Compare Aisera and Freshservice 
At a Glance
Market Segments
Enterprise (68.7% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
No pricing available
$19.00
Aisera
Star Rating
(147)4.4 out of 5
Market Segments
Enterprise (68.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AiseraFreshservice
Star Rating
(1,314)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansAisera vs Freshservice
When assessing the two solutions, reviewers found Freshservice easier to use, set up, and administer. Reviewers also preferred doing business with Freshservice overall.
- Reviewers felt that Freshservice meets the needs of their business better than Aisera.
- When comparing quality of ongoing product support, reviewers felt that Freshservice is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshservice over Aisera.
Pricing
Entry-Level Pricing
Aisera
No pricing availableFreshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
Aisera
No trial information availableFreshservice
Free Trial is available
Ratings
Meets Requirements
8.5
117
8.9
1,172
Ease of Use
8.4
121
9.2
1,175
Ease of Setup
8.0
91
8.8
959
Ease of Admin
8.1
90
9.0
959
Quality of Support
8.9
117
9.0
1,132
Has the product been a good partner in doing business?
8.9
89
9.1
934
Product Direction (% positive)
9.2
116
9.5
1,159
Features by Category
Administration
7.8
12
8.6
321
|
Verified
8.1
12
8.4
345
|
Verified
8.5
19
8.4
373
|
Verified
Service Desk
8.8
18
9.4
403
|
Verified
8.4
17
9.1
376
|
Verified
8.3
18
8.8
369
|
Verified
Management
8.4
19
8.5
312
|
Verified
8.8
20
8.9
318
|
Verified
8.6
16
8.8
282
|
Verified
7.9
13
8.5
286
|
Verified
7.7
13
8.1
229
|
Verified
Functionality
8.8
18
9.4
334
|
Verified
7.9
18
8.7
270
|
Verified
7.2
15
8.7
267
|
Verified
8.3
17
8.8
303
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Monitoring
Not enough data
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Management Tools
Not enough data
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Generative AI
Not enough data
7.8
137
Not enough data
7.8
136
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Functionality
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Issue Resolution
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
Management
9.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Generative AI
8.9
6
Not enough data
9.4
6
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.3
33
Not enough data
8.3
31
Not enough data
8.1
33
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
30
Not enough data
8.6
32
Not enough data
8.4
28
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
8.7
9
Not enough data
7.8
6
Not enough data
9.0
8
Not enough data
Automation
8.8
7
Not enough data
9.1
9
Not enough data
8.8
8
Not enough data
Artificial Intelligence
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Generative AI
8.8
16
7.2
76
Self-Service Experience
8.4
55
8.4
138
8.3
52
8.7
133
Feature Not Available
7.1
113
8.2
37
7.6
115
8.6
49
8.2
134
Self-Service Platform
8.6
50
8.5
135
8.4
54
8.7
139
8.0
52
7.1
108
8.5
52
8.1
130
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Reporting
Not enough data
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Access & Usability
Not enough data
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Analysis
Not enough data
7.6
175
Platform
Not enough data
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Security
Not enough data
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aisera and Freshservice are categorized as IT Service Management (ITSM) Tools and Customer Self-Service
Unique Categories
Freshservice is categorized as IT Asset Management, IT Alerting, Incident Management, Enterprise IT Management, Service Desk, and Configuration Management
Reviews
Reviewers' Company Size
Aisera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.6%
Computer Software
12.7%
Financial Services
9.0%
Retail
8.2%
Telecommunications
7.5%
Other
41.0%
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Alternatives
Discussions
What is Aisera used for?
1 Comment
JO
It leverages artificial intelligence, natural language processing (NLP), and machine learning to provide self-service solutions, streamline workflows, and...Read more
What do you recommend for companies considering Aisera for AI-powered customer support?
1 Comment
AR
Aisera is a strong enterprise-grade option for AI-powered customer support, offering deep integrations, security compliance, and proven ROI, though it...Read more
Aisera has no more discussions with answers
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
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