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Compare Airtable and HubSpot Service Hub 
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At a Glance
Market Segments
Small-Business (61.3% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$0.00
$0.00 Per Month
Airtable
Star Rating
(3,149)4.6 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansHubSpot Service Hub
Star Rating
(2,872)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansAirtable vs HubSpot Service Hub
When assessing the two solutions, reviewers found Airtable easier to use, set up, and administer. Reviewers also preferred doing business with Airtable overall.
- Reviewers felt that Airtable meets the needs of their business better than HubSpot Service Hub.
- When comparing quality of ongoing product support, reviewers felt that HubSpot Service Hub is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Airtable over HubSpot Service Hub.
Pricing
Entry-Level Pricing
Airtable
Free
$0.00
For individuals or very small teams just getting started with Airtable
- Unlimited bases
- 1,000 records per base
- 1 GB of attachments per base
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Airtable
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.8
2,458
8.5
2,112
Ease of Use
8.7
2,487
8.6
2,304
Ease of Setup
8.4
1,486
8.3
1,315
Ease of Admin
8.7
1,171
8.5
913
Quality of Support
8.4
1,850
8.8
1,940
Has the product been a good partner in doing business?
8.9
1,054
8.8
901
Product Direction (% positive)
9.0
2,333
8.7
1,980
Features by Category
Ticket and Case Management
Not enough data
8.5
767
|
Verified
Not enough data
8.4
768
|
Verified
Not enough data
8.4
773
|
Verified
Not enough data
8.2
706
|
Verified
Not enough data
7.8
483
Not enough data
8.2
707
|
Verified
Not enough data
8.4
716
Not enough data
8.7
739
|
Verified
Generative AI
Not enough data
7.4
96
Not enough data
7.4
96
Agentic AI - Help Desk
Not enough data
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Communication Channels
Not enough data
8.1
505
Not enough data
8.5
718
|
Verified
Not enough data
8.3
642
|
Verified
Not enough data
7.8
448
Not enough data
7.7
465
Platform
Not enough data
7.4
513
Not enough data
8.1
625
|
Verified
Not enough data
8.4
668
|
Verified
Not enough data
8.3
624
|
Verified
Not enough data
8.3
719
|
Verified
Not enough data
8.5
742
|
Verified
Tasks
8.6
1183
|
Verified
Not enough data
8.5
1164
|
Verified
Not enough data
8.4
1164
|
Verified
Not enough data
8.3
1147
|
Verified
Not enough data
7.8
1086
|
Verified
Not enough data
7.7
1061
|
Verified
Not enough data
8.1
1141
|
Verified
Not enough data
7.8
1063
|
Verified
Not enough data
Projects
8.4
1124
|
Verified
Not enough data
8.2
1068
|
Verified
Not enough data
7.7
994
|
Verified
Not enough data
8.2
1105
|
Verified
Not enough data
9.0
1172
|
Verified
Not enough data
7.3
639
Not enough data
7.6
636
Not enough data
7.9
1080
|
Verified
Not enough data
6.9
604
Not enough data
7.1
623
Not enough data
7.5
955
|
Verified
Not enough data
Resource Management
7.8
965
|
Verified
Not enough data
7.3
617
Not enough data
7.9
1014
|
Verified
Not enough data
Project Monitoring
7.9
944
|
Verified
Not enough data
7.7
953
|
Verified
Not enough data
8.3
1042
|
Verified
Not enough data
Generative AI
5.7
503
Not enough data
5.8
501
Not enough data
Agentic AI - Project Management
6.9
79
Not enough data
6.9
79
Not enough data
7.2
82
Not enough data
7.0
76
Not enough data
6.9
76
Not enough data
6.8
75
Not enough data
6.9
76
Not enough data
Customer Information
Not enough data
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Predictions
Not enough data
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Platform
Not enough data
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
663
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.7
121
Not enough data
7.8
118
Agentic AI - Customer Success
Not enough data
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Analytics
8.0
400
Not enough data
Execution
8.9
445
Not enough data
8.9
450
Not enough data
8.9
446
Not enough data
Roadmapping
8.2
419
Not enough data
8.4
416
Not enough data
Task Creation
8.9
906
Not enough data
8.8
886
Not enough data
8.5
877
Not enough data
8.1
795
Not enough data
Task Management
8.7
884
Not enough data
8.6
866
Not enough data
8.1
804
Not enough data
8.2
802
Not enough data
Generative AI
5.8
392
Not enough data
5.9
391
Not enough data
Responses
9.7
6
9.1
17
9.4
6
8.7
17
8.6
6
9.0
17
Automation - AI Agents
10.0
6
8.6
17
9.7
6
8.6
17
9.7
6
8.7
17
9.7
6
8.6
17
10.0
6
8.8
17
Platform
9.7
6
8.2
17
10.0
6
8.8
17
9.7
6
8.8
17
Autonomy - AI Agents
9.7
6
8.9
17
9.7
6
8.6
17
9.7
6
8.4
17
9.7
6
8.6
17
Generative AI
9.7
6
8.9
18
9.7
6
9.1
18
Conversational Platform
Not enough data
8.3
805
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Support Automation
Not enough data
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Generative AI
Not enough data
7.4
265
Not enough data
7.5
262
Generative AI
Not enough data
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Communication
Not enough data
8.6
426
|
Verified
Not enough data
8.4
424
|
Verified
Not enough data
8.7
390
|
Verified
Not enough data
8.6
338
Not enough data
8.1
266
Internal Use
Not enough data
8.1
625
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.4
341
|
Verified
Not enough data
8.6
423
Not enough data
8.8
413
|
Verified
Not enough data
8.7
401
|
Verified
Generative AI
Not enough data
7.6
188
Self-Service Experience
Not enough data
8.6
657
Not enough data
8.6
630
Not enough data
7.7
86
Not enough data
7.9
418
Not enough data
8.3
453
Self-Service Platform
Not enough data
8.3
439
Not enough data
8.5
455
Not enough data
7.7
362
Not enough data
8.3
431
Agentic AI - Customer Self-Service
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Generative AI
Not enough data
7.6
86
Not enough data
7.5
86
Generative AI
Not enough data
7.5
79
Not enough data
7.3
80
Survey Management
Not enough data
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Process Management
Not enough data
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
System Management
Not enough data
8.9
251
|
Verified
Not enough data
8.8
242
Generation and Interpretation - AI App Builder
8.9
11
Not enough data
9.4
11
Not enough data
9.2
11
Not enough data
9.7
11
Not enough data
Generated Application Quality - AI App Builder
9.1
11
Not enough data
9.2
10
Not enough data
9.5
11
Not enough data
9.7
11
Not enough data
User Interface Design
8.3
311
Not enough data
7.6
448
|
Verified
Not enough data
7.8
462
|
Verified
Not enough data
8.4
482
|
Verified
Not enough data
Data Control
8.5
471
|
Verified
Not enough data
8.6
482
|
Verified
Not enough data
8.5
457
|
Verified
Not enough data
Publishing
8.2
445
|
Verified
Not enough data
8.3
462
|
Verified
Not enough data
8.4
424
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
8.3
23
Not enough data
7.8
23
Not enough data
8.0
22
Not enough data
Communication
7.0
203
Not enough data
7.2
203
Not enough data
7.2
200
Not enough data
Planning
7.2
194
Not enough data
7.9
199
Not enough data
7.9
196
Not enough data
8.2
200
Not enough data
7.0
183
Not enough data
Workflow Management
7.0
195
Not enough data
8.1
197
Not enough data
7.2
191
Not enough data
7.0
187
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Airtable and HubSpot Service Hub are categorized as AI Agents For Business Operations
Unique Categories
Airtable is categorized as Strategy and Innovation Roadmapping Tools, Product Management, No-Code Development Platforms, Task Management, Project Management, and AI App Builder
HubSpot Service Hub is categorized as Shared Inbox, Conversational Support, Customer Success, Live Chat, Help Desk, Enterprise Feedback Management, Customer Self-Service, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Airtable
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
9.3%
Marketing and Advertising
8.6%
Computer Software
6.9%
Information Technology and Services
5.8%
Higher Education
5.8%
Other
63.6%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Alternatives
Discussions
What is Airtable used for?
7 Comments
DR
Airtable is a general-purpose database, automation, and internal app platform. As a general purpose tool it is very flexible for a wide variety of purposes....Read more
How much does Airtable enterprise cost?
4 Comments
EL
Minimum $8k per conversations circa 2021-2022. Pricing may be subject to change since that time.Read more
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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