# Aircall, Softphone.Pro vs Dialpad Connect Comparison

| | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,583 | 65 | 4,165 | 
| **Largest Market Segment** | Small-Business (54.6% of reviews) | Small-Business (82.8% of reviews) | Small-Business (57.8% of reviews) | 
| **Entry Level Price** | $30 User/Month (Billed Annually - 3 User Minimum) | $1.99 1 user Per Month | $25 Per user, per month invoiced annually | 

---
## Top Pros & Cons

### Aircall

Pros:
- Ease of Use (228 reviews)
- Easy Integration (91 reviews)

Cons:
- Connection Issues (62 reviews)
- Call Issues (49 reviews)

### Softphone.Pro

Pros:
- Easy Integration (8 reviews)
- Ease of Use (3 reviews)

Cons:
- Customer Service (2 reviews)
- High Cost (1 reviews)

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

---
## Ratings Comparison
| Rating | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (1269 reviews) | 9.2 (56 reviews) | 8.9 (3225 reviews) | 
  | **Ease of Use** | 9.2 (1284 reviews) | 9.2 (56 reviews) | 9.1 (3400 reviews) | 
  | **Ease of Setup** | 8.9 (758 reviews) | 9.2 (49 reviews) | 9.0 (1229 reviews) | 
  | **Ease of Admin** | 8.7 (453 reviews) | 9.2 (45 reviews) | 8.9 (1136 reviews) | 
  | **Quality of Support** | 8.6 (1176 reviews) | 8.4 (47 reviews) | 8.5 (2511 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (441 reviews) | 9.0 (42 reviews) | 8.9 (1060 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1222 reviews) | 9.6 (53 reviews) | 8.2 (3072 reviews) | 

---
## Pricing

### Aircall

#### Entry-Level Pricing

Plan: Essentials

Price: $30 User/Month (Billed Annually - 3 User Minimum)

Description: Improves the performance of any team

Key Features:
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API

[Browse all 3 editions](https://www.g2.com/products/aircall/pricing)

#### Free Trial

Yes

### Softphone.Pro

#### Entry-Level Pricing

Plan: Softphone.Pro

Price: $1.99 1 user Per Month

Description: Softphone app for Call Center Agents, Sales Professionals and Support Teams

Key Features:
- Free trial

[Browse all 2 editions](https://www.g2.com/products/softphone-pro/pricing)

#### Free Trial

Yes

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Softphone.Pro** | N/A | N/A |
| **Dialpad Connect** | 8.3/10 | 31 |

#### Lead Facilitation

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 7.7 (25 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | 7.5 (25 reviews) | 
| **Lead Follow-up** | Not enough data | Not enough data | 8.2 (25 reviews) | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 8.1 (26 reviews) | 

#### Organization

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 8.1 (25 reviews) | 
| **Data Entry** | Not enough data | Not enough data | 8.9 (25 reviews) | 
| **Integrations / APIs** | Not enough data | Not enough data | 8.9 (25 reviews) | 

#### Performance Analysis

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 8.2 (26 reviews) | 
| **Peformance Tracking** | Not enough data | Not enough data | 8.4 (26 reviews) | 

#### Sales Analysis

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 8.1 (24 reviews) | 
| **Sales Forecasting ** | Not enough data | Not enough data | 8.0 (24 reviews) | 

#### Generative AI

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.3 (16 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Softphone.Pro** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Dialing Options

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 9.8/10 | 7 |
| **Softphone.Pro** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Call Analytics

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Call Recording** | 10.0 (7 reviews) | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | 9.7 (6 reviews) | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 772 |
| **Softphone.Pro** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Channels

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Voice** | 9.3 (631 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Social** | Feature Not Available | Not enough data | Not enough data | 
| **Web Chat** | Feature Not Available | Not enough data | Not enough data | 
| **Mobile SMS** | 8.1 (375 reviews) | Not enough data | Not enough data | 
| **Email** | 7.9 (444 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.8 (237 reviews) | Not enough data | Not enough data | 

#### Functions

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Session Routing** | 8.8 (573 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Session Queuing** | 8.7 (556 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Concurrent Calling** | 8.8 (540 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | Not enough data | 
| **Auto Dialer** | 8.8 (476 reviews) ✓ Verified | Not enough data | Not enough data | 
| **IVR** | 8.9 (497 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Inbound Screen Pop** | 8.8 (519 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Persistent Data** | 8.8 (479 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.1 (96 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.7 (116 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.4 (96 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (94 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Session Summary Notes** | 8.8 (571 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Administrator Access** | 8.9 (567 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 8.8 (600 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Session Recording** | 9.1 (524 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | Feature Not Available | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Softphone.Pro** | N/A | N/A |
| **Dialpad Connect** | 8.9/10 | 1588 |

#### Collaboration Tools

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 8.7 (1270 reviews) | 
| **Presentations** | Not enough data | Not enough data | 8.8 (287 reviews) | 
| **Whiteboarding** | Not enough data | Not enough data | 8.9 (44 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 8.9 (322 reviews) | 
| **Hand Raising** | Not enough data | Not enough data | 9.2 (47 reviews) | 

#### Meeting Coordination

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 8.7 (1185 reviews) | 
| **Recording** | Not enough data | Not enough data | 8.8 (1107 reviews) | 
| **Participant Permissions** | Not enough data | Not enough data | 8.9 (354 reviews) | 
| **One-Click Join** | Not enough data | Not enough data | 9.2 (357 reviews) | 

#### Software Type

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | 8.6 (1033 reviews) | 
| **Browser Application** | Not enough data | Not enough data | 9.0 (345 reviews) | 
| **Desktop Application** | Not enough data | Not enough data | 8.9 (262 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Not enough data | Feature Not Available | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Softphone.Pro** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Responses

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Softphone.Pro** | N/A | N/A |
| **Dialpad Connect** | 8.5/10 | 23 |

#### Feedback Management

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.5 (19 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.8 (20 reviews) | 

#### Feedback Analysis

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 9.0 (20 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 8.5 (19 reviews) | 

#### Feedback Sources

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 8.4 (18 reviews) | 
| **Surveys** | Not enough data | Not enough data | 8.2 (17 reviews) | 
| **Social Media** | Not enough data | Not enough data | 7.6 (18 reviews) | 
| **Customer Service Channels** | Not enough data | Not enough data | 8.8 (18 reviews) | 

#### Generative AI

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.7 (18 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.8 (18 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 249 |
| **Softphone.Pro** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Platform

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Omnichannel** | 8.3 (189 reviews) | Not enough data | Not enough data | 
| **Mobile Access** | 8.7 (214 reviews) | Not enough data | Not enough data | 
| **Queue Management** | 8.8 (210 reviews) | Not enough data | Not enough data | 
| **Call Routing** | 9.0 (217 reviews) | Not enough data | Not enough data | 
| **Call Back** | 9.0 (222 reviews) | Not enough data | Not enough data | 
| **IVR** | 8.8 (206 reviews) | Not enough data | Not enough data | 
| **Automatic Call Distribution** | 8.9 (206 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.6 (117 reviews) | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Call Monitoring** | 9.0 (211 reviews) | Not enough data | Not enough data | 
| **Performance Evaluation** | 8.9 (206 reviews) | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.3 (22 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.7 (23 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.8 (20 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.1 (21 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Call Recording** | 9.1 (226 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 9.0 (222 reviews) | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 383 |
| **Softphone.Pro** | 8.4/10 | 50 |
| **Dialpad Connect** | 8.6/10 | 991 |

#### Platform Basics - VoIP Providers

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (20 reviews) | Not enough data | 7.9 (25 reviews) | 
| **Call Management** | 8.8 (22 reviews) | Not enough data | 9.2 (38 reviews) | 
| **Network monitoring** | 8.6 (21 reviews) | Not enough data | 9.0 (27 reviews) | 
| **Integrations** | 8.6 (23 reviews) | Not enough data | 8.7 (42 reviews) | 
| **Virtual PBX** | 7.8 (18 reviews) | Not enough data | 7.6 (24 reviews) | 
| **SIP trunking services** | 7.6 (18 reviews) | Not enough data | 8.1 (24 reviews) | 

#### Basic Communication

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Phone Calls** | 8.9 (363 reviews) ✓ Verified | 9.6 (49 reviews) | 9.2 (926 reviews) ✓ Verified | 
| **Video Calls** | Feature Not Available | 7.7 (34 reviews) | 8.3 (437 reviews) ✓ Verified | 
| **Instant Messaging** | Feature Not Available | 8.1 (33 reviews) | 9.1 (718 reviews) ✓ Verified | 
| **Screen Sharing** | Feature Not Available | 7.9 (37 reviews) | 8.4 (453 reviews) ✓ Verified | 
| **Conference Calls** | 8.2 (230 reviews) ✓ Verified | 8.1 (37 reviews) | 8.9 (633 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.7 (259 reviews) | 9.2 (40 reviews) | 9.1 (627 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.0 (8 reviews) | Not enough data | 8.0 (23 reviews) | 
| **Cross-system Integration** | 8.9 (9 reviews) | Not enough data | 8.5 (24 reviews) | 
| **Adaptive Learning** | 9.1 (9 reviews) | Not enough data | 8.0 (23 reviews) | 
| **Proactive Assistance** | 8.9 (9 reviews) | Not enough data | 8.3 (23 reviews) | 

#### Access

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Software Pairing** | 8.3 (259 reviews) | 8.1 (41 reviews) | 8.7 (519 reviews) ✓ Verified | 
| **Browser Extension** | 8.3 (268 reviews) ✓ Verified | 8.1 (36 reviews) | 8.7 (576 reviews) ✓ Verified | 
| **Individual Download** | 8.7 (283 reviews) ✓ Verified | 8.9 (42 reviews) | 9.1 (690 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Hold Music** | 8.1 (272 reviews) | 8.6 (39 reviews) | 8.6 (641 reviews) ✓ Verified | 
| **Automated Attendants** | Feature Not Available | 7.8 (36 reviews) | 8.7 (510 reviews) ✓ Verified | 
| **VOiP Number** | 8.8 (309 reviews) ✓ Verified | 8.3 (44 reviews) | 9.3 (786 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Softphone.Pro** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Softphone.Pro** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 515 |
| **Softphone.Pro** | N/A | N/A |
| **Dialpad Connect** | 8.7/10 | 792 |

#### Agentic AI - Outbound Call Tracking

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.5 (48 reviews) | Not enough data | 7.8 (9 reviews) | 
| **Natural Language Interaction** | 7.8 (47 reviews) | Not enough data | 8.2 (10 reviews) | 

#### Calling

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Record Calls** | 9.3 (453 reviews) | Not enough data | 9.0 (604 reviews) | 
| **Generate Location** | 8.7 (404 reviews) | Not enough data | Feature Not Available | 
| **Call Types** | 9.2 (446 reviews) | Not enough data | 9.1 (635 reviews) | 
| **Click-to-Call** | 9.2 (455 reviews) | Not enough data | 9.1 (650 reviews) | 
| **Auto Dialer** | 8.5 (50 reviews) | Not enough data | 8.6 (12 reviews) | 

#### Contacts

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Personalization** | 8.9 (437 reviews) | Not enough data | 8.7 (644 reviews) | 
| **Information Locater** | 8.7 (419 reviews) | Not enough data | 8.6 (572 reviews) | 
| **Record Prospect Data** | Feature Not Available | Not enough data | 8.6 (514 reviews) | 

#### Insights

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Notes** | 8.6 (435 reviews) | Not enough data | 8.5 (489 reviews) | 
| **Daily Summary** | 8.6 (423 reviews) | Not enough data | 8.7 (551 reviews) | 
| **Automated Voicemails** | Feature Not Available | Not enough data | 8.8 (263 reviews) | 
| **Automated Emails** | 7.7 (365 reviews) | Not enough data | Feature Not Available | 
| **Sorts Prospects** | Feature Not Available | Not enough data | 8.3 (400 reviews) | 
| **Automated Note Taking** | 7.8 (52 reviews) | Not enough data | 9.1 (13 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Softphone.Pro** | N/A | N/A |
| **Dialpad Connect** | 9.1/10 | 159 |

#### Agentic AI - UCaaS Platforms

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 8.8 (91 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | Not enough data | 9.2 (99 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | Not enough data | 9.1 (81 reviews) ✓ Verified | 

#### Features

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 9.1 (124 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | Not enough data | 9.3 (90 reviews) | 
| **Voice Conferencing** | Not enough data | Not enough data | 9.3 (114 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | Not enough data | 9.3 (84 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Not enough data | 8.9 (100 reviews) ✓ Verified | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Softphone.Pro** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 

#### Autonomy

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Softphone.Pro** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Aircall (8):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)


**Unique to Dialpad Connect (8):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | Aircall | Softphone.Pro | Dialpad Connect | 
|---|---|---|---|
| **Small-Business** | 54.6% | 82.8% | 57.8% | 
| **Mid-Market** | 41.6% | 17.2% | 32.7% | 
| **Enterprise** | 3.8% | 0% | 9.5% | 

### By Industry

#### Aircall

- **Computer Software:** 9.3%
- **Information Technology and Services:** 8.0%
- **Consumer Services:** 6.4%
- **Financial Services:** 5.9%
- **Logistics and Supply Chain:** 3.3%
- **Telecommunications:** 3.2%
- **Retail:** 2.8%
- **Marketing and Advertising:** 2.8%
- **Leisure, Travel & Tourism:** 2.6%
- **Insurance:** 2.4%
- **Other:** 53.3%

#### Softphone.Pro

- **Telecommunications:** 18.8%
- **Computer Software:** 9.4%
- **Information Technology and Services:** 6.3%
- **Real Estate:** 4.7%
- **Computer & Network Security:** 4.7%
- **Logistics and Supply Chain:** 4.7%
- **Marketing and Advertising:** 4.7%
- **Financial Services:** 3.1%
- **Gambling & Casinos:** 3.1%
- **E-Learning:** 3.1%
- **Other:** 37.5%

#### Dialpad Connect

- **Marketing and Advertising:** 8.2%
- **Information Technology and Services:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

---
## Alternatives

### Alternatives to Aircall

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1831 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3561 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (825 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13807 reviews)

### Alternatives to Softphone.Pro

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3374 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3561 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18890 reviews)
- [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) — 4.6/5 stars (2665 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1831 reviews)

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3374 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (924 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56386 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3561 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1831 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)

---
## Top Discussions

### Aircall

- Title: [What is Aircall used for?](https://www.g2.com/discussions/what-is-aircall-used-for) — 3 comments
  > **Top comment:** "It is used to connect with our potential customers. "
- Title: [How do I use Aircall?](https://www.g2.com/discussions/how-do-i-use-aircall) — 2 comments
  > **Top comment:** "With a simple click you can easily manage incoming calls and also do outbound calling."
- Title: [What is an Aircall?](https://www.g2.com/discussions/what-is-an-aircall) — 2 comments
  > **Top comment:** "Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more."
- Title: [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) — 2 comments, 2 upvotes
  > **Top comment:** "No "
- Title: [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried mapping out clear SLAs with internal stakeholders and combining that with proactive support ticket..."

### Softphone.Pro

- Title: [what would it take to build an api integration to our pbx switch and zoho](https://www.g2.com/discussions/what-would-it-take-to-build-an-api-integration-to-our-pbx-switch-and-zoho) — 1 comment, 1 upvote
  > **Top comment:** "Hello Shmuel, it already works — please have a look, that's a post in our Knowledge base about integration with Zoho CRM..."

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aircall-vs-softphone-pro-vs-dialpad-connect)