Compare Aircall and Orum 
At a Glance
Market Segments
Small-Business (54.4% of reviews)
Mid-Market (55.9% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
No pricing available
Aircall
Star Rating
(1,542)4.4 out of 5
Market Segments
Small-Business (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansOrum
Star Rating
(780)4.6 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OrumSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, particularly highlighting its intuitive interface and seamless integration with popular CRMs like HubSpot and Salesforce. Users appreciate the ability to navigate easily and make calls with just a button click, which enhances their daily workflow.
- According to verified reviews, Orum stands out for its efficiency in dialing, with users noting that it significantly boosts productivity by allowing them to connect with hundreds of prospects quickly. The filtering and dialing functions are praised for their effectiveness, making it a strong choice for high-volume cold calling.
- Users say that Aircall's setup process is notably quick and straightforward, with many recent users mentioning how easy it is to get started. This rapid implementation is a key advantage for teams looking to minimize downtime and start using the software immediately.
- Reviewers mention that while Orum provides excellent support, with many users appreciating the accessibility of the support team, Aircall's support quality is also commendable but slightly less favorable. Users have reported a more positive experience with Orum's customer service, which can be crucial for teams needing timely assistance.
- G2 reviewers highlight that both products offer strong call recording features, but Aircall receives specific praise for its call transcript functionality, which users find beneficial for keeping track of conversations and follow-ups. This feature can be particularly useful for teams that rely on detailed notes from calls.
- According to recent feedback, while Aircall is favored by small businesses, Orum is more popular among mid-market companies, indicating that each product may cater to different business sizes and needs. This distinction can help potential buyers align their choice with their organizational scale and requirements.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Orum
No pricing availableFree Trial
Aircall
Free Trial is available
Orum
No trial information availableRatings
Meets Requirements
8.8
1,242
9.1
557
Ease of Use
9.2
1,256
9.2
591
Ease of Setup
8.9
731
9.2
333
Ease of Admin
8.7
453
8.9
101
Quality of Support
8.6
1,152
9.3
527
Has the product been a good partner in doing business?
8.2
441
9.3
103
Product Direction (% positive)
8.9
1,202
9.7
556
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
9.0
455
Not enough data
8.9
439
Not enough data
Feature Not Available
Agent Tools
Not enough data
8.2
342
Not enough data
8.1
342
Not enough data
9.2
453
|
Verified
Automation
Not enough data
8.5
433
|
Verified
Not enough data
8.3
350
|
Verified
Not enough data
8.5
364
Agentic AI - Auto Dialer
Not enough data
8.5
202
Not enough data
8.6
212
AI Capabilities - Auto Dialer
Not enough data
8.6
204
Not enough data
8.5
195
Not enough data
8.8
199
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visual Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Office Customization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
39
Guest Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Collaboration Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
40
Not enough data
Feature Not Available
Agentic AI - Virtual Workspaces
Not enough data
8.4
24
Not enough data
Feature Not Available
Channels
9.3
611
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
370
Not enough data
7.9
441
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
570
|
Verified
Not enough data
8.7
554
|
Verified
Not enough data
8.8
537
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
475
|
Verified
Not enough data
8.9
495
|
Verified
Not enough data
8.8
517
|
Verified
Not enough data
8.8
479
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
95
Not enough data
8.7
109
Not enough data
8.4
95
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
Not enough data
8.9
566
|
Verified
Not enough data
8.8
594
|
Verified
Not enough data
9.1
516
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
209
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
222
Not enough data
9.0
220
Not enough data
Platform Basics - VoIP Providers
8.5
20
Not enough data
9.0
21
Not enough data
8.5
20
Not enough data
8.4
20
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Basic Communication
8.9
355
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
228
|
Verified
Not enough data
8.7
257
Not enough data
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
257
Not enough data
8.3
266
|
Verified
Not enough data
8.7
283
|
Verified
Not enough data
Advanced Features
8.1
270
Not enough data
Feature Not Available
Not enough data
8.9
305
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
8.4
81
7.8
47
8.5
81
Calling
9.3
452
9.2
242
8.7
404
8.6
216
9.2
444
9.0
227
9.2
452
9.2
232
8.4
49
9.5
101
Contacts
8.9
437
8.7
222
8.7
417
8.7
209
Feature Not Available
9.0
221
Insights
8.6
434
9.0
231
8.6
421
9.2
220
Feature Not Available
9.0
215
7.7
365
Feature Not Available
Feature Not Available
8.7
212
7.7
51
8.7
92
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Orum are categorized as Outbound Call Tracking and Auto Dialer
Unique Categories
Aircall is categorized as VoIP Providers, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, and AI Sales Assistant
Orum is categorized as Virtual Workspaces
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Orum
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.2%
Computer Software
36.7%
Information Technology and Services
21.0%
Computer & Network Security
5.6%
Financial Services
5.2%
Marketing and Advertising
4.2%
Other
27.3%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?
1 Comment
AB
<p><span style="color: rgb(0, 0, 0);">For better training, you could leverage Orum's AI Coaching suite which includes Objection Detection, post-call...Read more
Connect delay and call quality issues slow live conversations and make me sound unprepared
1 Comment
AB
<p><span style="color: rgb(0, 0, 0);">Have you explored HighLevel's pre-built workflow recipes? They offer ready-made templates for common automation needs...Read more
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