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At a Glance
Market Segments
Small-Business (61.3% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.00
$0.99 1 Resolution
Airtable
Star Rating
(3,149)4.6 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansFin by Intercom
Star Rating
(3,689)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Fin by Intercom excels in its user-friendly interface, with an Ease of Use score of 8.9, making it particularly appealing for small businesses looking for straightforward solutions. In contrast, Airtable, while still user-friendly, has a slightly lower score of 8.7, which some users feel could be improved for new users.
- Users report that both products have an Ease of Setup score of 8.4, indicating that they are relatively easy to implement. However, reviewers mention that Fin by Intercom's guided setup process is more intuitive, helping users get started quickly without extensive technical knowledge.
- G2 users highlight that Fin by Intercom has a Quality of Support score of 8.6, with many praising the responsiveness of their customer service team. In comparison, Airtable's support is rated slightly lower at 8.4, with some users expressing a desire for more comprehensive documentation and faster response times.
- Users on G2 mention that both products meet requirements equally well, scoring 8.8. However, reviewers say that Fin by Intercom shines with its specific features like automated messaging and customer engagement tools, which are particularly beneficial for small businesses.
- Reviewers mention that Airtable has a slight edge in Product Direction with a score of 9.0, indicating a strong commitment to evolving the platform based on user feedback. Users report that they appreciate Airtable's frequent updates and new feature rollouts, which keep the software relevant and useful.
- Users report that while both products cater well to small businesses, Airtable has a larger market segment presence at 61.4% of reviews compared to Fin by Intercom's 58.6%. This suggests that Airtable may have a broader appeal or more diverse use cases among small business users.
Pricing
Entry-Level Pricing
Airtable
Free
$0.00
For individuals or very small teams just getting started with Airtable
- Unlimited bases
- 1,000 records per base
- 1 GB of attachments per base
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Airtable
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.8
2,459
8.8
2,818
Ease of Use
8.7
2,488
8.9
2,848
Ease of Setup
8.4
1,486
8.4
1,457
Ease of Admin
8.7
1,172
8.6
1,304
Quality of Support
8.4
1,851
8.6
2,714
Has the product been a good partner in doing business?
8.9
1,055
8.8
1,301
Product Direction (% positive)
9.0
2,334
8.8
2,669
Features by Category
Ticket and Case Management
Not enough data
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
Not enough data
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
720
|
Verified
Not enough data
8.2
1266
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Tasks
8.6
1184
|
Verified
Not enough data
8.5
1165
|
Verified
Not enough data
8.4
1165
|
Verified
Not enough data
8.3
1148
|
Verified
Not enough data
7.8
1087
|
Verified
Not enough data
7.7
1062
|
Verified
Not enough data
8.1
1142
|
Verified
Not enough data
7.8
1064
|
Verified
Not enough data
Projects
8.4
1125
|
Verified
Not enough data
8.2
1069
|
Verified
Not enough data
7.7
995
|
Verified
Not enough data
8.2
1106
|
Verified
Not enough data
9.0
1173
|
Verified
Not enough data
7.3
640
Not enough data
7.6
637
Not enough data
7.9
1081
|
Verified
Not enough data
6.9
605
Not enough data
7.1
624
Not enough data
7.5
956
|
Verified
Not enough data
Resource Management
7.8
966
|
Verified
Not enough data
7.3
618
Not enough data
7.9
1015
|
Verified
Not enough data
Project Monitoring
7.9
945
|
Verified
Not enough data
7.7
954
|
Verified
Not enough data
8.3
1043
|
Verified
Not enough data
Generative AI
5.7
504
Not enough data
5.8
502
Not enough data
Agentic AI - Project Management
6.9
79
Not enough data
6.9
79
Not enough data
7.2
82
Not enough data
7.0
76
Not enough data
6.9
76
Not enough data
6.8
75
Not enough data
6.9
76
Not enough data
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.0
401
Not enough data
Execution
8.9
446
Not enough data
8.9
451
Not enough data
8.9
447
Not enough data
Roadmapping
8.2
420
Not enough data
8.4
417
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Task Creation
8.9
907
Not enough data
8.8
887
Not enough data
8.5
878
Not enough data
8.1
796
Not enough data
Task Management
8.7
885
Not enough data
8.6
867
Not enough data
8.1
805
Not enough data
8.1
803
Not enough data
Generative AI
5.8
393
Not enough data
5.9
392
Not enough data
Responses
9.7
6
9.1
84
9.4
6
9.0
86
8.6
6
9.0
84
Automation - AI Agents
10.0
6
7.7
61
9.7
6
8.7
63
9.7
6
Feature Not Available
9.7
6
8.1
63
10.0
6
8.7
63
Platform
9.7
6
9.1
81
10.0
6
8.8
82
9.7
6
9.1
83
Autonomy - AI Agents
9.7
6
8.4
64
9.7
6
8.6
64
9.7
6
8.4
63
9.7
6
8.7
66
Generative AI
9.7
6
Feature Not Available
9.7
6
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
199
Not enough data
7.4
184
Not enough data
9.0
205
Automation
Not enough data
8.4
204
Not enough data
8.3
205
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
197
Not enough data
8.6
192
Not enough data
8.5
198
Generative AI
Not enough data
8.3
295
Not enough data
8.3
293
Not enough data
Feature Not Available
Communication
Not enough data
9.2
1440
|
Verified
Not enough data
8.9
1448
|
Verified
Not enough data
8.7
1190
|
Verified
Not enough data
9.1
1355
|
Verified
Not enough data
8.2
594
Internal Use
Not enough data
8.2
1266
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.2
1042
|
Verified
Not enough data
8.7
1246
|
Verified
Not enough data
8.9
1318
|
Verified
Not enough data
8.6
1286
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Self-Service Platform
Not enough data
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Generation and Interpretation - AI App Builder
8.9
11
Not enough data
9.4
11
Not enough data
9.2
11
Not enough data
9.7
11
Not enough data
Generated Application Quality - AI App Builder
9.1
11
Not enough data
9.2
10
Not enough data
9.5
11
Not enough data
9.7
11
Not enough data
User Interface Design
8.3
311
Not enough data
7.6
448
|
Verified
Not enough data
7.8
462
|
Verified
Not enough data
8.4
482
|
Verified
Not enough data
Data Control
8.5
471
|
Verified
Not enough data
8.6
482
|
Verified
Not enough data
8.5
457
|
Verified
Not enough data
Publishing
8.2
445
|
Verified
Not enough data
8.3
462
|
Verified
Not enough data
8.4
424
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
8.3
23
Not enough data
7.8
23
Not enough data
8.0
22
Not enough data
Communication
7.0
204
Not enough data
7.1
204
Not enough data
7.2
201
Not enough data
Planning
7.2
195
Not enough data
8.0
200
Not enough data
7.9
197
Not enough data
8.2
201
Not enough data
7.0
184
Not enough data
Workflow Management
7.0
196
Not enough data
8.1
198
Not enough data
7.2
192
Not enough data
7.0
188
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
160
Automation
Not enough data
8.1
161
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Airtable and Fin by Intercom are categorized as AI Agents For Business Operations
Unique Categories
Airtable is categorized as Strategy and Innovation Roadmapping Tools, Product Management, No-Code Development Platforms, Task Management, Project Management, and AI App Builder
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Airtable
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
9.3%
Marketing and Advertising
8.6%
Computer Software
6.9%
Information Technology and Services
5.8%
Higher Education
5.8%
Other
63.6%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Discussions
What is Airtable used for?
7 Comments
DR
Airtable is a general-purpose database, automation, and internal app platform. As a general purpose tool it is very flexible for a wide variety of purposes....Read more
How much does Airtable enterprise cost?
4 Comments
EL
Minimum $8k per conversations circa 2021-2022. Pricing may be subject to change since that time.Read more
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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