Compare Aircall and Podium
At a Glance
Market Segments
Small-Business (54.6% of reviews)
Small-Business (60.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Contact Us Per Month
Aircall
Star Rating
(1,577)4.4 out of 5
Market Segments
Small-Business (54.6% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plans
Podium
Star Rating
(2,095)4.6 out of 5
Market Segments
Small-Business (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in call management, with users highlighting its ability to easily assign calls and SMS to team members. One user mentioned the seamless integration with CRM tools like HubSpot and Salesforce, making it a breeze to navigate and manage communications.
- Users say Podium shines in customer communication, particularly for its ability to consolidate various communication channels into one platform. Reviewers appreciate how it simplifies interactions, allowing for quick responses to customer inquiries and efficient collection of reviews.
- According to verified reviews, Aircall's ease of use is frequently praised, with many users noting the intuitive interface and rapid setup process. One user specifically mentioned the convenience of making calls with just one button, which enhances daily usability.
- Reviewers mention that Podium offers a strong text messaging feature, which users find invaluable for reaching customers quickly. This capability allows businesses to streamline their communication and receive prompt responses, making it a favored tool for customer engagement.
- G2 reviewers highlight that while Aircall has a solid overall G2 Score, Podium edges it out in customer support ratings. Users have noted Podium's responsive support team, which contributes to a more positive experience when addressing issues or inquiries.
- Users report that Aircall's focus on VoIP capabilities is a significant advantage, particularly for small businesses. Reviewers appreciate features like call transcripts and network monitoring, which enhance the overall functionality and reliability of their communication systems.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Aircall
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
8.7
1,265
9.1
1,755
Ease of Use
9.2
1,280
9.3
1,774
Ease of Setup
8.9
754
9.1
1,102
Ease of Admin
8.7
453
9.3
903
Quality of Support
8.6
1,172
9.0
1,632
Has the product been a good partner in doing business?
8.2
441
9.2
921
Product Direction (% positive)
8.9
1,219
8.9
1,738
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.0
40
Not enough data
8.7
41
Interaction
Not enough data
8.0
42
Not enough data
8.2
41
Not enough data
8.3
41
Not enough data
8.3
41
Not enough data
8.3
40
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.1
41
Not enough data
7.8
42
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.1
42
Not enough data
7.9
42
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Feature Not Available
Not enough data
8.4
42
Not enough data
8.5
41
Not enough data
8.5
40
Agentic AI - AI Chatbots
Not enough data
5.4
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.1
9
Not enough data
6.7
9
Not enough data
5.9
9
Not enough data
6.9
9
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.3
158
Not enough data
7.7
208
Not enough data
9.1
223
Not enough data
Feature Not Available
Channels
Not enough data
7.9
211
Not enough data
8.6
221
Not enough data
9.3
239
Not enough data
Feature Not Available
Not enough data
8.0
195
Customers
Not enough data
8.2
153
Not enough data
8.4
155
Not enough data
8.5
223
Not enough data
8.3
222
Not enough data
8.5
223
Agentic AI - Conversational Marketing
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
6
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.6
66
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
64
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
7.0
10
Not enough data
6.7
9
Not enough data
6.7
9
Text Messaging
Not enough data
8.7
230
|
Verified
Not enough data
9.3
243
|
Verified
Not enough data
8.4
187
Not enough data
8.6
240
|
Verified
Not enough data
8.3
213
|
Verified
Not enough data
8.4
216
|
Verified
Not enough data
8.5
233
|
Verified
Not enough data
8.5
216
|
Verified
SMS Platform
Not enough data
8.5
223
|
Verified
Not enough data
8.6
224
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
202
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
206
|
Verified
Agentic AI - SMS Marketing
Not enough data
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Channels
Not enough data
8.2
327
Not enough data
8.1
324
Not enough data
Feature Not Available
Design
Not enough data
8.3
340
Not enough data
Feature Not Available
Not enough data
8.5
376
Not enough data
8.4
367
Not enough data
8.6
339
Generative AI
Not enough data
7.5
237
Not enough data
7.5
232
Channels
9.3
627
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
373
Not enough data
7.9
444
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
573
|
Verified
Not enough data
8.7
556
|
Verified
Not enough data
8.8
540
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
476
|
Verified
Not enough data
8.9
497
|
Verified
Not enough data
8.8
519
|
Verified
Not enough data
8.8
479
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
96
Not enough data
8.7
115
Not enough data
8.4
96
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
Not enough data
8.9
567
|
Verified
Not enough data
8.8
598
|
Verified
Not enough data
9.1
521
|
Verified
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
9.2
15
Not enough data
9.2
15
Not enough data
8.8
15
Automation - AI Agents
Not enough data
8.7
17
Not enough data
8.8
20
Not enough data
8.5
17
Not enough data
8.8
16
Not enough data
9.0
18
Platform
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
9.0
15
Autonomy - AI Agents
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
8.6
16
Not enough data
7.9
15
Generative AI
Not enough data
8.5
16
Not enough data
8.6
15
Responses
Not enough data
8.7
33
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.4
32
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Generative AI
Not enough data
8.1
32
Not enough data
8.1
31
Conversational Platform
Not enough data
8.7
297
Not enough data
8.4
253
Not enough data
8.3
166
Not enough data
8.5
182
Support Automation
Not enough data
8.5
258
Not enough data
8.3
166
Not enough data
8.7
169
Not enough data
8.1
174
Generative AI
Not enough data
7.5
153
Not enough data
7.5
155
Platform
8.3
189
Not enough data
8.7
214
Not enough data
8.8
210
Not enough data
9.0
217
Not enough data
9.0
222
Not enough data
8.8
206
Not enough data
8.9
206
Not enough data
Generative AI
7.6
117
Not enough data
Workforce Management
9.0
211
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.7
23
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
225
Not enough data
9.0
221
Not enough data
Generative AI
Not enough data
7.7
246
Not enough data
7.5
244
Not enough data
Feature Not Available
Communication
Not enough data
9.2
699
|
Verified
Not enough data
9.0
725
|
Verified
Not enough data
8.1
509
Not enough data
9.0
665
|
Verified
Not enough data
7.3
295
Internal Use
Not enough data
8.2
617
|
Verified
Not enough data
8.9
677
|
Verified
Not enough data
8.6
646
|
Verified
Not enough data
8.6
627
|
Verified
Not enough data
8.8
634
|
Verified
Not enough data
8.5
598
|
Verified
Platform Basics - VoIP Providers
8.5
20
6.8
11
8.8
22
6.5
11
8.6
21
6.2
10
8.5
21
5.8
11
7.8
18
5.8
10
7.6
18
6.5
10
Basic Communication
8.9
361
|
Verified
8.4
42
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.2
230
|
Verified
Feature Not Available
8.7
259
7.3
37
Agentic AI - VoIP Providers
9.0
8
6.0
7
8.9
9
6.0
7
9.1
9
6.2
7
8.9
9
6.7
7
Access
8.3
259
Feature Not Available
8.3
268
|
Verified
Feature Not Available
8.7
283
|
Verified
Feature Not Available
Advanced Features
8.1
272
6.7
39
Feature Not Available
Feature Not Available
8.8
308
|
Verified
8.1
39
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
453
Not enough data
8.7
404
Not enough data
9.2
446
Not enough data
9.2
455
Not enough data
8.5
50
Not enough data
Contacts
8.9
437
Not enough data
8.7
419
Not enough data
Feature Not Available
Not enough data
Insights
8.6
435
Not enough data
8.6
423
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.8
52
Not enough data
Consumer Intelligence
Not enough data
9.1
634
|
Verified
Not enough data
8.4
519
Not enough data
8.5
561
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.4
526
|
Verified
Not enough data
8.9
652
|
Verified
Media Monitoring
Not enough data
8.5
519
Not enough data
7.3
203
Not enough data
8.3
513
In-House Management
Not enough data
8.6
504
Not enough data
8.6
504
|
Verified
Generative AI
Not enough data
7.5
139
Agentic AI - Online Reputation Management
Not enough data
5.1
12
Not enough data
5.3
12
Not enough data
5.8
12
Not enough data
5.3
12
Not enough data
5.6
12
Not enough data
5.6
12
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Podium are categorized as VoIP Providers
Unique Categories
Aircall is categorized as Outbound Call Tracking, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.4%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.1%
Alternatives
Discussions
What is Aircall used for?
3 Comments
JZ
It is used to connect with our potential customers. Read more
How do I use Aircall?
2 Comments
FI
With a simple click you can easily manage incoming calls and also do outbound calling.Read more
What is an Aircall?
2 Comments
VR
Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more.Read more
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
Is podium a CRM?
2 Comments
GY
No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer...Read more
What does the company podium do?
2 Comments
MB
Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. Read more
