# Aircall vs Orum Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Aircall excels in user experience, particularly highlighting its **intuitive interface** and seamless integration with popular CRMs like HubSpot and Salesforce. Users appreciate the ability to navigate easily and make calls with just a button click, which enhances their daily workflow.
- **According to verified reviews** , Orum stands out for its **efficiency in dialing** , with users noting that it significantly boosts productivity by allowing them to connect with hundreds of prospects quickly. The filtering and dialing functions are praised for their effectiveness, making it a strong choice for high-volume cold calling.
- **Users say** that Aircall's setup process is notably quick and straightforward, with many recent users mentioning how easy it is to get started. This rapid implementation is a key advantage for teams looking to minimize downtime and start using the software immediately.
- **Reviewers mention** that while Orum provides excellent support, with many users appreciating the accessibility of the support team, Aircall's support quality is also commendable but slightly less favorable. Users have reported a more positive experience with Orum's customer service, which can be crucial for teams needing timely assistance.
- **G2 reviewers highlight** that both products offer strong call recording features, but Aircall receives specific praise for its **call transcript functionality** , which users find beneficial for keeping track of conversations and follow-ups. This feature can be particularly useful for teams that rely on detailed notes from calls.
- **According to recent feedback** , while Aircall is favored by small businesses, Orum is more popular among mid-market companies, indicating that each product may cater to different business sizes and needs. This distinction can help potential buyers align their choice with their organizational scale and requirements.



| | Aircall | Orum | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,581 | 793 | 
| **Largest Market Segment** | Small-Business (54.6% of reviews) | Mid-Market (55.5% of reviews) | 
| **Entry Level Price** | $30 User/Month (Billed Annually - 3 User Minimum) | No pricing available | 

---
## Top Pros & Cons

### Aircall

Pros:
- Ease of Use (263 reviews)
- Easy Integration (112 reviews)

Cons:
- Connection Issues (71 reviews)
- Call Issues (58 reviews)

### Orum

Pros:
- Ease of Use (294 reviews)
- Efficiency (260 reviews)

Cons:
- Call Issues (105 reviews)
- Missing Features (71 reviews)

---
## Ratings Comparison
| Rating | Aircall | Orum | 
|---|---|---|
  | **Meets Requirements** | 8.8 (1267 reviews) | 9.1 (564 reviews) | 
  | **Ease of Use** | 9.2 (1282 reviews) | 9.1 (598 reviews) | 
  | **Ease of Setup** | 8.9 (756 reviews) | 9.1 (340 reviews) | 
  | **Ease of Admin** | 8.7 (453 reviews) | 8.9 (101 reviews) | 
  | **Quality of Support** | 8.6 (1174 reviews) | 9.3 (534 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (441 reviews) | 9.3 (103 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1221 reviews) | 9.6 (563 reviews) | 

---
## Pricing

### Aircall

#### Entry-Level Pricing

Plan: Essentials

Price: $30 User/Month (Billed Annually - 3 User Minimum)

Description: Improves the performance of any team

Key Features:
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API

[Browse all 3 editions](https://www.g2.com/products/aircall/pricing)

#### Free Trial

Yes

### Orum

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Orum** | N/A | N/A |

#### Communication

| Feature | Aircall | Orum | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Aircall | Orum | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Aircall | Orum | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Aircall | Orum | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Orum** | N/A | N/A |

#### Lead Facilitation

| Feature | Aircall | Orum | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Aircall | Orum | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Aircall | Orum | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Aircall | Orum | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Orum | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Aircall | Orum | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Orum** | 8.6/10 | 512 |

#### Dialing Options

| Feature | Aircall | Orum | 
|---|---|---|
| **Preview Dialing** | Not enough data | 9.0 (455 reviews) | 
| **Progressive Dialing** | Not enough data | 8.9 (443 reviews) | 
| **Predictive Dialing** | Not enough data | Feature Not Available | 

#### Agent Tools

| Feature | Aircall | Orum | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.2 (343 reviews) | 
| **Callback Scheduling ** | Not enough data | 8.1 (342 reviews) | 
| **Call Recording ** | Not enough data | 9.2 (453 reviews) ✓ Verified | 

#### Automation

| Feature | Aircall | Orum | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.5 (433 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.3 (350 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.5 (364 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Aircall | Orum | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (202 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (214 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Aircall | Orum | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.6 (204 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.5 (195 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.8 (199 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 9.8/10 | 6 |
| **Orum** | N/A | N/A |

#### Call Analytics

| Feature | Aircall | Orum | 
|---|---|---|
| **Call Recording** | 10.0 (6 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | 9.7 (5 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Aircall | Orum | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | 9.7 (5 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Orum | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Aircall | Orum | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Virtual Workspaces

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Orum** | 8.6/10 | 41 |

#### Visual Tools

| Feature | Aircall | Orum | 
|---|---|---|
| **Whiteboarding** | Not enough data | Feature Not Available | 
| **Annotations** | Not enough data | Feature Not Available | 
| **Graphing** | Not enough data | Feature Not Available | 
| **Templates** | Not enough data | Feature Not Available | 

#### Office Customization

| Feature | Aircall | Orum | 
|---|---|---|
| **Office Decor** | Not enough data | Feature Not Available | 
| **Customized Floor Plans** | Not enough data | Feature Not Available | 
| **Personal Offices** | Not enough data | 8.6 (39 reviews) | 

#### Guest Tools

| Feature | Aircall | Orum | 
|---|---|---|
| **Virtual Receptionist** | Not enough data | Feature Not Available | 
| **External Video Conferencing** | Not enough data | Feature Not Available | 
| **Guest Links** | Not enough data | 8.3 (38 reviews) | 

#### Collaboration Tools

| Feature | Aircall | Orum | 
|---|---|---|
| **Simultaneous Screen Sharing** | Not enough data | Feature Not Available | 
| **Document Sharing** | Not enough data | Feature Not Available | 
| **Availability Status** | Not enough data | 8.6 (40 reviews) | 
| **Mobile Application** | Not enough data | Feature Not Available | 

#### Agentic AI - Virtual Workspaces

| Feature | Aircall | Orum | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 770 |
| **Orum** | N/A | N/A |

#### Channels

| Feature | Aircall | Orum | 
|---|---|---|
| **Voice** | 9.3 (629 reviews) ✓ Verified | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Web Chat** | Feature Not Available | Not enough data | 
| **Mobile SMS** | 8.1 (373 reviews) | Not enough data | 
| **Email** | 7.9 (444 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Aircall | Orum | 
|---|---|---|
| **AI Text-to-Speech** | 7.8 (237 reviews) | Not enough data | 

#### Functions

| Feature | Aircall | Orum | 
|---|---|---|
| **Session Routing** | 8.8 (573 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.7 (556 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.8 (540 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | 
| **Auto Dialer** | 8.8 (476 reviews) ✓ Verified | Not enough data | 
| **IVR** | 8.9 (497 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.8 (519 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 8.8 (479 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Aircall | Orum | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (96 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (116 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (96 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (94 reviews) | Not enough data | 

#### Administrative

| Feature | Aircall | Orum | 
|---|---|---|
| **Session Summary Notes** | 8.8 (571 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 8.9 (567 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.8 (599 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.1 (522 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | Feature Not Available | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 249 |
| **Orum** | N/A | N/A |

#### Platform

| Feature | Aircall | Orum | 
|---|---|---|
| **Omnichannel** | 8.3 (189 reviews) | Not enough data | 
| **Mobile Access** | 8.7 (214 reviews) | Not enough data | 
| **Queue Management** | 8.8 (210 reviews) | Not enough data | 
| **Call Routing** | 9.0 (217 reviews) | Not enough data | 
| **Call Back** | 9.0 (222 reviews) | Not enough data | 
| **IVR** | 8.8 (206 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.9 (206 reviews) | Not enough data | 

#### Generative AI

| Feature | Aircall | Orum | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (117 reviews) | Not enough data | 

#### Workforce Management

| Feature | Aircall | Orum | 
|---|---|---|
| **Call Monitoring** | 9.0 (211 reviews) | Not enough data | 
| **Performance Evaluation** | 8.9 (206 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Aircall | Orum | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (21 reviews) | Not enough data | 

#### Administrative

| Feature | Aircall | Orum | 
|---|---|---|
| **Call Recording** | 9.1 (226 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.0 (222 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 382 |
| **Orum** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Aircall | Orum | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (20 reviews) | Not enough data | 
| **Call Management** | 8.8 (22 reviews) | Not enough data | 
| **Network monitoring** | 8.6 (21 reviews) | Not enough data | 
| **Integrations** | 8.6 (22 reviews) | Not enough data | 
| **Virtual PBX** | 7.8 (18 reviews) | Not enough data | 
| **SIP trunking services** | 7.6 (18 reviews) | Not enough data | 

#### Basic Communication

| Feature | Aircall | Orum | 
|---|---|---|
| **Phone Calls** | 8.9 (362 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | Feature Not Available | Not enough data | 
| **Instant Messaging** | Feature Not Available | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | 
| **Conference Calls** | 8.2 (230 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 8.7 (259 reviews) | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Aircall | Orum | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (9 reviews) | Not enough data | 

#### Access

| Feature | Aircall | Orum | 
|---|---|---|
| **Software Pairing** | 8.3 (259 reviews) | Not enough data | 
| **Browser Extension** | 8.3 (268 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.7 (283 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | Aircall | Orum | 
|---|---|---|
| **Hold Music** | 8.1 (272 reviews) | Not enough data | 
| **Automated Attendants** | Feature Not Available | Not enough data | 
| **VOiP Number** | 8.8 (308 reviews) ✓ Verified | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Orum** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Aircall | Orum | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Aircall | Orum | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Aircall | Orum | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Aircall | Orum | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 515 |
| **Orum** | 8.9/10 | 261 |

#### Agentic AI - Outbound Call Tracking

| Feature | Aircall | Orum | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (48 reviews) | 8.4 (81 reviews) | 
| **Natural Language Interaction** | 7.8 (47 reviews) | 8.5 (81 reviews) | 

#### Calling

| Feature | Aircall | Orum | 
|---|---|---|
| **Record Calls** | 9.3 (453 reviews) | 9.3 (243 reviews) | 
| **Generate Location** | 8.7 (404 reviews) | 8.6 (216 reviews) | 
| **Call Types** | 9.2 (446 reviews) | 9.0 (227 reviews) | 
| **Click-to-Call** | 9.2 (455 reviews) | 9.2 (232 reviews) | 
| **Auto Dialer** | 8.5 (50 reviews) | 9.5 (103 reviews) | 

#### Contacts

| Feature | Aircall | Orum | 
|---|---|---|
| **Personalization** | 8.9 (437 reviews) | 8.7 (222 reviews) | 
| **Information Locater** | 8.7 (419 reviews) | 8.7 (209 reviews) | 
| **Record Prospect Data** | Feature Not Available | 9.0 (222 reviews) | 

#### Insights

| Feature | Aircall | Orum | 
|---|---|---|
| **Notes** | 8.6 (435 reviews) | 9.0 (231 reviews) | 
| **Daily Summary** | 8.6 (423 reviews) | 9.2 (221 reviews) | 
| **Automated Voicemails** | Feature Not Available | 9.0 (215 reviews) | 
| **Automated Emails** | 7.7 (365 reviews) | Feature Not Available | 
| **Sorts Prospects** | Feature Not Available | 8.7 (212 reviews) | 
| **Automated Note Taking** | 7.8 (52 reviews) | 8.7 (93 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Orum** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Aircall | Orum | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Aircall | Orum | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Orum | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Aircall | Orum | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Orum** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Aircall | Orum | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer)

**Unique to Aircall (7):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Orum (1):** [Virtual Workspaces](https://www.g2.com/categories/virtual-workspaces)


---
## Reviewer Demographics

### By Company Size

| Segment | Aircall | Orum | 
|---|---|---|
| **Small-Business** | 54.6% | 28.7% | 
| **Mid-Market** | 41.6% | 55.5% | 
| **Enterprise** | 3.8% | 15.9% | 

### By Industry

#### Aircall

- **Computer Software:** 9.3%
- **Information Technology and Services:** 8.0%
- **Consumer Services:** 6.4%
- **Financial Services:** 5.9%
- **Logistics and Supply Chain:** 3.3%
- **Telecommunications:** 3.2%
- **Retail:** 2.8%
- **Marketing and Advertising:** 2.8%
- **Leisure, Travel & Tourism:** 2.6%
- **Hospital & Health Care:** 2.4%
- **Other:** 53.2%

#### Orum

- **Computer Software:** 36.7%
- **Information Technology and Services:** 20.8%
- **Computer & Network Security:** 5.6%
- **Financial Services:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Human Resources:** 2.3%
- **Accounting:** 2.0%
- **Consulting:** 1.9%
- **Telecommunications:** 1.6%
- **Construction:** 1.4%
- **Other:** 18.4%

---
## Alternatives

### Alternatives to Aircall

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
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### Alternatives to Orum

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- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [ConnectAndSell](https://www.g2.com/products/connectandsell/reviews) — 4.3/5 stars (234 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [FlashIntel](https://www.g2.com/products/flashintel/reviews) — 4.6/5 stars (665 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1759 reviews)

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## Top Discussions

### Aircall

- Title: [What is Aircall used for?](https://www.g2.com/discussions/what-is-aircall-used-for) — 3 comments
  > **Top comment:** "It is used to connect with our potential customers. "
- Title: [How do I use Aircall?](https://www.g2.com/discussions/how-do-i-use-aircall) — 2 comments
  > **Top comment:** "With a simple click you can easily manage incoming calls and also do outbound calling."
- Title: [What is an Aircall?](https://www.g2.com/discussions/what-is-an-aircall) — 2 comments
  > **Top comment:** "Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more."
- Title: [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) — 2 comments, 2 upvotes
  > **Top comment:** "No "
- Title: [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried mapping out clear SLAs with internal stakeholders and combining that with proactive support ticket..."

### Orum

- Title: [What is Orum used for?](https://www.g2.com/discussions/what-is-orum-used-for) — 4 comments
  > **Top comment:** "Automated Dialing"
- Title: [Has the learning curve, cluttered layout, and missing integrations changed how quickly you can ramp reps?](https://www.g2.com/discussions/has-the-learning-curve-cluttered-layout-and-missing-integrations-changed-how-quickly-you-can-ramp-reps) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you integrated Orum with your CRM for automated data capture? The platform ensures all call data, notes, and..."
- Title: [How are you managing notes, past context, and follow‑ups when Orum does not surface the right info at the right time?](https://www.g2.com/discussions/how-are-you-managing-notes-past-context-and-follow-ups-when-orum-does-not-surface-the-right-info-at-the-right-time) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Make sure your team understands how AI fits into their workflow. Training should focus on making AI feel seamless..."
- Title: [What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?](https://www.g2.com/discussions/what-is-your-experience-with-enrichment-accuracy-and-missing-mobile-numbers-and-how-does-it-affect-your-outreach-plans) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">For better training, you could leverage Orum's AI Coaching suite which includes Objection Detection, post-call..."
- Title: [How are you handling list imports, contact limits, and the extra steps they add to your day?](https://www.g2.com/discussions/how-are-you-handling-list-imports-contact-limits-and-the-extra-steps-they-add-to-your-day) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried Orum's AI-powered call routing that prioritizes numbers based on historical answer rates? This smart..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aircall-vs-orum)