Compare Aircall and Webex Calling 
At a Glance
Market Segments
Small-Business (54.4% of reviews)
Mid-Market (41.2% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$0 user/mo
Aircall
Star Rating
(1,542)4.4 out of 5
Market Segments
Small-Business (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansWebex Calling
Star Rating
(618)4.5 out of 5
Market Segments
Mid-Market (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, particularly highlighting its intuitive interface and seamless CRM integrations, which make it easy to navigate and manage calls and SMS. Users appreciate the ability to assign calls to team members effortlessly, enhancing collaboration.
- Users say that Webex Calling stands out for its stability and performance, with many noting fewer issues like call drops or latency compared to other platforms. This reliability is especially valued in a post-COVID world where virtual meetings have become the norm.
- According to verified reviews, Aircall's setup process is praised for being quick and straightforward, allowing users to get started with minimal hassle. Reviewers have mentioned that the onboarding wizard is particularly helpful for new users.
- Reviewers mention that Webex Calling offers robust features for voicemail management, including storage and transcription, which many find beneficial for keeping track of important messages. This feature adds to its overall utility in a business setting.
- G2 reviewers highlight that while Aircall has a strong focus on small businesses, it provides excellent call management features, such as call routing and callback options, which users find very effective for handling customer inquiries efficiently.
- Users report that Webex Calling's integration capabilities are commendable, particularly for organizations already using Cisco products. This makes it a convenient choice for teams looking for a unified communication solution that works well within their existing infrastructure.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Free Trial
Aircall
Free Trial is available
Webex Calling
No trial information availableRatings
Meets Requirements
8.8
1,242
9.2
490
Ease of Use
9.2
1,256
9.1
492
Ease of Setup
8.9
731
8.8
203
Ease of Admin
8.7
453
8.7
92
Quality of Support
8.6
1,152
8.9
461
Has the product been a good partner in doing business?
8.2
441
8.8
92
Product Direction (% positive)
8.9
1,202
9.2
480
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
611
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
370
Not enough data
7.9
441
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
570
|
Verified
Not enough data
8.7
554
|
Verified
Not enough data
8.8
537
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
475
|
Verified
Not enough data
8.9
495
|
Verified
Not enough data
8.8
517
|
Verified
Not enough data
8.8
479
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
95
Not enough data
8.7
109
Not enough data
8.4
95
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
Not enough data
8.9
566
|
Verified
Not enough data
8.8
594
|
Verified
Not enough data
9.1
516
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.3
189
8.9
24
8.7
212
8.9
26
8.8
209
8.9
24
9.0
216
8.8
25
9.0
221
8.8
24
8.8
206
8.7
25
8.9
205
9.0
25
Generative AI
7.5
116
8.7
23
Workforce Management
9.0
209
8.8
24
8.9
206
8.2
23
Call Center Infrastructure (CCI)
8.3
22
9.4
8
8.6
22
9.4
8
7.8
20
9.3
9
8.1
21
8.8
7
Administrative
9.1
222
8.9
25
9.0
220
9.1
25
Basic Communication - Cloud PBX
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
9.4
26
Not enough data
8.8
26
Not enough data
9.3
28
Not enough data
9.4
26
Advanced Features - Cloud PBX
Not enough data
8.8
23
Not enough data
8.0
24
Not enough data
8.8
27
Not enough data
8.3
25
Platform Basics - VoIP Providers
8.5
20
8.6
45
9.0
21
8.6
47
8.5
20
8.7
45
8.4
20
8.5
50
7.8
18
8.6
44
7.6
18
8.6
44
Basic Communication
8.9
355
|
Verified
9.3
358
|
Verified
Feature Not Available
9.1
334
|
Verified
Feature Not Available
9.0
330
|
Verified
Feature Not Available
8.9
326
8.2
228
|
Verified
9.1
348
|
Verified
8.7
257
9.0
335
|
Verified
Agentic AI - VoIP Providers
9.0
8
8.2
39
8.8
8
8.6
40
9.0
8
8.5
40
8.8
8
8.4
40
Access
8.3
257
8.9
309
8.3
266
|
Verified
8.8
305
8.7
283
|
Verified
9.0
305
|
Verified
Advanced Features
8.1
270
8.6
317
Feature Not Available
8.8
313
8.9
305
|
Verified
9.0
313
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
452
Not enough data
8.7
404
Not enough data
9.2
444
Not enough data
9.2
452
Not enough data
8.4
49
Not enough data
Contacts
8.9
437
Not enough data
8.7
417
Not enough data
Feature Not Available
Not enough data
Insights
8.6
434
Not enough data
8.6
421
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
51
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
7.7
8
Not enough data
8.5
9
Not enough data
7.9
8
Not enough data
8.3
8
Extensions
Not enough data
9.2
131
|
Verified
Not enough data
9.3
133
|
Verified
Not enough data
9.3
101
Features
Not enough data
9.2
131
Not enough data
9.0
101
Not enough data
9.1
139
|
Verified
Not enough data
9.4
141
|
Verified
Not enough data
9.4
139
|
Verified
Not enough data
9.0
132
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Webex Calling are categorized as VoIP Providers and Call Center Infrastructure (CCI)
Unique Categories
Aircall is categorized as Outbound Call Tracking, Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Webex Calling is categorized as Cloud PBX Platforms and UCaaS Platforms
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.2%
Information Technology and Services
26.5%
Consumer Services
6.1%
Computer Software
5.9%
Telecommunications
5.4%
Marketing and Advertising
3.7%
Other
52.4%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What are the benefits of Cisco Cloud Calling?
2 Comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is Webex calling free?
2 Comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
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