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Compare Aircall and Sinch Contact Pro 
Featured Products
At a Glance
Market Segments
Small-Business (54.3% of reviews)
Enterprise (100.0% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
No pricing available
Aircall
Star Rating
(1,534)4.4 out of 5
Market Segments
Small-Business (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansSinch Contact Pro
Star Rating
(11)4.5 out of 5
Market Segments
Enterprise (100.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Sinch Contact ProSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its simple, intuitive interface and seamless integration into modern workflows. Users appreciate how it minimizes friction in daily operations, making it a preferred choice for small businesses.
- According to verified reviews, Sinch Contact Pro offers a unique advantage with its single screen for all customer data, which users find beneficial for managing information efficiently. This feature is particularly appealing for enterprises looking for a comprehensive view of customer interactions.
- Users say that Aircall's real-time call monitoring and easy call routing significantly enhance day-to-day support operations. The platform's strong integrations with ticketing and CRM systems are frequently highlighted as key benefits that streamline communication processes.
- Reviewers mention that while Sinch Contact Pro has a solid rating for accuracy and the ability to create variants, it may not be as user-friendly as Aircall, which boasts higher scores in ease of use and setup. This could pose challenges for teams looking for a quick onboarding experience.
- G2 reviewers highlight that Aircall provides reliable communication with good sound quality and a range of useful features, making it a strong contender for businesses that prioritize effective voice communication. Users appreciate the minimal setup required to get started.
- According to recent feedback, while Sinch Contact Pro has received praise for its SAP FICO module, the overall lack of recent reviews compared to Aircall suggests that it may not be keeping pace with evolving user needs and expectations in the contact center space.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Sinch Contact Pro
No pricing availableFree Trial
Aircall
Free Trial is available
Sinch Contact Pro
No trial information availableRatings
Meets Requirements
8.8
1,239
9.5
10
Ease of Use
9.2
1,253
8.3
10
Ease of Setup
8.9
728
7.7
5
Ease of Admin
8.7
452
8.3
5
Quality of Support
8.6
1,149
8.9
9
Has the product been a good partner in doing business?
8.2
440
8.3
5
Product Direction (% positive)
8.9
1,202
8.8
10
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
608
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
370
Not enough data
7.9
441
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
569
|
Verified
8.3
6
|
Verified
8.7
553
|
Verified
8.1
6
|
Verified
8.8
537
|
Verified
8.1
6
|
Verified
Feature Not Available
Feature Not Available
8.8
475
|
Verified
Not enough data
8.9
495
|
Verified
Not enough data
8.8
517
|
Verified
Not enough data
8.8
479
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
95
Not enough data
8.7
108
Not enough data
8.4
95
Not enough data
8.2
94
Not enough data
Administrative
8.8
569
|
Verified
7.9
7
8.9
566
|
Verified
9.0
5
|
Verified
8.8
594
|
Verified
10.0
6
|
Verified
9.1
514
|
Verified
Not enough data
Feature Not Available
Feature Not Available
Platform
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
210
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
222
Not enough data
9.0
220
Not enough data
Platform Basics - VoIP Providers
8.5
20
Not enough data
9.0
21
Not enough data
8.5
20
Not enough data
8.4
20
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Basic Communication
8.9
356
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
228
|
Verified
Not enough data
8.7
257
Not enough data
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
257
Not enough data
8.3
266
|
Verified
Not enough data
8.7
283
|
Verified
Not enough data
Advanced Features
8.1
270
Not enough data
Feature Not Available
Not enough data
8.9
305
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
452
Not enough data
8.7
404
Not enough data
9.2
444
Not enough data
9.2
452
Not enough data
8.4
49
Not enough data
Contacts
8.9
437
Not enough data
8.7
417
Not enough data
Feature Not Available
Not enough data
Insights
8.6
434
Not enough data
8.6
421
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
51
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Sinch Contact Pro are categorized as Contact Center
Unique Categories
Aircall is categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Sinch Contact Pro has no unique categories
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sinch Contact Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.2%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.2%
Utilities
9.1%
Telecommunications
9.1%
Real Estate
9.1%
Package/Freight Delivery
9.1%
Oil & Energy
9.1%
Other
54.5%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Sinch Contact Pro has no discussions with answers
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