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Compare Aircall and Sprinklr Service 
Featured Products
At a Glance
Market Segments
Small-Business (54.6% of reviews)
Enterprise (42.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$4,200.00 1 User Per Year
Aircall
Star Rating
(1,495)4.4 out of 5
Market Segments
Small-Business (54.6% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansSprinklr Service
Star Rating
(716)4.3 out of 5
Market Segments
Enterprise (42.4% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user-friendliness, with many users highlighting its intuitive interface that makes navigation seamless. One user mentioned, "It's so user-friendly. I can easily call with students with a few clicks," showcasing its ease of use in everyday tasks.
- Users say that Sprinklr Service offers impressive customization options, allowing teams to tailor workflows to their specific needs. A reviewer noted, "I like the customization available in Sprinklr Service," which helps in effectively solving unique problems within complex enterprise environments.
- Reviewers mention that Aircall's implementation process is quick and straightforward, with users appreciating the fast and reliable connection. One user stated, "The connection is very fast, reliable, and easy to use," indicating a smooth onboarding experience that enhances productivity from the start.
- According to verified reviews, Sprinklr Service shines in its ability to unify customer interactions across multiple channels, making it a strong choice for enterprises managing complex customer service needs. Users appreciate its scalability and integration capabilities, which are crucial for larger organizations.
- G2 reviewers highlight that Aircall has a strong presence in the small business market, with 55% of reviews coming from this segment. This suggests that it is particularly well-suited for smaller teams looking for a reliable and easy-to-use contact center solution.
- Users express mixed feelings about the support quality in both products, with Aircall receiving a score of 8.5 and Sprinklr Service at 8.1. While both provide decent support, Aircall's slightly higher rating indicates a more favorable experience for users seeking assistance.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
Aircall
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.8
1,214
8.5
586
Ease of Use
9.2
1,227
8.3
602
Ease of Setup
8.9
701
8.0
445
Ease of Admin
8.7
448
8.1
234
Quality of Support
8.6
1,124
8.1
563
Has the product been a good partner in doing business?
8.2
436
8.6
235
Product Direction (% positive)
8.8
1,176
8.7
592
Features by Category
Ticket and Case Management
Not enough data
8.6
69
|
Verified
Not enough data
8.4
70
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
Not enough data
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Platform
Not enough data
7.6
71
|
Verified
Not enough data
7.8
140
|
Verified
Not enough data
8.6
78
|
Verified
Not enough data
8.2
75
|
Verified
Not enough data
8.9
82
|
Verified
Not enough data
8.9
82
|
Verified
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Agent Performance Management
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.3
50
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
9.3
587
|
Verified
6.9
142
Feature Not Available
8.4
145
Feature Not Available
7.9
137
8.1
368
7.5
140
7.9
440
|
Verified
7.6
135
Generative AI
7.8
236
6.6
113
Functions
8.8
567
|
Verified
7.5
139
8.7
551
|
Verified
7.6
132
8.8
536
|
Verified
7.3
134
Feature Not Available
7.3
132
8.7
473
|
Verified
6.8
131
8.9
494
|
Verified
7.1
135
8.8
516
|
Verified
7.6
128
8.8
473
|
Verified
8.0
128
Agentic AI - Contact Center
8.2
94
5.9
22
8.7
99
6.7
22
8.4
94
6.2
22
8.2
93
6.5
22
Administrative
8.8
561
|
Verified
7.8
130
8.9
564
|
Verified
7.8
130
8.8
586
|
Verified
8.4
143
9.1
512
|
Verified
7.8
131
Feature Not Available
7.9
142
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Platform
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
115
Not enough data
Workforce Management
9.0
209
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
20
Not enough data
8.2
19
Not enough data
8.3
20
Not enough data
Administrative
9.1
222
Not enough data
8.9
220
Not enough data
Generative AI
Not enough data
7.8
74
Not enough data
7.4
72
Not enough data
7.2
72
Communication
Not enough data
7.8
101
|
Verified
Not enough data
8.3
110
|
Verified
Not enough data
7.6
98
Not enough data
8.2
101
Not enough data
7.3
96
Internal Use
Not enough data
7.8
140
|
Verified
Not enough data
8.0
108
|
Verified
Not enough data
7.9
101
Not enough data
8.4
102
Not enough data
8.0
102
|
Verified
Not enough data
8.1
108
|
Verified
Generative AI
Not enough data
7.5
41
Self-Service Experience
Not enough data
8.0
53
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Self-Service Platform
Not enough data
8.1
53
Not enough data
7.7
51
Not enough data
7.4
53
Not enough data
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.9(won by default)
225
Not enough data
6.8(won by default)
222
Process
Not enough data
8.3(won by default)
310
Not enough data
7.7(won by default)
307
Not enough data
8.1(won by default)
307
Channels
Not enough data
7.3(won by default)
282
Not enough data
8.8(won by default)
325
Not enough data
7.2(won by default)
274
Not enough data
6.6(won by default)
262
Not enough data
7.5(won by default)
271
Insight
Not enough data
7.7(won by default)
290
Not enough data
8.3(won by default)
313
Not enough data
7.9(won by default)
285
Not enough data
7.6(won by default)
281
Generative AI
Not enough data
7.5
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Platform Basics - VoIP Providers
8.9
19
Not enough data
9.0
20
Not enough data
8.7
19
Not enough data
8.6
18
Not enough data
8.2
17
Not enough data
8.0
17
Not enough data
Basic Communication
8.9
351
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
227
|
Verified
Not enough data
8.7
256
Not enough data
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.4
256
Not enough data
8.3
265
|
Verified
Not enough data
8.7
282
|
Verified
Not enough data
Advanced Features
8.1
269
Not enough data
Feature Not Available
Not enough data
8.8
304
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
451
Not enough data
8.7
404
Not enough data
9.2
445
Not enough data
9.2
452
Not enough data
8.4
48
Not enough data
Contacts
8.9
437
Not enough data
8.7
417
Not enough data
Feature Not Available
Not enough data
Insights
8.6
434
Not enough data
8.7
421
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
48
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Sprinklr Service are categorized as Contact Center, AI Customer Support Agents, and Conversation Intelligence
Unique Categories
Aircall is categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), AI Voice Assistants, Auto Dialer, and AI Sales Assistant
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Consumer Services
11.2%
Marketing and Advertising
10.3%
Information Technology and Services
5.2%
Financial Services
5.2%
Telecommunications
4.0%
Other
64.1%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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