8.6
7
7.7
13
9.0
7
8.8
17
Issue Resolution
8.8
7
8.9
19
8.8
7
8.8
17
9.5
7
8.7
17
Management
9.8
7
9.0
21
8.6
7
9.2
14
9.0
7
9.0
15
Generative AI
8.9
6
7.2
9
9.4
6
7.4
9
Agentic AI - AIOps Platforms
Not enough data
7.8
10
Not enough data
7.5
8
Not enough data
8.7
13
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.3
33
Not enough data
8.3
31
Not enough data
8.1
33
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
30
Not enough data
8.6
32
Not enough data
8.4
28
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Response
Not enough data
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Performance
Not enough data
8.2
11
Not enough data
8.0
9
Functionality
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Customer Support
8.7
9
Not enough data
7.8
6
Not enough data
9.0
8
Not enough data
Automation
8.8
7
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Artificial Intelligence
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Generative AI
8.8
16
Not enough data
Self-Service Experience
8.4
54
Not enough data
8.3
52
Not enough data
Feature Not Available
Not enough data
8.2
37
Not enough data
8.6
49
Not enough data
Self-Service Platform
8.6
50
Not enough data
8.4
53
Not enough data
8.0
51
Not enough data
8.5
52
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.1
36
Platform
Not enough data
8.5
34
Not enough data
8.5
31
Not enough data
8.8
35
Not enough data
8.5
36
Not enough data
8.9
38
Security
Not enough data
8.5
31
Not enough data
8.2
32
Not enough data
7.8
31
Not enough data
8.9
34
Not enough data
8.9
36
Agentic AI - Enterprise IT Management
Not enough data
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.7
13
Not enough data
8.2
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aisera and ServiceNow IT Operations Management are categorized as AIOps Platforms
Unique Categories
ServiceNow IT Operations Management is categorized as Enterprise IT Management and Application Performance Monitoring (APM)
Reviews
Reviewers' Company Size
Aisera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.0%
Computer Software
12.9%
Financial Services
9.1%
Retail
8.3%
Telecommunications
7.6%
Other
40.2%
Information Technology and Services
24.5%
Financial Services
8.4%
Hospital & Health Care
7.7%
Insurance
7.7%
Computer & Network Security
5.8%
Other
45.8%
Alternatives
Discussions
What do you recommend for companies considering Aisera for AI-powered customer support?
1 Comment
AR
Aisera is a strong enterprise-grade option for AI-powered customer support, offering deep integrations, security compliance, and proven ROI, though it...Read more
What is Aisera used for?
1 Comment
JO
It leverages artificial intelligence, natural language processing (NLP), and machine learning to provide self-service solutions, streamline workflows, and...Read more
Aisera has no more discussions with answers
ServiceNow IT Operations Management has no discussions with answers
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