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At a Glance
Market Segments
Small-Business (55.0% of reviews)
Mid-Market (41.1% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$0 user/mo
Aircall
Star Rating
(1,475)4.4 out of 5
Market Segments
Small-Business (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansWebex Calling
Star Rating
(609)4.5 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in Call Management with a score of 9.0, highlighting its intuitive interface and robust features that allow for seamless tracking and handling of calls. In contrast, Webex Calling, while still strong at 8.8, is noted for its more complex setup process, which some users find less user-friendly.
- Reviewers mention that Webex Calling shines in Phone Calls, scoring 9.3, with many praising its superior call quality and reliability. Aircall, with a score of 8.9, is still effective but users note occasional issues with call clarity during peak times.
- G2 users highlight the ease of use for both platforms, with both scoring 9.1. However, users on G2 indicate that Aircall's user interface feels more modern and accessible, making it easier for new users to adapt quickly compared to Webex Calling.
- Reviewers mention that Webex Calling offers better Quality of Support, scoring 8.9 compared to Aircall's 8.5. Users appreciate the responsiveness and helpfulness of Webex's support team, while some Aircall users have reported longer wait times for assistance.
- Users say that Aircall's Call Routing feature, scoring 9.0, is particularly praised for its flexibility and customization options, allowing businesses to tailor call flows effectively. Webex Calling, at 8.7, is functional but lacks some of the advanced routing capabilities that Aircall offers.
- Reviewers mention that both platforms provide solid Mobile Access, with Aircall scoring 8.7 and Webex Calling slightly higher at 9.0. However, users report that Webex's mobile app is more stable and feature-rich, making it a preferred choice for on-the-go communication.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Free Trial
Aircall
Free Trial is available
Webex Calling
No trial information availableRatings
Meets Requirements
8.7
1,195
9.2
483
Ease of Use
9.2
1,207
9.2
485
Ease of Setup
8.9
681
8.8
194
Ease of Admin
8.6
443
8.6
90
Quality of Support
8.5
1,106
8.9
454
Has the product been a good partner in doing business?
8.2
432
8.8
90
Product Direction (% positive)
8.8
1,157
9.2
473
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
572
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.0
363
Not enough data
7.9
436
|
Verified
Not enough data
Generative AI
7.8
231
Not enough data
Functions
8.8
562
|
Verified
Not enough data
8.7
545
|
Verified
Not enough data
8.8
530
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
468
|
Verified
Not enough data
8.9
488
|
Verified
Not enough data
8.8
512
|
Verified
Not enough data
8.8
468
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
90
Not enough data
8.6
93
Not enough data
8.3
90
Not enough data
8.2
89
Not enough data
Administrative
8.8
555
|
Verified
Not enough data
8.9
560
|
Verified
Not enough data
8.8
580
|
Verified
Not enough data
9.1
506
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.3
188
8.9
24
8.7
211
8.9
25
8.8
208
8.9
24
9.0
215
8.8
25
9.0
220
8.8
24
8.8
205
8.7
25
8.9
204
9.0
25
Generative AI
7.5
114
8.7
23
Workforce Management
9.0
208
8.8
24
8.9
205
8.2
23
Call Center Infrastructure (CCI)
8.7
20
9.4
8
8.9
19
9.4
8
8.1
18
9.3
9
8.2
19
8.8
7
Administrative
9.1
221
8.9
25
8.9
219
9.1
25
Basic Communication - Cloud PBX
Not enough data
9.3
25
Not enough data
9.3
25
Not enough data
9.3
25
Not enough data
8.8
24
Not enough data
9.3
25
Not enough data
9.2
24
Advanced Features - Cloud PBX
Not enough data
8.8
24
Not enough data
8.2
24
Not enough data
8.6
25
Not enough data
8.4
25
Platform Basics - VoIP Providers
8.9
18
8.7
45
8.9
18
8.8
46
8.5
17
8.6
46
8.5
17
8.5
47
8.1
16
8.7
45
7.9
16
8.7
45
Basic Communication
8.9
348
|
Verified
9.3
355
|
Verified
Feature Not Available
9.1
335
|
Verified
Feature Not Available
9.0
331
|
Verified
Feature Not Available
8.9
328
8.2
226
|
Verified
9.1
350
|
Verified
8.7
255
9.0
338
|
Verified
Agentic AI - VoIP Providers
8.8
7
8.3
40
8.6
7
8.6
41
8.8
7
8.5
40
8.6
7
8.5
41
Access
8.3
255
9.0
313
8.3
264
|
Verified
8.8
310
8.7
281
|
Verified
9.0
309
|
Verified
Advanced Features
8.1
267
8.7
321
Feature Not Available
8.9
317
8.8
302
|
Verified
9.0
316
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
47
Not enough data
7.8
46
Not enough data
Calling
9.3
447
Not enough data
8.7
402
Not enough data
9.2
442
Not enough data
9.2
450
Not enough data
8.4
47
Not enough data
Contacts
8.9
436
Not enough data
8.7
415
Not enough data
Feature Not Available
Not enough data
Insights
8.6
432
Not enough data
8.7
419
Not enough data
Feature Not Available
Not enough data
7.7
364
Not enough data
Feature Not Available
Not enough data
7.6
47
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
8.3
7
Extensions
Not enough data
9.2
133
|
Verified
Not enough data
9.3
135
|
Verified
Not enough data
9.3
103
Features
Not enough data
9.2
133
Not enough data
9.1
103
Not enough data
9.1
140
|
Verified
Not enough data
9.4
141
|
Verified
Not enough data
9.4
139
|
Verified
Not enough data
9.0
133
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Webex Calling are categorized as VoIP Providers and Call Center Infrastructure (CCI)
Unique Categories
Aircall is categorized as Outbound Call Tracking, Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Webex Calling is categorized as Cloud PBX Platforms and UCaaS Platforms
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Information Technology and Services
8.0%
Consumer Services
6.1%
Financial Services
5.9%
Logistics and Supply Chain
3.4%
Other
67.1%
Information Technology and Services
26.6%
Computer Software
6.1%
Consumer Services
6.0%
Telecommunications
5.5%
Marketing and Advertising
3.8%
Other
52.0%
Alternatives
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What are the benefits of Cisco Cloud Calling?
2 Comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is Webex calling free?
2 Comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
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