Compare Aircall and Vanillasoft 
At a Glance
Market Segments
Small-Business (54.4% of reviews)
Small-Business (58.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Contact Us 5 Users and Platform Fee Per Year
Aircall
Star Rating
(1,542)4.4 out of 5
Market Segments
Small-Business (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansVanillasoft
Star Rating
(593)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Users and Platform Fee Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface and seamless CRM integrations like HubSpot and Salesforce. Users appreciate the ability to easily navigate the platform and make calls with just one button.
- Users say that Vanillasoft offers a more hands-on approach, allowing for greater control over tools and data. Reviewers highlight improvements in data routing and filtering, which, while requiring more steps, provide enhanced accuracy and targeting capabilities.
- According to verified reviews, Aircall's setup process is notably quick and straightforward, with users mentioning the rapid onboarding and accessibility through both app and web versions as significant advantages.
- Reviewers mention that while Vanillasoft is easy to learn and navigate, it sometimes lacks the streamlined experience that Aircall provides, particularly in terms of call management and SMS features, which are highly valued by Aircall users.
- G2 reviewers highlight that Aircall has a higher overall satisfaction score, reflecting its strong performance in areas like call recording and ease of use, which are critical for daily operations in small businesses.
- Users report that Vanillasoft shines in its quality of support, with many praising the responsiveness and helpfulness of the support team, which can be a crucial factor for businesses needing reliable assistance.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Vanillasoft
Core
Contact Us
5 Users and Platform Fee Per Year
A complete multi-channel engagement platform, including automated sales email nurturing. Powered by our lead prioritization engine, reps focus on the leads most likely to convert and leave the busy-work behind.
Pricing is per user, after a platform fee that includes initial set-up, ongoing support and updates.
- CRM
- Lead Management and Prioritization
- Email Automation
Free Trial
Aircall
Free Trial is available
Vanillasoft
No trial information availableRatings
Meets Requirements
8.8
1,242
9.0
464
Ease of Use
9.2
1,256
9.2
465
Ease of Setup
8.9
731
8.7
219
Ease of Admin
8.7
453
8.9
142
Quality of Support
8.6
1,152
9.0
436
Has the product been a good partner in doing business?
8.2
441
9.4
142
Product Direction (% positive)
8.9
1,202
8.7
440
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.9
211
|
Verified
Not enough data
8.4
206
|
Verified
Not enough data
9.1
218
|
Verified
Not enough data
8.6
178
|
Verified
Not enough data
8.7
194
|
Verified
Not enough data
8.7
121
Not enough data
8.7
112
Repeatability and Reportability
Not enough data
9.0
205
|
Verified
Not enough data
9.0
203
|
Verified
Not enough data
8.9
205
|
Verified
Not enough data
8.5
175
|
Verified
Not enough data
7.9
96
AI and Automation
Not enough data
8.4
118
Not enough data
8.1
110
Not enough data
8.3
110
Not enough data
8.0
96
Not enough data
7.7
92
Generative AI
Not enough data
7.7
50
Agentic AI - Sales Engagement
Not enough data
7.1
25
Not enough data
7.1
25
Not enough data
7.2
26
Not enough data
6.9
27
Not enough data
7.5
27
Not enough data
7.3
26
Not enough data
7.3
26
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
611
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
370
Not enough data
7.9
441
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
570
|
Verified
Not enough data
8.7
554
|
Verified
Not enough data
8.8
537
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
475
|
Verified
Not enough data
8.9
495
|
Verified
Not enough data
8.8
517
|
Verified
Not enough data
8.8
479
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
95
Not enough data
8.7
109
Not enough data
8.4
95
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
Not enough data
8.9
566
|
Verified
Not enough data
8.8
594
|
Verified
Not enough data
9.1
516
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
209
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
222
Not enough data
9.0
220
Not enough data
Platform Basics - VoIP Providers
8.5
20
Not enough data
9.0
21
Not enough data
8.5
20
Not enough data
8.4
20
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Basic Communication
8.9
355
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
228
|
Verified
Not enough data
8.7
257
Not enough data
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
257
Not enough data
8.3
266
|
Verified
Not enough data
8.7
283
|
Verified
Not enough data
Advanced Features
8.1
270
Not enough data
Feature Not Available
Not enough data
8.9
305
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
8.5
9
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Attribution
Not enough data
9.1
142
|
Verified
Not enough data
9.1
149
|
Verified
Not enough data
9.2
142
|
Verified
Discovery
Not enough data
9.2
144
|
Verified
Not enough data
8.8
122
|
Verified
Not enough data
8.8
136
|
Verified
Management
Not enough data
9.1
131
|
Verified
Not enough data
9.2
144
|
Verified
Platform
Not enough data
9.0
149
|
Verified
Not enough data
9.0
146
|
Verified
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
7.6
71
Not enough data
8.2
98
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
8.7
111
|
Verified
Personalization
Not enough data
8.3
105
Not enough data
8.9
154
|
Verified
Not enough data
9.1
167
|
Verified
Not enough data
8.3
81
Administrative
Not enough data
8.7
129
|
Verified
Not enough data
8.9
121
|
Verified
Not enough data
8.7
123
Agentic AI - Outbound Call Tracking
7.5
48
7.2
21
7.8
47
7.0
21
Calling
9.3
452
8.9
212
8.7
404
8.8
216
9.2
444
9.2
242
9.2
452
9.4
271
8.4
49
8.2
22
Contacts
8.9
437
9.0
274
8.7
417
9.0
253
Feature Not Available
9.3
248
Insights
8.6
434
9.4
286
8.6
421
9.2
264
Feature Not Available
8.7
207
7.7
365
8.8
248
Feature Not Available
8.9
238
7.7
51
6.9
22
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Vanillasoft are categorized as Outbound Call Tracking
Unique Categories
Aircall is categorized as VoIP Providers, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vanillasoft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.2%
Insurance
24.9%
Marketing and Advertising
12.9%
Higher Education
9.1%
Education Management
5.6%
Financial Services
4.8%
Other
42.7%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Is there any way for vanilla soft to set up automatic emailing campaigns?
3 Comments
RS
Yes. VanillaSoft has robust email campaign features including customizable triggers, routing to particular agents/teams, etc. If you expect a high bounce...Read more
How does your dialer work? What type of dialer do you have?
2 Comments
Official Response from Vanillasoft
Our auto dialer makes one-to-one live phone calls. We offer two approaches:
- Preview dialing (click-to-call, a manual process where the agent clicks on an...Read more
How scalable and reliable is VanillaSoft?
2 Comments
Official Response from Vanillasoft
VanillaSoft is extremely reliable, boasting an actual uptime in excess of 99.9%. We operate multiple hosted servers to ensure that you have access to the...Read more
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