# Aircall vs RingEX Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingEX excels in providing a highly customizable user experience, with features like customizable user profiles and a robust admin portal that enhance day-to-day usability. Users appreciate the clarity of call volume and the seamless integration with CRM systems, which simplifies communication across various channels.
- **Users say** Aircall stands out for its exceptional ease of use and rapid setup, making it a favorite among those who need a straightforward solution. Reviewers highlight the intuitive navigation and the ability to assign calls or SMS to team members, which is particularly beneficial in collaborative environments.
- **According to verified reviews** , RingEX offers a more comprehensive set of features for call management, including advanced call routing and IVR capabilities. Users have noted that these features contribute to a more efficient handling of customer interactions, which is crucial for businesses with high call volumes.
- **Reviewers mention** that while Aircall provides solid CRM integrations, particularly with HubSpot and Salesforce, some users feel that RingEX's integration capabilities are more robust, especially for businesses looking to connect multiple systems seamlessly.
- **G2 reviewers highlight** that RingEX's mobile access is a significant advantage, with users appreciating the ability to manage calls and communications on the go. This flexibility is essential for teams that require constant connectivity, especially in fast-paced environments.
- **Users report** that while both platforms have strong support ratings, Aircall edges out slightly with a higher quality of support. Reviewers have noted that Aircall's support team is responsive and helpful, which can be a deciding factor for businesses that prioritize customer service.



| | Aircall | RingEX | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,582 | 1,355 | 
| **Largest Market Segment** | Small-Business (54.6% of reviews) | Small-Business (58.0% of reviews) | 
| **Entry Level Price** | $30 User/Month (Billed Annually - 3 User Minimum) | $30.00 1 User Per Month | 

---
## Top Pros & Cons

### Aircall

Pros:
- Ease of Use (263 reviews)
- Easy Integration (112 reviews)

Cons:
- Connection Issues (71 reviews)
- Call Issues (58 reviews)

### RingEX

Pros:
- Ease of Use (216 reviews)
- Customer Support (127 reviews)

Cons:
- Poor Customer Support (55 reviews)
- Complex Processes (49 reviews)

---
## Ratings Comparison
| Rating | Aircall | RingEX | 
|---|---|---|
  | **Meets Requirements** | 8.8 (1267 reviews) | 8.8 (1105 reviews) | 
  | **Ease of Use** | 9.2 (1282 reviews) | 8.6 (1122 reviews) | 
  | **Ease of Setup** | 8.9 (756 reviews) | 8.2 (704 reviews) | 
  | **Ease of Admin** | 8.7 (453 reviews) | 8.3 (623 reviews) | 
  | **Quality of Support** | 8.6 (1174 reviews) | 8.0 (1007 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (441 reviews) | 8.3 (612 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1221 reviews) | 7.9 (1083 reviews) | 

---
## Pricing

### Aircall

#### Entry-Level Pricing

Plan: Essentials

Price: $30 User/Month (Billed Annually - 3 User Minimum)

Description: Improves the performance of any team

Key Features:
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API

[Browse all 3 editions](https://www.g2.com/products/aircall/pricing)

#### Free Trial

Yes

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Lead Facilitation

| Feature | Aircall | RingEX | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Aircall | RingEX | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Aircall | RingEX | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Aircall | RingEX | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | RingEX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Aircall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Dialing Options

| Feature | Aircall | RingEX | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Aircall | RingEX | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | RingEX | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Aircall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Aircall | RingEX | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **RingEX** | 8.7/10 | 182 |

#### Documents

| Feature | Aircall | RingEX | 
|---|---|---|
| **Editing** | Not enough data | Feature Not Available | 
| **Document Signature ** | Not enough data | 7.3 (148 reviews) | 
| **Storage** | Not enough data | 8.1 (156 reviews) | 

#### Agentic AI - Online Fax

| Feature | Aircall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (11 reviews) | 

#### Sending

| Feature | Aircall | RingEX | 
|---|---|---|
| **Fax Number** | Not enough data | 9.1 (172 reviews) | 
| **Existing Numbers** | Not enough data | 9.1 (169 reviews) | 
| **Cross-Platform Sending** | Not enough data | 8.9 (158 reviews) | 
| **Unlimited Sending** | Not enough data | 9.2 (161 reviews) | 
| **Contact Management** | Not enough data | 8.9 (164 reviews) | 
| **Alerts** | Not enough data | 9.1 (165 reviews) | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **RingEX** | 8.3/10 | 106 |

#### Host Tools

| Feature | Aircall | RingEX | 
|---|---|---|
| **Branding** | Not enough data | 8.5 (76 reviews) | 
| **Role-based Access** | Not enough data | 8.7 (81 reviews) | 
| **Recording** | Not enough data | 9.0 (91 reviews) | 

#### Attendee Tools

| Feature | Aircall | RingEX | 
|---|---|---|
| **Registration** | Not enough data | 8.7 (85 reviews) | 
| **Attendee Live Chat** | Not enough data | 8.9 (85 reviews) | 
| **Polls and Surveys** | Not enough data | 8.1 (68 reviews) | 

#### Post-Event Tools

| Feature | Aircall | RingEX | 
|---|---|---|
| **Event Analytics** | Not enough data | 8.5 (65 reviews) | 
| **Attendee Reports** | Not enough data | 8.3 (68 reviews) | 

#### Integrations

| Feature | Aircall | RingEX | 
|---|---|---|
| **Social Media Integration** | Not enough data | 8.1 (59 reviews) | 
| **Software Integrations** | Not enough data | 8.4 (66 reviews) | 

#### Agentic AI - Webinar

| Feature | Aircall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (8 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 9.8/10 | 6 |
| **RingEX** | N/A | N/A |

#### Call Analytics

| Feature | Aircall | RingEX | 
|---|---|---|
| **Call Recording** | 10.0 (6 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | 9.7 (5 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Aircall | RingEX | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | 9.7 (5 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Aircall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 770 |
| **RingEX** | N/A | N/A |

#### Channels

| Feature | Aircall | RingEX | 
|---|---|---|
| **Voice** | 9.3 (629 reviews) ✓ Verified | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Web Chat** | Feature Not Available | Not enough data | 
| **Mobile SMS** | 8.1 (373 reviews) | Not enough data | 
| **Email** | 7.9 (444 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Aircall | RingEX | 
|---|---|---|
| **AI Text-to-Speech** | 7.8 (237 reviews) | Not enough data | 

#### Functions

| Feature | Aircall | RingEX | 
|---|---|---|
| **Session Routing** | 8.8 (573 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.7 (556 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.8 (540 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | 
| **Auto Dialer** | 8.8 (476 reviews) ✓ Verified | Not enough data | 
| **IVR** | 8.9 (497 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.8 (519 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 8.8 (479 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Aircall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (96 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (116 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (96 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (94 reviews) | Not enough data | 

#### Administrative

| Feature | Aircall | RingEX | 
|---|---|---|
| **Session Summary Notes** | 8.8 (571 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 8.9 (567 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.8 (599 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.1 (522 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | Feature Not Available | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **RingEX** | 8.9/10 | 299 |

#### Collaboration Tools

| Feature | Aircall | RingEX | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.1 (253 reviews) | 
| **Presentations** | Not enough data | 9.1 (141 reviews) | 
| **Whiteboarding** | Not enough data | 8.6 (116 reviews) | 
| **Live Chat** | Not enough data | 8.9 (140 reviews) | 
| **Hand Raising** | Not enough data | 9.1 (122 reviews) | 

#### Meeting Coordination

| Feature | Aircall | RingEX | 
|---|---|---|
| **Scheduling** | Not enough data | 8.8 (243 reviews) | 
| **Recording** | Not enough data | 9.1 (235 reviews) | 
| **Participant Permissions** | Not enough data | 8.9 (223 reviews) | 
| **One-Click Join** | Not enough data | 9.0 (145 reviews) | 

#### Software Type

| Feature | Aircall | RingEX | 
|---|---|---|
| **Mobile** | Not enough data | 9.0 (244 reviews) | 
| **Browser Application** | Not enough data | 9.0 (143 reviews) | 
| **Desktop Application** | Not enough data | 9.2 (160 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | Aircall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (12 reviews) | 
| **Decision Making** | Not enough data | 8.3 (12 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 249 |
| **RingEX** | 8.8/10 | 254 |

#### Platform

| Feature | Aircall | RingEX | 
|---|---|---|
| **Omnichannel** | 8.3 (189 reviews) | Feature Not Available | 
| **Mobile Access** | 8.7 (214 reviews) | 9.0 (237 reviews) | 
| **Queue Management** | 8.8 (210 reviews) | 8.7 (222 reviews) | 
| **Call Routing** | 9.0 (217 reviews) | 9.1 (232 reviews) | 
| **Call Back** | 9.0 (222 reviews) | 8.7 (220 reviews) | 
| **IVR** | 8.8 (206 reviews) | 8.5 (213 reviews) | 
| **Automatic Call Distribution** | 8.9 (206 reviews) | 8.7 (218 reviews) | 

#### Generative AI

| Feature | Aircall | RingEX | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (117 reviews) | Feature Not Available | 

#### Workforce Management

| Feature | Aircall | RingEX | 
|---|---|---|
| **Call Monitoring** | 9.0 (211 reviews) | 8.8 (221 reviews) | 
| **Performance Evaluation** | 8.9 (206 reviews) | 8.6 (214 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Aircall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (22 reviews) | 8.9 (22 reviews) | 
| **Cross-system Integration** | 8.7 (23 reviews) | 8.9 (22 reviews) | 
| **Natural Language Interaction** | 7.8 (20 reviews) | 9.1 (22 reviews) | 
| **Proactive Assistance** | 8.1 (21 reviews) | 8.9 (22 reviews) | 

#### Administrative

| Feature | Aircall | RingEX | 
|---|---|---|
| **Call Recording** | 9.1 (226 reviews) | 8.8 (224 reviews) | 
| **Reporting & Dashboards** | 9.0 (222 reviews) | 8.6 (222 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **RingEX** | 8.8/10 | 64 |

#### Basic Communication - Cloud PBX

| Feature | Aircall | RingEX | 
|---|---|---|
| **Call Management** | Not enough data | 8.9 (59 reviews) | 
| **Communication Management** | Not enough data | 8.9 (58 reviews) | 
| **Scalability** | Not enough data | 9.1 (56 reviews) | 
| **Integrations** | Not enough data | 8.3 (57 reviews) | 
| **Mobile Accessibility** | Not enough data | 9.1 (58 reviews) | 
| **Accessibility** | Not enough data | 8.8 (55 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Aircall | RingEX | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.7 (52 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.5 (55 reviews) | 
| **Support and Reliability** | Not enough data | 8.6 (54 reviews) | 
| **Automated attendant** | Not enough data | 8.9 (54 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 382 |
| **RingEX** | 8.4/10 | 569 |

#### Platform Basics - VoIP Providers

| Feature | Aircall | RingEX | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (20 reviews) | 8.5 (95 reviews) | 
| **Call Management** | 8.8 (22 reviews) | 8.7 (114 reviews) | 
| **Network monitoring** | 8.6 (21 reviews) | 8.4 (86 reviews) | 
| **Integrations** | 8.6 (22 reviews) | 8.1 (100 reviews) | 
| **Virtual PBX** | 7.8 (18 reviews) | 8.0 (82 reviews) | 
| **SIP trunking services** | 7.6 (18 reviews) | 8.1 (80 reviews) | 

#### Basic Communication

| Feature | Aircall | RingEX | 
|---|---|---|
| **Phone Calls** | 8.9 (362 reviews) ✓ Verified | 9.1 (528 reviews) ✓ Verified | 
| **Video Calls** | Feature Not Available | 8.3 (398 reviews) ✓ Verified | 
| **Instant Messaging** | Feature Not Available | 8.7 (434 reviews) ✓ Verified | 
| **Screen Sharing** | Feature Not Available | 8.2 (361 reviews) ✓ Verified | 
| **Conference Calls** | 8.2 (230 reviews) ✓ Verified | 8.5 (428 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.7 (259 reviews) | 9.0 (436 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Aircall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (8 reviews) | 7.9 (52 reviews) | 
| **Cross-system Integration** | 8.9 (9 reviews) | 8.1 (54 reviews) | 
| **Adaptive Learning** | 9.1 (9 reviews) | 8.0 (52 reviews) | 
| **Proactive Assistance** | 8.9 (9 reviews) | 8.0 (50 reviews) | 

#### Access

| Feature | Aircall | RingEX | 
|---|---|---|
| **Software Pairing** | 8.3 (259 reviews) | 8.2 (379 reviews) ✓ Verified | 
| **Browser Extension** | 8.3 (268 reviews) ✓ Verified | 8.4 (393 reviews) ✓ Verified | 
| **Individual Download** | 8.7 (283 reviews) ✓ Verified | 8.6 (425 reviews) | 

#### Advanced Features

| Feature | Aircall | RingEX | 
|---|---|---|
| **Hold Music** | 8.1 (272 reviews) | 8.3 (445 reviews) | 
| **Automated Attendants** | Feature Not Available | 8.4 (405 reviews) ✓ Verified | 
| **VOiP Number** | 8.8 (308 reviews) ✓ Verified | 9.0 (470 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Aircall | RingEX | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Aircall | RingEX | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Aircall | RingEX | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Aircall | RingEX | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 515 |
| **RingEX** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Aircall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (48 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (47 reviews) | Not enough data | 

#### Calling

| Feature | Aircall | RingEX | 
|---|---|---|
| **Record Calls** | 9.3 (453 reviews) | Not enough data | 
| **Generate Location** | 8.7 (404 reviews) | Not enough data | 
| **Call Types** | 9.2 (446 reviews) | Not enough data | 
| **Click-to-Call** | 9.2 (455 reviews) | Not enough data | 
| **Auto Dialer** | 8.5 (50 reviews) | Not enough data | 

#### Contacts

| Feature | Aircall | RingEX | 
|---|---|---|
| **Personalization** | 8.9 (437 reviews) | Not enough data | 
| **Information Locater** | 8.7 (419 reviews) | Not enough data | 
| **Record Prospect Data** | Feature Not Available | Not enough data | 

#### Insights

| Feature | Aircall | RingEX | 
|---|---|---|
| **Notes** | 8.6 (435 reviews) | Not enough data | 
| **Daily Summary** | 8.6 (423 reviews) | Not enough data | 
| **Automated Voicemails** | Feature Not Available | Not enough data | 
| **Automated Emails** | 7.7 (365 reviews) | Not enough data | 
| **Sorts Prospects** | Feature Not Available | Not enough data | 
| **Automated Note Taking** | 7.8 (52 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **RingEX** | 8.5/10 | 70 |

#### Agentic AI - UCaaS Platforms

| Feature | Aircall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Aircall | RingEX | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Feature Not Available | 
| **Native VoIP** | Not enough data | 8.7 (53 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 8.2 (18 reviews) | 

#### Features

| Feature | Aircall | RingEX | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 8.8 (57 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | 8.6 (53 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 8.5 (52 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.6 (53 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | 8.2 (49 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Aircall | RingEX | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Aircall | RingEX | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | RingEX | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Aircall | RingEX | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Aircall | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Aircall (7):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to RingEX (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Aircall | RingEX | 
|---|---|---|
| **Small-Business** | 54.6% | 58.0% | 
| **Mid-Market** | 41.6% | 35.3% | 
| **Enterprise** | 3.8% | 6.6% | 

### By Industry

#### Aircall

- **Computer Software:** 9.3%
- **Information Technology and Services:** 8.0%
- **Consumer Services:** 6.4%
- **Financial Services:** 5.9%
- **Logistics and Supply Chain:** 3.3%
- **Telecommunications:** 3.2%
- **Retail:** 2.8%
- **Marketing and Advertising:** 2.8%
- **Leisure, Travel & Tourism:** 2.6%
- **Hospital & Health Care:** 2.4%
- **Other:** 53.2%

#### RingEX

- **Computer Software:** 9.4%
- **Insurance:** 5.2%
- **Information Technology and Services:** 5.1%
- **Financial Services:** 4.9%
- **Staffing and Recruiting:** 4.8%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.1%
- **Real Estate:** 3.5%
- **Construction:** 3.5%
- **Health, Wellness and Fitness:** 3.4%
- **Other:** 51.8%

---
## Alternatives

### Alternatives to Aircall

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1759 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4155 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3548 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (823 reviews)

### Alternatives to RingEX

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3548 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (915 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (631 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4155 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1759 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)

---
## Top Discussions

### Aircall

- Title: [What is Aircall used for?](https://www.g2.com/discussions/what-is-aircall-used-for) — 3 comments
  > **Top comment:** "It is used to connect with our potential customers. "
- Title: [How do I use Aircall?](https://www.g2.com/discussions/how-do-i-use-aircall) — 2 comments
  > **Top comment:** "With a simple click you can easily manage incoming calls and also do outbound calling."
- Title: [What is an Aircall?](https://www.g2.com/discussions/what-is-an-aircall) — 2 comments
  > **Top comment:** "Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more."
- Title: [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) — 2 comments, 2 upvotes
  > **Top comment:** "No "
- Title: [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried mapping out clear SLAs with internal stakeholders and combining that with proactive support ticket..."

### RingEX

- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 1 comment
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aircall-vs-ringex)