Compare Aircall and Telnyx CPaaS 
At a Glance
Market Segments
Small-Business (54.5% of reviews)
Small-Business (80.8% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Pay As You Go
Aircall
Star Rating
(1,555)4.4 out of 5
Market Segments
Small-Business (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansTelnyx CPaaS
Star Rating
(525)4.7 out of 5
Market Segments
Small-Business (80.8% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go
Free Trial is available
Learn more about Telnyx CPaaSSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface and seamless CRM integrations, particularly with HubSpot and Salesforce. Users appreciate the ability to easily navigate the platform and quickly assign calls or SMS to team members, enhancing collaboration.
- Users say that Telnyx CPaaS stands out for its affordability and reliable call quality. Reviewers highlight the ease of obtaining US phone numbers for inbound calls and SMS, making it a practical choice for developers and businesses looking for cost-effective solutions.
- According to verified reviews, Aircall's implementation process is notably quick, with users mentioning the rapid setup and accessibility through both app and web versions. This ease of onboarding is a significant advantage for teams needing to get up and running swiftly.
- Reviewers mention that Telnyx CPaaS offers excellent customer support, with proactive outreach from the team and effective resolution of issues, such as top-up problems. This level of support contributes to a positive user experience, especially for those new to VoIP services.
- G2 reviewers highlight that while Aircall has a strong focus on call management features, Telnyx CPaaS provides superior SIP debugging tools, which are particularly beneficial for users integrating external SIP servers. This technical support can be crucial for businesses with specific telephony needs.
- Users report that both platforms have their strengths, but Aircall's overall satisfaction score is higher, indicating a more favorable reception among users. However, Telnyx CPaaS's higher ratings in specific areas like ease of setup and quality of support suggest it may be a better fit for users prioritizing those aspects.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Free Trial
Aircall
Free Trial is available
Telnyx CPaaS
Free Trial is available
Ratings
Meets Requirements
8.8
1,250
9.4
441
Ease of Use
9.2
1,266
9.1
453
Ease of Setup
8.9
741
9.0
390
Ease of Admin
8.7
453
9.2
334
Quality of Support
8.6
1,159
9.2
438
Has the product been a good partner in doing business?
8.2
441
9.3
324
Product Direction (% positive)
8.9
1,208
9.2
434
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
620
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
372
Not enough data
7.9
443
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
570
|
Verified
Not enough data
8.7
554
|
Verified
Not enough data
8.8
538
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
476
|
Verified
Not enough data
8.9
496
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.8
479
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
95
Not enough data
8.7
111
Not enough data
8.4
96
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
Not enough data
8.9
566
|
Verified
Not enough data
8.8
595
|
Verified
Not enough data
9.1
518
|
Verified
Not enough data
Feature Not Available
Not enough data
Functionality
Not enough data
8.8
253
|
Verified
Not enough data
8.9
230
|
Verified
Not enough data
9.1
237
|
Verified
Support
Not enough data
8.8
252
|
Verified
Not enough data
8.4
216
|
Verified
Not enough data
8.9
237
|
Verified
Platform
8.3
189
Not enough data
8.7
213
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
209
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
223
Not enough data
9.0
220
Not enough data
Platform Basics - VoIP Providers
8.5
20
8.7
32
8.8
22
9.1
34
8.5
20
8.3
31
8.4
20
8.4
31
7.8
18
8.3
29
7.6
18
8.9
36
Basic Communication
8.9
358
|
Verified
9.6
150
Feature Not Available
8.1
117
Feature Not Available
8.8
129
Feature Not Available
7.6
111
8.2
230
|
Verified
8.6
118
8.7
258
8.5
111
Agentic AI - VoIP Providers
9.0
8
8.1
14
8.8
8
7.3
14
9.0
8
8.0
14
8.8
8
8.5
14
Access
8.3
258
8.1
120
8.3
267
|
Verified
7.5
107
8.7
283
|
Verified
7.3
104
Advanced Features
8.1
271
8.5
107
Feature Not Available
8.4
110
8.8
307
|
Verified
9.5
136
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
453
Not enough data
8.7
404
Not enough data
9.2
445
Not enough data
9.2
453
Not enough data
8.5
50
Not enough data
Contacts
8.9
437
Not enough data
8.7
418
Not enough data
Feature Not Available
Not enough data
Insights
8.6
434
Not enough data
8.6
421
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
51
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Telnyx CPaaS are categorized as VoIP Providers
Unique Categories
Aircall is categorized as Outbound Call Tracking, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Telnyx CPaaS is categorized as Communication Platform as a Service (CPaaS)
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Telnyx CPaaS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.2%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.4%
Telecommunications
19.8%
Information Technology and Services
15.8%
Computer Software
11.3%
Marketing and Advertising
7.3%
Computer & Network Security
3.8%
Other
42.1%
Alternatives
Discussions
What is Aircall used for?
3 Comments
JZ
It is used to connect with our potential customers. Read more
How do I use Aircall?
2 Comments
FI
With a simple click you can easily manage incoming calls and also do outbound calling.Read more
What is an Aircall?
2 Comments
VR
Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more.Read more
Does Telnyx offer SMS service?
2 Comments
Official Response from Telnyx CPaaS
Not right now, but SMS is coming to Telnyx very soon!Read more
What application do you recommend to use the message or fax services?
1 Comment
DR
I am interested in the same thing. I am having issues implementing T.38 to improve fax serviceRead more
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