# Aircall, Nooks vs Koncert Comparison

| | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.8 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,587 | 1,530 | 396 | 
| **Largest Market Segment** | Small-Business (54.6% of reviews) | Mid-Market (54.2% of reviews) | Mid-Market (45.5% of reviews) | 
| **Entry Level Price** | $30 User/Month (Billed Annually - 3 User Minimum) | Contact Us 3 Users | Contact Us | 

---
## Top Pros & Cons

### Aircall

Pros:
- Ease of Use (228 reviews)
- Easy Integration (91 reviews)

Cons:
- Connection Issues (62 reviews)
- Call Issues (49 reviews)

### Nooks

Pros:
- Time-saving (399 reviews)
- Ease of Use (384 reviews)

Cons:
- Call Issues (212 reviews)
- Dialer Issues (110 reviews)

### Koncert

Pros:
- Time-saving (56 reviews)
- Efficiency (46 reviews)

Cons:
- Call Issues (35 reviews)
- Dialer Issues (28 reviews)

---
## Ratings Comparison
| Rating | Aircall | Nooks | Koncert | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (1272 reviews) | 9.3 (1189 reviews) | 9.2 (342 reviews) | 
  | **Ease of Use** | 9.2 (1287 reviews) | 9.3 (1222 reviews) | 9.1 (345 reviews) | 
  | **Ease of Setup** | 8.9 (761 reviews) | 9.3 (999 reviews) | 8.9 (161 reviews) | 
  | **Ease of Admin** | 8.7 (453 reviews) | 9.0 (81 reviews) | 8.9 (69 reviews) | 
  | **Quality of Support** | 8.6 (1179 reviews) | 9.4 (1108 reviews) | 9.4 (331 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (441 reviews) | 9.6 (80 reviews) | 9.8 (68 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1224 reviews) | 9.8 (1159 reviews) | 9.6 (330 reviews) | 

---
## Pricing

### Aircall

#### Entry-Level Pricing

Plan: Essentials

Price: $30 User/Month (Billed Annually - 3 User Minimum)

Description: Improves the performance of any team

Key Features:
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API

[Browse all 3 editions](https://www.g2.com/products/aircall/pricing)

#### Free Trial

Yes

### Nooks

#### Entry-Level Pricing

Plan: AI Dialer

Price: Contact Us 3 Users

Description: Skip the noise and connect with 3x more prospects.

Key Features:
- Parallel Dialing — Multi-Line & Power Dialing, AI Answer Detection, Zero Latency, Crystal-Clear Audio
- Spam Protection — Automated Number Rotation, Reputation Monitoring, Carrier Registration
- Workflow Automation — Bi-Directional CRM Sync, Automated Voicemail Drops, Smart Follow-ups

[Browse all 5 editions](https://www.g2.com/products/nooks/pricing)

#### Free Trial

Yes

### Koncert

#### Entry-Level Pricing

Plan: Melody

Price: Contact Us

Description: AI Flow Dialer - Single Line Power Dialer

Key Features:
- CORE FEATURES / INTEGRATIONS
- Quick Connect
- Click To Call on the call list screen

[Browse all 4 editions](https://www.g2.com/products/koncert/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nooks** | N/A | N/A |
| **Koncert** | N/A | N/A |

#### Communication

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### Account Data Management

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nooks** | N/A | N/A |
| **Koncert** | 9.1/10 | 29 |

#### Lead Intelligence

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Market Insights ** | Not enough data | Not enough data | Feature Not Available | 
| **Account-level Insights ** | Not enough data | Not enough data | Feature Not Available | 
| **Lead Analysis ** | Not enough data | Not enough data | Feature Not Available | 

#### Lead Management

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Segmentation ** | Not enough data | Not enough data | 9.1 (18 reviews) | 
| **Predictive Scoring ** | Not enough data | Not enough data | 9.2 (16 reviews) | 
| **Account Identification ** | Not enough data | Not enough data | Feature Not Available | 

#### Marketing Campaigns

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Omni-Channel Tracking ** | Not enough data | Not enough data | 9.0 (15 reviews) | 
| **Revenue Planning ** | Not enough data | Not enough data | 8.7 (13 reviews) | 
| **Media Attribution ** | Not enough data | Not enough data | 8.9 (16 reviews) | 
| **Opportunity Timeline ** | Not enough data | Not enough data | 9.8 (10 reviews) | 
| **Customization ** | Not enough data | Not enough data | 9.1 (16 reviews) | 

#### Campaign Execution

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Website Personalization ** | Not enough data | Not enough data | Feature Not Available | 
| **Prioritized Accounts ** | Not enough data | Not enough data | 9.6 (17 reviews) | 
| **Trending Accounts ** | Not enough data | Not enough data | 9.3 (16 reviews) | 
| **Email Campaigns ** | Not enough data | Not enough data | 8.3 (9 reviews) | 

#### Agentic AI - Account Data Management

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nooks** | N/A | N/A |
| **Koncert** | N/A | N/A |

#### Lead Generation

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nooks** | N/A | N/A |
| **Koncert** | 9.2/10 | 23 |

#### Lead Facilitation

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | Feature Not Available | 
| **Lead Qualification** | Not enough data | Not enough data | 8.8 (12 reviews) | 
| **Lead Follow-up** | Not enough data | Not enough data | Feature Not Available | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 9.1 (18 reviews) | 

#### Organization

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 9.1 (18 reviews) | 
| **Data Entry** | Not enough data | Not enough data | 9.3 (19 reviews) | 
| **Integrations / APIs** | Not enough data | Not enough data | 9.2 (17 reviews) | 

#### Performance Analysis

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 9.1 (21 reviews) | 
| **Peformance Tracking** | Not enough data | Not enough data | 9.8 (21 reviews) | 

#### Sales Analysis

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 8.7 (19 reviews) | 
| **Sales Forecasting ** | Not enough data | Not enough data | 9.1 (19 reviews) | 

#### Generative AI

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.3 (15 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.4 (15 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nooks** | 9.9/10 | 60 |
| **Koncert** | 7.9/10 | 124 |

#### Integrated Workflows

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Task Management** | Not enough data | 9.9 (27 reviews) | 9.0 (96 reviews) ✓ Verified | 
| **Email Tracking/Automation** | Not enough data | 10.0 (13 reviews) | 8.2 (80 reviews) ✓ Verified | 
| **Calls and Voice** | Not enough data | 9.9 (45 reviews) | 9.2 (111 reviews) ✓ Verified | 
| **Other Outreach Options ** | Not enough data | 9.3 (5 reviews) | 8.6 (83 reviews) ✓ Verified | 
| **CRM Integration** | Not enough data | 9.7 (29 reviews) | 9.2 (107 reviews) ✓ Verified | 
| **Calendar** | Not enough data | 10.0 (14 reviews) | 8.1 (43 reviews) | 
| **Shared Records** | Not enough data | 10.0 (6 reviews) | 8.3 (44 reviews) | 

#### Repeatability and Reportability

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Content Management** | Not enough data | Not enough data | 8.4 (92 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | 10.0 (11 reviews) | 8.8 (94 reviews) ✓ Verified | 
| **Workflow Performance** | Not enough data | 10.0 (8 reviews) | 8.9 (94 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | Not enough data | 9.6 (12 reviews) | 8.8 (88 reviews) | 
| **Gamification** | Not enough data | 10.0 (9 reviews) | 7.8 (39 reviews) | 

#### AI and Automation

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Lead Prioritization** | Not enough data | Not enough data | 8.5 (42 reviews) | 
| **Lead Scoring** | Not enough data | Not enough data | 8.2 (40 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | Not enough data | 8.6 (45 reviews) | 
| **Buyer Intelligence** | Not enough data | 10.0 (5 reviews) | 7.6 (39 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | 8.2 (32 reviews) | 

#### Generative AI

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 10.0 (6 reviews) | 7.9 (34 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.4 (7 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.4 (7 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.8 (9 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 5.6 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 5.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.2 (7 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.9 (8 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nooks** | 8.7/10 | 993 |
| **Koncert** | 8.7/10 | 136 |

#### Dialing Options

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | 9.1 (810 reviews) | 9.2 (126 reviews) | 
| **Progressive Dialing** | Not enough data | 9.0 (803 reviews) | 9.1 (124 reviews) | 
| **Predictive Dialing** | Not enough data | 8.6 (139 reviews) | Not enough data | 

#### Agent Tools

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.6 (747 reviews) | 8.4 (111 reviews) | 
| **Callback Scheduling ** | Not enough data | 8.6 (757 reviews) | 8.4 (114 reviews) | 
| **Call Recording ** | Not enough data | 9.3 (805 reviews) | 9.0 (126 reviews) | 

#### Automation

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.8 (749 reviews) | 8.5 (115 reviews) | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.4 (714 reviews) | 8.2 (108 reviews) | 
| **Call Scrubbing** | Not enough data | 8.7 (723 reviews) | Feature Not Available | 

#### Agentic AI - Auto Dialer

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (181 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.6 (210 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.6 (132 reviews) | Not enough data | 
| **Compliance Monitoring** | Not enough data | 8.5 (112 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.7 (120 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 9.8/10 | 8 |
| **Nooks** | 9.7/10 | 20 |
| **Koncert** | N/A | N/A |

#### Call Analytics

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Call Recording** | 10.0 (8 reviews) | 9.9 (15 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | 9.8 (7 reviews) | 9.5 (7 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | 9.7 (5 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **Speech-to-Text** | 9.7 (5 reviews) | 10.0 (8 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 10.0 (9 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 9.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Virtual Workspaces

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nooks** | 8.2/10 | 412 |
| **Koncert** | N/A | N/A |

#### Visual Tools

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Whiteboarding** | Not enough data | Feature Not Available | Feature Not Available | 
| **Annotations** | Not enough data | Feature Not Available | Feature Not Available | 
| **Graphing** | Not enough data | Feature Not Available | Feature Not Available | 
| **Templates** | Not enough data | Feature Not Available | Feature Not Available | 

#### Office Customization

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Office Decor** | Not enough data | 8.0 (390 reviews) | Not enough data | 
| **Customized Floor Plans** | Not enough data | 8.0 (390 reviews) | Not enough data | 
| **Personal Offices** | Not enough data | 8.2 (389 reviews) | Not enough data | 

#### Guest Tools

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Virtual Receptionist** | Not enough data | Feature Not Available | Feature Not Available | 
| **External Video Conferencing** | Not enough data | Feature Not Available | Not enough data | 
| **Guest Links** | Not enough data | Feature Not Available | Not enough data | 

#### Collaboration Tools

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Simultaneous Screen Sharing** | Not enough data | Feature Not Available | Not enough data | 
| **Document Sharing** | Not enough data | Feature Not Available | Not enough data | 
| **Availability Status** | Not enough data | 8.6 (390 reviews) | Not enough data | 
| **Mobile Application** | Not enough data | Feature Not Available | Feature Not Available | 

#### Agentic AI - Virtual Workspaces

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (76 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Feature Not Available | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 775 |
| **Nooks** | N/A | N/A |
| **Koncert** | N/A | N/A |

#### Channels

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Voice** | 9.3 (633 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Social** | Feature Not Available | Not enough data | Not enough data | 
| **Web Chat** | Feature Not Available | Not enough data | Not enough data | 
| **Mobile SMS** | 8.1 (375 reviews) | Not enough data | Not enough data | 
| **Email** | 7.9 (444 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.8 (237 reviews) | Not enough data | Not enough data | 

#### Functions

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Session Routing** | 8.8 (573 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Session Queuing** | 8.7 (556 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Concurrent Calling** | 8.8 (540 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | Not enough data | 
| **Auto Dialer** | 8.8 (477 reviews) ✓ Verified | Not enough data | Not enough data | 
| **IVR** | 8.9 (497 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Inbound Screen Pop** | 8.8 (519 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Persistent Data** | 8.8 (479 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.1 (96 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.7 (116 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.4 (96 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (94 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Session Summary Notes** | 8.8 (571 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Administrator Access** | 8.9 (567 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 8.8 (600 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Session Recording** | 9.1 (525 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | Feature Not Available | Not enough data | Not enough data | 

### Lead Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nooks** | 8.5/10 | 87 |
| **Koncert** | N/A | N/A |

#### Lead Intelligence

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Lead Validation** | Not enough data | 8.5 (50 reviews) | Not enough data | 
| **Lead Enrichment** | Not enough data | 8.5 (63 reviews) | Not enough data | 
| **Lead Quality** | Not enough data | 8.3 (56 reviews) | Not enough data | 
| **Lead Analysis** | Not enough data | 8.6 (47 reviews) | Not enough data | 
| **Browser Extension** | Not enough data | 8.9 (43 reviews) | Not enough data | 

#### Agentic AI - Lead Intelligence

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 8.3 (43 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 249 |
| **Nooks** | N/A | N/A |
| **Koncert** | N/A | N/A |

#### Platform

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Omnichannel** | 8.3 (189 reviews) | Not enough data | Not enough data | 
| **Mobile Access** | 8.7 (214 reviews) | Not enough data | Not enough data | 
| **Queue Management** | 8.8 (210 reviews) | Not enough data | Not enough data | 
| **Call Routing** | 9.0 (217 reviews) | Not enough data | Not enough data | 
| **Call Back** | 9.0 (222 reviews) | Not enough data | Not enough data | 
| **IVR** | 8.8 (206 reviews) | Not enough data | Not enough data | 
| **Automatic Call Distribution** | 8.9 (206 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.6 (117 reviews) | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Call Monitoring** | 9.0 (211 reviews) | Not enough data | Not enough data | 
| **Performance Evaluation** | 8.9 (206 reviews) | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.3 (22 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.7 (23 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.8 (20 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.1 (21 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Call Recording** | 9.1 (226 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 9.0 (222 reviews) | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 383 |
| **Nooks** | N/A | N/A |
| **Koncert** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (20 reviews) | Not enough data | Not enough data | 
| **Call Management** | 8.8 (22 reviews) | Not enough data | Not enough data | 
| **Network monitoring** | 8.6 (21 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.6 (23 reviews) | Not enough data | Not enough data | 
| **Virtual PBX** | 7.8 (18 reviews) | Not enough data | Not enough data | 
| **SIP trunking services** | 7.6 (18 reviews) | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Phone Calls** | 8.9 (363 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Calls** | Feature Not Available | Not enough data | Not enough data | 
| **Instant Messaging** | Feature Not Available | Not enough data | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | Not enough data | 
| **Conference Calls** | 8.2 (230 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | 8.7 (259 reviews) | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.0 (8 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.9 (9 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 9.1 (9 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.9 (9 reviews) | Not enough data | Not enough data | 

#### Access

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Software Pairing** | 8.3 (259 reviews) | Not enough data | Not enough data | 
| **Browser Extension** | 8.3 (268 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Individual Download** | 8.7 (283 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Hold Music** | 8.1 (272 reviews) | Not enough data | Not enough data | 
| **Automated Attendants** | Feature Not Available | Not enough data | Not enough data | 
| **VOiP Number** | 8.8 (309 reviews) ✓ Verified | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nooks** | N/A | N/A |
| **Koncert** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nooks** | N/A | N/A |
| **Koncert** | 10.0/10 | 7 |

#### Agentic AI - Lead Scoring

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Attribution

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Lead Opportunity** | Not enough data | Not enough data | 10.0 (6 reviews) | 
| **Lead Assignment** | Not enough data | Not enough data | 10.0 (6 reviews) | 
| **Pipeline Acceleration** | Not enough data | Not enough data | 10.0 (5 reviews) | 

#### Discovery

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Lead Management** | Not enough data | Not enough data | 10.0 (6 reviews) | 
| **Scoring/Ranking** | Not enough data | Not enough data | 10.0 (6 reviews) | 
| **Lead Context** | Not enough data | Not enough data | 10.0 (6 reviews) | 

#### Management

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Conversion Viability** | Not enough data | Not enough data | 10.0 (6 reviews) | 
| **Workflow** | Not enough data | Not enough data | 10.0 (6 reviews) | 

#### Platform

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Data Synchronization** | Not enough data | Not enough data | 10.0 (6 reviews) | 
| **Analysis** | Not enough data | Not enough data | 10.0 (6 reviews) | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nooks** | N/A | N/A |
| **Koncert** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nooks** | N/A | N/A |
| **Koncert** | 9.2/10 | 33 |

#### Agentic AI - Email Tracking

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Open Rates** | Not enough data | Not enough data | 9.5 (25 reviews) | 
| **Link Activity** | Not enough data | Not enough data | 9.0 (22 reviews) | 
| **Attachment Activity** | Not enough data | Not enough data | 8.9 (24 reviews) | 

#### Customizations

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Email Platform Integration** | Not enough data | Not enough data | 9.5 (28 reviews) | 
| **Email Scheduling** | Not enough data | Not enough data | 9.0 (27 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.9 (25 reviews) | 
| **Email Categorization** | Not enough data | Not enough data | 9.0 (25 reviews) | 
| **Templates** | Not enough data | Not enough data | 9.4 (27 reviews) | 

#### Generative AI

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 516 |
| **Nooks** | 9.0/10 | 638 |
| **Koncert** | 8.8/10 | 173 |

#### Agentic AI - Outbound Call Tracking

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.5 (48 reviews) | 8.6 (105 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (47 reviews) | Feature Not Available | Not enough data | 

#### Calling

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Record Calls** | 9.3 (454 reviews) | 9.5 (596 reviews) | 9.0 (140 reviews) | 
| **Generate Location** | 8.7 (404 reviews) | 8.9 (561 reviews) | 9.0 (90 reviews) | 
| **Call Types** | 9.2 (447 reviews) | 9.1 (561 reviews) | 9.2 (141 reviews) | 
| **Click-to-Call** | 9.2 (455 reviews) | 9.4 (567 reviews) | 9.2 (142 reviews) | 
| **Auto Dialer** | 8.5 (50 reviews) | 9.6 (176 reviews) | 9.5 (7 reviews) | 

#### Contacts

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Personalization** | 8.9 (437 reviews) | 9.1 (550 reviews) | 8.9 (141 reviews) | 
| **Information Locater** | 8.7 (419 reviews) | 9.0 (544 reviews) | 8.8 (133 reviews) | 
| **Record Prospect Data** | Feature Not Available | 9.1 (540 reviews) | 9.0 (140 reviews) | 

#### Insights

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Notes** | 8.6 (435 reviews) | 9.3 (562 reviews) | 9.1 (152 reviews) | 
| **Daily Summary** | 8.7 (424 reviews) | 9.1 (543 reviews) | 9.4 (148 reviews) | 
| **Automated Voicemails** | Feature Not Available | 8.7 (532 reviews) | 9.0 (135 reviews) | 
| **Automated Emails** | 7.7 (365 reviews) | 7.5 (517 reviews) | 7.7 (74 reviews) | 
| **Sorts Prospects** | Feature Not Available | 8.8 (540 reviews) | 8.5 (127 reviews) | 
| **Automated Note Taking** | 7.8 (52 reviews) | 9.0 (116 reviews) | 6.3 (5 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nooks** | 9.8/10 | 28 |
| **Koncert** | 8.5/10 | 17 |

#### Agentic AI - Sales Coaching

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 9.6 (9 reviews) | 8.9 (15 reviews) | 
| **Coaching Materials** | Not enough data | 9.9 (16 reviews) | 8.0 (15 reviews) | 
| **Playbook Creation** | Not enough data | 9.3 (5 reviews) | 7.9 (12 reviews) | 
| **Video Record** | Not enough data | 9.7 (6 reviews) | 8.3 (11 reviews) | 

#### Feedback

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Review** | Not enough data | 9.7 (12 reviews) | 8.9 (14 reviews) | 
| **Scorecard** | Not enough data | 9.6 (18 reviews) | 8.7 (13 reviews) | 
| **Coaching Card** | Not enough data | 10.0 (11 reviews) | 8.3 (11 reviews) | 
| **Leaderboard** | Not enough data | 10.0 (11 reviews) | 8.8 (11 reviews) | 
| **Real-Time Updates** | Not enough data | 10.0 (9 reviews) | 9.2 (10 reviews) | 
| **Notifications** | Not enough data | 10.0 (5 reviews) | 8.8 (11 reviews) | 
| **Competition** | Not enough data | 10.0 (5 reviews) | 8.2 (10 reviews) | 

#### Generative AI

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 9.0 (5 reviews) | 7.7 (8 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nooks** | N/A | N/A |
| **Koncert** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Nooks** | N/A | N/A |
| **Koncert** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer)

**Unique to Aircall (7):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Nooks (5):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Virtual Workspaces](https://www.g2.com/categories/virtual-workspaces)

**Unique to Koncert (8):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Account Data Management Software](https://www.g2.com/categories/account-data-management), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Virtual Workspaces](https://www.g2.com/categories/virtual-workspaces)


---
## Reviewer Demographics

### By Company Size

| Segment | Aircall | Nooks | Koncert | 
|---|---|---|---|
| **Small-Business** | 54.6% | 27.4% | 33.2% | 
| **Mid-Market** | 41.6% | 54.2% | 45.5% | 
| **Enterprise** | 3.9% | 18.4% | 21.3% | 

### By Industry

#### Aircall

- **Computer Software:** 9.2%
- **Information Technology and Services:** 8.0%
- **Consumer Services:** 6.3%
- **Financial Services:** 5.9%
- **Logistics and Supply Chain:** 3.3%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 3.0%
- **Retail:** 2.8%
- **Leisure, Travel & Tourism:** 2.6%
- **Insurance:** 2.4%
- **Other:** 53.2%

#### Nooks

- **Computer Software:** 39.6%
- **Information Technology and Services:** 19.4%
- **Marketing and Advertising:** 4.7%
- **Human Resources:** 4.3%
- **Financial Services:** 3.8%
- **Computer & Network Security:** 3.6%
- **E-Learning:** 1.9%
- **Hospital & Health Care:** 1.9%
- **Telecommunications:** 1.5%
- **Accounting:** 1.4%
- **Other:** 18.2%

#### Koncert

- **Computer Software:** 28.8%
- **Information Technology and Services:** 25.7%
- **Computer & Network Security:** 4.9%
- **Marketing and Advertising:** 4.2%
- **Financial Services:** 3.9%
- **Staffing and Recruiting:** 3.1%
- **Environmental Services:** 2.6%
- **Management Consulting:** 1.8%
- **Telecommunications:** 1.6%
- **Consulting:** 1.3%
- **Other:** 22.1%

---
## Alternatives

### Alternatives to Aircall

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)

### Alternatives to Nooks

- [Orum](https://www.g2.com/products/orum/reviews) — 4.6/5 stars (800 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [FlashIntel](https://www.g2.com/products/flashintel/reviews) — 4.6/5 stars (665 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9658 reviews)
- [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) — 4.5/5 stars (9088 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)

### Alternatives to Koncert

- [Orum](https://www.g2.com/products/orum/reviews) — 4.6/5 stars (800 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [ConnectAndSell](https://www.g2.com/products/connectandsell/reviews) — 4.3/5 stars (234 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) — 4.7/5 stars (285 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9658 reviews)
- [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) — 4.5/5 stars (9088 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13786 reviews)

---
## Top Discussions

### Aircall

- Title: [What is Aircall used for?](https://www.g2.com/discussions/what-is-aircall-used-for) — 3 comments
  > **Top comment:** "It is used to connect with our potential customers. "
- Title: [How do I use Aircall?](https://www.g2.com/discussions/how-do-i-use-aircall) — 2 comments
  > **Top comment:** "With a simple click you can easily manage incoming calls and also do outbound calling."
- Title: [What is an Aircall?](https://www.g2.com/discussions/what-is-an-aircall) — 2 comments
  > **Top comment:** "Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more."
- Title: [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) — 2 comments, 2 upvotes
  > **Top comment:** "No "
- Title: [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried mapping out clear SLAs with internal stakeholders and combining that with proactive support ticket..."

### Nooks

No discussions available for this product.

### Koncert

- Title: [Does Koncert dial prospect numbers multiple times in a row in a given session? I've had prospects tell me I called them several times in a row (back to back)](https://www.g2.com/discussions/does-koncert-dial-prospect-numbers-multiple-times-in-a-row-in-a-given-session-i-ve-had-prospects-tell-me-i-called-them-several-times-in-a-row-back-to-back) — 2 comments, 1 upvote
  > **Top comment:** "Great question. With Koncert's parallel dialer, the user has a lot of control over which of the prospect's numbers will be called and when. 

You can..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aircall-vs-nooks-vs-koncert)