Compare Aircall vs Salesforce Lightning Dialer

See this
comparison of Aircall vs. Salesforce Lightning Dialer
based on data from user reviews. Aircall rates 4.2/5 stars with 220 reviews. Salesforce Lightning Dialer rates 4.0/5 stars with 13 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
 
Professional
$50
User/Month (Billed Annually - 3 User Minimum)
 
Custom
Contact for Details
 
Free Trial
Free Trial Unavailable
Aircall
Essentials
$30User/Month (Billed Annually - 3 User Minimum)
Professional
$50User/Month (Billed Annually - 3 User Minimum)
Custom
Contact for Details
Free Trial
Salesforce Lightning Dialer
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.2
Ease of Use
Ease of Use
9.0
8.0
Ease of Setup
Ease of Setup
9.1
Not enough data available
Ease of Admin
Ease of Admin
8.9
Not enough data available
Quality of Support
Quality of Support
8.3
7.8
Ease of Doing Business With
Ease of Doing Business With
8.3
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.4
4.2
Meets Requirements
Aircall
8.3
Salesforce Lightning Dialer
8.2
Ease of Use
Aircall
9.0
Salesforce Lightning Dialer
8.0
Ease of Setup
Aircall
9.1
Salesforce Lightning Dialer
Not enough data available
Ease of Admin
Aircall
8.9
Salesforce Lightning Dialer
Not enough data available
Quality of Support
Aircall
8.3
Salesforce Lightning Dialer
7.8
Ease of Doing Business With
Aircall
8.3
Salesforce Lightning Dialer
Not enough data available
Product Direction (% positive)
Aircall
8.4
Salesforce Lightning Dialer
4.2

Features

Calling
Record Calls
Aircall
Not enough data available
Salesforce Lightning Dialer
8.6
Generate Location
Aircall
Not enough data available
Salesforce Lightning Dialer
7.6
Call Types
Aircall
Not enough data available
Salesforce Lightning Dialer
7.9
Click-to-Call
Aircall
Not enough data available
Salesforce Lightning Dialer
9.2
Contacts
Personalization
Aircall
Not enough data available
Salesforce Lightning Dialer
8.1
Information Locater
Aircall
Not enough data available
Salesforce Lightning Dialer
7.7
Record Prospect Data
Aircall
Not enough data available
Salesforce Lightning Dialer
7.8
Insights
Notes
Aircall
Not enough data available
Salesforce Lightning Dialer
8.5
Daily Summary
Aircall
Not enough data available
Salesforce Lightning Dialer
7.9
Automated Voicemails
Aircall
Not enough data available
Salesforce Lightning Dialer
7.5
Automated Emails
Aircall
Not enough data available
Salesforce Lightning Dialer
8.1
Sorts Prospects
Aircall
Not enough data available
Salesforce Lightning Dialer
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.5%
15.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.1%
46.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.4%
38.5%
Aircall
Small-Business
61.5%
Mid-Market
32.1%
Enterprise
6.4%
Salesforce Lightning Dialer
Small-Business
15.4%
Mid-Market
46.2%
Enterprise
38.5%

Reviewers' Industry

 
Computer Software
13.7%
Restaurants
7.7%
 
Information Technology and Services
12.3%
Real Estate
7.7%
 
Internet
11.4%
Publishing
7.7%
 
Retail
3.2%
Marketing and Advertising
7.7%
 
Consumer Services
3.2%
Logistics and Supply Chain
7.7%
 
Other
56.2%
Other
61.5%
Aircall
Computer Software
13.7%
Information Technology and Services
12.3%
Internet
11.4%
Retail
3.2%
Consumer Services
3.2%
Other
56.2%
Salesforce Lightning Dialer
Restaurants
7.7%
Real Estate
7.7%
Publishing
7.7%
Marketing and Advertising
7.7%
Logistics and Supply Chain
7.7%
Other
61.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Dante R V.
User in Insurance

It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...

Jon M.
User

The thing I like most about Salesforce Lightning Dialer is the integration right into salesforce. There is no need to have multiple windows open or go back and forth between screens. I also like how you are able to set up your calls for the day in a list...

Most Helpful Critical Review
Most Helpful Critical Review
Matt T.
User in E-Learning

Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...

User in Financial Services

Takes some time to get used to in everyday work

 
Aircall
Most Helpful Favorable Review
Dante R V.
User in Insurance

It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...

Most Helpful Critical Review
Matt T.
User in E-Learning

Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...

Salesforce Lightning Dialer
Most Helpful Favorable Review
Jon M.
User

The thing I like most about Salesforce Lightning Dialer is the integration right into salesforce. There is no need to have multiple windows open or go back and forth between screens. I also like how you are able to set up your calls for the day in a list...

Most Helpful Critical Review
User in Financial Services

Takes some time to get used to in everyday work

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
No screenshots provided
Salesforce Lightning Dialer
No screenshots provided

Videos

 

Find out how Aircall can transform your phone support so that you can have seamless and successful interactions with your customers!

No videos provided
Aircall

Find out how Aircall can transform your phone support so that you can have seamless and successful interactions with your customers!

Salesforce Lightning Dialer
No videos provided

Downloads

 No downloads providedNo downloads provided
Aircall
No downloads provided
Salesforce Lightning Dialer
No downloads provided
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